Every time I come here it's the same story. Unenthusiastic workers who love to rush you and rude tones to match it. I wish it wouldn't be this way because I love visiting Tim Hortons. However this Howell location needs to find some way to fix their lackluster customer service. read more

Bathroom disgustingly dirty Dirty restaurant overall. Tables were not cleaned off, floors a rugs were dirty. It was only 9:30 in the morning. read more

Second worst donut I've ever had in my life, had at this Tim Hortons. Got a raised glazed with maple frosting. Donut was the consistency of stale bread, and rock hard here in the morning . Absolutely disgusting product. Very disappointed. You'd think as a donut establishment, the employees grabbing a rock hard donut would know or care enough not to then serve it to a customer. But no, not this trainwreck. read more

Tim Hortons - Coffee & Tea Near Me - Howell, Michigan

I was going to leave a bad review but instead I decided to go all Karen and ask for the manager. There's no point in talking about what went wrong with the initial order, because I think the more important thing was how he handled the situation afterwards. He was extremely nice and apologized for the errors. He asked if he could fix our order and he did. All of it, without hesitation. He also simply upgraded our medium and small drinks to a large without asking. Which wasn't necessary but the gesture is appreciated. I really don't think you can expect every employee to be a star employee, and ours was likely very new. Mistakes happen. But the manager, who I suspect may also be the owner of the franchise, made us happy in the end and I think he should be recognized for that. read more

Tim Hortons - Their idea of "light cream". - Coffee & Tea Near Me - Howell, Michigan

everyone working here needs they ass ate immediately bearded twink makes the best drinks, dark haired tatted lady is a pussyboss and the arabic guy who's def the owner is an icon. best energy every time i walk in the building highly recommend. read more

Tim Hortons - a stack of pizza boxes - Coffee & Tea Near Me - Howell, Michigan

Sitting drinking worst cup of coffee ever!!! I ordered a dark roast coffee and sandwich through drive thru a bearded fellow (violates Tim Horton's rules) goes to hand me my sandwich but i am handing back coffee it smelled like it was cooked, burnt. He thru my sandwich on counter took coffee brought me another i opened to smell he asked sharply, is it burnt? I thought not but could not tell. Pulled off to side to enjoy my meal. Guess what... burnt coffee. read more

I normally don't have issues with this Tim Hortons, that being said- my order doesn't change no matter where I get my coffee. I ordered a medium iced black coffee with caramel and sweet foam, along with a bagel sandwich. I go up to the window in the drive through to pay and ask to pay for the car behind me as well (it was my man, whom I was ON THE PHONE WITH). I pay for both of us and she gave me my food and then came back with my drink, it was hot- not iced. so I said "oh this was supposed to be iced" no biggie, mistakes happen and I was trying to be nice and understanding as someone who's worked in customer service for 6 years. She goes to make my new drink and not 30 seconds later the manager came to the window and handed me my drink, and I said "I'm sorry, thank you so much" and she continued to cop an attitude and said "make sure you say iced next time." Which I did. My man pulls up to get his food and coffee and it's the same problem, his coffee was supposed to be iced- not hot. She shut the window without responding and then came back with his drink and didn't give him a straw. As I said, I've never had an issue with this location before, so I was surprised with the managers attitude towards paying customers, nonetheless towards customers who were treating her with kindness and respect. Coming from someone who works in customer service, this kind of behavior is absolutely not okay and from now on I'll get my coffee elsewhere. To the manager who I'm speaking of, if you're reading this- i'm not sure why you thought this kind of behavior was okay at all, do better. read more

Ok my second time here.. bragged about great pretzel turkey sandwich (drive thru). First was good service 'polite '. Today ???? Drive through, we don't have that sandwich anymore.. They could have suggested something else. They Said speak louder can't hear you.... I again said turkey bacon cut in half, two ice teas. Minimal words at window . We pull away to split sandwich and guess what not cut in half!! Friend walks back in and asks them to please cut sandwich they said they can't but can give plastic knife. What an experience! No more suggesting this Tim Horton's - disrespectful / unkind read more

I ask the foreign woman working the register in the lobby for 2 things, 1 of them being with no egg. Why do I have 2 sandwiches with egg on them it's really not that difficult to follow directions i could take her job easy read more

How do you expect customers 2 wear a mask. When the employees werent wearing 1. We got ignored for the first 5 minutes we were there cause the girls were talking girl talk and laughing. We were the only customers in the lobby at the time when finally able 2 place order. We order 2 ham and swiss sandwhiches. My husband went back up 2 get the sandwhiches and the girl behind the counter. " can i help you with anything else". My husband no just waiting on the sandwiches. The girl. " oh yea i forgot" Second customer walked in no mask either. Ordered their food. No one knew how 2 make anything. When we finally was able 2 sit down. We got the wrong sandwhich. We got the second customers order. We said something. And they were like no no no. U got yours. We were hungry and just wanted 2 eat. Second customer left with order. Find out. We did have the wrong sandwhich. We did in fact have the second customers order. And he had ours. I always order that ham and swiss and never onced have i recieved bacon nor turkey on it. This place is a joke. Staff is rude and ignorance. Looked like a bunch of high asses 2 me. read more

