Absolutely superb. Beyond expected. Recommended by a friend -- and Discount Tires superseded…read moreexpectations. I had every intention of using Costco's Michelin sale to replace my minivan tires. Friend suggested checking Discount out. Discount outperformed in literally every aspect. 1. Online. Prompt, excellent, helpful service -- in spite of buggy computer. 2. And guess what -- they did price matching! 3. The shop. Clean, friendly, informed, helpful, considerate -- absolutely superb -- staff. Again, in spite of recent buggy computer upgrade. 4. The service. Planned to make an apptmt, return another day. Well ... the shop was humming, getting things done faster. Would I like to wait? Sure! Same day service; save a trip. Good idea. 5. Aftermath/ future. Discount offered more complementary services afterward. There are more Discount shops in more locations. (I sometimes travel a lot.) Who knew ?! Discount Tires has a new, enthusiastic customer. I will be singing their praises to anyone as of now. Thank you to everyone involved. Customer service is not gone forever.

I don't go anywhere else for tire rotations or inspections--not even oil change places--except this…read moreDiscount Tire location. The staff here is extremely knowledgeable about their products and their business, and they're always friendly and professional. I trust them completely with my vehicle. I highly recommend this location over the Rockford location. Excellent service every time!

I was going there for some time to get free air in my tires, as it had advertised out front. The…read moreguys would come right out and help me! Very kind. This went on for some time. Recently I went in for air, complaining one tire was consistently reading down on my dashboard. I was concerned! The worker found a nail in it. I was just going to get it fixed then got to thinking these tires are original and have 60,000 miles on them. Maybe I better buy all new tires?! I started talking to the sweet manager and because of their past kindnesses to me, I gave them the sale! They put them right on. I didn't even have an appointment! So far very happy with my new tires, feels like I'm driving on air. I do recommend this place and their workers!!

I went to the location at 3617 W State Street to purchase 2 tires. I was told that they didn't…read morehave the tires needed for my rear, but they had 2 that were cm off and wouldn't affect the ride of my car. Due to time constraint I took the two tires ($498) and ordered the correct ones to be installed upon shipment. But,... Before any of that could happen, I left with two new rear tires and went upon my way. My TPM light was still on, but I figured it would reset soon, then 15m on 90 exprwy my Red Tire Pressure light came on. As I looked for the closest exit, BAM my tire blew. Yes the tire I'd just purchased blew completely off as I was travelling on expressway. I had slowed down luckily, but it could have been a disaster. I called the location and spoke with Clementine. He said I must have done something for the tire to blow. That is unusual. I stated that no I did not hit anything or run over anything and that my light was on right after I left the location. He said I would have to come in to have the car and the tires checked. I did so following day. He showed me my tire and stated that my alignment could have caused it. I stated that was highly unlikely that an alignment would rub a new tire to the point of blowing in 20 min. He stated there was nothing he could do and that he wasn't refunding me. I had initially intended to have the tire replaced, but because of the despicable treatment and the continued accusations that I had been responsible for the tire blowing out. I stated I wasn't comfortable doing business with them and wanted my original tire and spare. He stated he wouldn't do that and I said that the tire has a warranty on it at least for 48hrs, even though I did not purchase the additional warranty. Finally I asked him to call regional manager. He did so. He waited on 4 people after hanging up from the call, and finally came over to state that he would refund me and replace the tires. I do not recommend this location and warn anyone about their practices. I do not believe you get what you pay for. I don't believe my alignment was checked. I don't believe my tire was installed properly. Beware.

Manager is a good guy and his shop does good work at reasonable pricing. Have gone there a long…read moretime and will keep taking our cars there.

This spot is the best. They're so nice and helpful. We went in because we kept having to add air to…read moreone of our tires. Without knowing what was causing the issue and a full lot, they told us to be back before closing and they'll have it taken care of. When we came back, they told us that it was just a small hole in the tire and they didn't charge us anything because it was so small. They just asked that we come back next time we need new tires. Such a positive experience. If you need new tires this is the spot.

This is a clean and well stocked store But I still could…read moreonly give two stars as every time I'm in here they only have one lane open and there's always a line and they want to stand around and chitchat while they're in line so I'm forced to use the self check out especially when I'm stopped on a limited lunch hour and the woman at the self checkouts is just standing their idol. Doesn't even acknowledge you when you walk up.

I had a trailer tire blow out and they had me back on the road in less than an hour. Also very…read morefriendly and clean store!

Bought a used car from the owner at the shop, car is flooded with problems that the owner has…read morepurposely gone out of his way to hide. Bad engine and transmission. Check engine light came on as we drove home. Car guzzles oil and shifts rough. This car was supposedly the family car that they serviced and knew. I would advise against purchasing anything there

I was a big fan until my last visit. I got a flat tire and figured I would stop and get a used tire…read morewhile I waited for my replacement tires to come in. The guy met me st the door to appear to have good service. I told him I wanted to know what they had in used to just get me by. After a few minutes he came in and said you're all set...? I was too annoyed by dealing with my flat tire to argue. I asked if it had good tread and was a similar tread pattern. He said oh yeah and said he put it in a bag to keep my car dry. When I got home to put my tire on, it was uneven tread and not even remotely similar. Also, I looked at my receipt and he charged me $13 for lifetime rotation and balance!?! Why in the heck would I want that for a crappy used tire!?!? WILL NOT EVER RETURN! Unfortunate because I had bought a few sets here and have sent friends. Very disappointing and clearly trying to be deceitful in their service.

Yeah , Firestone is a joke . They will over charge you for anything they can . They wanted to…read morecharge me about $875 for replacement of a sensor of my oil leak . A good man Kenny in Janesville , WI replaced it for $100 . You can't trust these people

Schedule a alignment for noon on Saturday 5/16/26. Dropped the car off at around 9:30 in the…read moremorning. Called the store around 2:40 pm to see the status of the car and was told that they were just getting it on. When I questioned that, the person said that they had alignment rack problems and would call when it was completed. I called back around 5:30 pm since I hadn't heard anything and that person said that it was being worked on. I again explained that my car was there since 9:30 am and had an appointment at noon. His explaination was that there was a lot of cars in for an alignment . I said, again, I had an appointment at noon and it should have not taken this long. He put me on hold and came back and told me that it was finishing up. He again said that there was a lot of people in for alignments, which I again told him that I had an 12:00 appointment and I should have been given that time slot. I told him what the other person said about the rack and he had no idea of it. Got the emailed invoice the next day and it showed that I picket up the car at 5:44 pm but now when I look at the invoice, all it shows it that I dropped off the car at 9:38 and and "Due at 1:00 pm". That tells me that the agliment "should" have taken an hour but I do understand that the techs do run into issues but I was never contacted saying the the alignment rack was down, they were behind or any other reason for my car to get done around 5:30 pm

Very thorough and communicates very well. Great work and customer service. Very reliable. It's nice…read moreto be able to bring your car someplace and not have to Bring it back immediately after because something was missed.

We have been using them for years and they are always fairly priced and do good work.read more