I've bought a lot of cars over the years, and Aysar and Gabby at Tim Dahle Mazda were outstanding. Aysar went above and beyond to hunt down the exact Miata I wanted, a Soul Red RF Club with a manual transmission. It wasn't an easy car to find, but he made it happen. He also got me an incredible deal, even better than the internet pricing I found. There were no games, just great communication, honesty, and a genuine desire to earn my business. His follow up after the sale has been just as impressive. He checks in, answers questions quickly, and truly cares that I'm happy with my purchase. That level of customer service is rare. Gabby was wonderful as well. She was patient, friendly, and made me feel genuinely welcome from the moment I walked in. She made all the paperwork easy and stress free, and she was a pleasure to work with. If you're looking for a Mazda, ask for Aysar and Gabby. They earned my business and my trust. I absolutely love my new Miata, and I'll be recommending them to my friends and family. read more

Tim Dahle Mazda Murray - 2026 Miata RF chilling - Auto Repair Near Me - Murray, Utah

I've had good experiences getting my Mazda serviced here. I appreciate the help I've received from Brian and Cameron, and the tech Stan. Brian and Cameron are great at making you feel welcome and comfortable, and talking to them is a joy. My most recent experience at Tim Dahle Mazda Murray was with Cameron and Stan. I am impressed by the thoroughness of the tech Stan. His attention to detail is excellent. For example, he noticed damage to the underbelly of the vehicle that other technicians failed to bring to my attention. He did an excellent job repairing the underbelly. He was also outstanding servicing my transmission fluid. My car sounds great now. I like how I get a video of my vehicle while they inspect it. The waiting room was great for completing some continuing education while I waited. Thank you Cameron and Stan for the best experience at your dealership. read more

We had a horrible experience with Tim Dahle Mazda for a used car. I have bought many cars and this dealership is unscrupulous. They would not honor the advertised price on their website and added a charge of $858 of amenities on top for things fixed (for a third brakelight) on the car. At every step of the process, they were not honorable including pushing us to sign an empty Certified Pre-owned vehicle document. Once we had determined the car we wanted, they sat us down in a loud congested area. I asked to sit somewhere quieter. When I asked to review their advertised price on the computer so we could all see it rather than looking at my phone (and the fine print that they were backing away from), Francis, the finance guy literally said he did not know how to work the computer at that desk. Ridiculous. Scott, the extended rebate guy, told us that "Tim" as in the Tim Dahle company would not honor the Certified POV if warranty we did not service exactly as prescribed which he did not detail for us. That was probably the only truthful statement made by the dealer. Shame on me for completing this deal. I hope this car works out for us but I warn you to not go to Tim Dahle Mazda. read more

Highlights: the car is great and my salesman Xander was wonderful. Lowlights: Scott in finance and Ayser in whatever he does. Breakdown: Ayser - talked me out of putting cash down and promised me a specific monthly payment. Mentioned nothing about the pre-installed (extra) brake light that comes standard on my (used) vehicle. Scott - wasted my time and energy doing these ridiculous speculative payment options while again promising me that their $1000 "gift" would lower my monthly payments to what I agreed to. I asked several times "this will be my payment?" He circled it and said "yes". We then got to signing the paperwork and I noticed I'm actually being charged $499 for that useless brake light they add on. Scott was quick to blame XANDER for not telling me about this when it was actually Ayser's responsibility to inform me about this. Fast forward to my payment arriving and it's $83/mo more than I agreed to. When I tried to engage Scott in discussion about this, he gaslit me and ghosted. Buyer beware: the salesmen get no commission because the finance guys will screw you over in the end. read more

Tim Dahle Mazda Murray - Scott's scratch paper explaining payments that was a lie - Auto Repair Near Me - Murray, Utah

