I went here when it was Red Door and was nervous about the switch over. But fortunately, the the changeover was good. We've been renting skis here now and getting work done on our skis since it opened. I just got to deal with Trevor and he helped me out by fixing a tip on one of my ski poles. I've also dealt with Alyssa previously and she was wonderful to deal with. They're the only spot really to get your skis in Buffalo. Their prices are cheaper than online, which is kind of hard to do. I just had both of our pairs of skis, sharpen and waxed and they were great on the slopes. You're looking yfor ski equipment. This is a place to go. read more

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I only give a 2 they don't cause they don't pick up their phone Renee was excellent and very cordial and very knowledgeable. One of the "managers " had an attitude with me when I asked him about the boots and the gear not being ready Told me he stayed up late and was tired - hmm kinda weird but so unprofessional read more

We came here recently after the merge of Red Door and The Ski Company. I have to say when it was Red Door I always had a great experience. I was greeted, helped and given great advice. I was happy to spend money here and the staff was always friendly, knowledgeable and fantastic. This past visit was a disaster. We walked in and apparently a person was supposed to greet you and put you on a list to be helped. This didn't happen for us. We shopped and tried to get someone's attention. It was busy that day but to not be acknowledged by anyone was weird. The workers didn't make eye contact with you and seemed like they were trying to avoid people that they weren't directly helping. We waited over 30 mins, in the attempt to wait our turn and after going to the front counter I was told we should have been out on a wait list since they are very busy. The concept of the system isn't a bad one but this was terribly implemented. There should have been some signage or someone making sure that everyone knew what to do. We were not about to wait another 30+ mins to be helped so we left. As we were leaving there were people coming in that were not being told this important fact either. read more

So extremely disappointed. My husband and daughter get all their ski gear here. I purchased a gift card for my husband for Christmas. I misplaced the gift card. I called after Christmas and was given the run around. Took my info and then I never received a call back. I called again 30 days later and was told the owner was out of town and would call me as soon as he returned. Again, no return call. I finally called back and was told they have NO way to track a gift card. So when I purchased it there was a carbon copy with it ( that the store keeps) as well as a gift card number on the card itself. I even have the exact date, time and credit card I used to purchase the gift card. I was told they will not be able to refund me or give me a replacement card! Suffice to say my daughter is going to be getting her own skis and boots instead of rentals next season and we will NOT be purchasing them from RED DOOR. read more

My favorite place to go for all my family's outdoor needs (gloves, hats, scarfs, of course jackets) and also a huge variety for my kids to stay warm this winter!!! I love the service and kind workers that are always so helpful. I will definitely be returning to shop here again! read more

I went into Red Door to pick up a pair of gloves for my mom for Christmas. She has Raynaud's disease, and her fingertips turn white when they get cold. I figured the best place to check out gloves would be a ski shop. The store is set up in a way that makes it fairly easy to navigate. I didn't have to search hard to find what I wanted. While I was looking at the children's gloves (my mom has small hands), Kaley asked if I needed any help. I told her I was buying gloves for my elderly mother who has Raynaud's disease, and that I thought the Gortex ones I found in the children's department would be great, but that I would also like to see a balaclava for Mom. Kaley explained that the Gortex gloves I chose were a nice and warm choice, but wondered if I'd like to consider another glove that she said was popular with a lot of others with Raynaud's disease. She said the Size Small in ladies was pretty small, so maybe it would suitable for my mom. I was impressed she knew what Raynaud's disease was and could point me toward a glove others with the problem were purchasing. I took her up on her suggestion, as she explained that after Christmas, Mom could exchange it for something else if this one didn't fit the bill. She also showed me a balaclava that would be great for my mom. The store was clean, the customer service fantastic, and the exit area kept very warm thanks to a portable heater they keep there as a service to customers. I'm not someone who skis or snowboards, but when it comes to warm winter wear, I will be going back to make further purchases. read more

I miss you Red Door!!! The Ski Company just doesn't do it for me. Horribly disorganized and not customer centric. Wish you didn't go away red door!!!!! read more

Good luck trying to find someone to help you on a weekend. Watch the staff ignore a older guy trying to buy a pair of ski boots because the seemed to be more focused on selling middle aged women uggs. I walked the store trying to find wax with little luck. Finally found someone who looked like the worked there and was told it was behind the counter. read more

This place is great, I was in a pinch and needed new boots and bindings that day for a trip the following day. They didn't try to upsell as I am a 2-3 time year skier, had them installed within 20 minutes. A lifesaver! read more

I stopped in because I saw the 50% off sale, and was not quite ready to spend the money on equipment, but just get some info. I haven't skied in two years, but wanted to get back into it, and wanted to just take a look. The salesman was very nice, and he didn't make me feel like I Was wasting his time with my questions, even after I mentioned I wasn't ready to buy anything, but wanted info. I hate doing that, but I do like to look and feel and talk to the exports before buying something- but I am always conscious that I am not going to make a purchase that day, and always feel bad about wasting the person's time. This guy did not make me feel like that. He gave me a thorough explanation on the latest trends and technologies for skis, and explained things I didn't know about. He also let me know about kids skis (I want to teach my son someday) and told me how they do rentals, and boot rentals if you have skis but growing feet, etc. He was very nice. The store was large, and well organized, with a TON of merchandise besides skis and boards. I would love to see it stocked for the season at the beginning of the fall instead of now, when they are picked over. But even being picked over, they had a lot left. Sadly, they didn't have any ski boots or skis in my size- so I couldn't try anything on, but the guy did his best I Was very impressed by how I was treated, and how much information I was given. I will definitely be going back. read more

Purchased a new set of Marker Griffon bindings. Steve did a beautiful job installing them by 5 pm that day. Great service and a fair price. Highly recommend them. Love the bindings! read more

This store has an excellent selection of winter gear. The staff is knowledgeable and accommodating. I take my toddlers here, because they have the hard to find small size heavy winter gloves. The trick with Red Door is to be patient and wait until the end of ski season in Feb or March. This is a seasonal shop that shuts down for the summer. The end of season clearance sale is amazing, with even name brands, such as North Face and Solomon, getting 50-70% discounts. read more

Great store!!! Awesome selection, knowledgeable staff. I came in looking for gear for myself and my kids and the staff was super friendly and knowledgeable. I will definitely be a returning customer. read more

Awesome, awesome, awesome. Greatest store in the world, helpful , knowledgeable staff, carry all the products I was looking for, will definitely be back every year read more

Went to Red Door the other day and the staff was VERY helpful and kind! I purchased uggs and a north face fleece. I love them! They have soo many colors and styles to chose from. I will definitely be going back! read more