I ordered a new recliner in June and paid cash for it. The sales rep Mr. Mendez sent me my invoice…read morein an email. The estimate delivery date was 8/10/25 and he stated he would "check in" in 2 weeks to advise when they truly believed it would be delivered. The times I heard from him was when I contacted him. He was never able to provide a date. Today 8/6/25 I called to check on the delivery. The lady on the phone said it looks like mid September. I canceled the order. We've purchased 2 other recliners and a couch before but never again. They do not care anything about customer service!!

I've been a long time customer of La-Z-Boy and love their product but during this encounter, I…read moretruly appreciated the care and attentiveness from Javier Mendez. Javier listened to my concerns and needs regarding the recliner I was in search of and paired me with a great chair! The delivery was quick (within 48hrs) and the delivery team was very respectful of my home and handled my new purchase with care. Thanks for a wonderful experience!

The quality of the furniture is very poor. We paid almost $7000.00 for a reclining love seat and…read morethree cushion reclining couch, on 8/8/2025. On one side of the love seat the back and the seat cushion collapsed and we turn in a warranty on the furniture, on 8/29/2025. They sent a tech out to look at the damage and he agreed that it was a flaw in the furniture. He turned in a request for warranty work, on 9/6/2025. They ordered a back cushion and then a seat cushion. This was in less than six weeks from them delivering the furniture to our house. I was told it could take up to 4 to 6 weeks to get the parts. The parts were delivered and changed out at our residence on 12/27/2025. That is a over 12 weeks from the time the parts were ordered. Less then 2 days later the same fault showed up on the cushions that were replaced. Now it is too the point out cannot be set in. I am turning in anothe warranty tomorrow 12/31/2025. WE MADE A VERY BAD MISTAKE OF BUYING FURNITURE FROM LA-Z-BOY. Do not i repeat do not shop La-z-boy furniture..

Their furniture isn't built as well as it used to be. We had a couple of pieces that my parents…read moreused for quite a few years then we got them and used them until they wore out. We bought the warranty and when my roomba caught on the side fabric they sent a local repair company to install the new fabric and it looks great. On my power piece they repaired the fabric but messed up the mechanics. I called to complain and they said that the warranty doesn't cover mechanics. I explained that the technician messed it up and the first gal spoke to her supervisor and said they'd come look at it. They've come twice without parts and when I called the warranty company today they called back and said the same thing, that my warranty only covers fabric not mechanics. It's ridiculous that they wouldn't cover damage they caused!!! DON'T WASTE A DIME ON LAZ-Y-BOY FURNITURE!!! AND ESPECIALLY THE WARRANTY!!!

New Braunfels store - We ordered a sofa, two recliners and a side chair. A couple of weeks later,…read morewhile we were on vacation, I got a call from our designer to say that he made a mistake and the fabric for the chair and sofa was not available. I had to go back and select something else. Two months later, the furniture arrived and they brought the wrong sofa. And the arm chair covers were the wrong fabric. The delivery men took back the wrong sofa and brought ours later, but I had to call the store about the armchair covers. I called our designer, and he said he would ask his manager what they could do to make it right and he would call me back. He never called me back.

We purchased a loveseat at this location on 2/23 always…read morewanted a La-z-boy product have heard nothing but good things about them. Oh my goodness worst experience ever and bad customer service. My loveseat was defected from the get-go and they would didn't want to swap it for a new one. We paid $3,000.00 for a loveseat a brand new loveseat but they wouldn't swap for a new one. I called the manager at the store No call back the sales person. Dorthy never called me back. She said they would swap it they never did instead they send a repair guy to survey it and they were going to repair the damaged defected loveseat. I don't feel it's fair for me to have it repaired when I paid for a New Loveseat. I would never never ever do business with La-z-boy ever again.

Customer Service - 5/5. I was warmly greeted upon entry and assisted with my purchase. I was not…read morerushed, but given guidance and recommendations based upon my needs and wants. Thank you, Godfrey for providing five star service during this visit. Quality - 5/5 Beautiful, well made furniture and art work for many tastes and styles. I appreciate the fact that the items I wanted were in stock and will be delivered to my home in just a few days.

