I wouldn't come here unless you can leave your vehicle and have them call you when it's done. Went in for an oil change and finally got to check out a full 2 hours later. I understand that they are a full service shop so they do more than that when you ask for an oil change, but they have windows into their work area so you can see as the staff are leaning on your vehicle watching videos on their phones and laughing rather than prioritizing getting customers going and then taking any break they need. They do a good job, but they do not have any sense of customer care in the slightest. 2 guys leaned on my completely finished vehicle and watched videos on Juniors phone as I watched them for the last 20 minutes. The guy I can only assume is in charge in the back sat on his computer with his back to them the entire time. read more

I got four new tires done here. Each one of my wheels has one keyed lug nut. They lost my lug key and when I asked them to change out the lugs. They charged me $57. These people are scam artists. read more

I have been to this Tire discounters multiple times. And I have nothing but the best things to say! Being a female and going to any type of mechanic shop could be daunting. But I have received nothing but amazing customer service, and overall service to my vehicle! read more

Stone and The Crew had the best service I could ask for. Patched 3 nails in 3 tires. Thank you gentlemen!

I stopped in the day before to confirm they had or could get my tire, and made an appointment. I arrived and they took my car in almost immediately and started working on it. Fair price for the tires required. I watched them torque the lug nuts with a torque wrench not just an air gun. That's attention to detail. The tires were changed and I was back on the road in about 40 minutes. I've never had anything but tires done at this location, but they've always done tires right by me. Thanks Stone!! I'll be back read more

When people set an appointment OVER THE PHONE, don't make them waste 2 hours before the car is even pulled in. Tf is an appointment for if you guys are slacking? Seriously I booked online, got a call 2 days later to confirm time and location. Showed up for the appointment 10 minutes early. 1.5 hours later I had to TELL THEM to do my car. Then to change 2 tires it still took over 2 hours. This place blows, go literally anywhere else. I've never been so disappointed with a location before. EDIT: we were told the lug nuts were swollen and should buy new. We weren't told how many were being replaced. Just that they were going to replace if we okayed. We said fine, didn't tell us we'd wait EVEN LONGER for the nuts to show up. THEY DIDNT EVEN HAVE THEM IN STOCK. So we waited an extra hour for them to be delivered (no heads up about this) then on the receipt they didn't charge us for the nuts individual price for a set, they charged us a half hour of labor. WHY WOULD YOU NOT CHARGE AN ITEM ON A RECEIPT FOR WHAT IT IS. This place is sketchy, slow moving, and overall not worth the time. Go to ANY TIRE PLACE and you'll be out in less than 2 hours. read more

Extremely disappointed with my experience here. If you'd had any car issues over the last 2-3yrs you know that the auto-repair industry is extremely stretched then. It's hard to find the skilled labor to perform the repairs leading to week long waits and upset customers. I understand these workers are putting in long hours and are stressed from the never ending workload. Walked in on Monday to get my tire looked at (possible leak) and wanted a tire rotation. Worker quotes me 3hrs which at the time wasn't doable. So I scheduled an appointment for 11am on Wed instead which made sense with my schedule and figured getting an appointment would guarantee my car would be serviced. Dropped it off and received the same 2-3hr time quote which I was cool with because I was working nearby and blocked my schedule off to pick my car back up at 3pm (4hrs from time of appt). I go back at 3 and my car is sitting In same exact spot I left it. I go in and ask to get my car and sure enough they didn't even touch it. Employee says it'll be another 3-4hrs before they can get to working on it because they got too busy. No apologies. He just asked if it wanted to schedule another appointment... Not only has a significant amount of my time been wasted, I'm also out the cost of the Ubers to bring me to and from the tire shop for nothing. Very frustrating experience. Would get your vehicle serviced elsewhere. read more

Very clean, polite, and quiet place. Dan was amazing in addressing all of my car concerns! :) As someone who doesn't know much about cars, he was very patient, helpful and knowledgeable. Super quick service! Would definitely recommend stopping by for any car questions/ concerns you may have. read more

