If I can rate this establishment with zero stars I would. My fiancé had rented through this establishment only to be greeted with a whole bunch of problems we had even paid for me to get on the lease and was never put on the lease. One of the employee employees couldn't even prove who she said that she was because of the fact that she thought she was better than everybody and the service just outright, ignorant, petty and childish. They don't value their customers at all. They don't value their tenants. They don't value anything they value themselves and actually their main headquarters for this establishment is not even in Tucson. It's all the way in Texas look up who you really renting from and do your research first before even considering filling out a lease with these people they'll get you kicked out of your own house for any reason that they think it's necessary. It's not OK and it's not all right. read more

My experience proved renting from Acacia to be a nightmare. I had four outside security cameras stolen, the lock on my storage shed in the carport cut clean and everything in the shed was trashed, I had loiters hanging out 24/7 as the property backed two hotel parking lots, my windows pried open, three vehicles deeply scratched/keyed while in the carport, weird people walking the alleys by my bedroom all hours of the night, yet Acacia had no interest in those issues, nor my safety, merely telling me to file police reports. That was nothing compared to their lack of empathy/accomodation in not allowing me a couple extra weeks after lease end to move even after paying the entire 12 month lease at $1150.00 month. I was in two major car accidents, lost my job and sustained back issues. They had no renters waiting for the property, yet still refused my request to pay for a couple extra weeks for moving purposes. Instead, they filed a Writ of Restitution two days after lease end while I was packing and had a UHaul, forced me pay for that extra month at $1150.00, plus as additional $1150 for "holdover rent" for that same month, plus its attorney's fees and costs after their attorney lied to the judge stating "Acacia would have accepted rent for that month" when I had email exhibits from Acacia stating otherwise. In addition, they kept my entire $1750.00 deposit after I cleaned for days and paid people to touch up paint, and help me move. Acacia nailed the coffin by listing an eviction and judgment on my record making it difficult for me to obtain rental housing. (After all these unjust events occurred, I filed a complaint with the AZ attorney general, who after reviewing my Complaint and related documents, advised me to file a judicial complaint against the company and the judge). Please note, Acacia is NOT in your corner, it merely tries to rack up charges against their tenants in an effort to increase their percentages obtained from the real property owners for managing their property. Bottom line - steer clear!! read more

I moved into my home I rented from them in early January. When I moved in, some of the things in the home were not working, the property was poorly maintained, and the place was filthy dirty. They did attend properly to correcting these problems, and my maintenance requests were completed in a timely and professional manner. After a month, they request I accommodate them and make the home available for strangers to come in so they can show the home to prospective tenants. I do wish I would have been informed that showing the home and accommodating this was required before signing the lease. However, they are handling this professionally. I would prefer not to have to do this as I am an extremely private person who is paying for peace, quiet, privacy, and to be LEFT ALONE, and I never agreed to have my home invaded by strangers while I am living in it. However, despite my displeasure at the prospect of showing the home, they are trying to avoid it and are willing to work with my schedule. Overall, Acacia has worked toward providing better customer service and has been patient regarding our disagreement. Therefore I am rewriting this review. read more

I have used Acacia Partners for 10 years to rent my property in Tucson. I'll start with what they did well for me. My home was consistently rented. Their owner and renter portal worked well. Their front office with Lori is outstanding. She responds quickly and thoroughly. She manages all maintenance requests and does so professionally. She frequently gave me multiple bids when she felt I needed them. I never knew as a property owner that I could inspect the property with notice (my first and only experience renting a property). This was my mistake as Acacia did a poor job on reporting property condition on annual lease renewals. I walked the outside of the property finally 2.5 years ago and found a number of issues that needed attention. Greg had inspected the property 2 months earlier for the lease renewal and noted nothing. These were obvious issues from brick walkways being significantly uneven, deterioration on the pool fence that needed fixed, porch ceiling sagging due to water issues, etc. His quality standards were significantly less than mine. These items were fixed but never inspected. When I came back on property again this year, I saw what I thought I paid for was not corrected. It was obvious that the contractors work was not inspected for quality once completed. I got into the property this summer and was shocked to find a major crack in several rooms that showed through cracks in the tiles and grout. The renter told me these cracks were there when he rented the property 3 years earlier. Additionally, he was friends with the previous renter and told a flooring contractor that these cracks had been here for 5 years. I was never notified of the cracks. Additionally when a property review for lease renewal was done pre-covid (2019), the floors were rated okay. No mention of major cracks in the tile and grout. I have taken over the property and now have a contractor doing repairs. There are more issues that I could note but I won't. Long story short, if you want your property maintained well and inspected with quality from the property management company, look elsewhere. If you have a good property and all you want is to have it rented and a response to any maintenance request from the renter, this is the right company. read more

