Kelly was amazing, she assisted me with repairing my bag. Her hospitality is amazing and made my…read morestressful day into a great day! I will definitely come back in the future.

If you come to the outlet you will find decent prices for luggage or bags or toiletry bags or day…read morebags or briefcases. The prices are not low but if you find the right bag with good quality stitching and features then coming to the outlet will be nice as you might get a good deal. The staff were diverse ethnically and very friendly and not pushy at all which we appreciated very much. They were knowledgeable and honest which was another great point. And I love this outlet mall because there's so many stores and fun food to eat that you'll enjoy the place outside of going Tumi. I got the Saddler briefcase and it's leather and really professional looking. The interior is detailed and nice and navy blue and lots of little pockets and it has padding for your laptop. And the cutest thing about it is that the zipper attachments are magnetized to the side of the bag so it doesn't make noise when you walk around.. little things mean a lot.

I attempted to return a pair of white pants for my daughter. We were aware of their store credit…read morereturn policy when we purchased them, but had no idea if it would be warm or hot for her graduation. We decided to purchase them anyways thinking we would probably be back to the store. She ended up wearing a dress to graduation and when I returned the pants they refused the return because the hem was slightly dirty. I explained she only tried them on in the store and never wore them. The sales clerk insisted they would not have sold the pants to us this way. I was stunned at the arrogance and dishonesty! When I know the facts and to be talked to as if I'm being dishonest was beyond an insult. I would never recommend this store to anyone. Great fashion ideas, but the service and quality is beyond poor.

I visited the store with a friend, and I'm not sure of names, but the very tall staff member was…read moreincredibly rude and condescending.

I want to honor Kate spade and her life and the sadness. I feel that she had to kill herself. She…read morehad so much talent and a nice minimalist and creative design. I wish she were still here. I loved all her items and the colors are so bright and fun and she also had some wallets and shoes that I thought were cute. I'm sorry that such talented people are driven to suicide and I wish she could've reached out to everybody before she did it so she could still be here making beautiful designs for our bags and everything else.

They sent me the wrong color and wont exchange it. So now I am stuck with a purse I wont use.read more

Karen is the best. She is so nice. Clem and Sue are awesome! They are informative and very…read morehelpful. They have a good selection of bags, clothes, jewelry, fragrances.

Absolute theft internally and rudeness…read more Not only did they steal my friends clothing and claimed ignorance, but they blocked me on Facebook after I called them out. Claiming "the situation has been addressed". No it hasn't!! Nothing has been resolved. If not her, then someone else is going to put you guys on the news and get authorities involved Also since she has blasted this company in many Facebook groups, there have been at least 6 other woman that said their items were stolen out of the "refused pile" when it was hanged back to them. Unacceptable.... Fire your employees that stole and give her her money back... Do what's right cowards If you'd rather just donate with free curbside pickup and skip this headache, just use wepickupclothes.com and stop wasting your time. That's what we do.

I'm a fan of the socks. I keep getting the impression that those socks are only sold there instead…read moreof the other stores that carry the same brand. The quality of the product is not bad either.

This shop is the best kept secret in the Fox River Valley. I often meet my friends for lunch…read morearound the corner from this shop at Thai Village and a MUST after we finish our savory is to make a stop at this darling boutique. Wow...the aesthetics in this shop are incredible...a stucco wall, a brick wall and a perfect complement of ambiance illumination and stunning displays coax even the most reserved shopper in for a delightful dalliance with bling and fun...for a song...seriously great pricing! The buyer for this shop knows her stuff and the display genius is equally brilliant but even with the affordable and glorious offerings, if the staff weren't great, I'd have no interest. The staff here are some kind of wonderful. They are so helpful and so down to earth. I can honestly say that I've never encountered a fashion assistant/accessory expert who was less than stellar in this shop. This is my favorite accessory boutique and NO, I have no personal or vested interest in this shop. I just love grand and this shop is grand....a wonderful small business offering wonder!

UNFORTUNATELY THIS STORE IS NOW CLOSED (Sigh)!…read more Cute little shop for accessories, especially if you like a bit of glitz. I thought the prices were very reasonable - I bought a cute purse for $27, an unusual scarf for $14, and a very unique bracelet for $11. I think my best friend will love this place - so I got her a gift certificate.

An average Lane Bryant. That's all I could think while visiting here. They have the same inventory…read moreas the regular retail stores and the same prices. Why oh why do you call yourself an outlet? Please advise. I'll stand by. Hmmm, you have no answer? Well, neither do I. You make no sense, Lane Bryant Outlet.

The ladies here are extremely helpful and knowledgeable about the items they sell. A big Shout out…read moreto my girl, Ryan for all her help and her amazing customer services skills. They have a decent collection of jeans, pants, blouses and undergarments (among other things). I went in specifically for jeans and left a happy customer with two great new pairs of jeans. While they are slightly pricey, they do offer coupons and have regular sales, so do keep an eye out for them. I usually hate shopping for clothes, however, I had a great experience here and would highly recommend it. The one thing I would like to point out is that I haven't been to a regular lane Bryant store, so I cannot comment on the prices being different and whether this truly is a outlet store or not (in terms of prices and products). If you are in the area and are looking for clothes, do give this place a try. I'm sure you will enjoy the experience, I know I did!

We stopped in the mall to hit another store and found this gem. The wife purchased a couple of…read moredresses on Michigan Ave at the main store but now I think this store has taken Michigan Ave out of the loop. The store is laid out in a reasonable way. The newer items are at the front of the store and the older items are at the back of the store. The discounts start small and become larger from new to old. Most expert shoppers know to start at the clearance section. At this store there were some items marked at 80% off. We do not care about what year of fashion something was made. We care about the discount. If things are not the right price, you can put them on a wish list, where they will contact you when and if the price drops. The staff was very nice. Ms. G took great care of us. She brought out clothes from the rear of the store as my wife tried different items. Big note, they ship also!!! This store only has bottled water unlike the main line store that has Italian coffee for the shoppers. We spent a couple of hours here and did some great damage.

A true outlet store, with last season's fashions on sale (unlike other stores that merely sell…read morecheaper versions of their regular products). A very good experience when buying a gift for my wife. Note they aren't kidding when they say All Sales Final. Make sure it fits.