I went for an oul leak ,so when I went to pick it up.the engine like was on so trying firgure it they just reset told me it was fine then I got down the street it came back on they said took apart put it back then almost home oil pressure low turn off car called and told them said it was ok to drive then come to find out it was broke so then fixed that,but the engine light came on again hook to machine now saying it is the crank sensor ,but cut off engine light again and says if comes back on that is what it is ,so replace that ,but the engine light came on again ,so after all that my Car still not right so finally say its the turbo and no offer to give me any money and said it is ware and tare or coincidence and there nothing else wrong with my Car before that. read more

I needed new tires as I start a new traveling job within the area. I was told when I called they would need until the next day to get the tires. My appointment was a 4pm.... I did not leave until 7:30pm. That was way way too long. Unappreciative of the television cutting off promptly at 7 when the store is supposed to close. I appreciate the deal, but I would have paid more to get out of there quicker. 3.5 hours is ridiculous. That I feel was a waste of my time to have to wait. read more

I have been a customer of Tire Discounters in Hermitage for over 10 years. I normally have had good service but slow. November 2022, I had new brakes and rotors all the way around my Lexus SUV. I was told these are as good as OEM. Immediately I had squeaking. Took them back and 4 hrs. later still squeak. They replaced brakes, back again still squeak, they replaced rotors in front still squeak another 4 hrs. later. The reality is that the quality of products put on my car was very low. Another 4 hr. wait and they put higher quality brakes and rotor on and solved for a short time. Update: Took it to the dealership and it turns out that they did not install the shim kit I paid for, and the brake pads were REVERSED. Now that the dealership has fixed it I have had zero problems. Tire Discounters now will not respond to requests to compensate me for the money I paid them to improperly change my brakes. Kind of feels like fraud at this point. read more

Great experience all around. Anthony was such an amazing front of house person! My car's new tires and alignment were finished quicker than the quoted time and I was told what my final price would be before even making my appointment. Upon paying, there were no hidden fees or "surprise" issues with my car. Will return to this location! read more

We needed a tire on our Acura. Another tire shop refused to install one tire. They wanted to sell us four. In fact, they had a policy that the couldn't even sell us a tire unless we had cash. Soooo we went to Tire discounters. They not only sold us the one tire AND installed it. We have a new tire place. So long Firestone...... read more

Their work seems to be good. Their ability to maintain a schedule is horrible. You should plan on whatever time they told you to be doubled. I have been there 3 times. 1st time- scheduled in advance an oil change that took two hours. 2nd time- scheduled an oil change that took 4 hours. 3rd time - i attempted to schedule an oil change and they told me that they don't take appointments and that I should drop it off. I said fine and took it to them at 8am. At 6:30 pm they called me because they had not started it yet. When I picked up the car, they told me the delay was because I was a walk-in and did not schedule an appointment. I explained that I tried to schedule an appointment and I was told that making a reservation was not possible because they don't schedule appointments. The y told me that wasn't what he meant. Then they told me it was because they only had one technician. Their work is good, and their prices seem to be fair, but if you are in a hurry, you should go somewhere else. This may just be a location problem, because I have previously gone to the Church Street location and didn't have this problem an oil change still took two hours, but they told me that up front. read more

If you work and want to be told an 1 1/2 and then wait 3 then come on in. They say Tire Discounters but only have 1 tech installing tires... 7 bays and 1 tech. Professional staff. Just drive one more exit and go to Discount Tires. Always friendly and professional. They give you a time and it's done. I have had multiple cars done there but was close to this store so I ran in. Oh yeah and only 2 tires (not 2 options... actually 2 tires) that fit the vehicle in stock. Please do yourself a favor... go somewhere else. read more

I have been going to these location for about 5 plus years and never had a issues, but these time they never check my break pads to prevent me from replacing them after they were rubbing metal to metal, today I stopped to get an oil change and ask them to check my breaks cause I heard a noise and they give me the news that they ware bad, so I espend 1265 dollars to replace all 4 pads at once, again I feel like these could have been avoided if they ware more aware of the situation.... after all they said they trying to save you big bucks.... read more

