I didn't have the tool to adjust the straps on a couple of watches. The staff were extremely…read morehelpful and pleasant and adjusted the straps on both of my watches there and then and without charge. I highly recommend them and I'll be back when I need my watches servicing.

Was having a problem with my old Omega where I couldn't set the minutes. Thinking it was a small…read moreproblem with the crown, I took the back off and couldn't get it back on. Saw the reviews about these guys, so went in (a bit sheepish) and explained my problem. 5 minutes later I walked out with a functioning watch, with the back reattached and me educated as to how to set my watch minutes. Total cost: £0.00! Yep, no charge. I have a few decent watches that will now be getting their servicing done here. Great customer service.

Excellent job! Liz and Zara were incredibly helpful and they had my Cartier back to me like new in…read more8 weeks (when Cartier quoted me 6 months!). The service was significantly cheaper also. couldn't be happier thank you!

I trusted this business to service two luxury timepieces: my Rolex Datejust and my wife's Cartier…read moreBallon Bleu. Unfortunately, my experience has been incredibly disappointing. The Cartier recently stopped working after condensation developed under the crystal. Upon inspecting the watch, I discovered six of the eight caseback screws were completely missing. This watch has never been handled or opened by any other third party since it was returned to us, and it is kept safely in a mechanical watch winder. In my opinion, it is highly likely that the case back was not properly secured during the service, causing the remaining screws to work loose over time, destroying the watertight seal, and allowing moisture to ruin the mechanism. I sent a formal, private email to their service team to bring this severe oversight to their attention and requested an inspection. They have completely ignored my communication. While the service took place a few years ago, I expected a specialist workshop to stand by their craftsmanship--or at the very least, respond to a loyal customer. Based on my experience, I cannot recommend their services.

Had a fantastic experience selling my watch with The Luxury Hut. They offered the best price, were…read moreprofessional throughout, and very transparent. Highly recommend!

This is a shady pawn shop to order watches from online. The Cartier I bought has corrosion on the…read moredial and hands which now needs replacing. They also sold the watch with different links then the original but failed to mention it in the ad. The store "offered" to buy back the watch at 500 pounds less than what I paid for. Typical pawn shop scam. Be careful when ordering watches online that "guarantee authenticity" or are labeled "mint condition".

I had a brilliant experience shopping for wedding rings here. The staff were friendly and…read moreknowledgeable without being pushy. The price was fair and they really took the time to answer all our (many) questions. I will be back.

AVOID. I've used this place a couple of times and I won't be again. I seems that their pricing is…read morebased on how you look: each member of my family has popped in for a new battery on the same watch and been charged differently. More recently, their customer service yesterday could be described as unsatisfactory to say the least.

I have a rare antique digital watch (which also has a personal inscription on the rear of the…read morewatch) - needless to say the watch has great sentimental value for me. After unsatisfactory service from a certain 'high street' watch repair company, I finally discovered the Antique Watch Co. at 19 Clerkenwell Road who have consistently provided a truly excellent watch repair service for me over the last few years! (eg. battery replacement, checking contacts etc) The Antique Watch Co have been highly professional in their service, which I believe is unmatched in London! If you value your watch, I highly recommend taking it to the Antique Watch Co for repairs!

When you walk into this tiny tiny watch shop you'll think you've stepped into both the most niche…read moreyet intriguing shop in London. It's brimming with old watches and clocks (thankfully not all ticking) and strangely vintage postcards - why? Well I'm not sure but they make for some entertaining reading whilst you wait. I went in simply to change the battery in my modern watch and they were very accommodating and did it right there on the spot for £10! Definitely want to go back there just to fulfil my curiosity...

Such experienced & knowledgeable guys and love the family business - felt like they adopted me!…read more Picked up a gorgeous white ceramic skeleton watch while they sized my other. Worth a stop

Took a ladies Rolex watch 2015 into them for glass repair an service, told me they would put…read moreoriginal glass in. After receiving it back watch stopped working, sent into Rolex they advised damage was done an fake glass was put in. Contacted Harry's watches asked them what they did, confirmed glass was purchased from eBay rather than a legitimate Rolex parts provider. HIGHLY AVOID! started legal proceedings for damages.

Felt reassured after just one phone chat with Natalie the receptionist. She really knew her stuff…read more My watch was acquired from abroad and in poor shape. After inspection they said it needed a full service and that the cost would be no more than other estimates I'd had. The result is superb with the watch not losing or gain even a half second on the wrist over the last three weeks. Very pleased, very impressed.