A note of thanks but first, Buyer beware! I just had by far the worst dealership experience I've ever had. We went in 7/1/2025 to buy a beautiful CPO 2022 Mazda CX-30 with just over 17,000 miles for our daughter in med school. We communicated that safety and reliability were our primary needs, followed closely by staying within the constraints of a very tight budget. The advertised price earlier the same day was $25,648 on a car that books out around $24,900 (retail), with an outside chance of being valued at the original list price if we're being very generous. We were hoping we'd be able to come to a mutually beneficial deal. We get a good deal and the dealer makes some $$$$ (win-win). The published list price increased to $25,740 literally the minute we walked in the dealership doors. This was strange especially when no one from the dealership could or would answer for that when I asked specifically how or why that happened. We had a significant down payment, almost 40% of the asking price before any negotiating, and buyers with 739 and 843 credit scores respectively (qualifies for the best possible rate especially with the sizable down payment). After some ridiculous back and forth which I had specifically asked them not to do, they had the audacity to try and sell us the car for just a hair under $28,000 (almost what it's original MSRP was when new in 2022 and another $2,000 beyond published list price. They actually wrote $27,600 + on the worksheet as the selling price before TTL) after we were extremely clear about what our terms needed to be due to our daughter's extremely tight school budget. This was all after I showed them I had run the numbers based off their original list price and the higher rate they were offering without negotiation of any sort. What they were trying to sell didn't even come close to matching what they had posted online by way of selling price or rate. They were off by thousands of dollars. At this point the sales manager came out of his office all puffed up and asked how we were doing? I told him "less awesome than when we walked in," he said "well I can't do that deal, have a nice day" and stormed off. They clearly didn't want our business. We left, drove 3 minutes down the street and made an actual deal at the right numbers on a CPO 2025 Honda HR-V sport with 2,751 miles. This deal included the full new car manufacturer warranty and Honda's CPO warranty for 5 yrs/100,000 miles comprehensive, and 7 yrs/ 100,000 miles powertrain coverage at no additional cost. Yep, you read that right, we got my daughter an all but brand new car with higher current value, a significantly higher published list price, way fewer miles on the odometer, which has better reliability and safety ratings with far better brand reputation, for thousands of dollars less than a 3 year old used car. So in other words we went in to Tim Dahle Mazda - Murray to buy a beautiful used car with admittedly low miles for its year, and in great condition only to get completely jerked around on numbers and then dismissed. What a horrible experience, atrocious customer service, and beyond rude behavior from the business manager and sales manager. They did not listen to our needs, show any interest in us as anything other than a "mark," or make any attempt to meet our needs or a make deal, they only tried to railroad us and put us upside down in a 3 year old used car just to make a buck. We were there to buy, not to play games and get buried in a bad deal. A word of caution to any would be customers of Tim Dahle Mazda Murray, Do your homework well before visiting this dealership. My experience is that their business model is to take people for everything they can and hope their customers aren't savvy enough to know any better. On the flip side, a note of sincere thanks to the management team at Tim Dahle Mazda for not allowing us to a make a horrible deal on the wrong car for my daughter. This led us to the absolute perfect deal on the ideal car for her which was happily and gratefully purchased through their competitor down the street. read more

Hayden is amazing at working with you to get what you need in a car without trying to "sell" you. Gives honest service and is willing to help with things after the sale read more

Incredibly slimy and pushy sales managers with predatory and borderline illegal (tied selling?) practices alongside overpriced cars. Night and day between my experience here and Bountiful Mazda. read more

While I've found the employees here to be initially welcoming and friendly, my experience thus far with owning my certified preowned 2021 Mazda 3 has been full of red flags. 2 days after purchasing my car and taking it on a road trip the heater blower went out in a snowstorm creating a very unsafe driving experience. Upon arriving at my destination and going to start my car the next day I found the battery was completely shot ( I did test the battery), research online found that the battery was widely considered low quality. I reached out to the dealership and let them know the situation, little regard or care was shown for my situation, communications went unanswered from the sales team and I had to immediately spend $300 to replace the battery on the CERTIFIED PRE OWNED vehicle I just bought. Today upon my first service visit I was quoted over $1200 in maintenance cost. While I understand maintenance is a normal part of owning a car, from a consumer perspective, any dealership operating in good faith should probably not sell a car that requires that amount of upfront maintenance in the first 3-4 months, whether or not that maintenance is covered under warranty work, all of this also inspires no confidence in the certified preowned check that was apparently done on the car. If you are looking to buy a certified pre owned vehicle and not have to worry about any issues for a while (seems reasonable) I cannot recommend this dealership. Extremely disappointing overall. read more

Was helping a friend (first time buyer, younger kid) try to negotiate on a vehicle from these guys. He did his due diligence and got pre approved, which put him on a tight budget. After some back and fourth, got pretty close to a deal. Then, while still attempting to get to numbers both could work with, they decided to raise the price of the vehicle. They then offered him money on his trade, to account for the raise in price, as if they were doing him some kind of favor. When asked if they would just honor the before negotiated price, no trade, they said no, and that he should have bought the car then. One of the worst cases of bait and switch I have ever witnessed. If you chose to buy a car from these folks, I recommend you dont leave to think about it, may raise the price while you do. read more