Get ready to spend more time and money here than you planned and you'll have a great time. I've had to argue the bill with them every single time I've come here. Fortunately they've been willing to accommodate. Had to go back last night because a cap from my wheel is now missing. And as you can see from the picture. My dash is lit up like a Christmas tree cause 3of4 tires are now low. read more

Tire Discounters - Empty counter - Tires Near Me - Hermitage, Tennessee

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I originally bought a set of tires from the Mt. Juliet store. When I left i noticed the pressure in every tire was different. The range was not even close. Yesterday I went to the Hermitage location to have one of the tires replaced due to a road hazard. I again left with tire pressures ranging from 31 to 36. Each tire different. If I can't leave with my tire pressure being done right, what can I trust in any of the work they do? read more

Absolutely do not go here. My boyfriend who knows cars set up the appointment but couldn't be with me at the appointment. I asked for an alignment, balance and rotation. I was told it would take an hour and a half. I was there for almost 4 hours. They told me I needed to replace the back left tire, so I ended up spending $330 in total and they didn't even rotate my tires (we marked the tires before so we in fact know they didn't rotate the tires). They didn't put weights on the front two tires so it wasn't even balanced. And knowing they didn't do that work on my car I'm sure they scammed me about getting a new tire. I have never felt so manipulated by a business, and it's frustrating enough personally not knowing about cars or else I would have stood up for myself at the appointment. They also didn't show me the tire they replaced after I asked the guy at the front to walk out and show me. And I guess their printer doesn't print well on hot days but I asked if he could print my alignment sheet again because some numbers where missing and he told me I would have to come in another day when it's not hot and if worse comes to worse I could just get another alignment. I will absolutely not be coming back here, I feel so scammed! read more

Was running errands when a lady pointed out a nail in back tire. Firestone was in the same parking lot but I limped over to discount tire as we have 6 cars we take there. I have a jeep so changing the tire would have been a 15 minute job. They told me they couldn't fit me in until next week. I would have gladly of paid for the labor and come back when they weren't so busy to purchase two new tires and possibly and additional spare. I sat in their parking for 3+ hours waiting on roadside assistance for a tire change that took 12 mins. They have now lost a 2-3 tire purchase and we will be moving our car collection to a better mechanic shop. I hope they feel bad for making a disabled patron sit outside in the cold for 3+ hours for a 12 minute job. I also managed to pick up several screws from their parking lot while waiting read more

I just had to take my car back there multiple times to correct issues. I had new tires put on 2 weeks ago. They didn't put new valve stems on, the alignment had my steering wheel crooked, and they forgot to put a lug nut back on. The wheels were out of balance too. Oh, and the wait was outrageous. Almost 4 hours. This isn't the first time they've messed up my alignments either. read more

Terrible at earning business. Tried giving these guys a shot and they absolutely blew it. I called to get an estimate on an alignment for my F-150 and was quoted $119. Showed up to get it performed and the manager, Jon, tells my that my total was gonna be $204. After questioning the price, he asks some chubby almost-bald blonde guy behind the window why it was so high. The dude tells him because it's lifted and has 35in tires. Sounded like he had no idea what he was talking about, because it was leveled and had 33in tires. So the manager just tells me "Well, that's what he wants to do it for." (Regarding the price and performing the alignment) Complete waste of time and gas. Will never suggest or bring any of my vehicles here. Called Christian Brothers and was in and out with no question on the price. read more

I bought my tires here after having an exceptional experience the last time I bought my tires at the Spring Hill location. I was hesitant after reading the reviews, but again, I had such a great experience at the Spring Hill location I decided to take a chance. I waited hours over the initial appt to get my tires & upon return the next time for an oil & tire rotation, i came back after the 2 hr estimate provided to me-which is excessive for the service-& my car had not been touched! I was clearly frustrated & upset & these guys could care less. Do NOT waste your time with this place! An appointment means NOTHING & you will wait hours upon hours over what their initial time estimate is. I'll take my car to a different location next time. This location does not understand customer service. read more

