rowan needs a raise and become manger bravo amazing worker and everything he dose in this tim hortans

Very friendly, fast service. I used the app for my everything bagel; I think next time I'll try the "double toasted" as the single toasting makes it pretty pale. read more

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They're awful, drinks are always made wrong, iced coffee has one ice cube in it, they just don't care about their work at all, I got a breakfast sandwich with the buns the wrong way, I've given it many tries but something is always made wrong read more

What is up with the Tim Hortons in Springville NY , 219????? They mess up a lot of orders. They didn't put the cream in my ice coffee, they didn't put the lettuce and tomato on wife's ham and cheese sandwich, they did not have the artisan rolls.... and the cashier took so long getting my order that they gave away my peanut doughnut. This place sucks. It's like they got a bunch of kids in there. that don't give a shit. How do the doors stay open operating like this? Do better Tim Hortons. read more

Drive thru service is terrible. I was in line approximately 20 minutes. 3 vehicles in front of me had ordered and been served. No vehicles remained in front of me and I still waited for about another 5 minutes for anyone to acknowledge that I was there to place an order before I decided to drive off and go to Dunkin Donuts. BYE BYE TIM HORTONS read more

Mobile order process was ridiculous. Staff was not equipped to receive and fill orders in a somewhat efficient manner. App was not easy to use when trying to cancel the order. We are not at over 50min since order was created with no luck. read more

4/16/2025 Great group of young people working here. Very polite! Good customer service. Food out fast and everything in bag that should be. I had to give positive comments I was soo impressed. read more

If I could leave no stars I would. I gave them the benefit of the doubt from taking a years long break from going there. Still a terrible decision. Bacon egg and cheese on an English muffin, covered in hair like the person making it rolled on their cat bed before showing up to work. What's the point in going to the management about getting a replacement made by the same people or getting a refund-maybe. Just don't waste your time or money, go somewhere else. read more

I'm giving two stars because they poorly put my food together, its like the workers are half awake they need a coffee more then I do, I ordered avocado toast and I got a slab of bread not even toasted or warmed up with a big fat juicy glob of avocado on there and way to much seasoning to the point it was to gross to eat. read more

This has to be the absolutely dirtiest place I've been food everywhere.not a clean table in site and flies everywhere read more

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Tim Hortons serves great regular and dark roast arabica coffee. There is some kind of magic in the creamer because I require at least 1 cup a day! They also serve amazing baked hoods, breakfast items, lunch items, soups and sides such as oatmeal and tea. The drive thru is a conveinient way to get your fix but not every location has one as there are even Tim Hortons locations inside gas stations and car washes. This chain is really blowing up in NY and everyone knows why! Yum !!! If you are a Dunkin Donut fan, you may want to give Timmys a shot. Keep in mind it seems a single sugar portion at Tim Hortons is larger then the sugar portion at Dunkin, so if you are a 3x sugar guy there, you may want to try 2x sugar at Timmys. My only gripes for this place is the bagels seem to never be toasted right. Even if I ask for them to burn it, its still almost raw inside even when the outside is scorched. I think this has to do with the toaster they use which is probably designed for speed rather then toastyness. The other gripe, (and this is a big one) is that fill levels on coffees are very inconsistent. Occasionally my coffee will be almost 2 inches from the top, which stinks! Other then that its a great place which collects my money on a daily basis. read more

Went through drive through, staff was very nice and everything came out okay. Hash brown was a little chewy instead of crispy and one of the coffees was made wrong, not bad though. read more

Tim Hortons - two donuts in a brown paper bag - Coffee & Tea Near Me - Springville, New York

Just don't go here. Dunkin donuts down the road is way better. This place never gets your order right. The employees and managers are always rude. It's disgusting inside. I don't know how they're still open. This place is just all around bad. read more

Drive thru fast but my order was wrong of course. Ordered a bagel toasted with butter and cream cheese. What I got was an untoasted bagel no butter. And the cream cheese was so thin I could hardly see it on there. Smh. Do not leave unless you check your order. You think being a fast food place they would try and get you food right. Well I guess there is always Dunkin Donuts!!!!!! read more

The morning crew at this tim hortons does not communicate well at all with each other or the customers. I've asked for an iced coffee several times and it always has minimal flavor or is just bad read more

This place usually takes forever to make anything and the staff is usually rude to you. Don't ever go late at night. They will tell you that they are out of something when they aren't just because they don't feel like making it. Also they will act likes it's an incoveinence to serve you. read more

