A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

I recently had work done at Hermitage Tire Goodyear and I couldn't be happier with the experience…read more The customer service is truly awesome -- the team is friendly, knowledgeable, and genuinely helpful from the moment you walk in. They got me in quickly, explained everything clearly, and made sure I understood my options without any pressure. The prices were very affordable. Great people, great service, and fair pricing. I highly recommend Hermitage Tire Goodyear to anyone needing tires or auto service. I'll definitely be going back!

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

My heavy duty Subie Forester Wildebeest picked up a rather large screw, which fortunately did not…read moredeflate the tire immediately. I called these guys on a Sunday no less, they were open and said to bring the car in and they would take care of it. They did just that and in record time and for a very reasonable rate! I was very impressed with their service!

Great service at Tire Barn, quality wheels and tires, great deal and value for custom wheels…read more3,700.00$ The owner and his staff were easy to work with and I am taking my wife's car back in for wheel mounting, balancing and new pressure monitors. I highly recommend Tire Barn!

It is rare to find someone this honest provided excellent service, but more importantly, they were…read moreupfront about the costs and didn't try to upsell me on things I didn't need. They truly deserve all the success and five-star ratings they get.

A very courteous service representative Nate came out and assessed our tires. We did the free…read morerotation and he did say we would be needing to think about getting some new ones soon. He actually showed my husband the tread wear number. The rotation service was free when we bought the tires

My tires had a lifetime warranty, they replaced a couple of them over the years too…read more Comfortable waiting area and pretty speedy replacements, great customer service. Thank you Discount Tire.

Dominick was absolutely great helping me out today! I needed new tires and an oil change and he…read moremade sure I was taken care of even though they were extremely busy. It was a great value and I feel safe driving my car for work again. I highly recommend this location and the staff were amazing!

I wouldn't come here unless you can leave your vehicle and have them call you when it's done. Went…read morein for an oil change and finally got to check out a full 2 hours later. I understand that they are a full service shop so they do more than that when you ask for an oil change, but they have windows into their work area so you can see as the staff are leaning on your vehicle watching videos on their phones and laughing rather than prioritizing getting customers going and then taking any break they need. They do a good job, but they do not have any sense of customer care in the slightest. 2 guys leaned on my completely finished vehicle and watched videos on Juniors phone as I watched them for the last 20 minutes. The guy I can only assume is in charge in the back sat on his computer with his back to them the entire time.

Update- 4/29/24 Someone named Lee who is listed as a…read morebusiness owner of Firestone responded to my review by thanking me for the positive review and stating they hope to see me soon. This is an example of him reading not to comprehend and responding without compassion. The review wasn't very positive and I ended my original review stating that the relationship with Firestone has been soured and I'd probably never return. To him, that's positive and means they'll see me soon! Steer clear, there seems to be much more than car knowledge that they lack here. This will be an honest review of my most recent services with Firestone. The people that work there are awesome and it pains me to have to write this review. I have been a customer of Firestone since 1999, starting at the East Nashville location. And getting to know Chip and Tony pretty well. I started to frequent the Hermitage location in 2022, and the for most part, I've always had a pleasant experience. Craig was a breath of fresh air, and while Justin and I had a rough start, he's been amazing as of late. However, this is about some ongoing issues I had beginning in March of this year. I went in because during an oil change they told me that I needed to have an axle/ cv joint replacement. I returned to have this service completed and told them about a noise I'd been having when I accelerate. Justin said the issue may be the axle and cv joint and since they were replacing the noise should subside. When the repairs were completed, I was still hearing the noise and I returned on 3/10/26, to ensure they had completed the repair properly. Justin had them check and he came back and stated that upon inspection, that the issue was my two front wheel bearings. I went ahead and had one completed that day, and was still hearing the noise when accelerating. I returned that Friday on 3/13/26, and had the other one completed. However, upon completion, the car was still having the same issue. I reached out to Justin on Tuesday, 3/17/26 and explained to him that I was still having an issue with the noise. He told me to bring it back to have them check it, but I've been missing work, back and forth with this car, so I told him I would when I could. Justin was super nice about it and said, he would make it a priority when I was able to come. However, I ended up taking it to another mechanic. I explained to him the issue about the humming noise when accelerating. They checked and said both of my rear wheel bearings required replacing. They replaced both of the rear for $475.00 and I've not had the noise issue since. However, the front does vibrate sometimes, but not like before, so I am wondering if I ever needed the front's replaced and if they were properly replaced since there is still some vibration when accelerating. Overall, I ended up spending, $1,319.92 in a two week span and the issue was never resolved. Again, I'm not blaming Justin, but when I did ask, why was it that I was being told something different each time I came in, he stated that different mechanics do inspections differently. However, you would think all mechanics would check the same things, if that is the chief complaint. My car is now repaired, but this encounter has definitely soured my relationship with Firestone, as I no longer view them as a trusted partner. I think inspections should be the same across the board or as similar as possible to avoid these kinds of things and to find and correct the proper issue the first time. That wasn't my case and after being a loyal customer in both East Nashville and Hermitage for over 29 years, I'm not confident that I'd recommend Firestone to family and friends, or that I will continue to do business with them either.

So I didnt need tires, nope, but i had filled a 5 gallon gas tank with a few gallons and just got…read moreout of church and decided to just put it in my truck. Problem is, that darn gas spout didnt work properly. I wrestled with it before asking for assistance. The young man there was so kind and helped me put the fuel in my tank so i didnt get any on me. I appreciate the help, especially because it was mothers day. Thank you so much!

Quick and responsive. Very professional but personable. Took care of my riding lawnmower overhaul…read morein 24 hours. Will definitely use him again.....sooner than later!

From the owner: Veteran owned and operated small business that focuses on customer satisfaction and treating…read moreeveryone like family. Here to service your motorcycle/atv/small engine equipment.

My daughter curbed her tire at school and was stranded there. I thought I'd just throw the spare in…read morefor her but didn't have the right tools or lugnuts because of her aftermarket wheels. Veterans Roadside Rescue saved the day and arrived at the scene within just a few minutes. Tyler was very professional and courteous. I will never use anyone else for towing or roadside assistance!

10/10!!!! My car had a flat tire after some snowy weather and I lucked out with these guys. They…read morewere so thorough, funny, and fully honest about everything -- checked my (pretty much dead) battery as well and walked me through the process of changing my lug nuts due to an issue. They picked up all of the needed parts for me and called me at each shop to OK the prices, dropped my tire off at their vetted shop (after they stood in the cold searching for leaks for over an hour the night before), and put it all together in one single day. Saved my day and made it look so easy... I might not ever have to bug my dad for car advice again!

Last night, 6pm on a Friday, I caught a nail in my tire. I rolled in and the 2 men working, Greg…read moreand the guy with an accent, looked like they had already been run ragged all day. The shop was busy. There was another woman that got there before me who also got a nail in her tire. The phones were ringing, and people were coming in to get their cars. It was stressing me out just watching. These guys tho, they were so nice and funny and sweet and cute and kept their cool and I'm not trying to flirt I just can't think of another way to say this was a good experience and I appreciate them. They got both our tire situations fixed in less than an hour and the price was more than fair. Thank you, guys!!!

As a young woman who travels frequently, I typically have negative experiences getting my car…read morefixed. Not here! I came in from out of town with tire losing air fast. Jamie and Daniel were consummate professionals. They did't lie and force me to buy more than needed, they were kind and respectful, and they worked fast. I could not have hoped for more. So grateful.