I have to give a positive update Roderick gave me a call back & actually had me come in for my alignment. They took care of me at no charge. Dan even took time out to explain everything that was done. I hope they do the right thing the first time so no one has to go through what I did. read more

I had a slow leak in one of my back tires and had to keep putting air in it. I've owned the car since 2020(yes, I bought it during Covid complete shutdown) but this 2013 Lexus only had 32k miles on it. I couldn't resist. My car now (5/18/23 has less than 55k miles on it but the leaky tire had to go. I ordered tires from Walmart.com for less than $550.00 dollars but they wouldn't be delivered for another two weeks. So..... I stopped in at Discount tires. They had the size tires I needed. I had the young man to look at all four tires but the back two definitely needed to be replaced. He said the front ones looked okay (a little dry rot showing on one but, I could get by with just the two in the rear. He gave me a good, better, best quote for two and four, with a bonus discount for the four. I saw a sign that said 6 months or 12 months free financing. I applied and got the 6 month free financing (longer story). I decided to go with the 4 tires. I asked, how long would it take to instal the tires plus checking my break-pads. He told me about 1:45 minutes or so. I told him fine; I can go and get a bite. This was 12:15ish. I went and got a pedicure and a sit down lunch and came back. It was now 2:00ish. I waited and waited and waited and waited........ It's now about 5:00. I went outside to the stalls and I could see my car still in the air. They wrapped it up and now it was time to pay. My bill came to $1400.00 dollars plus 5 hours of waiting. Moral of this story is, order your tires at Walmart and wait. It will cost you half as much. And, make an appointment before you go. 5 hours of waiting for a non emergency is just a waste of time and know that Discount Tires is not actually a discount place to get tires! read more

Why is it, that y'all always seem to find some reason not to service my vehicle? Are y'all allergic to money? Do I smell funny? I've gone in 3 times, and all 3 times y'all have had some reason why I should leave and come back later, or tomorrow. All 3 times I've taken my business elsewhere. Now, I won't try again. Thanks, for nothing, Update: Y'all, they reach out in public, and comment on my review, to pretend like they care, but when I email them regarding what has happened, like they asked, they completely ignore me. Typical. Hopefully, this review keeps you from being used like I was. read more

I purchased my tires from them and felt the service and enthusiasm at that time was outstanding, however now when I come in to make appointment and arrive for the appointment to have the tires rotated, that enthusiasm is just not there. It's always clear to me that they don't like to make these appointments or care for that kind of service. I don't feel that I will purchase from them again because of this. read more

I'm a regular customer, but your rates have increased too much, although you guys give me an awesome service, but due to some of your repairs and the rates, I have to go to another service provider to get it fixed, and that sucks read more

I went in about 5 min prior to closing, because when I are out to my car to run errands, I noticed my tire had a huge bubble. I knew I couldn't drive long on it so I hauled it over to Tire Discounters. They were so kind and accommodating, despite my showing up at the last minute. There were still quite a few people in the waiting room, and it did take about an hour and half to get me out of there, for one tire, but the service I recieved from the guys was great. I knocked a star off of this rating because they didn't fill my tires (which I then had to go do myself). Which is a pretty common courtesy. read more

Never fails. Underpaid mechanics that don't care about doing things correctly, and just doing them as fast and careless as possible. Got two new tires, they rotated the old tires. Got a screw in the old ones same day, no doubt from the shop's lot, and of course it's in one of the old rotated ones. Tire Discounters, thinking they're a NASCAR pit crew, instead of starting the lug nut by hand, started it with an air wrench and completely stripped it out. Had a flat the next days, and guess what? I have to break the stud in a parking garage in the middle of the night. Now I have to probably remove the entire wheel hub just to fix. read more