This location used to have a great, positive, capable crew ten years or so ago. Lately, as of 2018 and 2019, the speed and accuracy of their window service has gone down markedly. An increasing number of times I have gone through the drive thru on a Friday or Saturday evening between 6 and 7:30 PM, only to find the drive thru UNATTENDED. I wait, and wait politely, then will speak "Hellooooo" into the speaker and NOTHING. Are customers getting in the way of work at This Tim Hortons? During the day, I have found the waits longer and the coffee served to be increasingly less quick as well as less accurate. In my humble opinion, the management team is not creating a good enough work environment to be able to retain quality employees. The management sets the tone for the employees. read more

Horrible, get your drive thru motivated in the morning. It shouldn't take 15 minutes of waiting in line with only 1 other car in front of me

This has got to possibly be the slowest Tim Horton's in the greater Buffalo-Niagara Region. 'cuz of all the inbred farmer girls working there! It took 3 people to give my change at the drive-thru. BUT, it's the Tim's on the way to the ski areas, so stop, I must. read more

If I could give NO STARS, I would. Neither the employers or the owners care what people think about the constant horrible service at this location. I have spoken to the revolving door managers numerous times over the last 3 years. I've called the owners office twice only to be given empty promises of improvement of service and attitude. I guess as long as the lines keep coming in, it's a win for the owners but most assuredly an undeserved one and a losing deal for the patrons. I was in the drive-thru line yesterday at 10am for 20 MINUTES. The guy in front of me had to pass back his order and wait for replacements. When I was handed my barely warm cup of tea I asked to speak to the manager quickly. When I told her how the long the wait was she gave me a deer-in-the-headlights blank stare and said "we're trying". Trying what? To add to your already bad reputation for service and low score of 2 stars on Yelp? To tick off more customers? To burden the patrons with your lack of care or customer service etiquette? If so it was a grand slam. So she took my credit card, ran it through, no apology, no attempt to offset my being upset - nothing. Not a thank you for your business or understanding. NOTHING except apathy. The personnel change here has been like the WNY weather - different faces every other week. The only consistency is the mass confusion, poor management, apathy, lack of courtesy and continued overall horrible service. When I spoke to the owners office about a year ago they promised to mail me a gift card (which I refused the first time I had called 6 months prior). That never showed up. Apparently my voice will be heard better here. My business will definitely be going elsewhere from here on in - no more second and 3rd chances for this Tim's. Sadly, I won't support this local business the way I'd like to anymore because the owners can't step it up. Or don't care to. And BTW Mr. M. - please don't buy that 2nd location you're considering. There's enough problems with the one you run now. read more

Tim Hortons is pretty much the only option open to you in Springville when it is after 8 PM and your license still says "Under 21" in those big red letters, so I spent literally hundreds of hours here during my high school career. This had more to do with the almost-monopoly they have on existence around here than on quality, but we can let that slide. They are ok, and I (along with everyone else, judging by the distribution of cars between the parking lots) prefer Tim Hortons to Dunkin Donuts, which is pretty much their only competition. I like Tim Hortons as a rule. They are usually clean and fast, and the food is decent for the price. Nothing special (mocha is half coffee and half hot chocolate that comes out of a machine when they push a button), but nothing terrible either. And it is cheap, which I am a pretty big fan of. This one, however, might be an exception to the whole "fast" thing. One would think that employees of a business with a clock tracking how many seconds it takes to get cars through the drive-through would make speed a priority, but apparently they do not. I stopped with my brother and sister-in-law on our way to skiing today, and spent waaaay longer waiting for mediocre food and coffee than I would like. And my brother had to remind the girls twice that we were still there as we received first zero and then two of the three items we ordered. This is pretty much typical. You can expect to get the coffee you order, because the person who takes your order will just go get it, but if you ask for something that requires more complicated preparation, like, say, toasting a bagel, communication starts to break down. You might get it, but you might also get something else or nothing, so be prepared to double-check your oder and ask them to redo it if it is wrong. The employees are not rude but not incredibly friendly or helpful. They are also busy in the mornings and usually on weekends in the winter, and then things are slow beyond belief. During less busy times they can be pretty quick, and since this is not a product that is worth waiting for in my mind, I would skip it unless the parking lot looks pretty empty. There is plenty of seating inside though, so that is not really a concern. Worth stopping if you are starving after a day of skiing and don't want to pay for real food in Ellicottville, and definitely the best option for meeting a friend for coffee without driving 25 minutes, but my loyalty could be changed pretty fast if anything else appeared in town. read more

I wouldn't give them one star If I could, absolute worst service I have ever experienced at any tim Hortons locations, need new management or ownership asap read more

Went inside to get order and the lady complained about my order. They also stated they were out of everything. Dirty surfaces.

