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    Timoth Ehlen, MD - Northwest Eye

    1.0 (1 review)

    Services - Timoth Ehlen, MD - Northwest Eye

    Eye surgery

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    2 years ago

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    Northwest Eye - Same size? Being told I'm holding them to make them look different. ‍

    Northwest Eye

    2.4(17 reviews)
    0.0 mi

    Had my yearly eye check yesterday. My experience was God…read more Had a great tech gal that did all the rest work up for the Dr. She was very accommodating to me with my air Portable and walker... My wait for the Dr. Was not long at all. Nice surprise... See them in a year..

    I ordered glasses from a frame I tried on in store. Unfortunately the frame I received, which was…read moreordered in another color, did not fit the same. I did not have a chance to try on the ordered frame prior to receiving the finished product. The one I received was slightly bigger which meant it was resting on my cheeks and loose. I went to return the glasses after a half day of wear and was told about their no return policy which I was not made aware of prior to purchase - and was essentially told I was imagining the difference in frame size (at Wayzata location) even when holding them side by side (I was told I was holding them to make them look that way). After the Wayzata location called the manager at Golden Valley I was told I could return them with a 30% restocking fee. These glasses were over $900. So I was to pay $300 for glasses that did not fit the same as the frame I tried on and believed I was ordering. After I made a call to the manager, who was at the Golden Valley location, they did agree to take them back. I also shared that they gaslit my (elderly) mother on how her glasses were fitting a few years ago at the Maple Grove location. I had defended them to my mother as a patient of 20(ish) years but after today they lost a customer. Millimeters matter in eye care/eyewear. The Golden Valley location that I returned them to agreed that even the "same" frames can absolutely have size differences and that can alter fit. Please do better for your patients.

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    Northwest Eye - Booking your next eye appointment just got even simpler with Northwest Eye's online scheduler!

    Booking your next eye appointment just got even simpler with Northwest Eye's online scheduler!

    Northwest Eye - I had an amazing time at Northwest Eye today! The optical folks took great care of me.

    I had an amazing time at Northwest Eye today! The optical folks took great care of me.

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    Timoth Ehlen, MD - Northwest Eye - opthamalogists - Updated June 2026

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