Update: 1-27-2020 Joanne was there today again thank goodness! She's so nice and doesn't pester us…read morewhile we shop. Just beware of some of the other sales people. ------- The first time my husband and I went in, things were okay. I think the sales person was Joanne or something like that and we liked her because she didn't hover around us and let us do our browsing for a rocker recliner. The second time, today, completely ruined my experience. I came in ready to buy one and for one, there was one salesperson planted right in the one I wanted to look at one more time and try out but she was just chatting away FOREVER with a couple trying to sell them a chair. Then worst off, this male salesman absolutely would not leave me alone, he kept staring at me and following me. Just a complete harasser of a sales man who would not leave me be. I got so frustrated and annoyed, I decided to walk out of there. I understand the job of a salesperson working off commission but there's a line between a friendly salesperson that gives customers the chance to breathe and look around and one that just is too much. If I buy a recliner, I'll probably go to the other La-z-boy locations in town and hope I'll have a better experience. It's too bad, I wish the first sales lady would have helped us from last weekend (shoulder cut blonde hair), but I think she had just gotten off work. Too bad.

This is absolutely the worst furniture that we have ever owned. July 10th 2026, our furniture is…read morenot even a year old and the cushions have collapsed once again. They came out and picked the furniture up and took it in to bring cushions back to the original as was in the store. They would not use a denser foam as we asked for. So our one year warranty will be expired as of August so we will turn it on again once they deliver it back to us, because we know by experience of 3 times now that it will collapse again. Please heed my warning about lazyboy furniture IT IS NOT WHAT IT USES TO BE AND THEY ARE JUST SURVIVING OFF OF THEIR EARLIER REPUTATION OF THE FURNITURE THAT THEY HAD YEARS EARLIER. This crap that lazyboy sells now is JUNK and they want to stick you with it.

New Braunfels store - We ordered a sofa, two recliners and a side chair. A couple of weeks later,…read morewhile we were on vacation, I got a call from our designer to say that he made a mistake and the fabric for the chair and sofa was not available. I had to go back and select something else. Two months later, the furniture arrived and they brought the wrong sofa. And the arm chair covers were the wrong fabric. The delivery men took back the wrong sofa and brought ours later, but I had to call the store about the armchair covers. I called our designer, and he said he would ask his manager what they could do to make it right and he would call me back. He never called me back.

We purchased a loveseat at this location on 2/23 always…read morewanted a La-z-boy product have heard nothing but good things about them. Oh my goodness worst experience ever and bad customer service. My loveseat was defected from the get-go and they would didn't want to swap it for a new one. We paid $3,000.00 for a loveseat a brand new loveseat but they wouldn't swap for a new one. I called the manager at the store No call back the sales person. Dorthy never called me back. She said they would swap it they never did instead they send a repair guy to survey it and they were going to repair the damaged defected loveseat. I don't feel it's fair for me to have it repaired when I paid for a New Loveseat. I would never never ever do business with La-z-boy ever again.

Customer Service - 5/5. I was warmly greeted upon entry and assisted with my purchase. I was not…read morerushed, but given guidance and recommendations based upon my needs and wants. Thank you, Godfrey for providing five star service during this visit. Quality - 5/5 Beautiful, well made furniture and art work for many tastes and styles. I appreciate the fact that the items I wanted were in stock and will be delivered to my home in just a few days.

