Lovely shop full of sweet unnecessary necessities... The lady (maybe the owner)? She greeted me…read morewith Hello as I walked around . She was also was able to tell me about some sweet places to get a sweet treat. Stop in and check them out.

Enjoyed my visit to the charming Pear Tree Cottage. The owner is such an enthusiastic and engaging…read morewoman. I've driven past the store for many years and finally made the time to visit after seeing such a delightful holiday decorated storefront. Highly recommend this store.

I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

Disappointed. Was happy to hear that IKEA was here. It's a miniature version of a real one. I…read moreordered a table, which was a nightmare to put together. Guess what was missing parts? What an ordeal a small item has become. Generally I like IKEA. This one won't be going to again. It's better to go to the big and regular version. Am underwhelmed by the experience here. It's missing the usual charm, and so many products. That alone means I'll drive further to Woodbridge.

Good luck receiving the orders that are supposed to be delivered here. We've ordered in stock…read moremerchandise 3 times and are told it will arrive to this pick up location within three days. Twice it never shipped from the Woodbridge VA store and the other time it shipped 3 weeks after the expected delivery date and we no longer needed the products. IKEA also has horrendous customer service through the website chat. You'll wait 45 minutes for someone to respond to your chat questions. Never again.

Manse has curated a beautiful store. I found some instant treasures like a handmade in England…read moreporcelain creamer and decadent Sabre pie server. Gorgeous handmade wooden bowls, luxurious and unique serving utensils and vessels, cookbooks, stunning glassware and gifts for the chef, pets, artist and gardener in your life. There's something for everyone here - it felt like a shop I'd find in Middleburg or London. So many fun and inspired items-whether you're looking for the perfect gift or finishing touch for a room, Manse has it! Check out their Georgetown location too, near Compass Coffee on Wisconsin Ave.

Great great store! I wish they had not moved out of Old Town. Best French items and beautiful home…read moredecor plus excellent service!

I went in the other day to request assistance and tips on how to clean a custom-made chair from…read moreWest Elm. The associate was nice and helpful. Parking is easy if you park in the underground parking. I enjoy Mosaic district with all the stores that I usually shop!!

Our custom-made bed ($2,732 USD) was delivered without legs. From day one, this delivery was…read moreincomplete and unacceptable. For context, the bed was ordered on August 27, 2025 and delivered on October 3, 2025 -- missing a critical component, the bed legs. We immediately reported the issue and were told replacement legs would be shipped promptly and that professional assembly would be scheduled once the legs arrived, since the mistake was entirely on West Elm's part. We also paid for White Glove service. On November 25, 2025, nearly two months later, we finally received a package -- only to discover it contained another customer's couch legs. This was not our order. After contacting customer service, I was promised that the correct bed legs would be sent via expedited shipping and that assembly would be scheduled once they arrived. We returned the incorrect legs to the West Elm store at 2921 District Ave #100, Fairfax, VA 22031 that same day. Astonishingly, two days later we were sent the exact same incorrectly packaged legs again. At that point, West Elm's failures forced us to fix the problem ourselves. We personally shipped the legs to the correct customer in Georgia, whose address was listed on the sales order. My partner included his contact information, and that customer later reached out and shipped our bed legs to us. To be absolutely clear: West Elm never delivered the correct bed legs, despite promising escalation and resolution. More than four weeks passed with no follow-up and no delivery from the company. Once the legs finally arrived through this workaround, I again contacted customer service to schedule the professional assembly we had been repeatedly promised. After an hour-long phone call, I was told the request had been submitted and that the builders would follow up. I waited four full days. No one contacted us. When I attempted to call the number I was given, it was disconnected and no longer in service. With no support, no follow-through, and no accountability, my partner and I were forced to assemble the bed ourselves, despite paying for White Glove service and being assured multiple times that professional assembly would be provided. This experience has been unprofessional, infuriating, and completely unacceptable. West Elm made repeated promises and failed at every single stage -- fulfillment, communication, escalation, and customer service. For a company charging premium prices, this level of incompetence is inexcusable. This was not a minor inconvenience -- it was months of stress, wasted time, and total disregard for the customer. Nobody should trust this company, it is not worth the stress, and if I could give no stars, I would.

Highly recommend! This place reminds me of something I used to think I would have to metro into DC…read morefor. It is organized like a neighborhood. Basically you walk in and you have immediate access to several dozen small/local businesses. They sell anything from clothes to houseware to handmade jewelry and more. The average price range of the item will depend on the boutique although I think overall the prices are very fair given what you're getting. I know I was certainly overwhelmed the first few times I stepped in here. I remember window shopping and forgetting where to return once I figured out what I wanted to buy. If there is a specific item you are shopping for, something you can do is ask the front desk if any vendors are selling it. Then they'll direct you how to get there.

As a vendor: No communication from PT Bogus invoices that…read moreremain incorrect Money owed that has not been paid in months High turnover of staff High rent for space Lack of meaningful advertisement Low volume of customers I would not recommend PT for any shop owner ever. No value to the small business/shop owner

A great place for house decors, household items like curtains and bedding. They aren't my favorite…read moreplace for clothes because they tend to be a bit expensive for my taste. Great beddings, kitchen appliances. Service was great and friendly.

This location has a good selection of all things for the home compared to their sister store Home…read moreSense. The store is also organized I might add. It makes the shopping experience enjoyable and stress free. I was able to find quite a haul of home items my last visit. Prices are reasonable and customer service was great. Will be coming back!

Super clean and organized! Amazing customer assistance and with a smile WoW! Who does that these…read moredays.

Honestly the best when it comes to prices and the variety of choices. Very big store as well so go…read morethere with time