I've leased 4 cars there with no problems. This last time I bought a car that I leased. Not only was the payoff amount on my contract way different than what they actually charged me, but they are way into shady business practices. The finance "manager" Francis Garcia, overcharged me by $1000 for gap insurance that I told him i didn't want. Told him 3 times. Now, I have to wait 4-6 weeks for the credit. It's a good thing that I even found out about it. I do not recommend this dealership at all; unless you really want to get ripped off. read more

Brian in the service department has been so great to work with! I got an oil change and he made the experience wonderful. He also has been so willing and helpful with dealing with my warranty company. Appreciate all his help and great attitude! read more

Received amazing customer service at this dealership from all the staff . Adrian assisted us in finding everything we wanted in the cx5 including the color , leather seats, all wheel drive and of course with low mileage and still under warranty . Mazda drives great and already have appreciated how it handles in snow , super smooth and comfortable. Highly recommend If you're in the market for a new or used car to make them your first visit. The service here can't be beat ! read more

Tim Dahle Mazda Murray - Auto Repair Near Me - Murray, Utah

The service department was great. They were able to fix my car easily the same day when another dealership couldn't. When I dropped my car off they had a loaner ready for me. They had my car back to me that same afternoon. Brian was great about making sure my concerns were met. Great service. read more

Sales peeps are great but finance peeps are unscrupulous and just horrible people. Take an attorney with with you to any Tim Dale dealership. read more

I bought a CX5 from Mazda Dahle on 5/11/2022. I was helped by Tayler Tower and Jake Beals-- they're the BEST! Ask for them to help you out!! 1. Tayler is the sweetest and so accommodating, he put in a lot of work to communicate between my parents (who are out of state) and me to help me find the perfect car and price point for us. Thank you for being so attentive to detail to make sure we were getting a select style with the ideal seat and paint colors that we preferred. Thank you Tayler for first test driving the car with me and being so responsive from keeping us updated when the cars on the lot ones would sell out to giving us available options from looking at the next available stocks coming in. 2. Jake is so knowledgeable and patient! I totaled my previous car and he spent a lot of time on the phone to make sure insurance was not lowballing a claim payout. Your willingness to listen and help is what first attracted us to check out a new Mazda at Dahle. (Tayler, thank you for being there to meet me first when Jake was absent!) And then on the day Tayler was off, Jake was there for me when the perfect car had showed up on the lot. Jake, thank you for saving me the hassle of commuting by picking me up from the hospital and also giving me a ride to and from my place so I could buy the car at the right time and day before it disappeared. Jake, thank you for also syncing my phone with the car and showing me how some of the driving accessories work. You guys are so so kind and professional. Thank you so much for making this process pretty seamless for us. The eternal blue is gorgeous! So happy with my purchase and the customer service from these two lovely product specialists! Thank you! read more

Tim Dahle Mazda Murray - Auto Repair Near Me - Murray, Utah

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I was in the market for a new car, and so my first choice was to go to the Mazda dealership downtown where I live. That being said i am a previous Mazda owner and was looking for a new year to buy in cash. The car salesman i worked with was a very nice guy which was great. But once I sat down with the manager on duty (Which I guess, is their process, sales guys don't know anything about higher questions beyond what the car is.)- that man seemed to think I was incompetent. I told him directly that i was paying cash and I wanted to know the incentives, specifics about the car I was looking at, and other questions I had lined up. As i am talking to that manager i said id like to look at a couple and maybe drive one. when I say that this manager basically snapped his fingers at the car sales guy like he was his servant and then gave him a snarky remark of why I hadn't already driven the car before sitting down and talking with him, I knew i didn't want to continue this process. I drove the car and went back in and this manager was just blatantly not a nice guy (or maybe having a bad day) I was obviously bummed by this experience so i went to Audi and Volvo. found that nothing met what i was looking for and decided to go to @OremMAzda - which was an incredibly different experience, It Low Stress, listened to my concerns and did not treat me like i was incompetent i recognized that is the type of dealership i wanted to buy cars from. So thankfully i am a proud owner of a CPO 2021 Mazda GT. Thankful for Orem Mazda for turning everything around. Seems like based on reviews many people find this dealership a pain to deal with and many go to Orem and buy a car at the other dealership. This dealership needs to do a couple of things to fix their business: Listen, be helpful, and not be rude. Its really that simple. Im glad if the commission went to anyone it went to Orem instead of Tim Dahle Mazda Murry. Hope this is helpful, i also hope this dealership is actively trying to repair whats going wrong here read more