It annoys me that I have to even give a star because nothing about this experience has been good…read more About a month ago, we purchased a Langley Power Reclining Loveseat. We had it for two weeks and noticed it had a tear in one of the seats that was starting to open. We contacted the store who referred us to customer service. After explaining this to them, sending photos etc. they determined that it was "normal wear and tear" and we could get a new seat casing for $173. We could not believe that was considered normal wear and tear after two weeks, We had hardly sat in it, we don't have small children, we hadn't had any visitors since we got it, it was just me and my husband sitting in it for a couple hours a night watching tv. If this is considered normal wear & tear after two weeks, in six months it will be rubble. This is definitely a quality issue, because after really looking it over the leather on the seats feels much thinner than on the rest on the loveseat. We have a leather couch that we got from Ashley Furniture that is 15 years old that doesn't have a scratch on it, we take care of our things. So after the back and forth with customer service managers, they basically said they could only refer us to someone to fix it. That person texted yesterday (and was very unprofessional) and told us it would be $300 to fix it. So we spent around $2500 + delivery on this loveseat and Star Furniture will not it stand behind it - this is why the 1 year limited warranty is worthless, because obviously they can just call anything wear and tear and not have to stand behind it. We felt ok spending that much because when we buy furniture, we have it for years and years so for this to last two weeks is nauseating! The loveseat is now on close out so we don't have to worry about other people being able to buy it for long, but beware of Star Furniture. We were looking for several other pieces of furniture but we will NEVER shop at Star Furniture again.

The salesperson was great, however I Spent $1300.00 on a new chair. It did not function the way I…read moreexpected. Was directed to customer service rep Valarie Lejia. I asked her for help, her response was " I can certainly send a technician out to inspect the unit. Unfortunately, we are unable to do anything for comfort." I then explained that simply returning the chair for a different model would correct the issue. I missed the return date by 8 hours. She never responded or returned my calls. I've spent thousands at Lay-z-Boy over the years, many chairs and love seats. Never again.

Worst company ever! I highly recommend you don't buy from them. Bought a lift chair a year ago and…read moreit already quit working. Called and got the number for their repair place and the repair place never would answer the phone. Called back the location I got the chair from and they then gave me a email to contact. After 1.5 weeks of trying to get ahold of the repair place I called the store again and asked if they could help me get ahold of the repair place. Funny I received a call 30 minutes after that. Then it took them over a week to come out and look at the chair. Then another two weeks to get the part and now tell me another two weeks to install the new parts. So annoying because obviously if you buy a lift chair you NEED the chair.

Sales experience was the tipping point that caused me to go elsewhere even though salesperson…read moreoffered a lower price when they realized I was looking elsewhere (suddenly the item was on a special sale). Sales person was condescending and not in tuned in to customer.

Huuuge upsell! Find the chair your want, probably selling for $2k, then go online and find 20 other…read moreretailers selling the exact same chair for half that. I found my chair MSRP was $900 but this location was trying to sell it for $2400 out the door. The $200 chemical treatment is optional, and it's only for California compliance, it has absolutely nothing to do with stains or longevity of the chair. It's an upsell. Nothing more. Go somewhere else. The sales women here will lure you into a conversation with their "assets" and then string you along for a chair that is half the price elsewhere. I found my $2400 chair at a local competitor furniture store for $750.

Dana was super helpful when we were visiting, especially navigating digital coupons with my mom…read more The store looked great even though clearly the locusts had descended earlier in the day for after- Christmas shopping. Things were still very clean and organized. I don't know which staff members were working the recovery side of things, but well done!

Walked in store and employee standing at store said just so you know we close in 20 minutes. We…read morejust got back of store and another employee said make your selection and had to front to check out! This was 7:50. So we just left. I have never been in store that was this RUDE!!!!

I recently purchased a special order rocker recliner from the Cedar Park franchise Lazy-Boy store…read more Alan Yingling was the attending sales consultant. In short he was "Outstanding". Totally dedicated to ensuring the customer experiences an exceptional in store experience. My Astor Rocker Recliner arrived the 21st of April. I'm 6'4" and finally have a chair that fits, is comfortable and an attractive addition to my living room. Alan Yingling is the real deal!

Teresa was amazing when helping me purchase a sleeper sofa for my father's assisted living…read moreapartment. I did take advantage of a good sale. As nice as the sleeper sofa was, I am not sure I would've paid full-price. But thank you Teresa! You were so kind and helpful during a hectic and difficult time

Great staff with friendly service! No high pressure sales. Definitely recommend this location. Five…read morestars!!

Good quality made the Lazy Boy chair we purchased a week ago. Material made good and perfect fit…read more Thank you! Lawrence