We've rented a home in the vail area for almost a year through Acacia Partners and we couldn't be happier. This summer our AC stopped working, of course on the hottest day of the year. I put a ticket in and got a call back right away. They said they were sending someone from their office over with a portable AC to cool down the house, and before that person even got here an emergency service person was here and fixed the broken compressor!! Seriously lightening speed. This week we have been having major issues with our garage. Today we couldn't get the door to close it all. I tried to troubleshoot it myself by calling the manufacturer, and they told me that the door needed to be balanced. I went online and put a ticket in at 3:40. It's currently 4:40, and a company has already called me, and scheduled an appointment for tomorrow to fix it. If you're looking to rent a home that Acacia Partners handles, I can't recommend them enough. And if you're a homeowner looking for a property management company, you can rest assured that your tenants will be extremely pleased if you decide to go with them!! read more

Have a story with these guys but in short; very dishonest, unprofessional, unorganized, and unable to rent out my house. This all happened in 2018 but here it goes, I was just back from Afghanistan and about to move to Texas but wanted to keep my house in Tucson and rent it out. Greg and his crew were recommended to me, I wish they hadn't been. I had been in talks with Greg before I had left Afghanistan to come back to Tucson about things I could do to get things started. Greg told me more than once that there was nothing. Spoiler, there was something I could've done. Keep in mind too that this was the first time renting my house out and using a property manager. Well he comes and does a walk through and we talk about the place and what needs fixing, I knew that there was some issues with the flooring that would need to be fixed and the place cleaned before I left, in less than a week's time now. Greg tells me along with these items I need to have two rooms painted, the trim on the house repainted and I should switch pool companies to his guys. Sounds all good right? Now the first issue, on the way out I asked, ok so do I just give you a set of keys now? "No, I'm still waiting on paper work from you." I was never sent ANY paper work and it's my fault for not having it apparently. This packet is 30+ pages. That was the thing I could have been doing while overseas some to get this off to a better start. I have less than a week before I leave and lots to do, still gotta move out the rest of my things too ya know? Greg recommends a guy to do the painting, he showed up to give an estimate, never shows back up, a few days wasted there. I get a guy to come to paint it on my own, what I should have done from the start with that. I get moved out and on my way to TX, place painted and cleaned. Still not complete with the 30-page packet. While I am in TX Greg walks through again, now there is water damage that needs to be repaired, you know, in the place that a week earlier just needed some paint and cleaning. Also the place isn't clean to his standards. What's dirty with it I ask. Greg drives 35 minutes one way to my place to take two pictures of two dusty areas that aren't bigger than a school desk, draw a circle around these areas on his phone or whatever, drive back to his office and send them to me. Now I get it, Greg is not there to clean the place, but he has no issue wasting over an hour telling someone hundreds of miles away about dust when a simple wet rag would have fixed the issue. Greg then tells me to get back in touch with the folks that cleaned the place and have em come back out. He will meet them there he tells me. He meets them there alright, and then tells them the entire place needs to be cleaned again according to him. Also I'm now back in Afghanistan while this is all going on. His new pool company also his wanting to charge me a $150 bill for some issue that was only found when this new company showed up and started working on my place. Cool right? I lost it on him the first time now! I told him I felt he lied to me, his reaction, threatens to terminate the contract. I'm in Afghanistan and can't do much... so I play along, he then goes on vacation. When he returns he tells me the floors need to be fixed now, I was tracking this and asked for the quotes, he goes on vacation again but is working on em he tells me. He gets back with me and now there are 4 more things that need to be fixed aside from the floors! I told him I was gonna give my handy man a call and see what he can do. This prompted Greg to email me letting me know that I'm causing issues by getting my own guys, and that I was causing the house rental to be delayed due to me taking this action. Something he never said before. I guess he forgot about his "guys" that have both messed up each time and him going on vacation. I lost it then. Shortly there after I found a new property manager that had the place rented in less than 2 weeks after he got the keys. Greg sat on it for nearly 4 months. Also when it did get rented it was rented for over $200 more than what Greg was gonna rent it out for. If I never see that liar Greg every again it won't be soon enough. I created this account just to leave this review. read more

