I Contacted Steve regarding a pump motor install for my hot tub on Monday September 28. I've…read moreactually had a few conversations with him, not just for this job but another bad pump motor last year. He was always pleasant and seemed like nice person. When I spoke to him this past Monday, he asked for information regarding the type of pump so he could properly quote installation of the new motor. By 11am, I had taken screen shots of the parts I'd ordered for the job and even followed up with the company who sold me the pump to get Steve accurate information so he knew what the install would require. When I initially spoke with him on the phone, I got the impression he really didn't want the job but I thought he planned on getting back with me pretty quickly. By 2pm Tuesday, I still had not gotten a return phone call. So, I called him and the phone just rang. I sent him a text message late Tuesday afternoon that said "Thanks" thinking that I ended the previous text with the pump information and hadn't said anything else which seemed kinda rude. Wednesday I called again and nothing. Friday morning I sent him another text saying "thanks for getting back to me." Steve then responds, saying that he had every intention of getting back to me, until I sent the last text message where I said "thanks." I'm completely taken aback by this arrogance and thin skinned behavior. This company has so much business and is such high esteem that they can treat customers like they don't matter? If he didn't want to do the job all he had to do was say so. This is the typical attitude and treatment I have seen over the past several years by large companies and now its filtered down to the mom and pop businesses. Which I find absolutely fascinating since building a business takes time and word of mouth is everything. Or at least it used to be. If you are reading this review, I would strongly advise you use another repair service because the boys over at I.E Pool Masters obviously have way to much work and don't really need you as a customer. The bottom line is they, or at least Steve looks at the customer as an insignificant pain in his ass. And if he perceives something you say as a slam toward his service, he just simply won't return your calls, text and has no problem leaving you the customer, hanging! Much better spa repair services out there. I'm now glad I didn't have him do any work because I'm pretty sure it wouldn't have been done correctly and I don't trust any company who treats a customer with such disregard. If you like a company to call you back whenever the hell they feel like it, or blow you off and waste your time then I.E Pools is your company!

As first time home owners with a pool and spa, we were totally clueless about maintenance and…read moreoperating the pump and heater, until we hired Steve to educate us and show us the ropes. We accidentally drained the spa trying to figure out the pump, and Steve was here right after we called in a panic. The heater wasn't working so we had him put in a new one and we couldn't be happier with the level of friendly service and professionalism.

I had an annoying leak in my pool pump and called Zach to schedule service. He and Eric came on…read moretime and they had all the parts needed to rebuild the pump, and it was a complicated job. I would highly recommend them since they're very knowledgeable and reasonable.

H2Ops Pools is an awesome company. Zach gives personal attention to his clients & their pools. He's…read morevery professional & competent. I highly this company.

These guys have serviced my pool twice for Pentair warranty service on two failed Globrite lights,…read morePentair quality control is horrible and they definitely need to make sure they fix all these lights, they are only 2 months old, 2 out of 5 failed already.....smh Anyways, Pentair schedule Integrity Pool Service to fix my lights, Rich is usually the one who calls and he is very polite and professional. First time came the following Monday no issues after opening claim, my wife said the techs were a little little dry and serious towards her but they got the job done and quickly so no complaints. Second time, I had special plans for my daughter and the spa light gives out a few days before, Integrity said they could only get to it next Monday, which would really ruin the vibe of my daughters get together....I tried other service providers in the area, all suck at communication. Rich answers all the time and calls back quickly....truly appreciate that. He said he would try but couldn't make promises, well Rich delivered. He worked it out so someone could come onsite Friday before the party/event and I really appreciate it, Pentair is lucky to have a vendor like Integrity doing their work, wish they had MORE service providers in the area like Integrity, I guess warranty work seems to be an after thought with Pentair....I expect more from Pentair, but couldn't have asked more from Integrity, oh and Eli was the tech that came out the 2nd time, he was very polite and easy to talk to, thank you guys!

First of all, he stolen my Pool cleaner which got caught in Security Camera. '…read more He walked in straight inside of house without ring the bell, then went to pool pump area from gate to already touching pool filter . Me, my sister asked him "WHO ARE YOU?" He said he will bring Pool cleaner, but he didn't. I will pay him if he returns stolen item. Some one came into my house, lose pool filter belt belt were found lose which is very dangerous. it have never happened before in the last over 20 yrs. Sadly, Mya Lee

We have worked with Greg at Aqua Blue Pool & Spa for many years now. Greg takes pride and ownership…read moreover his work and has always helped us find the best and most affordable solutions to any of our pool/spa trouble. Our pool is serviced weekly. Our equipment is older but well cared for, thanks to Greg. He is quick to respond when we have a question or have an issue with our equipment. He also is quick to trouble shoot and fix issues due to his many years of experience and expertise in the industry. He is a no-nonsense, hardworking, businessman with integrity. Greg always has a smile and a kind word to share as well, he treats his customers like family.

Awesome pool service! My elderly parents could no longer take care of their pool..... so it turned…read moregreen. I called several local pool service companies and nobody returned my call. Greg at Aqua Blue was recommended and he responded quickly, evaluated the pool condition & had the pool looking beautiful in no time. We (my parents & I) highly recommend Greg at Aqua Blue Pool & Spa Service

They are great company! get right back at you if you have a question…read more Friendly, if there's a problem with pool before service they come an fix it. I recommend them.

My Pool And Spa Stay Beautiful Thanks To Redhawk Pool Service! They Go Above and Beyond Not only do…read morethey do a Fantastic Job on Keeping your pool clean they let you know what's going on with your pool from the inside out and also Show you how to work your pool! I Knew Nothing about pools until Bob showed me step by step how to properly use my spa! I'm beyond pleased with how my pool is being maintained and the amazing Customer service Thank You Redhawk Pool services!

Eric and his son arrived the very next day, quickly diagnosed the issue, and took care of it…read morewithout any hassle. They're the real deal, prompt, professional, and highly reliable. I truly appreciate the great service. Thank you both!

Excellent work! Eric and his assistant Simon were incredibly thorough and detail-oriented in…read morerepairing and converting my pool to a salt system. They were respectful, courteous, and completely transparent throughout the entire process. Fair pricing and great communication made the experience even better. I highly recommend Eric for any pool-related work. -- Carlos

Brent came out and did a great job answering all my questions and concerns about my pool. Even the…read morestupid questions. He took his time and explained how everything on my pool system works and informed me about making adjustments to help my system work better. Went through with me about how often filters should be cleaned and replaced. Informed me about pool vacuums. I signed up with him because he knows what he is doing and is well educated about the chemicals and how to handle situations. I would recommend East Valley Pool Service to anyone looking for pool service! Thanks Brent!!

Brent responded to my request quickly. Set up a time to come out and look at the issues I was…read morehaving with my pool and spa. He went over recommendations costs and thoroughly outlined what he does at his maintenance costs for additional work when needed. Everything is written up to review and get back to him if and when your ready to proceed. Very impressed with his work ethics. Looking forward to seeing my pool looking like it should. I will post before and after photos once it's done.

They were Knowledgeable, had a nice vehicle, responded rapidly. I recommend this service to anyone.read more

Paul has been our pool service for over a decade. He is reliable and trustworthy. Knows how to…read moretroubleshoot when you have a problem and is responsive. You need someone when things are not working right.