On Monday August 1st my car broke down on our main state freeway (I-90). I was able to coast over…read moreto the right hand shoulder. I immediately called AAA coverage for assistance at 9:23 am. I was on hold for 14 minutes. When I finally reached a representative, I explained the situation and gave my location - she told me the freeway exit I had just passed didn't exist. I was just east of the Liberty Lake/Otis Orchards exit. She didn't seem to know where Spokane was or Liberty Lake or Otis Orchards. After 20 minutes of being put on hold off and on and being told repeatedly there was no such exit, she finally seemed to locate it. She then informed me that I was beyond the towing limit and wasn't sure they could come. I explained I had the Plus Plan and paid extra to have 100 miles of towing. She replied that they can add/change restrictions any time they choose. She stated I was two miles beyond the 15 mile limit. None of this made sense but she said she would have to check with her supervisor. After more time on hold she said her supervisor wouldn't give permission, she would have to speak with the dispatcher. After being on the phone for nearly an hour she informed me a tow truck could come but it would be three hours. After several other odd exchanges I reminded her that it was 100 degrees out. She quickly hung up and I waited nearly three hours in sweltering heat with cars flying by at 70+ mph. I received a text letting me know the tow truck would arrive at 12:45. At 12:45 I received a call from someone else letting me know it would be 90 more minutes. I received another text stating the tow would arrive at 1:30 pm. Finally, at 1:30 pm the tow truck finally arrived. I explained the situation to the tow truck driver and he said freeway breakdowns are always priority and I should never have been left for four hours, especially in the heat.

Conrad Milsap is my companies insurance agent and he has gone above and beyond to take care of my…read moreinsurance needs, I highly recommend him. -Carlson's Lawn Care-

From the owner: Spokane, WA: Lilac Insurance was born of a desire to offer superior service, competitive rates, and…read moreone stop insurance-shopping for customers in the Northwest.

Aaron and his team are exceptionally personable and professional. They deliver outstanding service…read moreand truly personalized attention. Highly recommended for all your insurance needs!

Last year we met with North Town and insured our truck. 1900.00 (6 months) and found out after a…read morefender bender that the truck only had liability. That's 1. We also insured our RV. When it came time for renewal this year I got an email asking us to call and discuss the renewal. We did call and were told it had renewed. No email stating how much it. No communication. That's 2. I called my State Fam guy and asked him to quote. It came in 200.00 less. North Town couldn't tell me where the payment was pulled from and I couldn't locate in my bank account. That's 3 Today after I sent an email and called, they were able to tell me where it came from. Then they said a check would be mailed. After pressing further, they stated it would be returned to my bank. Minus 74.00 for 3 days of coverage. That's 4 DO NOT DO BUSINESS HERE. They don't know what they are doing

I have been with Boyd Insurance for almost 15 years now and have had to file 2 claims for my…read morehouse. One of the claims was problematic and when I brought the issues up to Boyd Insurance, they contacted the insurance company and resolved the issue immediately. When I recently married my husband and we melded our childrens' car insurance under Boyd, my husband's rates dropped by over $500 in 6 months. I am very very happy with Boyd.

We've been a customer for many years of Boyd. This year the CEO sent out a newsletter, that was in…read moresuch bad taste and unprofessional that I had to call and confirm that the letter was real. I wish I could figure out how to post the letter. I can't decide which part of the letter leaves me more speechless but the bottom line is that we are looking for a new broker. Bill Boyd, this was a huge error in judgement. If you choose to respond as you did to another customer, know that women use pseudonyms online for protection. Perhaps your "trophy wife" would be able to explain it to you.

Absolutely amazing is all I can say…read more I have had to call in often to take care of personal, business, and health insurance needs and they have done it all! Josh and Jason are amazing at what they do and will have my business until the end of time. You just don't get customer service now a days like they provide.

From the get-go, Josh and the Guardian team have been a joy to work with. Great service,…read moreexplanation, rates, follow ups, and communication. They just got done what needed to be done without a lot from me which was a much needed stabilizing factor in the big move I was under at the time of enrolling in their insurance service. No need to shop around, just call Josh at Guardian.

Sara Arazola Rubia, You created such a wonderful trip to Paris for my 12-year-old granddaughter and…read moreme. There was not a misstep, not a guide arriving late, not even a rainy day. (Thanks for that last miracle.) There were so many highlights: the small group tour of the Eiffel Tower, the croissant baking class, the Marais food walking tour, the Galerie Dior and, of course, Versailles. It was a dream trip for both of us. It was a pleasure to work with you. The prospect of traveling alone with a young teen was daunting, but you took away the anxiety and made it joyous.

Beyond great. Jana Ruffin at AllTravelGuru could not have done a better job planning and…read morefacilitating my wife's and my trip to Scotland, London, Paris, and Amsterdam. When the one small hiccup did arise, despite the time difference she was right there on the spot to fix it. Amazing. I will be using this company again. I know it is probably a few extra bucks - but every penny is well worth it. Probably one of, if not THE, best vacations I have ever taken.