DO NOT RENT THROUGH THEM. Their houses are over priced and they will rip you off! I rented a home for 3+ years in a terrible neighborhood. At the time being a single parent I needed a home. I paid over $1800 deposit ( Already ridiculous but paid it) you also have to make 3 x the rent on already extremely high priced homes which can add up! Any who when I moved in I noted in writing the already used carpet had stains and walls were not touched up with paint etc. Nothing was corrected so I maintained the home for 3 years anyway. In My lease there was $150 non refundable carpet cleaning fee ( understanding, people ruin carpet) remember this was used carpet! When I moved out I was told I had to have the carpet cleaned with a truck mounted machine so I paid $80 in addition to my $150 non refundable amount. Please let me know what carpet company charges $230 to clean 1500 sq ft ( that was the entire home only 4 areas needed carpet cleaning ) let's not forget this carpet was used prior to me moving in. So the owner sends me flowers and chocolates for keeping the house so clean ( I own a cleaning company and my neighbors were landscapers) yet the rental company tells me I have to clean the carpets on my own and proceeds to keep my $150? That's only the beginning. I've spoken to past employees who have shared many details about this company email me anytime I'd love to share them kassandra108@aol.com. They also don't change locks. We lived in our rental for a month, one day my kids were outside playing and dug up a key. What would you know the key unlocked my home. How many more hidden keys are out there. BEWARE!!! read more

First five star review for a property manager. I rented with them from July 2013 through July 2014, and I had no complaints with Acacia Partners. Every issue or necessary repair was resolved promptly and professionally. When I had to contact Acacia, I received a response in a timely manner. Furthermore, I received 100% of my deposit within two weeks after moving out. (Please note that I did clean the residence and did not cause any damage to the premises.) I wish my current property manager was as good as Acacia was. read more

The team at Acacia Partners always exceeded my expectations. Simple to complex matters were always handled in a timely manner. There were solutions for all of my situations. The after hours service was prompt and reliable. If you need to entrust your rental property to a team who is responsible and who cares, give Acacia Partners a try. They won't disappoint you. read more

Acacia has been renting our condo for a few months now. They were very professional even before we committed to them in terms of expectations and timing, and rented the condo within a few weeks for a rate I honestly wasn't sure we'd get. The online system they use is very professional and up-to-date as well, so you always have all documents at hand and a good idea where everything is. Highly recommend them! read more

We rented from Acacia for several years. They were extremely fair with me and my wife. After a span we had an issue with the floor buckling due to the evap cooler. After some delegation they decided to put in an AC on the property and didn't raise our rent as we already had an agreed lease! When we moved out they didn't use the opportunity to make profit. My wife had made a burn in the carpet in one room. Acacia only charged us for the carpet in that one room; as apposed to replacing all the carpet on our dollar (technically they could)! 10/10 would rent/buy from them again in the future. read more

Do not use this company to manage your property. They are unresponsive and unprofessional. They were unable to rent out a very nice property in a great location after 7 months and did not return calls or emails one time in that period. They left all lights, fans and AC on, racking up our utility bills in that time. We were forced to fly back to Tucson to even talk with them, which was the last talk we had with them, where we voided our contract. read more

The worst service in my entire life. Very bad attitude from all the staff. If something happens in the house they want us to pay for it. They raise prices whenever they want. I can not wait for my contract to end with it. They are a nightmare. read more

I have to agree with others that renting a property managed by Acacia Partners has been a good experience. I was used to owning my home and getting repairs done in a timely manner. Acacia Partners has been able to get repairs done quickly. Some of the repairs needed owner concurrence and still they were fixed fast. The service people used by Acacia Partners are competent and professional. We have rented our lovely home for three and half years and hope that if we have to leave, we can find equally responsive management. read more

I cannot express my satisfaction enough for the way Acacia Partners have managed and looked after my property. It was Greg who found the rental property I wanted, fixed it and has managed it since. They have been very professional and I have no hesitation in referring them to anyone. Junaid Adil. read more

Greg and his team have been managing our property for almost 10 years. We live out of state and trust them implicitly. Always found us good, long term tenants. Any questions about repairs or improvements were handled professionally and promptly. Greg always works with respected contractors. If you need someone to manage your property, Acacia is your answer. read more

Top notch experience. Greg and team are very responsive and do a good job managing my properties.

Been with Acacia over three years so far, no issues. The communication was great. They also do a good job to keep track of things. I'm satisfied with their services overall. read more

Acacia Partners has manager our Tucson rental house for about 8 years. We live out of state and Greg and staff have been a great on advertising, maintenance, communication, and leasing our property. In our time with Acacia Partners we have asked them to do some major repairs, painting, and landscape work at the house and they find quality contractors to do great work on a budget. Currently, Acacia Partners are listing our house for sale. Thanks you Acacia Partners for managing our property! read more

