So far, they are fantastic... We lost a unit at another company on Monday of last week. Rocio, one…read moreof the leasing staff members and Kayln, leasing agent, had us in BRAND NEW, never been lived in home that same day, It is a shared space and the rent is less than the absolute dump my son had been in for two years. I will update this review in a couple of months to let you all know if the prior reviews are accurate.

I would not recommend this property based on my experience as a resident…read more Throughout my lease, I dealt with several ongoing maintenance and management issues. The walls are extremely thin, and I experienced hot water running into the toilet for most of my lease. Maintenance was contacted and attempted a repair, including drilling into the wall, but the issue continued and resulted in orange staining in the toilet. Beginning around April, the water also developed an unpleasant odor that affected the apartment. I reported the issue to maintenance, but it was not fully resolved. There were also frequent mandatory apartment showings with only about two days' notice. This occurred multiple times and became disruptive, especially since there was little to no communication or follow-up afterward. Additionally, my AC unit leaked water for approximately a month and a half after I reported the issue, and no one came to inspect it during that period. Management also began asking about lease renewal only a couple of months after move-in, which felt premature. The security cameras appeared to be unreliable, the vehicle gate frequently had issues, and I also heard reports from other residents regarding roach problems. Overall, my experience involved repeated maintenance concerns, poor communication, and ongoing property issues. Based on these experiences, I do not believe the property was worth the cost or inconvenience, and I would recommend prospective residents consider other options.

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

This company represents an HOA where are used to live for years…read more They had no problem violating my rights as a dues paying homeowner when one of their employees blatantly lied about me. An attorney told me should have filed complaints with Attorney General's office, BBB and file against their attorney with Legal board. I would never willingly do business with them. They are the Worst!

I have lived in and next to Villas West in Green Valley for almost 5 years now and seen them go…read morethrough a lot of work to maintain the units and deal with internal issues. Things got a lot more professional as first residential took over and there was a clear track to what was going on for the HOA - I believe the point person for communication is Liliana Ortega - she is multi-lingual and that is a huge benefit for homeowners in southern Arizona. I wish you luck. thanks Mike Heimbuch

Stephanie and John Bass absolutely surpassed any expectations I had for Realtor assistance during…read morethe recent purchase of my home! They both are so kind, professional, knowledge, and genuinely cared how I was doing throughout the process! Stephanie contacted me regularly with advice, suggestions and options. I honestly believe no one could have done more for me then Stephanie and John! And no one could have supported me more with sincere consideration than Stephanie! But don't think she wasn't a bulldog to get the very best deals for me because she did! I made two new friends with Stephanie and John and I highly recommend then for anyone's Realtor needs!-

Purchased a home in July from Candice she was the seller realtor. My realtor was great. But Candice…read moreshould not do flips. If it not one thing it's other on this house. And she won't get with you. Called to talk to her manager pretty much the same. So be careful. They tried to pay me to be quiet about the service I got from Tierra

If you want a very good realtor this is the place to start by asking for John Haring he is personal…read moreand know his job. He helped us fine our dream home after months of looking at homes. He was there through it all, all the way to the end. And when evercwe needed him he was only a phone call away

Ms. Lisa Lehmann is a true professional. Kind, personable, knowledgeable, experienced, timely and…read moreso much more. Her attention to detail and incredible response times made for an outstanding experience equaled by her business partners from First American Title and Peoples Mortgage. How we came to find Lisa. I made an inquiry online for a property. My inquiry was returned by some individual claiming he set appointments for the realtor. I declined not knowing how the industry works. I tried a second time to contact the realtor and left a message for his assistance. The call was not returned. This led me to searching online using the following key words, North Dakota, University of North Dakota, Realtor, Tucson. Lisa Lehmann appeared towards the top of the google search. We had an immediate connection. (North Dakota and UND) I called Lisa and she answered her phone on the second ring. She was willing to visit with me for a few minutes before going into her meeting and agreed to meet us a few days later. The rest is history as they say. Lisa was our angel realtor. The professionalism, speed and expertise which allowed us to purchase our dream home could not have been matched by any other realtor in the Tucson market. I would be surprised if there is someone else at her level. Lisa was a pleasure to work with and someone we will never be able to thank enough. Thank you, Lisa. You made our dreams come true! We could not have done this without you! We highly recommend Lisa and her team of experts.

