We ordered area rugs for two large rooms. Wan worked with us to find the right style and came to our house right then to remeasure the rooms to ensure we had the proper sizes. The area rugs were ready on-time and were delivered when promised. After they arrived, Wan volunteered to come to our house again to help place the rugs and the padding professionally. She was always cheerful, professional, and very knowledgeable. Our area rugs are now in-place and look great. We are planning on ordering rugs for several more rooms of our house from Carpet Palace. I want to thank Wan for her hard work, patience, and going far beyond the normal sales effort. The entire process was smooth and professional. read more

Yes - nice workable remnants as well as area rugs and commercial tile rugs. The owner was upfront on costs and allowed me to browse.

We have been customers at Carpet palace in Fairfax, Virginia for the past decade. Today was the third time we've been in there to purchase new area rugs for a home. Paul, the owner, is very gracious and it's a pleasure to work with him. On today was the third time we've been in this store to purchase new area rugs for our home. Paul, the owner, is very gracious and it's a pleasure to work with him. Sales manager WAN is a lovely woman and is very helpful, never pushy. We will keep coming back for years to come. Thank you for the great service! We are loyal customers for life now! read more

I went there today to ask if they restore carpets ( my cats did some wholes in my room) all I wanted was yes or no. Instead he insist in giving his opinion why that wasn't a good idea, how expensive would be and bla, bla, bla. Look I know you trying to sell a carpet, but the clients it's not there to hear your concernes, it's quite the opposite. Awful customer service. read more

I recently purchased staircase runner from Carpet Palace and had it installed in my four level townhouse. After comparing a few carpet stores, I decided to try Carpet Palace. The price is competitive and the sales people are professional. They helped me to pick the color and style of the runner. Before I signed the contract, they also explained to me how the runner will be installed and things need to be aware of. On the installation date, the installers arrived on time. The main installer had 15 years of experience in this industry and is professional and friendly. The job was well done. I will recommend Carpet Palace to my all friends. read more

I have bought area rugs and remnant on three different occasions from Carpet Palace Inc. The staffs are very nice and friendly especially the owner who always helping us. He has a great eye for what will work for each rooms in our house. I enjoy talking with him and he always give us a great deal for the goods. This store always have a great section of area rugs and remnant and the price are reasonable. read more

I've been in this shop for many times , the most important thing I love in this shop is their customer service and employee's attitudes. They are so friendly and they are happy to help you. The carpets are so beautiful and they always have new styles. Good qualities with beautiful styles are the number one. You should definitely go to this shop. The owner is so friendly and outgoing , she will definitely help you out with choosing the best carpet! Give them a try , you won't regret! I'll come back and recommend my families and friends for coming here, thank you for your service! Definitely love your carpets, my house is more bright and beautiful now !!!! read more

Before I get into the review, here is my rating system: 1 star = poor, 2 = adequate, 3 = average, 4 = very good, 5 = excellent. I wouldn't consider returning to 1 or 2 star places and I would only return to a 3 star place if there wasn't a better option. Carpet Palace is in a slightly difficult to get to location but that's about the only negative. I walked in, looked around and the employees were helpful in answering my questions and concerns. I bought a carpet remnant to protect the newly installed hardwood floors from heavy furniture back in December. The staff helped me understand the quality of carpets and how they cut and bind the remnant into a rug. I bought one large remnant to make two rugs - one for the living room and the other for the bedroom. The living room rug was according to the specification I requested but the bedroom piece was a few inches short (8 sq inches). Unfortunately, I had kept this piece rolled up for a few weeks since there was no space to roll it out until recently. So close to a month had passed before I realized that it was smaller. I recently went back in with my receipt and explained the situation and my concerns, not expecting much (i.e., that they would say that I waited too long and that there would be nothing they can do since it's been cut), but they proved me wrong! They said to go ahead and bring the shorter piece back and that they will cut me a new piece according to size. They couldn't find the exact same remnant type, but allowed me to choose one that was comparable. I was perfectly fine with that. They fully acknowledged the mistake (hey, we all make mistakes right?), took responsibility, apologized, and corrected the situation, even though they could have said too bad, it's against store policy, have become really defensive (even though I approached the situation calmly), treated me rudely, or not have apologized at all. Proper customer service like Carpet Palace is what I appreciate. I don't subscribe to the notion that the customer is always right, as the customer can be wrong. I simply want people to be respectful of my concerns, acknowledge them, and work with me to address my concerns. Carpet Palace certainly did so and because of that, I will definitely be returning here the next time I need rugs/carpet. And the quality of carpet remnant rugs that I bought are very good - no problems there! So, if you're looking for rugs or carpet, I would say it might be worth your while to at least check out their store and take a look around. I will definitely be recommending this place to my family and friends. Thank you Jay and Kim! read more

