Do not have your car tinted here! I recently had a horrible experience at Tint Masters in Lakeland. I had my wife's suv tinted here about 5 years ago with nothing but praise about this place. I had recently got my brand new vehicle tinted here with the owner Brian, and it was a nightmare, essentially leaving dissatisfied with no tint, and my glass damaged, minus $750.
Brian at Tint Masters, now only carries the Global tint brand, which I believe is an inferior product to the LLumar brand , which I think he perviously carried. I had decided to go with the standard charcoal 30% tint , but Brian the owner pushed me toward their most expensive ceramic tint. He also convinced me to tint the front windshield clear to cut down on the Florida heat. This came to an absurd amount of $750 for a cheaper product. Oh by the way, HE ONLY ACCEPTS CASH.
Upon picking up the newly tinted vehicle, I noticed that the windshield was very distorted to look out of, and the side and back windows were a brown color, and not a true charcoal color as advertised. This to me was unacceptable. I contacted Brian and let him know that it made me nauseous after driving due to the haze and distortions on the windshield. I then asked him what my options were, which at this point he replied that he will not refund me, but he will take the tint film off. I then told him that I'm ok taking the tint off, but I would like to have a reasonable partial refund being that he sold me on a product that I felt was down right dangerous to drive with. He did not care in the slightest. He has a bad attitude, and is only courteous to you before he takes your money. I also contacted the Global tint brand to ask them if this was normal looking out of their clear windshield film. The rep confirmed that the film has distortion and will always have a haze to it. How am I going to be able to drive looking out of a distorted windshield? Also that the Global ceramic tint has a ugly brown hue color to it. This is information that was never disclosed to me by Brian, and I feel mislead and ripped off.
After I picked up the vehicle in which he removed the tint, I noticed several razor cuts to the front and rear glass. Upon research, it was a sloppy job where he took the razor to the glass of my brand new vehicle during installation. The owner was not the slightest apologetic, and was content handing my keys back over to me while keeping the $750 cash that i paid him.
Lakeland Subaru now sends all of their vehicles with tint ordered to Brian at Tint Masters. If you notice, the front windows on current models he tints for them has an ugly green hue to them, like my mother in laws recently purchased outback. He uses the Global standard charcoal film for this. Thankfully She did not get the windshield film as well.
This once was a solid place to have your vehicle tinted. Fast forward to today, Brian with his lack of customer service and bad attitude, does not stand behind his product nor care about customer satisfaction or quality. However he does charge a higher non refundable cash price for a cheaper film. Stay Away! read more