Horrible. I went to get breakfast and the guy told me "we're only serving cold food" and I pointed to the sign on the door which expressed "2 for 4 til 10 pm" It was 8:30 I asked the person in charge about it, and he said "were just trying to go home". Working and knowing that end of the business- you should know- the customer is always right. Especially from a consumer product. The employee followed me outside after I told him "this is what you advertise" and gave me the middle finger on my way out... never going back read more

This Tims is pretty new and sparkling, attached to a gas station just off of the interstate. It is one of the ones that has that sleek modern interior, with a fun little trivia wall piece, which informed me that one of the Tims I used to frequent in Buffalo (on Niagara Falls Blvd) was the first Tims in the US. Service was friendly and nice. read more

Tim Hortons - tim hortons logo - Coffee & Tea Near Me - Howell, Michigan

I use to go this tim Hortons a lot. We always get the same sandwich. The same way. Everytime at the same place. Last time the sandwich meat had the preparation paper on it. This time it had the wrong meat AND paper on it. We took it back, and our Turkey sandwich had pieces of roast beef. Never again. Save your money don't go here read more

Couldn't even walk in and the prick who was outside smoking a cig goes "insides closed", quickly runs inside with his cig still lit. I'm not from around here and the 'open' sign was lit. He could've been way nicer. read more

I typicall go here 4 times a week and order 2 bagels with cream cheese every morning. But for the past 5-6 months they can't get the cream cheese right on the bagels, like none, and on top of that I gotta pay for it too! Dunkin has 2 bagels for 4 bucks and their great! And by the way I have asked for Xtra cheese on my bagel and I get charged a extra $1 per bagel and the cream cheese is still weak! So Dunkin it is! Also when I stopped going here.... the drive thru line was always a minimum 20 min wait! read more

I walked in and workers looked at me with disgust. I don't know if it was my clothes or if people here just didn't want to do anything. I ordered a caramel ice cap and waited in the lobby area, which seemed to be a bit sticky and had straw wrappers on the ground. My drink finally was done, but I could hardly taste the caramel. I wanted to ask if they put any, but the employee had already walked away. I'll get my occasional coffee elsewhere read more

Every time I we come here the lady manager that works during the day is so rude! Very rude!! The little older lady was super nice.

I go there sometimes in the morning and the morning crew is always so rude like they close the windows in your face they never say Thankyou or make conversations at all It doesn't ruin my day but being in the service industry I mean like why not at least be a little kind read more

The guy behind the speaker was rude and talked back! We understand things are limited but does our humanity is paying the price! If he hates his job, he should move on! read more

Coffee is good...but food is awful and a complete waste of money...im not sure why i keep ordering any. Each time I decide to give them another chance...the food is lukewarm at best or just plain cold and I end up having to throw it away. read more

If I had never been to a Tim Hortons before I would never go back. Horrible experience. The person who I assumed to be the manager was extremely rude, the girls working the cash register weren't helpful and ignored me when I asked for my coffee that I had already paid for. They instead tended to their other customers and after waiting around a while I just left without it. My breakfast sandwich was half warm, the hash brown was cold and hard and the donut wasn't cooked all the way. Don't waste your time going here. read more

This place is a joke. They hire employees who either have no idea what they're doing, or can't speak English. There should be no reason for me to wait in the drive thru for 30 minutes for COFFEE?! When I actually got to the window the girl was extremely rude to me. Will never go back. read more

This is the worst Tim Hortons I've ever been to. Unfortunately they can't ever get my order right - doesn't matter what time of the day I go. I never get what I ordered. Order large coffee with cream and sugar, I get a black coffee.. order a bagel with butter I get a bagel with cream cheese.. order a honey glaze donut, we get chocolate donuts. Never fails. Ridiculous. read more

These guys are great! Do lots of breakfast events, and manager is always very helpful in getting me what I need. 12 Cup + Bagels is a great a huge hot for my clients! read more

Great location! They definitely go by their motto "always fresh always Tim Hortons!" Coffee is always hot when I get it and made to my liking. Not a huge fan of donuts, but for the Tim bits I've shared, they're really good. Drive-through window is quick although there is sometimes a little rush in the morning (totally expected) Also convenient with a gas station connected so I can put my gas in, run inside and grab a coffee and come back out... read more