Had an excellent low pressure buying experience. Gave us a very good trade in on our current car. Had what we were looking for right on the lot. No last minute surprise add on items like undercoating or any of that. It was clean purchase. Note that when we purchased the car, they correctly informed us that we must pay sales tax rate in our home zip code. We are from California. If you bring your vehicle home across state lines, I recommend that you have the Tim Dahle double check your home state registration fee. Their estimate at time of purchase was about 50% of the actual fee. No big deal but you want to be able to budget for that. I did not give 5 stars because, like every dealer, it takes a long time to make the purchase there so pack a lunch! Actually, they let us take the car to lunch before we decided to purchase it. Good sales technique. read more

I recently upgraded my previous Mazda 3, to a Mazda 3 Hatchback Turbo! The car is incredible! Its everything I wanted! The service was above and beyond exceptional! TJ, our salesman, who sold me my previous Mazda, sold me this Mazda! He's the best of the best! Listens to feedback, concerns, and collaborates on what will best suite your needs! He's honest on his feedback and He's not there to just sale you any car! He creates an experience that meets your individual needs. Then finally, Graham and Jerik from finance made the back end of the process with the finances and paperwork smooth sailing. They made this experience even better with making the closing process so simple! Highly recommend Tim Dahle Mazda any time! They are absolutely professional geniuses! Thanks again guys! read more

I brought my CX-5 in yesterday for service and also got the infotainment system checked out, because I'm getting that infamous "ghost touch" problem many have been experiencing. They told me they could not replicate the problem, but proceeded to run a firmware upgrade (which I didn't authorize) and put it in a reboot loop. For my original problem, I was expecting them to quote me a replacement for the screen only, but they quoted me $1500+ for replacing the CMU (Connectivity Master Unit) that they bricked instead. The reboot loop is a classic software problem caused by a corrupted bootloader and/or OS, so telling me they have to swap out the hardware to fix that is pure B/S (I'm a firmware engineer, I know). The best they did was offering to refund me half of the $120 diagnostic cost, which is totally unacceptable either. I have had 2 Mazdas over the last 20 years and they made very dependable cars. I always brought them back to the dealers for services even though I know I'm being charged a premium too. But seriously, what happened to "it ain't broke, don't fix it"?! And if you tried to fix it, you better know a way to put it back to its original state before doing anything. Honestly, I could never trust this dealer ever again after this, because they clearly don't know what they are doing. And I wouldn't buying my next Mazda with them either. Anyone having problems with them, I suggest you escalate it to Mazda USA as well. read more

My car buying experience started out well but beware once this dealership turns you over too finance let the games begin. I was surprised by the tatics used so dishonest. nothing on paper so you can't see whats up . Then they throw you a USB DRIVE and say heres your paper work Well by the time I was finished there were $5000 of extra fees added and were not talking lic tax or other stuff that I was expecting Just saying watch out for these guys Very disappointed with this dealership Sales department read more

OUTRAGEOUS! I just called the parts department to order a second key and "switchblade" door fob for my 2015 Mazda CX-9. This is a normal key (chipped, but has a non-laser cut key, so any locksmith can cut the key). The parts online are $24.95. I'm always happy to buy local whenever I can, so I called Tim Dahle. Steve in parts quoted me $341.77 to provide the key and FOB, plus $200 to program it. For those doing the math, that is $541.77! This is for a SINGLE key! I told him I'd sell the car before is party that much! (and dealers wonder why no one trusts them). I found a local locksmith who will come to my house, provide the EXACT same service, all for $150! GoKey is the outfit. Sorry, Tim Dahle Mazda, you won't get this business or any future business of mine! You were even $220 More than GMC that has a laser cut key they have to send away for! Next time charge reasonable fees. We are willing to pay a bit extra for the dealership service, but this was outrageous! A good honest local locksmith gets my business instead. read more

