I've been here many times over the years and while I understand that things are different…read morepost-Covid, but I was surprised at how far this place has fallen. It was hard to find prices on many things and the price scanners that I thought they once had I didn't see. Prices are still decent but the experience has changed.

Wow!! 1 word "CLEARANCE"!! Incredible selection of everything at Bed Bath & Beyond…read more The clearance section of this store is a MUST!! Great deals on almost everything. Right now 70% off of Christmas items. I love that this store has all or most of the cool stuff you see on TV or "Shark Tank", makes you say... " why didn't I think of that!!" I hate that, but I just love love these stores, can't leave without spending $100+ at least my hubby and I can't. Everything you could possibly need for storage, organizing and cooking, drinking and then some aromatherapy and then yes....finally sleep!! They have it ALL!! The staff is always available at this location and very helpful. I love the ladies at check out, we always have a few chuckles about the latest crazy selling "inventions" in the store. Yes, when you get that coupon for 20% off 1 item, you always find a reason to go to the fabulous Bed Bath and Beyond store. Hail to the 20% off coupon, you know we will spend tons more than the 20% off that 1 single item. See you soon, I'm checking my mail for that coupon. Yes, of course I highly highly recommended this fab store!! See you next weekend I'm sure!!

Went there to purchase a FitBit. The customer service team was super helpful and matched a price…read morethat I had paid the week before. I then had to return it and that was no hassle as well. BB&B is always great, but the team at this location is fantastic.

Staff is knowledgeable and approachable to ask questions. Store is big so sometimes hard to find…read moresomeone as they all work very hard. Coupons are still go and never leave home without.

Several years ago, we shopped at several places before coming here. They had a wide selection of…read morechoices, competitive prices, and were knowledgable, helpful and patient. The owners are a local couple, and Matt was very nice and not pushy or phony. We bought a Simmons pillow top mattress, which we have been very happy with. We did end up with a waterproof mattress cover that was too hot and therefore a waste of about $100, but other than that it was an excellent experience. We recommended this store to a family member, and she has been just as pleased with her purchase. We just bought a second mattress set, and the experience was just as nice. No phony "floor model sale, today only" high pressure tactics. Delivery and removal of old mattress set are complimentary.

Great customer service from Ken Simons, sales manager…read more Competitive prices with wiggle room and quick delivery. Ken is very knowledgeable and professional and took good care of my elderly mom in picking out an adjustable bed. It's her first one and she loves it. I highly recommend this store and Ken. He'll take good care of you, with no pressure.

I came to the Wake Forest location which has great customer service. The selection of beds was…read morereally nice. I've had my bed for about 8 months now and I sleep so good! Highly recommend this store to everyone.

Wow!! This is not your common bed purchasing experience, John is an active owner and operator that…read moreknows his product and commoditie. My wife and I set up an appointment to purchase some beds for our residents, but walked out purchasing beds for our home and bed and breakfast, business. He gave us the pros and cons of the different products, and the price range and warranty options. So I ended up purchasing 17 beds for both personal and business use, from a well seasoned sells person, that believed in his products quality, warranty, and longevity, instead of a box store that sells everything. You want a bed, don't waste your time, make an appointment and sleep with comfort.

i initially decided to ask Lisa for help selecting a railing design but it turned into so much…read moremore. I am updating my 34 year old home and needed a professional eye. Lisa came highly recommended as you can see from the reviews and at an affordable rate. She gave me the direction i needed and many other suggestions. This helped me move forward and get closer to finishing what i started. Grateful for all your help, Lisa.

Lisa is thoughtful, knowledgeable, and highly professional. Importantly, she is a careful listener…read morewith a warm and engaging personality. We met with Lisa to discuss ideas on remodeling our 1990s-era bathrooms because we were unsure of how to proceed. Lisa was able to present us a new vision, rescaling our plans and saving us a significant amount of money while still achieving our goal of creating an elegant, updated look and enhancing the function of the spaces. The savings on our bathroom remodels will allow us to embark on other redecorating projects that we thought were beyond our reach. We are thrilled! Lisa has amazing insights into melding function with beauty, and she has an appreciation of and respect for collectibles and antiques, and how best to display them to tell our family story. She has extensive resources to help us realize our vision. We are looking forward to continuing to work with Lisa to enhance our entire home, thereby enriching our family life. We are so pleased to have her as our guide in this journey! Kristine W.

BE FOREWARNED!!!!! We bought a bed from this company about…read morea month ago. The salesperson was very friendly and told us if anything was wrong we could exchange the bed and they would even pick it up for us. Sounds great, right? What he didn't say was that if we wanted to RETURN the bed we would be hit with a 20% restocking fee. Oh yeah, and for them to pick it up, there would be a $100 charge. On top of that, we cannot take it to the store ourselves, we MUST have them pick it up. So for our $220 bed that our son didn't like we're only going to get $80 back when we return it. Gee thanks guys. (Needless to say, if we had known their return policy we would have waited to buy the bed.) So, BEFORE you buy from them make sure you know not only their exchange policy, but make sure you also know their RETURN policy for your particular bed!!

The worst retail experience I've had this century. I ordered…read morea mattress and frame. The frame was going to take 7-10 days to deliver so I cancelled that part of the order. So the frame arrives the next day. I spend half a day with automated customer service because you cannot talk to a person on the phone when dealing with this company. I finally got credit for the frame. Now, 3 weeks later, I receive an email saying that the frame will be delivered in 6 days. I'M GOING TO SCREAM NOW.

Scott did an amazing job providing customer service and valuable information to help us find the…read moremattress that we needed! I would definitely recommend coming here for your sleep needs!

The return policy is deceptive. You can return the mattress but not the $3,000 base. They won't…read moretell you that upfront. They'll say you can return the "bed". So be forewarned. The salespeople are super nice, but you will not feel happy if you are stuck like we were with a $3,000 base that we could not use when we tried to return the bed.

We had a sales representative come over and tried extremely hard to sell us and get us to sign…read moreright away. Unfortunately it was for the shower and bath alone , nothing else to be redone in the bathroom. Very pushy and overpriced. We never received a quote after he left. Just be cautious if you have them come out and be prepared for a hard sell.

The representative was very informative about the products and made us feel very comfortable about…read morethe process. Love that it is locally owned and operated!

The time,cost and workmanship. They made it better than before and was able to use same materials.read more

Another satisfied customer experience! Chuck and team brought my window seat to life with their…read morewide selection of fabric, firm seat cushions and expert craftsmanship.

They did a great job educating us on the various types of mattresses! We ended go with a much more…read moreexpensive frame but to be able to adjust makes all the difference in the world.

Had a great experience with Mike at the Falls of Neuse location. He was personable, genuine and…read moreable to answer all of our questions with confidence. A+ for customer service. I would definitely recommend him to anyone looking for a new mattress.