I tried to get my phone unlocked and he smirked. He could have…read morewritten down the place i have to pay to get it unlocked

We returned equipment after upgrading to faster Internet speed. Though 2 agent of the four agents…read morewalked away from the counter while 7 guests were waiting to be helped. Every time I come into the store it is poor customer service like this. During this time the guest count continued to grow. While another agent just sat there not calling next guest. The guest count in now 10 as agents continue to not do their job and help the guests.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Direct TV is not worth anyone's time, there is always something wrong with either the internet, TV…read morestations just going off air, or no signal.... Then when you call customer service you'll want to pull your hair out with the outsourced individuals you speak with. There is so much background noise that they cannot hear you and I've been hung up on several times. I will switch and never return to this joke of a company!

10+ years loyal customer through various cities. I was relocating and wanted to cancel my service…read moreuntil I relocated to a new place, but the rep I spoke with talked me into some seasonal pause option instead to keep my account open, but paused at just $5/mo. I took it, but had difficulty in finding a new place to live. It expired, and they resumed charging. I called to ask to resume the pause since I hadn't found a place to live yet. They said no that I owe the full amount despite the service not being used since last October. Nothing was plugged in. Had they just let me cancel like I wanted, I would've resumed service with them wherever I moved to. But instead, they gave me the finger with their scammy pause option and FORVER lost my trust, loyalty, and business.

Spectrum is HORRIBLE. Absolutely horrible. Have internet issues at leat 3 times a month. The…read morepeople that work there are really nice and helpful but this is not reliable for home or business.

Sky View Satellite gave us the best service when we moved to Las Cruces. Dan and Will are very…read moreknowledgeable and personal. We are grateful that we found this company when looking for internet and cable!

Rarely do you find a business that deals with internet and tech stuff that is so personable and…read morecompetent. We walked in when we first moved to Las Cruces expecting to be "sold" some internet service. Instead we met someone who took the time to listen to what WE needed , what WE wanted (and didn't want) and hook us up with reliable internet. I have called a couple times over the last year to ask questions and never been disappointed in the customer service. A year or so into our service with them they called to tell me our special rates had expired and they wanted to make sure we were still getting the best offer possible for the money and our needs. they set up a conference call with Xfinity, made sure we were happy with the deal during that call and followed up with a separate phone call to see if we had any questions or concerns. Sure you can set up your own internet without a company like this. Or you can make sure you have a competent middleman to get you the best deals and stay on top of your service. Highly recommend.

I am absolutely disgusted with this service. I disconnected my internet because I was MOVING. When…read moreI go to drop off the modem and other materials, the gentleman told me I could not pay my outstanding balance because XFINITY would change my overall amount due. When I went to check the Xfinity app, my account was unrecoverable--no access granted to me on my end. A few months pass by, and all of sudden a collection agency is calling my nonstop. Xfinity failed to contact me via email, text, or phone. Now, I have collections calling me for a bill I can easily afford. This is likely going to affect my credit score now, all because Xfinity has a broken app and inept employees.

Avoid this company. If you are unfortunate enough to have Xfinity for cell service there is no…read morehuman employed here in Las Cruces that can help you. They only deal in Internet service and Streaming TV. For Cell phone problems they direct you to a single table and a computer for CHAT help which proved useless. I Rate Service as non existent, Quality very poor,Value poor.

100% dissatisfied. They will say anything to make a sale. Customer service, technical assistance,…read moresales rep and the guy who installed all lied about several different things. It hasn't even been a month and I am completely frustrated with this company. Save yourself a headache and go to Starbucks, that's where I'll be doing homework.

We initiated service with a somewhat bad experience from worker Pablo…read more The following day Omar, Jenny & Gabriel Vargas all went above and beyond to help make the transition from T-Mobile to Verizon better. Process was bumpy but their customer service made it all better. And were able to transfer 7 lines. Would definitely recommend this location. They were quick to help fix and make experience great.

My wife went in to buy screen protectors and cases and I still haven't received receipt. I'm…read moreanxious to see the discount the lady did I would get with multiple items purchased. 308 isn't a discount