The coffee is always very good at Tim Hortons but the service is horrible. Recognition of the customer should come before just stacking dishes or standing at drive through window doing nothing. This is not the only Tim Hortons I've come across with bad service. read more

I have a bad experience 7/10 times I come here! The drive thru takes forever when it shouldn't and the staff are rude and unprofessional. They were "out of" half of the things I tried to order various times I've gone. Ordered an iced latte with sugar one time and received an hot black coffee with no sugar in it. She told me she would fix it to pull up and she'd bring it out asking me three times what it was that I ordered. An iced latte with sugar. She then comes out a few minutes later with an iced COFFEE with NO sugar in it. At this point I had no time to wait for them to fix yet another mistake so just kept the drink. Just yesterday ordered a French vanilla cappuccino with whip cream on it, and drive away without tasting it bc it was hot. I got to my friends house and sipped the drink only to realize that the drink tasted like water. I continued to sip thinking maybe it needed to be mixed more!? WRONG the drink WAS WATER. They gave me a HOT WATER WITH WHIP CREAM ON TOP. I was furious and confused as to how something like that even happens... I had three of my friends taste the drink to verify my findings and even took the top off of the drink to see that it was in fact water with whipped cream on it. No not watered down cappuccino straight WATER. read more

Tim Hortons - Hot water with whipped cream on it - Coffee & Tea Near Me - Springville, New York

Stopped there during a drive from Niagara Falls. Long line and slow service. So many people behind the counter that they were tripping over each other. Ordered 2 meals and two black coffees but got the order wrong. Before we left to get back on the road we went back and ordered 6 donuts. Young lady behind the counter had to check the register 4 times to get the order correct. Good and coffees were tasty and the donuts were delicious. Service is the main problem here. read more

Great sandwiches good coffee drinks and way cheaper than other coffee places!

This place doesn't deserve even one star. Hands down the worst Tim Hortons in western new york. Don't know where they get employees from or maybe problem is management. I drive all over, stop at Tim Hortons twice a day for a cappuccino and donut, if I go to the springville location they screw up my 2 item order EVERY time! One employee was very nasty when I pointed out she gave me hot chocolate instead of cappuccino. I get all the way back home to shockingly take a sip of coffee...I don't like coffee nor was it what I ordered! Bought a caramel donut, only to get a mouthful of white cream instead of caramel!! I can go on and on. I live in springville and will now go down the road to the Boston location. Can't just visually check your order, you need to bite into it!! Never will I spend one more penny at this location. Just pitiful! read more

Ordered a dozen donuts at the drive thru, then got home and realized they only gave me six of them. I went back and they gave me the other six though. The staff was friendly and the line moved fairly quickly even though it was busy. read more

Don't bother coming. It takes them 10 minutes to get one sandwich made. Horrible service. Better chance at watching paint dry on your house in a rainstorm. read more

BUYER BEWARE.....BAD service. slow and long lines...RUDE staff...

Want through drive, Ask for one hot chocolate with milk, one black coffee and 2 cookies...ended up with MINT hot chocolate, milk coffee and no cookie...it's a disaster read more

Oh, nothing like the sweet smell of raw sewage at the drive-in window to start out the order. At this location, this among many other things is an ongoing problem, not a once in a blue moon problem. As I tried to order a 10 pack of Tim Bits and 2 chocolate chip muffins, and of course was told no to the muffin request (again, an ongoing problem) I got to breath in the pleasant odor of raw sewage with the window guy readily admitting that he himself wished Tim Horton's would fix. No matter when I visit this drive through, morning, late morning, early afternoon, mid afternoon, early evening, evening, late evening or overnight, they NEVER have an entire order in stock. It is quite frankly an embarrassment to the chain. As I've visited other stores, I know this location is especially horrible. As a matter of fact, after submitting these comments, I'm now going to go to Yelp and a few other social media websites to rate this store and share my experiences. Perhaps some shame will motivate them to become respectable. read more

I stopped for a coffee at 7:30 am and Tim Horton's in Springville had no cream and were running out of milk!!! Two days later I spent 17 minutes in the drive thru at 6:50 am to get a coffee! Absolute worst service I've ever experienced! I will never give any business to this Tim Hortons location again. read more

I LOVE me some Tim Hortons, but unless you have half the day to wait for your food... go somewhere else. They make you believe that they are actually milking the cows themselves and churning it into butter and cream right there on the spot with how long it takes to get a bagel and coffee. That, or they are moving in slow motion. read more

Everytime I go there my order is messed up! EVERYTIME! Last time it took them three trys to get it right. The drive through is the slowest one i have ever been in. It is very dirty inside and the employees act like they are doing you a favor. Dunkin donuts is right around the corner... I'm just saying.... read more