Walked in and only one rep, Dan, was on the floor. He took 10 minutes to even acknowledge me after he was standing shoulder to shoulder with an elderly couple (who were masked) while he talked on the phone without a mask. I had a 1pm appointment for an oil change. I walk next door to grab lunch and a coffee. I get back around 2pm...my car is still sitting in the parking lot. I sit in the waiting area for another hour before my car is even taken back. What's the point of scheduling an appointment? Once they finally finish at 3:35pm, I go up to get checked out. No apology for the wait, and there's an extra $4.50 for "shop materials" on my bill that Dan just sweeps under when questioned about it...absolutely will not come back here. read more

Very professional and personable!! Got me in and out pretty quick considering the inspection they do. read more

Tire Discounters - Waiting area - Tires Near Me - Hermitage, Tennessee

I had an appointment to have new tires put on my car. I arrived at the scheduled time and two and a half hours later drove out of there. I'm not sure if this is normal to take that long but after a long day at work it felt like forever. The counter guy was professional and friendly and I would recommend this particular store. read more

I came in the other day with an appointment for an oil change and tire rotation. Due to an overbooking error, I wound up sitting around for 45 minutes before my car was even pulled in from the lot to be serviced. The service manager, Dallas, went above and beyond to correct the error and provided above & beyond service. He personally worked on and looked after my vehicle and kept me in the loop every step of the way. In a time when customer service seems to be dimming, I was blown away by the accountability Dallas & his team took in their work. Truly impressed and a very satisfied customer! read more

Barley made it with a blown tire on my boat. Arrived at 4:16 and denied service due to shop closing at 4pm. Explained the situation i was in; boat tire was blown and did not have a spare employee at front desk said "sorry we are close can't help you" really disappointed with the customer serviced. Definitely will not have my business nor recommendation. Thankfully firestone was 3min down the road. read more

Tire Discounters - Tires Near Me - Hermitage, Tennessee

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Called at 10:20am and asked if they would be able to change my oil. Guy said yes it could be done in an hour and a half. I dropped my car off at 11:00a, picked it up at 1:15 p and it hadn't even been touched. What a hassle! Think I will learn to do myself! Slap sticks here can't be trusted! Want something done right, not the place! read more

I wish I would have read the reviews here before bringing our car to this location. We had an appointment to have rims changed out. When we got here we were told it will take an hour 1/2. It took 3 1/2 hours. At 2 hours (when I asked for an updated time frame) it was still sitting in the parking lot . I can find another business that can respect my time away from work. No thanks. read more

Asked them for a oil change and for new Windshield wipers after they told me they couldn't do a tire rotation because I needed new tires. After dropping off my car at 8am I did not get a call until 4:30 saying my car was ready. When I arrived they informed me they didn't change my oil because it was to low and was a liability which was not true at all because I checked it myself before I went just out of habit. Waited 8 hours for them to change my windshield wipers. This was an absolute horrible place to do business would never go again even for 4 free tires. read more

Recently bought new tires and used their skip the shop option. Aaron who picked me up and dropped me off was awesome! He was very helpful and flexible with my work schedule. read more

I go to this location and it is about the poorest service you can get. The manager Dan is hard to deal with. He seems nice until you need something he doesn't want to do. I recently have had my truck in for repairs and it has been a catastrophe. After getting $1500 worth of work done. They didn't properly tighten a bolt so I my steering fell apart and I had to get it towed home. When I got to pick up my truck there were 53 miles on the dash than previously. Then somehow my battery was shot. I had to pay 200 for a battery. My last oil change they left a bolt out of my skid plate. I ordered the bolts from Toyota. I took it in on my way home and said he couldn't allow a tech to get to it. But he was willing to pull a tech off to air a tire for a woman. This has happened 2 times now. I also got my wife's tire changed here and purchased the warranty. 3 days later there was a firewall bulge that was clearly a defect in the tire. I ended up having to pay $70 to get it replaced. Moral of the story if you see Dan, turn around and do yourself a favor. There is another manager called Danny. Danny is awesome. Great people skills. You can tell he really cares. Dan does not. Just condescending and 2 faced. read more