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    Ultimate Auto Detail My Ass. 1

    Before I go into details, I would like to make clear that this complaint is specific to this store. My complaint is not intended to question the integrity, ethics, or professionalism of any other Tint World store. This was the most bizarre business dealing I've ever experienced in my 76 years on earth. I went to Tint World around Friday, 22 March 2024 to see about getting some work done on my 2017 Chevrolet Volt. I wanted a Led Glow under glow kit installed, my windows tinted, and ceramic coating. I talked with Mr. Cliff Duron about the work to be done and he said they could perform the services I needed. I made an appointment to bring the car in Tuesday morning, 26 March 2024. Mr. Duron approximated being done that Thursday or Friday. The "call": The surreal begins. I received a call from Mr. Duron, at 5:30 pm, Wednesday, 27 March 2024. Mr. Duron said they found "paint imperfections" on the hood of my car. He wanted me to come in and see them. That evening, I started to think about our conversation. I was concerned, as a consumer, that Mr. Duron would add additional charges to the ceramic coating under the guise of having to expend more labor working on the "imperfections." When I showed up at Window Tint, Mr. Duron brought a bright light over to the hood and said something like "see the paint runs." "I literally had to get my nose about 2 inches from the hood and yes, I could see the subtle paint runs." I told Mr. Duron "I've had this car for 6 years. I've never noticed them. I told him I get compliments on my car all the time. Nobody has noticed them." I told Mr. Duron that it's okay. I never expected total perfection. I only trusted that they, Tint World, would do their professional best to make the paint look better and to go ahead with the ceramic coating." This is really when it went FUBAR. Mr. Duron said "You don't get it. I've got to protect my company and my employees! The ceramic coating will lock the imperfections in permanently." I said I understood that. Mr. Duron then said, paraphrasing, you could come back and say that you want the ceramic coating taken off and the imperfections taken out. Again, he reiterated once again, "I've got to protect my company and my employees!" thing. I then said, "Does the ceramic coating make the imperfections worse." Mr. Duron said "No" I again reiterated that I wasn't expecting perfection. That I trusted them to do the best job. Trying to ease his mind, I then that suggested that we could make a statement on the invoice something like: Tint World showed the customer the paint imperfections. Tint World made it clear that the paint imperfections would be permanently locked in after the ceramic coating was done. The customer still wanted the ceramic coating done. We could make a statement and I would sign it. Then Mr. Duron said "I don't know you. I don't know if I can trust you." I responded with "I don't know you either. I just brought my car in for ceramic coating and trust that y'all would do the best professional job possible. I presume you do not want to do the coating. Again, Mr. Duron responded with "I didn't say that. You're putting words in my mouth again." At this point I was fed up. I have no idea what was causing Mr. Duron's irrational behavior. I just said "Look! Are going to the ceramic coating of not?" Mr. Duron said, "No! I've had enough of you. Take your car somewhere else." When Mr. Duron presented me with the bill was inflated. Although I came in, mainly, for the ceramic coating, Mr. Duron charged me for a Ultimate Auto Detail, $281.44. First, I did not ask for a detail job. But, most importantly, they did not do it. I've got pictures showing debris on the floor of the drivers and passengers' side to prove it. My plan is to dispute the charge on my credit card and pass this complaint on to Tint World Corporate, the BBB, and Yelp.

    Cristian G.

    Great service, excellent job. Took my C300 to get it tinted. I called and schedule my appointment with no hassle. When I arrived, the staff was actually waiting for me. This is the first time that I schedule an appointment and I don't have to wait at all to get helped. Thanks Tint World for making this process smooth and professional. Highly recommend!

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    11 years ago

    Great set of skilled workers. I've taken all my cars to them for fast and customized services

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    7 years ago

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    10 years ago

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    Danny R.

    Thanks for the review Isaac! It was our pleasure to serve you!

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    11 years ago

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    Page 2 of 2

    Ask the Community - Tint World

    Review Highlights - Tint World

    The service at Leon Valley Tint World is unparalleled in comparison to any other Auto specialty provider.