I was introduced to Ken and Debbie through a referral in Jan of 2021. I lived in WI and was trying…read moreto purchase a home in Tucson. Debbie and Ken were so helpful and caring. I "toured" more than 20 homes via FaceTime and real life feedback from them. Not knowing the area or what to expect they were honest and helpful. They assisted me with every aspect of the purchase in Marana. They provided referrals for work that was needed and checked on me daily through my purchase and often through my time at the home. 8 months later I decided to sell the home they helped me purchase (for a profit - thanks to an excellent location!!!) and they listed the home. Again they walked me through every step of the process and helped make my move to Phx smooth doing all they could to assist. Buying and selling through a pandemic have been interesting but there was never a rough patch or bumps in the road - and I accredit that to the knowledge, communication and assistance of Ken and Debbie. Highly, highly recommend.

From the owner: Debbie and I are a small real estate team. We specialize in residential real estate with an…read moreemphasis on the northwest Tucson areas including Marana and Oro Valley. We are well versed in negotiation and bringing to our clients a consultative approach to home buying and selling. We have purchased and sold many of our own properties which we feel gives us a great platform to ensure our client success. We look forward to hearing from you and having the opportunity serve your real estate needs

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

I was re/searching property management companies for my first-ever rental property. I wanted…read moresomething local but also an agency that had longevity and, of course, good reputation/reviews. I recognized early that given the sheer impossibility of satisfying all tenants, or owners, no property mgmt company is going to have higher than a 4-star average. And then I came across R.A. with a solid 4+ star average. As I read through dozens and dozens of reviews (here and other platforms), there were a couple of managers themselves who stood out. One was Laina (who turns out to be a supervisor) and the other was Irene. My first inquiries (whether to retain them, what I need to know to be a good LL, and what to watch out for) were directed to Laina as I was preliminarily curious about their management style, prerequisites, and costs. I was especially concerned about the tenant vetting and application process. Laina was extraordinary - always easy to reach and never rushed me in my relentlessly probing questions. I was impressed by the guarantees and the no-commitment promise that RA stands by as well (that's confidence!). Once I had finally settled on RA to manage the house I had purchased I was fortunate to be assigned to Irene. She is meticulous, punctual, responsive, demanding, patient, persistent, and somehow still manages to accomplish all that with good nature. I wouldn't want anyone possessing less than every one of those standards to be responsible for supervising my home. She is also accessible by direct texting and email and has always responded within hours if not minutes. When I thought my house was ready to be listed Irene stopped by to lend her critical eye. I kid you not, she found 15-18 things that needed fixing, cleaning, removing, painting, or installing. And fair warning, many of those issues are deal-breakers for RA (refusing to publish my rental until they were fixed). However, their high operational standards translate into presentability. It took me, plus a hired handyman, almost 2 weeks working every evening and wknd to get the entire list finished... and it made a world of difference. It's remarkable what "you can live with" vs what is appropriately marketable. R.A. was running a summer retainer special of $599 that included all of the above and also professional photos for the listing - on par with the industry. The $99 flat fee/month for management was another selling point. There are a couple of companies that will manage for slightly less (e.g., $75/mo) and a couple that charge a flat 10% per month no matter how high the rental price is (which is ab$urd). RA's costs include two random inspections/year, the dreaded eviction scenario, and it places them between you and the tenant as the primary contact for all things - from complaints, to rent, to repairs. Once you've hired RA, you'll get a monthly newsletter and occasional articles about being a "landlord" and about market conditions in your metro area. They are loaded with helpful tidbits and illuminating graphics. Note: rent is typically due from the tenants on the first of the month but the transfer to your bank account will occur on the 10th or 11th of the month so digure how to float your mrtg payments accordingly. There is a bricks/mortar location just north of Campbell/Ft. Lowell and that was also important to me - to lend legitimacy to the company. It is modest, with basically a front desk and small office but it's staffed by a receptionist M-F from whom you can get sample documents and preliminary questions answered too. At the end of the day, property management is 30% fees/costs and 70% skilled diplomacy -- between owner/Mgmt and between tenant/Mgmt. You need to have those relationships working smoothly, precisely because of the inherent friction points that they so easily generate. In Laina and Irene RA's mgmt team does a tremendous job navigating each.