I came in without an appointment at 5:10 because my tire pressure dropped significantly from 8 AM to 4 PM even thought there was no visible indication at the time where the leak was coming from. They were able to look at it and patch it by 6 PM at no cost with my Mazda. Thank you Matt and Jordan! read more

I brought my 2017 Mazda3 to this location for its service like emission tests, changing engine filters and upgrades. I really liked the job Mazda service team does for my car. At first, I was not confident asking for help because I dont understand cars but Brian was very polite and friendly to explain what his team was doing to my car and if I didnt understand he explains what it means along with pros and cons. I learned a lot with this first experience. I am happy with the car checks and the android auto upgrade. I am looking to come back here to take care of my car as well as adding potential upgrades. read more

Tim Dahle Mazda Murray - Auto Repair Near Me - Murray, Utah

I had an amazing experience here buying my new Mazda cx-5 . I've felt with other dealers in the past that just do not have my best interest and I totally recommend going here to get a car! read more

A bunch of scammers. Nothing they say is the truth. The general manger is the guy who believes in intimidating tactics. And the most person you need to keep an eye on all the time is their finance director Jared. I leased a cx 5 and after 5 days send me an email saying that I have to come back and sign new contract because my address is not correct, went there to find also they changed the due date and I have no idea what else has be changed, I refused to sign and told them they can have their car back but I'm not going to resign. From there things turn ugly and they started playing tactics to intimidate me and that they will take the care but they won't refund my down payments. And they can repo my car and lose the money I paid. They don't act as a decent car dealer. STAY AWAY AND PLEASE ADVISE YOUR FAMILY AND FRIND BOT TO TRUST THEM. read more

I contacted them on July 24th 2024 about the recall on air bags on my Mazda 6. I gotten some calls and emails about the cars I was looking at but I was not fully interested in going threw with the purchase and I made it very clear that I was trying to get my air bags fixed. Today Aug 17th am still trying to get in contact so I can get the recalled air bags fixed but have also contacted another dealership to see if I could get the information from them. With this being a life threatening recall and they obviously put me in the back burner is BS. Would not recommend this dealership they are just trying to get you into a new car rather then help you out with getting your car serviced read more

My name is Hyrum, last Thursday 08AUG2024 I traded in my 2022 MX5 for a used 2021 Mazda 3 sedan. Signed ALL the paperwork took it home and everything was finalized with exception of the financing which THEY told me they could get. I went in today 12AUG2024 per their request and was told financing didn't work and won't work unless I get into a brand brand new car with a minimum of $3k down. In the world/economy today NOBODY, let alone myself, a 28 year old military veteran has a savings like that or can afford to throw a down payment like that down. Jake in finance was GREAT and worked hard to make things work, HOWEVER I have bought 3 vehicles from this dealership each time getting worse and worse deals with them and each time they are less willing to eat cost that THEY put me in while utilizing predatory lending practices concerning their in house financing. I will NEVER do business with this dealership again. You lost yourself a VERY loyal customer today and you will NEVER see anny business let alone another dime from me. Pretty sad to take advantage of people and then spit in their face essentially when they come back for help out of a disgusting financial situation that your predatory sales department put your customers in. Also, my vehicle (the mx5 which they put me back in today) is still currently up for sale on their website. Shame on me for trusting the name behind this dealership but TRUST me I will NEVER make this mistake again. read more

Bought a used but new-ish Mazda 6. Just OK: - Did the deal on a fair (not amazing) price, so fine. Considering it was a lease return where they already gouged some poor sucker on this vehicle already, they could have done a better deal but we were in a hurry to get this for my daughter's birthday. - Because we came after dark, we could only inspect the car so much. It wasn't til the next morning that we found a sizeable crack on the rear fender. Again, would have been nice if they pointed this out. But since it's used, you buy as-is and you're outta luck. So again, our fault. The suck: - They knew this was a gift for my daughter, and they couldn't even fill up the gas tank for us. How annoying to have to drive off the lot and straight to a gas station. Would have been a 4star review if not for their attitude about this. Considering the amount of $ they make from dealer holdbacks, OEM kickbacks, and stealership upsells, you would think a $40 gas tank is no big deal. Oh well. read more

Finance department is super sketch. Will lie to your face about their "complimentary" 1st year of vehicle service. Cancelling the extended warranty was a needlessly horrible long process and I have yet to have the amount payed back to my account. Best practice is to come in with your own financing and not to haggle with these scum bags. read more