    Mentioned in 7 reviews

    Read more highlights

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    XPEL San Antonio

    XPEL San Antonio

    (26 reviews)

    Scheduled an appointment for a Paint Protection Film for my new car. My car dealer had recommended…read moreit and with all the construction going on around town and tons of trucks, industrial vehicles and weather around SA, I wanted to protect the paint. When we heard about the service, my husband called several times and no one called back?? They just corresponded via text and email, no personal interaction until we got to the shop. We even brought it up to our car dealer and he said that if we didn't hear back after a certain amount of time that he would try to reach out to them. Finally, they corresponded with a price via email and time available via text. I finally brought it in as I was on vacation for a few weeks. When we got to the shop, no one greeted my husband according to him as I was still outside. No salutations. He proceeded to tell them his name and what car we were dropping off. The rep was with another employee on the computer in the front desk. When they finally got to us, they took our info and the rep explained the process, other services they provide if we wanted in the future, e.g., Ceramic Coating and Window Tints, how long the job would take, how to take care of it and how long it would have to fully cure and to not allow water to sit on the top for now as it is a porous product. They also offer an Uber if you needed a ride home. After the paperwork was completed, I asked if we could look at the shop in the back so there's a waiting area with windows to view the process and application. Pretty cool and I noticed lots of high-end vehicles being serviced. You could really see the attention to detail when positioning the film on even the front Grill area of an SUV. It was going to take about 1-1/2 days to complete. We heard back in the late afternoon the next day so we told them we'd pick it up the next morning. When I picked up my car, there was a female rep helping me out behind the counter and I think she was being cross-trained but was very thorough. She also gave me a free Detail Spray with Microfiber Cloth kit. After explaining the warranty & paying, the original rep walked out with us to see the car. We looked at the seams, detail, checked under the hood, looked if there were any bubbles or imperfections. He said if there were any imperfections or bubbles that we notice, that we could just call and notify them. We wouldn't have to make an appointment. He reiterated how to take care of the car with the film coating & explained that brushless car washes are recommended because the brushes on regular car washes can damage the coating as well as your paint. Plus the brushes pick up other dirt from other grimy vehicles like trucks and can transfer them to your car. Good to know. He mentioned the other services again and mentioned that the Window Tints & how it minimizes heat esp. in the hot Texas summers. We were impressed at the work and in the coming days/weeks/months will monitor how it wears and if we see any imperfections.

    Can't say enough about the great service from xpel! Huge shout out to Chris! Stealth on the paint…read moreand clear on all carbon/roof.

    Blackout-Tinting - Accord

    Blackout-Tinting

    (10 reviews)

    Contacted Blackout-Tinting on May 11, 2021 at 8:01 P.M. requesting a quote for tint removal on two…read morewindows. One hour later at 9:03 P.M., a representative named Brendon gave me quotes on two lines of film. The "color stable dyed film" came with a three-year warranty; the higher quality "carbon film" came with a lifetime warranty. Brendon included their prices at the end of his message. At 9:13 P.M., I clarified that I need tint removal. Brendon replied minutes later saying that removal fees are included in the prices he quoted me. Then, he politely requested that I let him know whether I would like to schedule an appointment and thanked me. It seemed as if we were having a little misunderstanding. I provided additional clarification that I do not want to replace the tint after having it removed. Brendon apologized for the misunderstanding and gave me a new quote for just the removal. I also requested that his mobile service fee be included in the quote. I told him how far I lived from his business, and several minutes later he provided that information. I did not send another reply until May 12, 2021 at 7:10 A.M. I asked when he would be able to stop by and remove the tint. Not long after, Brendon said he could be at my home within an hour. We confirmed the appointment. Brendon arrived at my home on time and began work. Approximately 15 to 20 minutes later, he finished. There were no issues throughout the process nor during our encounter. I would hire Brendon again.

    Very happy with my window tint! These guys did an awesome job! Responded quickly to get me a quote…read moreand I was able to drop my car off on the same day! Highly recommend these guys!

    Tint World - auto_detailing - Updated September 2026

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