A friend recommended your shop, and based on your great Google reviews, I decided to bring my car in when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation. read more

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most excellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service! read more

Highly recommend! I've had two separate times where I had tires losing air and they got me in quick and were able to plug them in under an hour. They charge very decent prices and have had great customer service. Don't go to discount tire or tire discounters they will rip you off, come to this place! They won't overcharge and will get you in and out! I'm very happy with the service here! read more

I had a slow leak in my tire and took it to my usual service station. They said they didn't have the right tools to fix it properly. But they suggested I go to Gateway. I'm glad I did! I waited while work was done quickly. Justin told me there was a screw in my tire and I was good to go. I said "what do I owe you" he said "no charge, and have a nice day"! That surely made my day and I will be back to Gateway for all my tire needs in the future. Awesome customer service! read more

Gateway treated me like they didn't want or need my business. you can do better than this for your customers.

Saw online a while back that this business can service nitrogen filled tires. My tire on the rear drivers side kept losing air. I called, they told me to come in the next day and they would take care of me. These guys were awesome! a very nice young lady drove the car in their stall (I do not know her name ), and within 30 minutes we were on our way.They found a screw in one tire and a long nail in the other. We tried to pay , but they refused. My husband and I just want to give a big thank you to this business and especially Mike, George, and the young lady, for making our customer service experience a great one. We highly recommend this business. read more

I'm just going to say this, I'm a lady and I hit a lot of curbs and drive over a lot of things. I get flat tires more often than your average guy. I've been to plenty of tire shops before and NEVER have I ever received such quick and easy service. Every other tire shop around my neighborhood was telling me there was at least a three hour wait, if not more. These guys were able to get me in immediately and switch my tire immediately. I'm a busy woman I'm always working and I don't have time to wait. I was beyond impressed with the service and kindness of all the gentleman that work here. Kudos to you guys I will definitely be telling everybody about you. read more

******HIGHLY RECOMMEND***** I went to a few tire places and was down on my luck. My wife mentioned this place and I'm beyond satisfied with the work and customer service. Will definitely be back! read more

This is a good place to have work completed on your vehicle. They are honest, and will match competitors prices. Mike and George have always been very helpful to my family. I have used their services for many years now, and have not been disappointed. read more

My son was in fact the customer but I was a first hand witness to the incident at hand. An employee dropped one of the wheels that we brought for new tires and the drop caused very light but visible cosmetic damage. Being fair it was unintentional and due to the condition of the box containing the wheel. However, as I passed the wheel from my hands to his I verbally noted to him that the box was not in great shape. This stuff happens. However, the manager, not the original employee, turned it into a personal attack on my son, asserting the incident was his fault. My son wasn't even present when the exchange occurred. So I fault the manager from that perspective. It also sounds like the employee who dropped the wheel may have been a little mis-leading when giving his statement to the manager, and he could've been forthcoming and curbed this drawn out negative experience. This wasn't our first trip to Gateway, but sadly it will be our last. read more

I called to inquire about having my vehicle tires filled with nitrogen, and the manager immediately replied. I was told that no appointment was necessary and to arrive before 5:30 PM. I left work early and drove to the location, arriving at 4:30 PM. The person behind the counter met me with a less than enthusiastic, "Yeah." When I informed him of why I was there, he informed me they were very busy and couldn't get to it today. When I explained that earlier in the day I was told otherwise, he said, "You can leave it, and we might get to it by 6:30 PM." I will find someone else to take care of this issue. read more

Gateway Tire & Service Center - Gateway Tire, Hermitage, TN - Tires Near Me - Hermitage, Tennessee

Took the time to see if they could warranty a tire on my van. Tire was to old, even though they looked new. Gave me a good deal on a replacement tire. read more

Just last Sunday after church, my car would not start. I was frustrated and didn't know whom to call. Monday came, someone told me to call Gateway. I called and the guy who answered told me they don't do on sight repairs, that my car had to be towed. They were very nice to come to my work to pick up my car keys and in about an hour or so, they were back handing me my keys (at my work) and told me that the cables connecting to my battery was loose. They tested and made sure that nothing was wrong with my battery and that I was good to go. I asked how much I owed and they told me 'NONE'... of course I insisted and was just in awe! Yet, they insisted that I didn't owe anything. Other repair shops would have taken advantage of the situation and charge me an arm and a leg. for this, I give them 10 stars for the BESTEST! read more

This morning while working, I was informed that my SUV's back passenger tire was almost flat. I went to a service station to fill it with air then slowly drove to Gateway Tire & Service Center in Hermitage TN. Mike Stowers and George Kaicles were awesome. They checked my tire only to discover I had a nail on the top of the tire and a screw on the wall of the tire. Yikes! Replacement time! Mike and George were awesome and quickly replaced the tire then serviced and balanced them. I was back at work within a very reasonable amount of time. I have been using Gateway Tire for about 15 years. It's always great to see familiar faces when I walk into the building. I trust them! Thank you!!! read more

I've bought several sets of tires, had numerous mechanical repairs and general maintenance over the years. I've always received friendly and professional service. This is one of my favorite places to do business for my cars. Thanks guys! read more

I needed to replace a tire on my wife's car. She ran over something that cut the side wall. Could not be repaired. I went here as they are one of the few places in the area that does nitrogen fill on tires. They installed the tire and nitrogen filled for me. Quick and no problems. Fair price! Shortly afterwords, I had a slow leak in another tire on her car. They found a nail in the tread. They patched it, nitrogen filled it, and charged me.......$0. They said "next time you need something done, come back and see us". Nice people, quick work. I'm happy. Unfortunately, I just moved to Murfreesboro. But it might still be worth the drive for good service, as I have been to some awful tire shops in my time. These guys will take care of you! read more

Went there with a bolt in tire they fixed it no charge said come back when you need tires I'll definitely be back thx very much gateway tire on Andrew Jackson blvd hermitage tn read more