One of the most horrible experiences of my life. Was there with someone that was purchasing a car and was told they were interested in buying my mazda 3 hatchback. Brought in my car to have it evaluated for trade in and though we were in the dealership for 6 hours, was never approached regarding my car when they had first stated it would take about 10min to check for its value. With no communication, saw the manager test driving my car and not only treating it like their own but scraping its bumper excessively and thoughtlessly on the way out of the parking lot. When I confronted them about both witnessing them mistreating my property and never speaking to me about my trade in, it turned into a "prove it" conversation. A harmless, "sure check my car's worth maybe I'll leave with a CX-5 instead", turned into an extremely aggravating and humiliating interaction with multiple grown men. With all that to say, the person I was with also bought a car that is having issues and they are being ignored and essentially told that its their problem now. Would I ever return? No. Would I recommend them? No. read more

Well I guess I will be just one more negative review. Sales guy was fine. Finance guy tried to up charge me on a bunch of things. Seems standard for this dealership. We bought a brand new cx7 for cash. Easy sell they still made it difficult. Asked for our proof of insurance even though we paid cash do there was no fiduciary responsibility but whatever. The biggest problem happened 2 weeks after purchase got a flat tire. And it was a nail that could not be fixed. So a new tire was required. I understand road hazards are not covered. But they went out of their way to charge three times what a tire company would charge. Over 360 dollars for one tire. No discount no nothing. They even charged for mounting and balancing. I have run many multi million dollar businesses. This is business 101. Take care of clients they failed miserably. Do something like this at cost for goodwill. I will now never recommend this place I will suggest Orem to any friends looking. Bad business guys read more

Amazing sales team! I bought a used CX9 it's in great condition! I was treated like royalty! When I went to pick up my plates they were even awesome! It's been 5 months I still fet letters and texts for follow up! Ty is the best sales person! I just took it in for service yesterday and Brian was amazing! Best car buying experience ever! read more

I have had my Mazda for around 5 years now and I had purchased a prepaid maintenance plan with it when I originally purchased the car. This plan allows me to go to any authorized Mazda dealership for my oil changes. This dealership by far has given me subpar service compared to all the other ones that I have been too. I've been twice now and will take my business elsewhere. They don't wash/vacuum your car, they try to upsale you every single time, plus their lobby is under-construction and didn't mention that when I called to make an appointment. They had me wait in the lot while they service my car. Very Sad. read more

I would give this place a ZERO if I can. I pulled in, a very helpful person escorted me to the service department where the service associate (maybe manager??) played jokes on me and called me foreign. (I'm AMERICAN, speaking 4 languages fluently) I NEVER go to this racist business ever. read more

Great experience here! Rob and Richard helped me into my new CX-5 and I love it. The process was so smooth and pleasant, not at all what you would think of as your run of the mill car dealership. Everything was personalized and taken care of, even though i had an out of state registration. read more

Tyler, Lucky, Graham- Thank you so much for being so amazing! I was seriously starting to have doubts about getting a car but you guys were super awesome with me. It has been incredibly stressful buying a car, especially with my mom involved while she is in a different state. You guys were super patient and awesome to work with. I'm super excited to have bought my first car and it to have been through you all! read more

spent thousands for them to try replacing part after part without even finding the actual issue. complete waste of time and money. ended up taking my car to a different shop and they were able to pin point and fix the issue within two days. my car was at mazda for weeks. they do not know how to diagnose problems, all they do is replace random parts to see if it might fix something. save yourself the headache and bullsh+t and take your car somewhere else! read more

