I think that the staff is focused on good customer service and the quality of service is great…read more They went out the way to get my brakes fixed and inspected for the road again.

Fudd central. The…read moreclueless managers could not diagnose why my car wouldn't start. They replaced parts, charged me, and gave my car back still not starting...did they even check to see if it would start after they moved it outside for pickup? I eventually found a real mechanic who does work on drag racing cars. I watched him diagnose my problem in 45 seconds by attaching a jump pack to the fuse panel. the car started and it turned out to be the wires connecting the battery to the system were bad. cannot stress enough: the grease monkeys at seasonall are useless. are they dumb or do they have no pride in their job? They are perfectly content changing out brake pads for mechanically inept customers......was it that they didn't want to waste their time solving a real mechanical problem?? no passion for cars... very sorry situation.

Just had an excellent experience!…read more I don't know anything about cars and I got a great lesson about tie-rods, bearings, and the importance of tire rotation. They took the time to explain, and didn't make me feel foolish for not knowing this stuff already. Friendly and helpful staff... and of course, most importantly, my vehicle is fixed and drives great now!

My husband has been going here for years without issue. On his last visit, he set an appointment…read moretime, showed up at said time, then was told his appointment was an hour ago. The daughter is always rude on the phone and in person. We were going in to have a tires changed, she made it as difficult as possible. She rescheduled us for 2 weeks later.

We're new to Grace Auto Repair, and followed our old mechanic, Steve, here. We've had them handle a…read morecouple service issues on our 185K mile Jeep, and have been very happy with the experiences. They are thorough and professional, but don't look for expensive add-ons to drive up your service bill. They will spend time chasing down after market parts to save you some money. We were always happy with Steve's work, and are very happy he's found someplace that has his same work ethic and honesty. This is our new go-to repair shop.

My husband and I were new to Webster and found the prices to be pretty high. Customer service was…read morevery friendly, but the servicing took hours for an oil change and to replace the tires with some new tires I brought in. I was told I need to purchase a brand new car battery because it would die soon. I decided the new car battery could wait because we pay for AAA. It's been over a year, and my car battery is still working just fine. In fact, over the winter I accidentally left the interior light on in my car, so I called AAA to jump it. Well, AAA confirmed my car battery should be good for at least another year! Hopefully this was just a misjudgment, but it's hard to not feel like they were trying to rip us off.

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

It was inspection time for the wife's car and the good old check engine light was on. Of course…read moreit was. Took it to a garage near by and they quoted two new converters. $2500-$3000 repair. Made a few other calls and everyone said the same thing. We were gearing up to toss out $3000 at the car or even trade it in. One day I decided to call Tony. He was so helpful on the phone. Told us to try "cataclean". An exhaust and fuel line cleaner. It was only $30 for two bottle (only needed one) so we decided it was worth a try. Poured it in reset the light and it was good to go! Very honest guy! Could have easily not told us about that product and roped us in for $3k. Clean shop in a decent neighborhood. Very happy and will be back eventually.

Tony's was able to fix our noisy muffler and save the cost of a replacement. Whew! We didn't need a…read morebig bill right now.

This place was great!!! Had an appointment at 10:30…read moreWalked out of there at 10:40! My window wasn't working they fixed it and didn't even charge me. Great service!! 100% recommend!!! Thanks again!

I don't usually give a one star review unless my experience was really bad. So, I walk-in to test…read moredrive and BUY a particular car that was listed online for $22,253. After test driving the car, I was ready to hand a check and pay for the car IN FULL/IN CASH just one payment of the listed price. Jeff, the "salesman" told me and I quote "Well, if you're going to finance the payment then we'll take $500 off but if you're going to pay in cash then the car will be sold to you for $23,500". I said ok, I'll think about it, then I left the dealer. After I got home, I went to the website to double check on the price of the car to see if it was different in case the car was sold for cash (in full), I found out that the price was the same ($22,253). Now, where on earth did Jeff bring that extra $1247 from? Usually, costumers get a little discount when they pay the full price in cash but Jeff wanted an overpay for obvious reasons. I attached photos of the online price of the car. It was my first and last time at this "car dealership". SMH...

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I've been going to them for years and had 3 cars worked on by them. They always do an amazing job…read moreand they only complete the work that you need. They have a nice comfortable waiting room and everyone is very nice. Sometimes it takes a little long to get in for an appointment , but I would rather wait to have someone I trust work on my car!

I have been coming here for several years now, and these guys are always so great. They do great…read morework for a fair price and never try to upsell you on things that you don't need. They also try very hard to accommodate whenever possible. Thanks for being awesome!!

First time going there in 25 years. Had a flat tire and other small issues. They didn't fix the…read moreflat the first time. Went flat the next day. Didn't fix it again, second day, telling me that they just use an emergency patch, the one anybody can!!! They never took the tire off the wheel. Just a quick patch. Third day.. flat again and although close to closing did nothing. Told me to bring it back on the forth day. Pathetic Never go there. They do the cheapest thing to " fix" your vehicle. And I guess hope for the best. STAY AWAY. GO ANYWHERE ELSE!!!