It annoys me that I have to even give a star because nothing about this experience has been good…read more About a month ago, we purchased a Langley Power Reclining Loveseat. We had it for two weeks and noticed it had a tear in one of the seats that was starting to open. We contacted the store who referred us to customer service. After explaining this to them, sending photos etc. they determined that it was "normal wear and tear" and we could get a new seat casing for $173. We could not believe that was considered normal wear and tear after two weeks, We had hardly sat in it, we don't have small children, we hadn't had any visitors since we got it, it was just me and my husband sitting in it for a couple hours a night watching tv. If this is considered normal wear & tear after two weeks, in six months it will be rubble. This is definitely a quality issue, because after really looking it over the leather on the seats feels much thinner than on the rest on the loveseat. We have a leather couch that we got from Ashley Furniture that is 15 years old that doesn't have a scratch on it, we take care of our things. So after the back and forth with customer service managers, they basically said they could only refer us to someone to fix it. That person texted yesterday (and was very unprofessional) and told us it would be $300 to fix it. So we spent around $2500 + delivery on this loveseat and Star Furniture will not it stand behind it - this is why the 1 year limited warranty is worthless, because obviously they can just call anything wear and tear and not have to stand behind it. We felt ok spending that much because when we buy furniture, we have it for years and years so for this to last two weeks is nauseating! The loveseat is now on close out so we don't have to worry about other people being able to buy it for long, but beware of Star Furniture. We were looking for several other pieces of furniture but we will NEVER shop at Star Furniture again.

Worst company ever! I highly recommend you don't buy from them. Bought a lift chair a year ago and…read moreit already quit working. Called and got the number for their repair place and the repair place never would answer the phone. Called back the location I got the chair from and they then gave me a email to contact. After 1.5 weeks of trying to get ahold of the repair place I called the store again and asked if they could help me get ahold of the repair place. Funny I received a call 30 minutes after that. Then it took them over a week to come out and look at the chair. Then another two weeks to get the part and now tell me another two weeks to install the new parts. So annoying because obviously if you buy a lift chair you NEED the chair.

It hasn't been that long since LaZBoy was regarded as a premier furniture store. They stood behind…read morethe quality of every piece they sold with a lifetime warranty. We've owned LaZBoy recliners for more than 40 years. Although, their warranty for their products has been severely reduced, I suppose because they quality is no longer nearly as good as it once was. Anyway, we bought a dual electric recliner loveseat from them a few years ago. Just a couple months ago the recliner ceased working well. The mechanism to make it recline has basically failed. I called LaZBoy service and was promptly told the piece had no warranty, but for a small fortune they'd be glad to attempt to repair it with no guarantee. Recently, we had a water leak in our home and the insurance company moved all of our furniture out while they made repairs. When they returned our furniture, the LaZBoy recliner electrical cable, to connect it to the wall plug was missing. We discovered this on December 18th. I contacted our local LaZBoy store about getting a replacement for this cord, but was promptly redirected to a Dallas phone number for all Service & Parts. I called the number and it was of course not answered. The "Greeting" indicated that all messages would be promptly answered in 24 to 48 yours. I confused by the word "promptly." Pressing on, I left a lengthy message as to our need and reinforced we were expecting family for Christmas and therefore my need was urgent. Over the next few days, I called repeatedly leaving the same voice message. Finally, I received a call directing me to another person who I should contact via email. I quickly sent an email to the next individual in line. I received a response the next day... surprise! She asked for pictures of the cable coming from the back of the loveseat, which I immediately sent back. The following day I received a response asking for a picture of the tag under the bottom of the loveseat. I immediately sent that picture back. Monday, after the weekend, I received another email asking for several more pictures of the cable connector. It's now well past Christmas and our family have come and gone. My frustration level has risen to the breaking point. If your happen to consider purchasing a LaZBoy furniture piece, just imagine my experience with this company. Ask yourself if you are willing to put yourself in my shoes by purchasing a low quality furniture piece with virtually no warranty or service, unless of course you shell out an ungodly amount of money are have the patience of Jobe.

Huuuge upsell! Find the chair your want, probably selling for $2k, then go online and find 20 other…read moreretailers selling the exact same chair for half that. I found my chair MSRP was $900 but this location was trying to sell it for $2400 out the door. The $200 chemical treatment is optional, and it's only for California compliance, it has absolutely nothing to do with stains or longevity of the chair. It's an upsell. Nothing more. Go somewhere else. The sales women here will lure you into a conversation with their "assets" and then string you along for a chair that is half the price elsewhere. I found my $2400 chair at a local competitor furniture store for $750.