I brought my husband's Tissot watch in for repair to AMJ Watch Services and they did a fantastic…read morejob. The watch had simply stopped working, and a new battery did not do the trick. I left the watch with AMJ for them to assess the issue, and they got back to me with an estimate for a repair and refurbishment the next day. Normally the repair could take more than a week, due to ordering parts, etc, but AMJ were able to expedite the repair so I would have the watch in time for my husband's birthday, only three days later. They were very kind, responsive, and professional and I would definitely go back there in the future for any watch repairs!

DO NOT SHOP HERE IF YOU ARE A BLACK MAN... DO NOT SHOP HERE…read moreIF YOU ARE A BLACK MAN IN ORDINARY CLOTHES.... *REGENTS STREET BRANCH* On the 21st May, me and my partner drove all the way from Bishops Stortford (2 hour drive, 40 miles) to this branch so I could return my Tudor watch that I was not happy with. I was not dressed inappropriately, I had on a blue hugo boss jacket, hugo boss jeans and a pairs of white cleens trainers. When my partner parked our vehicle at 18:50, I approached the shop with the large box that contained my watch and saw a security guard (Ibrahim) standing on the opposite side of the door. When I went to open the door he looked me up and down and said "we are closed" I then politely pointed to the time to show him that it was 18:53 and it was not yet closing time. He then repeated that the "shop was closed" Feeling slightly confused by this treatment, I then looked at the security man and the time and I immediately became very insecure and questioned myself "do I not look good enough, am I not wearing the right clothes?or it is the fact that I'm a black man approaching the shop with a box in my hand and I seem suspicious? Feeling really upset and my anxiety through the roof (i suffer with mental health and high blood pressure which i take medication for *Amloydipine*).... I returned to my car explaining the whole incident to my partner who is a white man and he agreed that my treatment was unwarranted and he questioned as I did, if my encounter was to do with the colour of my skin. We then drove home and for the rest of the evening I felt really low, depressed and anxious. 22nd May 10am: I returned to the same store again with my tudor box in hand, still upset with what happened yesterday but hoping to have a different experience. Once again, I approached the door and saw the same security guard. When I approached the door, and i expected the door to be opened for me, he again looked me up and down and it was not until I signalled for him to open the door that he opened it. Rather than displaying excellent customer service skills (which you would expect from a shop that sells watches in the excess of thousands and thousands of pounds) and saying "good morning sir, how can I be of assistance" he said to me "DELIVERIES ARE AROUND THE SIDE OF THE BUILDING" This immediately got my back up, made me feel insignificant and triggered off my anxiety once again as it did the day before. I then said to the security guard "how dare you assume that I'm a delivery driver just because im black and I have a box in my hand" Please note that I never had a high vis on, a notepad, any type of machinery or any clothing that could possibly make me look like a delivery driver. This was simply a case of racial profiling. I was then approached by the manager who did her best to calm me down because I was clearly distressed. As I was describing my ordeal, I accidently used the F word and rather than focus on the disgusting customer service I received, the manager threatened to call the police making me even more anxious, because I then believed that as a black man I would be the victim of police brutality because they would assume I was the trouble maker. When I was leaving the store, I was approached by another manager who tried to passify me by offering to shake my hand and apologise on behalf of the security guard which I refused. I then suggested that they should give the security guard training on customer service and that he should not judge people based upon their appearance. I want to point out that I have NEVER EVER in all my adult life been treated like this in a shop, and as I'm writing this, I'm feeling like I'm worthless and i'm having to relive all of my encounters of racial profiling, racist encounters and mistreatment ove experienced which has already scarred me more than than coming out as a black GAY man. On top of that, W.O.S did nothing to make feel any better or offer me anything to rectify the issue. Absolutely disgusting customer service from a shop that is supposed to treat everyone the same and either respect.

Bottom line: I bought my first Rolex at this store. Laura was brilliant and made the process a…read morewonderful experience. My fiancé and I stopped in this shop on a recent trip to London. We are newly engaged and she wanted to buy me a nice watch to commemorate the occasion. While many shops are quick to dismiss customers looking for a steel Rolex, this was the the case in this store. Laura was extremely patient with us, walking us through the models and helping us select a watch that was elegant but also subdued enough for daily wear. I would recommend Watches of Switzerland to anyone looking for a new or pre owned Swiss timepiece. Also, do ask for Laura.