HIGHLY DO NOT RECOMMEND! My daughter had the worst experience, she wrote a review and they removed it and blocked her from writing any other reviews. Looking at the previous comments/reviews this seems to be what they do. " Highly DO NOT RECOMMEND! My partner and I decided to go in and each buy a car from here and we ran into some issues with BOTH car loans. My partner traded in her car for a newer car and while they included the amount of the old car loan and was suppose to remove her responsibility, they didn't. The previous dealership continued to call us and hassle us for payment saying we owe 5k+ on the car when Mazda was SUPPOSE to pay it off. My partner ended up driving there to figure stuff out with Tyler "the finance guy" and he did not know what he was doing. He kept stating information that was incorrect/ false. My partner called the previous dealership to where they had confirmed that he was not being truthful. Richard the GM from Mazda had to get involved and you should've seen how quick Tyler got up and left the room. At least that situation was resolved after a huge headache! Now, where do we start with MY loan. I got the 2017 Cx5 for 18,800$. I came in with a 13,000$ down and was told and seen on the contract after taxes 20k and some change. I was trying to lower the price with Graham who told me he was not budging. He tells me the interest accrued is on a monthly basis and stretches out for however long your contract is. So if you plan on paying off the car in 2 weeks, don't worry about it. (Because I was planning on paying it off in 2 weeks). While I sat down to go over the contract with Tyler to sign, I asked multiple times "Since I'm putting down 13k today when I reach back out in 2 weeks I'll be paying a little over 7k correct". He tells me yes. Now I understand that I did sign the contract given he confirmed my question. They are there to assist us and clarify any questions we do have correct? So why is it that after numerous attempts to "pay off" my car 2 weeks after I got it I have not received a statement or anything. They kept telling me to wait for the bank to send me the information. I've been paying attention to when my payment is due, still nothing so I called back. NOW, they're telling me to call the bank. I call them to pay off my car and the pay off amount they're giving me is 12,000$. So I call the dealer back and speak to Tyler "the finance guy" who says he's sorry he doesn't know who misinformed me. Starts talking to me but not even about MY loan. He's talking to me about my PARTNERS loan til I corrected him. I told him YOU informed me. I asked YOU! He tells me he's sorry, he's going to figure it out and call me back he can credit me 1,500$ or so but he'll call me back "tomorrow". It's now been a week, no call. I called him and he's asking me what I need and what I am I expecting. Then he tells me he can remove the gap coverage and credit me 1,000k in which he REMOVED the day I signed the contract ALREADY. He literally is all over the place. I told him he removed it already then he turns around and asks me if I did or not. SHOULDN'T YOU KNOW? Don't you have my information pulled up?! Then he tells me because it's been processed through the bank all this time they can't do anything about it. They were the ones who kept telling me to wait, and now after Tyler has misinformed me, I have to deal with the repercussions. They are not willing to do anything to fix this! I don't know who else they have done this to but it is NOT okay." Just a follow up, now Tyler sent her an email stating that she can cancel her gap coverage for $875. If nothing else he has directed us to the bank. LOL this place is trash. Don't go here. read more

We purchased a new 2015 Mazda CX-5 Touring from D. Dahle Mazda of Murray a few weeks ago and had a great experience. Our salesperson Matt Rosner was awesome and the Sales Manager and financing department were very good too. All of the employees we worked with were personal and easy to talk with. They took time to answer all of our many questions and we never felt pressured or rushed to make a decision. Negotiating on price was easy and straightforward because they sold us the CX-5 for only $200 above invoice. By financing through Mazda (which is backed by Chase) we saved an additional $1,500 as well. They also agreed to discount the additional accessories we wanted and the extended warranty. I only have two complaints: The first is that it took about three hours to finalize our purchase. We sat around for a long time, waiting and waiting and waiting, and for what I'm not really sure... When they finally had our paperwork ready to be signed it only took about 10 minutes. But for some inexplicable reason it took forever to get to that point. The dealership was not very busy so I'm not sure why they were being so slow. My other compliant is that the Sales Manager originally suggested we could get an interest rate of 2.99% if we financed through Mazda. But when we signed the paperwork the rate had jumped to 3.99%. A.K. in financing explained it was because the rates from Mazda change everyday and suggested we could transfer the loan to a credit union and get a lower rate in 90 days. By financing with Mazda we did get the extra $1,500 off, so it was to ultimately to our benefit, but the last minute change in rates still bothered me. So in 90 days I'll get transfer the car loan to a credit union and get a lower rate. D. Dahle Mazda of Murray has a clean and modern showroom. Their employees are honest and easy to work with. We had fun buying our new car here and would recommend this dealership. ZOOM ZOOM! read more

They gave me the runaround on getting a replacement for a sticky dash with an extended warranty for over TWO YEARS. I called repeatedly and was told they had to have the part in stock in order to replace it. I had brought it in for service several times within this time frame. Finally, I booked another appointment and asked them again about replacing the dash that is so sticky that it glares in my windshield and blocks my vision in the road. Now they tell me that the warranty has expired. If they had addressed the issue during those calls and visits, I would have this problem resolved. In addition, after every visit, they spam you with calls and emails. I am done with these guys. read more