La-Z-Boy quality has deteriorated to less than that of a big box store and their customer service…read moreis deplorable. Never again will we purchase anything from La-Z-Boy. Prices do not begin to match quality!

FIRST TIME VISIT! Such a calm shopping environment. Music plays overhead as I peruse rows of well…read moreorganized and beautiful products from all over the world. I ooh and ahh at the lovely mirrors, baskets, oil diffusers and bath fizzies. I geek out at licensed sweet treats like Dragonball Z energy drinks and Senzu Bean candies. And yes, I purchased them. I also bought some pricey but premium instant noodles from Taiwan and some Choward's Violet Mints. What a score! Hard to find these special candies. I would definitely come back here for another leisurely shopping trip. Love the gems me can find when you make the time!

Dana was super helpful when we were visiting, especially navigating digital coupons with my mom…read more The store looked great even though clearly the locusts had descended earlier in the day for after- Christmas shopping. Things were still very clean and organized. I don't know which staff members were working the recovery side of things, but well done!

I recently purchased a special order rocker recliner from the Cedar Park franchise Lazy-Boy store…read more Alan Yingling was the attending sales consultant. In short he was "Outstanding". Totally dedicated to ensuring the customer experiences an exceptional in store experience. My Astor Rocker Recliner arrived the 21st of April. I'm 6'4" and finally have a chair that fits, is comfortable and an attractive addition to my living room. Alan Yingling is the real deal!

Many great furnitures are there! Comfy sofa and chairs! What luxurious items are there!! It's…read morepricey and higher end yet the quality of the materials are great! For now window shopping but in the future we'll get some good stuffs!

Great staff with friendly service! No high pressure sales. Definitely recommend this location. Five…read morestars!!

Good quality made the Lazy Boy chair we purchased a week ago. Material made good and perfect fit…read more Thank you! Lawrence

Bought a chair in Feb of 2026, We received the chair on 10 Mar 2026 and saw it had a wide uneven…read moregap in the back of the chair. Lazy boy had someone come out on 24 Mar took some pictures say "yup that's not right". As of 21 Apr we haven't heard back from anyone. We. called the store we bought it from 21 Apr they gave us a number to call, we called that number and it went straight to voicemail. I again called the store who said more or less "too bad it not our job".

We purchased a recliner, sofa, and ottoman from LazBoy in Sept 2022 and were told it would take…read moreabout 6 months to arrive due to shipping delays which was ok with us. In December, we received a call that our furniture was in but that the sofa arrived damaged so they would to repair before delivery which was also ok. They delivered the recliner and ottoman but charged us for the sofa too. I wasn't terribly concerned since they said we would get the sofa in 5 week. 6 weeks later we call the store manager, Liza who gave us the runaround. After 6 calls with zero progress, I call her again and she sounds annoyed that we want to know where our $3500 couch is that we already paid for. Extremely dismissive and rude. She also then informs us we should've been calling another number directly which she never gave us before. No one picks up at that number, by the way. Finally we call another manager at the De Zavala store who actually acts like a manager and listens to us. He makes a couple of calls and we have the couch about 7 days later. Very nice and professional. I usually do a ton of research before buying anything over a few hundred dollars but I slacked this time because I trusted the La-Z-Boy name. My dad has a 20 year old recliner he loves that's still in great shape. When we ran into our issues, I got on social media to see if others experienced they same and they sure did. Plenty of upset people. Calls to the headquarters are not even picked up. When I reached out on social media, they said they can't do anything to help with independent retailer outlets even though it's a LB store. Side note: when I commented on the LB Facebook page that I was disappointed with my experience. Someone others started chiming in too with their own poor experience La so they blocked us. We were not disrespectful. Just stating our experience. Our furniture seems fine for now but I'm not confident the warranty I purchased will actually prove to be worth anything due to the hassle I had to go through just to get it. I saw one post on social media form someone saying their furniture was taken in for repair and he had yet to see it again 6 months later. Moral of the story: Do your research. This isn't your parents LazBoy. The customer service is particularly awful. The 2 star is only because we do like the furniture so far and the manager at De Zavala was able to make it right. I would not do this again though. Not for spending almost $7k with them.