We booked a trip for six to Maui and when it came time to the trip try to check in we were told by…read moreHawaiian Airlines it wasn't a regular trip and we couldn't check in and we had to go to the airport several hours early to check in.. TA advised arrive at the airport two hours in advance even though security only required one hour just so we could check in- no help!! Also we were charged $800 for Insurance that I never had requested didn't see and would never have ever paid for- Of course my fault for not looking in the details because I was super busy working Went there four times to pick up our tickets and they were closed Guess the time of the travel agent is no longer meaningful/ worth it?

i have used EDH Travel to book a cruise, a trip to Disney and a trip to Hawaii. The prices i've…read morepaid are no more than what i would pay on the internet and their advice has been so spot-on it has saved me hours of research if i tried to book these on my own. The staff are helpful and wonderful and i plan to continue to use them in the future.

My son and I traveled to Scotland, England and France. Linda set up everything and the trip was…read morefabulous and beyond our expectations. Everything was taken care of, we had vouchers and itineraries, the flights were great, the rental car perfect and the hotels comfortable and conveniently located. I highly recommend Bon Voyage Travel in Folsom. Linda will do a great job for you!

I made the mistake of using this agent to book a transatlantic cruise that was to be the first leg…read morein a six week trip to the UK. She booked me for the cheapest accommodation on Norwegian and did not explain any options for upgrading my cruise. When I saw options on the cruise website afterwards, I tried to call and email the agent, but she was unresponsive. That's when I learned, the hard way, that once you book a cruise through an agent, it becomes a contract, and the cruise company will no longer work with you directly. Reluctantly, I made a second appointment to see the agent, because I wanted to upgrade my booking. She was not in the office when I arrived, and I was told she had just stepped out and would be back shortly. I waited 20 minutes. When she finally did return, she was carrying take-out lunch for her and her husband, and kept me waiting another 15 minutes while they ate in his office. She denied this, but I could clearly see them in the reflection of a glass window/door. I told her I didn't feel we were a good match and asked her if she would voluntarily release my booking with Norwegian, but she refused. Highly unprofessional. I have myself to blame for not doing my research ahead of time. Next time I will seek reviews or asked friends for recommendations.

I've used Nick's services multiple times and will continue to book all my travel needs through him…read more I was skeptical like most people are, why did I need a travel agent with all the travel sites I could browse on my own, but I've compared pricing and he always finds better. If you could get the same or better pricing from Nick than from the big websites, and with amazing personal service and attention to detail, why not tell him what you need and let him handle your arrangements for you? Save yourself time and money and help a small business owner and his family rather than giving your business to a large faceless corporation. Give Nick a call, you'll be happy you did!

We used Nick 3 times (Costa Rica, Peru, and the Bahamas) during the last 2 years and we highly…read morerecommend him! We are a family of 5 with 2 working parents, so finding time to plan is difficult. Nick takes the work out of researching and presented us with the best deals. There were some hiccups during our Peru trip (not his fault at all) but Nick was able talk to the vendors in Peru and resolved it from the States. We wouldn't even know who to call if Nick didn't come to the rescue. He's very professional and returns phone calls/messages promptly.

We booked our trip to Peru with Sandy. She was amazing. Very professional and what a trip. Once in…read morea lifetime experience! Everything went very smoothly and she booked for us: private top notch tours, fabulous 5 star hotels, representatives that met us at the airport, etc. We rec'd packing suggestions, info re: Peru, recommendations of restaurants, and lots of information to prepare for our trip. We had our 2 kids with us (ages 8 and 14) and everything arranged was just perfect for our family. HIGHLY recommend!