Worst customer service I've ever seen. I visited the store at 10996 Lee Hywy in Fairfax yesterday morning, 2/06/16. There was no one at the store but the two owner/managers (?). The gentleman (Hamid?) tried to push one specific type of carpet and was annoyed when I inquired about other brands. When I asked for a quote for 500 Sq. Ft.,, he was extremely rude; refused and kept repeating: "500 sq. feet times $X.XX, that's your quote." When I requested to buy a small sample of the carpet I was interested in, he was even more annoyed and just said "no; we don't have samples". If that's their attitude and client service before buying, I can't fathom what it would be like when they have my money! DON'T GO THERE. read more

I picked them based on prior reviews. The price and selection was good. They sent two people to measure my rec room and seemed to spend a lot of time making notes on what I needed - maybe they had issues before. Installation was professional but what I really liked was they removed all the old wood strips and carefully swept the room before laying down the new carpet. read more

The Owner Manager a senior guy is too rude and is arrogant. He refuses business if we try to correct his calculation mistake even leave apart negotiating the price. Would never visit this store just coz of the manager though its a nice store. The staff is courteous though. read more

I bought two rug runners at this establishment. When I got them home, I found that I didn't like the binding color; and also, one of the rugs had a snag in it. I took them both back ,and Mr. Agha made it right by cutting me a whole new rug to replace the one that was snagged. He also helped me choose the right color binding. I'd go back to Carpet Palace Inc. in a heartbeat to get more rugs. Very reasonable prices too. Thanks Mr. Agha. Sincerely, J. Keiser read more

This is the ONLY place I go to get carpet and flooring. I've bought from them for 30 years and I've only once, in a moment of weakness, considered a carpet from Home Depot. Then I had to talk to the people at Home Depot and I didn't walk, but I ran, back to Carpet Palace. CP installed wall to wall carpeting in my house, and installed flooring in my kitchen and hallway. I couldn't be happier with everything. My favorite is being able to change out the carpet in my family room by selecting one of their many remnants, which is priced extremely reasonably. read more

i'm a fan for the service, but ehh!! i hated dealing with the ultra arrogant manager. so, here goes....first let me say that before i purchase something, i really shop around in person and online. after much research i entered carpet palace a few saturdays ago to shop. i never decide on the first round, but chose my top 10. the 2nd time i visited after work, the service was excellent as well, and the lady was very patient while i took about 2 hours to walk around, give measurements, and finally get ready to place my order. although i had decided, i wanted one more night to sleep on it. what's the big deal you must be thinking? well, you must not be a type a personality; ask any of us. the next day i called her from work but the zip code i gave was my old zip code before i moved. we resolved the issue prompty. however, the manager feels entitled and wanted to refuse my business even though i was depending on the order for my move as the centerpiece of my room! he said that he didn't like my attitude after he was giving me attitute (mind you i'm using my most professional voice) and i asked to speak to the manager. guess he didn't like my question of "is there someone there who speaks better english?" he rudely said, "the manager and the owner and i'm going to cancel your order." i said, "you are absolutely wrong about that!!! i will pick up my order today after all the research and time i invested in this. are you registered with the bbb?" he said no. other than the manager being an absolute jerk (!!!!!!!) i really enjoyed the sales people and the service.....plus, everyone loved my carpet today when they were helping me move in. i even gave carpet palace inc a recommendation and swallowed back the words, "avoid the manager at all cost." read more