DO NOT RECOMMEND!! I wish I could leave negative stars for this property management company. Probably the least professional business I've ever dealt with, I would rent through MCDONALDS if that was at all possible. Went through them for a year and they were always so extremely rude anytime you had any questions or a problem that needed to be fixed or dealt with. At one point told us they were going to start charging us if they had to come back and look at the same issue that they claimed to have fixed. Poor management of you ask me considering that's what they are there for. I know our rent also included an HOA fee which was ridiculous to have to pay for considering they had a pool and hot tub in the complex that was never filled with any water the entire year we were there and the potholes were never filled just concedes with rocks and sand. I lived with a roommate at the time and they made it impossible for us to pay separately which was just annoying in itself. Upon finishing the lease with this company I dropped my keys off and tried to schedule a walk thru For the exact same day BUT they said they were too busy and couldn't do it. I checked my email later that day and they sent me an email at 12:45 saying the walk thru was scheduled (for the same day they said they weren't available for) at 1:30. Not even had hour let alone a day notice to get to the property, pretty shady if you ask me. And of course anytime you would call them out on everything they handled very poorly they always had some sort of an excuse and basically would say that they didn't know what to tell you. Probably the worst experience I've had with any rental place and I do not wish anyone to go through the same things I had to! Happy it's over! read more

Saw a beautiful townhome for rent and was completely turned off when John showed up late and was extremely rude. Talked down to us and completely talked us out the place. If it was a different person showing us the townhome my mother or I would of put down a deposit. We are both looking for a rental and it had everything we wanted and was in our price range. Blows my mind. read more

If you are a home owner, you will do better on your own that if you hire this company to manage your property. I'm not sure if this is typical for "property managers" but these guys charge $300/yr plus 10% and say they provide services to give you (as a property owner), peace of mind. The professionals at Acacia Partners do no credit checks, no key changes, no walk through and no inspections, despite saying they do. They do not check on their tenants to ensure they are following their lease agreements despite saying they do. I have had them for just over two years and they have sent "repair men" to the property, 42 times at my cost of $80/trip on average. How many times has this been valid? Not 42 times, that's for sure. They say they make the tenant pay if the repair call is bogus but have always made me pay. Every time I have questioned a charge, they brush me off. They also have billed me for "repairs" done by our own tenant on the property which is a direct violation of our agreement. This company banks on the fact that the homeowners live out of town and sadly, take advantage of your vulnerable position. We moved to the area and after seeing the abuse, cancelled with them. We are now taking over our property and have to deal with tenants who smoke in the home, have 4 unreported animals and more tenants than listed. Not to mention our cute little house is trashed and the yard destroyed. There is no peace of mind when using these guys. read more

Acacia Partners has been managing my rental property for nearly two years. Having managed it myself in the past, I'm very happy that I decided to entrust Greg and staff to do it for me. Absolutely no complaints! They quickly found a tenant, and all necessary repairs have been taken care of in a timely, professional manner with no surprises. I highly recommend them! read more

Acacia Partners manages my next door neighbor's rental town home. They called me to request access to my neighbor's patio through my gate and patio, to do some tree trimming. I agreed, as a good neighbor, but they managed to mess up. Here is an excerpt from the email I sent my neighbor: " Hello xxxxx, I am your next door neighbor. Acacia Partners, Sierra, contacted me to seek permission to access your back yard from mine, as I have an end unit with gated access. I agreed as long as she gave notice of when they would be there. I had to move some planters and furniture to provide clear access to your patio. She called back to say that they would come at 8AM last Saturday. They did not show up. I have tried to contact her at Acacia but they don't answer their phone. I tried several times and finally a guy named John answered. I asked for Sierra and without any verbal response, he put me to voice mail. Very rude. I left a message. Have not heard back. I do not mind being a good neighbor, however, when trying to help becomes an inconvenience, I am reluctant to do so. I had to move the furniture back and have no idea what their plan is. Access through my patio is not anytime/forever! I would be happy to provide another opportunity, but if they cannot honor their commitments or communicate better, no access will be granted. As you are their customer, perhaps you can more easily reach them. In the meantime I will submit a negative social media review on YELP to discourage others from dealing with them. Sincerely," read more

So our AC went out. It's May. It's like 100 degrees already, and our apartment is a sauna. Top-story apartments are awesome when you're trying to fall asleep and you're not interested in hearing the "clomp-clomp" of your neighbors, but way less awesome when your AC goes on the fritz and you have an oh-so lovely and oh-so direct view of the sunset. *Cut to me calling Acacia Partners with desperation in my voice*. I've lived in many bad rental/apartment situations over the years, and so pardon my shock when a company Partner--not just a maintenance worker--calls me back within an hour of my request for service on a Sunday night telling me he'll get a technician on it first thing tomorrow. And wait--here's the clincher--he gave me troubleshooting advice. And wait--here's another clincher--I just felt my vent and it feels cooler. We also had a minor plumbing issue upon moving in, but it was resolved next-day, by a professional, as well. It's hard to find upstanding companies with people who really care these days. Thanks, Greg (and the rest of Acacia Partners) :) read more