Today, I went to use HiBid to bid on some artwork, only to discover that Tom Hall Auctions…read moremaliciously flagged my account on the platform as "doesn't pay shipping." This is a completely false mark designed to damage my reputation as a buyer, despite them acknowledging their original failure to ship my items over a year ago. When I called to address this, "Catherine" was extremely unprofessional. She claimed she reported my review to Google to have it removed because my experience "wasn't valid," and openly admitted that my account was flagged on HiBid in retaliation for my feedback. She also falsely claimed it is illegal to name individuals in reviews. For the record, under the federal Consumer Review Fairness Act, consumers have the legal right to share truthful experiences without business retaliation or threats. I have formally reported this weaponization of buyer feedback to HiBid support, am submitting a complaint to the Better Business Bureau, and will be cross-posting my 1-star review to their Facebook page so other buyers are aware of these business practices. Here is my initial review: I had an incredibly disappointing experience with Tom Hall Auctions through the HiBid platform. I placed an order on October 28, and as of November 13, I have yet to receive any follow-up on the shipment of my items, despite numerous emails and voicemails. I do want to stress that the amount we spent was of higher $$$. So, you can understand our deep concern when we were not receiving ANY follow up to our questions on when items would be shipped... When I finally received a call from Paul at Tom Hall Auctions, he admitted they had not returned my messages and still had not shipped the items. He informed me that the shipping costs could be up to $1000 to $2000, which is outrageous. Due to the lack of communication and significant delays, I marked the transaction as fraud and reported my concerns to HiBid. Paul then got rather rude, stating he would report me to HiBid, which could prevent me from participating in future auctions, all without ever apologizing or attempting to make it right. He immediately went to "I'm going to report you" after acknowledging they made a mistake. I want to save people the headache of the unprofessionalism and wasting their money. This experience has been extremely frustrating, and the customer service from Tom Hall Auctions was unacceptable. HiBid has confirmed that they cannot block or delete my account and acknowledged that what Paul stated was very unprofessional. They have noted this incident for future reference and reached out to Tom Hall Auctions to emphasize that not returning phone calls and emails to customers is not appropriate. If you look at other reviews, the shipping charges and timely shipping is also noted to be horrible. I felt it important to let others know. Their excuses in prior responses stating that they list their auctions on multiple sites and get multiple views still do not give them the right to be unprofessional and not respond in a timely manner to people who purchased through their company. I would not recommend this auction company to anyone, especially if you value timely communication and professional service.

Tom Hall Auctions is one of only a few auction houses we do business with in the Lehigh Valley…read more They always have interesting auctions with a wide variety of collectible and antiques. Each online auction lot is well photographed and described, including pointing out any damage or other defect. Their buyer premium is reasonably priced. Pickup of items won is very easy since they have lots of open hours and don't require pickup appointments. All the staff I have met at Tom Hall are friendly and professional. Their warehouse is organized, clean and well-lit. They always say thank you and give the impression that they really do appreciate my business. I have recommended Tom Hall to other people and check their auction listings often.

I dropped off my chandelier for repair March 2022. After that it was empty promise after empty…read morepromise for completion of the repair. By December 2022, I decided I'd had enough empty promises, so I picked up my untouched chandelier only to be met by Jim in the parking lot. I explained to Jim that after 9 months I would take my repair elsewhere. Jim then inferred that 9 months was not long at all... his actions after that would best be described as immature and highly unprofessional.

The name of the business says it all, James is a true master not to mention extremely friendly and…read moreincredibly knowledgeable in his field of work. It's always a pleasure to pay them a visit!

I would highly recommend this family owned furniture store. They have a terrific selection and…read moretheir showrooms are beautiful. Everyone I encountered was friendly and knowledgeable. The delivery teams that have come to my home were always prompt, friendly and professional when setting up your purchases. I'm so pleased every time I shop here. Will continue to come here and recommend them to anyone looking for quality furniture and wonderful service.

we purchased 2 beds frames and mattresses from Lauter's Fine Furniture. they were professional…read more Their prices were competive or lower than other furniture stores in the area. Plus, we were supporting a locally-owned business. We can totally recommend Lauter Fine Furniture!

Cute antique shop in the middle of town. A lot of home goods, costume jewelry and ladies hats too…read more Oodles of buttons. That was cute to look through. Not insanely priced which was nice! The political buttons were fun to look through. Friendly staff!!

Loved this store! Hope to go back if in the area again. We enjoyed chatting with the owners and…read morelooking through their treasures, took some goodies home.

Always a great selection and pleasant owners to converse with. Very helpful and friendly.read more

Errant Artifacts is a great local shop for coins and currency collecting, silver stacking, antiques…read moreand other collectibles. The owner, Chris is knowledgeable, friendly, fair and most importantly...honest. The owner's depth of knowledge and experience in coins and currency is incredible. He personally procured an item for me that everyone else was out of stock in and if they were in stock, were charging outrageous premiums for. I will definitely be going back to Errant Artifacts.

My girlfriend and I were going around to various antique stores in the area today and came across…read morethis store. While the main focus of the store is on coins, there were several other interesting items from medieval rings to signed paintings. While we more or less spent the day silently perusing other stores, we had a great time talking with Chris who was very accommodating. While the store is cash only, I highly recommend this store.

Looks good and a lot of effort into building it but lacks beer selection , comfortable seating…read more(shaded) - overall "yeah, no"

Nice clean store. A lot of nice pieces to choose from. People working the day of our visit were…read morevery helpful and friendly

Great clean and reasonable place to shop. The new owner Phil is a stand up guy! He totaly turned…read morethe place around. You can actually walk through now. The items they have will blow your mind. If your looking something old and rare definitely check them out. Oh and they have one of the best store fronts in town.