Sandy is a sleazy B-level travel agent with absolutely zero professional ethics and utter disregard…read morefor keeping to her own words. Do you agree ethics matter in business? If you do, then you will stay away from dealing with her. Here is what happened: We made connection with Sandy for one of our clients (Mr.D) during December 2015 for his trip to US. We found Sandy on her Virtuoso website, and worked with her to design Mr.D's travel plans. She did take care of our client, and she made a profit of close to $1000. At the time of closing the sale, early December, she agreed and she gave in writing that she would part with our 10% commission as a finder's fee. I kept in regular touch with her, and during mid-May, I confronted her as to why it's taking so long. And, then she exploded. She went into a crazy email rant about her business ethics and how the measly 10% commission doesn't matter to her because she is doing a great volume of business. Well, I thought, may be, there is a method behind the 'Sandy craziness', and she would keep her word. But, no, not in Sandy's case, because Sandy is all about skirting, and avoiding the issue as best as she can. Till date, we have reminded her multiple times, invoiced her, and even given our legal counsel address for mailing the check. A 10% commission on her profits equals $100 - is not a huge difference in the grand scheme of things. What matters is how Sandy treats her business clients/partners. As I stated earlier, princess Sandy feels written words don't make a difference as long as she has her way. I know Virtuoso agents are top notch, because we do work with a few of them. Having worked with other Virtuoso agents, none of them come close to Sandy, in terms of delivering the most disgusting and horrible experience that you can imagine. Just another "All Talk No Action" Star, no respect for other people's time, and values commitment like a toilet paper. ====== Response to her comment on 7/15: -------------------------------------------- As if --- Sandy would do the right thing! I saw her response, and .... YAWN!!!! She claims the address provided to her is incorrect, and bounced. Well, that's our legal counsel and as far as I can tell they are still there. Well, let's give her the benefit of doubt. May be she is right, and may be, I gave her the incorrect address, because I don't want to get paid. Right? Really? I have to be a genius to give an invalid address to collect payments owed to our business. After been in touch with Sandy for more than 6 months, we knew sleazy sandy will not deliver. Which is why we sent her an email invoice on May 26th with credit card instructions. What does Sandy do? Like any B-grade professional, ignore and go on to Yelp to put up a defense only misquoting again as to what happened.

A convenient option bc of our immediate needs. Walls were super thin unfortunately as we had…read moreneighbors despite my wife's request of quiet room. Free Parking was super close but elevators were slow at times. Probably due to kids playing with the elevator buttons. It was nice to have refrigerator, microwave and coffeemaker as well as a safe too. My wife read previous reviews & prayed we didn't have those problems! Well we didn't stay too long anyway. Rooms could be updated especially new carpets would be a plus as ours had a stain on it. We just may return down the line despite no free breakfast. They do have Karen's bakery restaurant within walking distance. Btw they had a wedding event going on the weekend night we were there! That could be the reason for the annoying noise around midnight!

Would stay here again. Clean room with everything we needed. Walking distance to Sutton street…read moreshops and restaurants. Trail goes right behind hotel. Pool, hot tub, and gym. Restaurant and bar. Room had fridge and microwave. Great staff.

I had an unbelievable vacation in Rome! Lori coordinated everything from hotels , drivers, tour…read moreguides, restaurants etc. our private tours with just two of us into the Vatican, St Peters tomb, the Seaside luncheon , Domus Aurea, Ancient Ostia, was amazing. Our tour guides were historians who spoke perfect English and were engaging and entertaining. Highlight was the Private cooking lesson with a professional chef. Purchasing the ingredients at the Campe Fiore farmers market. Also loved the twilight foodie tour and the guide . Not only the food but the history lesson at every stop. First course in an old synagogue built in 1ad eating a recipe from Caesar's personal chef. Lori checked in regularly to make sure our plans were going as expected.

Experience Italy changed my parent's lives! I wanted to plan a trip for my parents to Italy since…read morewe are Italian and it has been a dream of my father's to get there one day. Lori, at Experience Italy was an amzing oerson to work with to set up this trip of a lifetime. My parents came back just BEAMING with love from this trip and we are forever grateful for this experience. I would HIGHLY recommend Experience Italy for any Italian trip. They were so easy to work with and listened to exactly what i wanted this trip to be.

Loved our personal butler! Shonne Elgin did an amazing job helping us book my birthday cruise to…read moreAlaska. I specifically wanted to go on a small cruise ship and she enthusiastically recommend Silversea Lines, which I'd never heard of. With only 350 passengers, this was a fantastic, luxury cruise with our every need catered to. It was amazing, all inclusive, and my husband, a first time cruiser and skeptic, loved it! Lucked out and had good weather taking wonderful shore excursions whale watching, hovercrafting to a glacier and flying in a float plane to a lodge where we feasted on fresh Alaskan Crab. Shonne was very professional in booking our cruise, hotels, airfare and helping with special requests. Couldn't have done it without her. In fact, she even pulled some 'strings' to have the Vancouver Symphony play an outdoor concert on the Vancouver Waterfront when we disembarked just to celebrate MY birthday. Now that's a GREAT travel agent. Highly recommended!

From the owner: Experience Makes the Difference!read more

Sarah put together the most amazing honeymoon for my husband and I on very short notice and it was…read moreflawless. We visited Thailand and Bali and everything went very smoothly. From flights, to drivers to greet us when we landed to beautiful hotels, we were well taken care of and felt completely safe in counties we've never been. We'll definitely be going through Fab Fares in the future and using Sarah.

From the owner: We specialize in international destinations, cruises and group travel.read more