The BEST place to get your vehicle taken care of O'Conner Automotive Palmyra, New York Honest and…read moreReliable Car Service value quality are above and beyond

4 new tires and an oil change. Quality work for an affordable price. Great small business that I…read morewill continue to support and recommend.

If I could give zero stars I would...listen to this experience...truly unbelievable...but 100%…read moretrue. I want to share our experience at Mavis Discount Tire so others are aware. My husband brought our car in for two front tires. We paid $330 and received a receipt claiming the tires had been replaced. This is what took place:: * Employee took our car for over an hour without permission. The manager at the shop had no idea where our vehicle was and he called the police assuming it had been stolen. This is after he said our car was "all set" and my husband paid for the work. * the employee returned to the shop with our car (about the same time the police arrived), saying he had taken it for a test drive. This is completely BS because he was gone for more than an hour and racked up ~30 miles on the odometer. - the employee also smoked in the vehicle which left an odor of smoke and ashes on the dashboard. (We are not smokers and our vehicle has never been smoked in). - when my husband got home with our vehicle and parked it, he realized that the tires on the car were still our old tires. They never even c did the work we paid for!! * And...the icing on the cake...the Receipt my husband got after paying for the work that was never done, listed our odometer reading as 28,000 miles, while the car actually has 57,000+ miles! So...if we had actually gotten the new tires, the tire warranty of 65,000 miles would look to have 30,000 miles already on it when we left the parking lot! We seriously could not have made up an experience as bad as this! We ultimately received a full refund for what we paid but we highly advise against going to this establishment or any Mavis in the area as the REGIONAL manager did not seem to take this matter seriously. In fact, he told us the employee that took our vehicle for a 30 mile joyride was "reprimanded " but not fired.

I brought my car in a month ago to have my winter tires swapped with my summer tires. I noted this…read morein the online appointment and when one of the staff called to confirm. They rotated my winter tires instead. People make mistakes, so when I finally had some time, I brought the car back. I agreed to come back and get the car when they called. The guy who waited on me said they were busy, even though there was only one car in the garage. I assumed it would be a few hours, so I took a walk and went grocery shopping. Two hours later my car was still sitting untouched in the parking lot. The garage was empty. Two staff members were out back admiring someone's sports car, and the third was sitting on his phone inside. I asked for my fob, and they initially couldn't find it. The woman on shift got a little snarky, and insisted I didn't give it to them. A few minutes later they found it and I left. It appears that they forgot about me this time. That was my last time at Mavis. My experience has been nothing but a frustrating waste of time. I expect I'll get the same copy/paste response everyone below has gotten asking me to call. No thank you.

Extremely disappointing and insulting experience. I contacted Fox Tire in advance and gave them…read morefull details about my set of four Hankook iON EV winter tires, including the size, mileage, tread depth, condition, and no repairs. They told me they purchase used tires and that the range is typically $10-$80 per tire depending on condition and demand. After I brought the tires in, they offered only $10 per tire, then raised it to just $12.50 per tire. That is $50 total for four good-condition EV winter tires that originally cost around $1,000. The offer was ridiculously low and felt like a complete waste of my time. I would not recommend bringing used tires here unless you are ready to be lowballed.

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

Honest, high quality auto care. Conservative in their recommendations. Been a customer for over 35…read moreyears. Three family cars maintained beyond expectations. Very fair pricing. Bob K

Dont ever go here for a engine light on....went this pass monday to have them check it out...He…read morecalls later that afternoon ''DONE'' he says. and a Bill of $600.00.... r u f...kin kidding me. He says his mechanic said it was the purge adaptor-they replaced it. Took the car home. That next day Tuesday less than 24 hours the f...in light comes on again!!!...Are u kidding me!!!!...I called him pissed off and he says bring it in fri. ...there at 8 in the morning.. Car there for 5-6 hours -- picked it up and this Baris Garage had the balls to charge me another 200 bucks...and iam have my fingers crossed its fixed right from this Crooked Business ......Stay Away All!!! ....BBB is next!!!

Kevin was exactly the person needed for the service today. My car's check engine light suddenly…read morecame on and I need to drive five hours tomorrow. He got me in quickly and assured me everything would be okay. Highly recommend!

DANGEROUS AND NEGLIGENT WORK - DO NOT BRING YOUR FAMILY'S CAR HERE…read more I had brake replacement, tire service, and wheel alignment performed at this Monro location in December 2025. Shortly after, my wife and young child were driving to Albany in a winter storm when the brakes started making a loud banging noise. She was forced to drive in fear for an extended period before finding another Monro location, where a technician discovered one brake caliper bolt was MISSING ENTIRELY and a second was dangerously loose. My wife and child could have been killed. I contacted Fairport manager Kevin, who was completely nonchalant and actually said "the advantage of Monro is you can stop at their other locations." He eventually offered a partial refund -- which was never paid -- then became completely unreachable. I filed a BBB complaint (Case #24733045). In their formal response, Monro corporate ADMITTED the caliper bolt was not properly secured and acknowledged filing an insurance claim for rim damage caused by their negligence. Despite this admission, they are refusing a full refund. The tire pressure light is also still on after their tire service, and the rim was scratched. This is a documented safety failure that endangered my family. Full complaint on file at: https://www.bbb.org/us/ny/fairport/profile/auto-repair/monro-inc-0041-6000929/complaints?sort=recent&status=answered&type=serviceorrepair Avoid this location. @MonroAutoTire @monroauto

I am surprised by all the negative reviews. I had a leaking tire last weekend and this Firestone…read morewas the closest tire store around me. They are open on Sundays and fit me in the next day. I have an all wheel drive car and they didn't try to oversell me multiple tires (although it's probably recommended to change tires in pairs). But I told them I was planning to sell the car soon and they said it was reasonable to just change only one tire. Employees were friendly and cost was reasonable (-under $200) for a single tire. I have nothing bad to say about this place.

Even after seeing the negative review, I made an online appt to get my AC checked out. They asked…read moreme the make and model of my car and told them what the issues was. I was given an appt. I took time off of work to make this appt just to find out that they don't have the equipment to service my 2019 Equinox because it's too new! Why was I even able to make an appt online if that is the case??? The manager at the store said the call center doesn't know anything about cars so they wouldn't know to ask. I voiced my frustration to her about taking time off to have this appt and not being asked upfront what the refrigerant code for my car was ridiculous! She said, "well I am telling you now! When I called another garage in Fairport, the first thing they asked me was to check the number tag under the hood to make sure they could service my car! I will never use Firestone for anything and also tell my friends and family about my experience!