After our truck being totaled, we began our search for a used truck and found our way to Lithia. We…read moremet Sales Representative Kevin Emhoff. We spent the better part of two weeks looking not only around town but also at Lithia, and Kevin was patient and listened to all our wants, needs, and don't wants. Kevin was able to find us a vehicle that met all our needs. We found their in-house financing easy and reasonable. I highly recommend Kevin for his exceptional customer service and diligence in helping us find a vehicle.

To start off I bought my Jeep from this dealership. I distinctly remember asking if he knew of any…read moreissues with that or similar models, to which I was told no. Mind you, the salesman may not have been aware of any at the time. However, I'm not sure their history with integrity should allot them the benefit of the doubt. I had been taking my Jeep in to them for years, trusting they were doing quality work and charging a decent price. Initially it seemed they were. Mind you, I don't know much past the basics of vehicle maintenance. So who knows how many times the swindled me before I caught them. This brings us to this 7/3/25. My Jeep started making clanging noises. I immediately took it in, especially being a single mom who understands the importance of mechanical performance in relation to vehicle safety. Upon taking my Jeep in I asked the clerk to tell the technician IT HAD TO BE DRIVEN to hear the issue. I even had her write it down. She said she would ensure they did and would call my when they were finished; but stated all technicians would be out for at least another 30 mins for lunch. Not even 30 mins later I received a call saying they looked it over and they didn't see any issues. This made zero logical sense for several issues besides the time difference, but I figured I'd go there and talk to them in person. When I spoke to the clerk she swore that they looked it over and saw no issues inside or out. So I asked her (while staring her dead in the eye) if they test drove it. She paused and said, "uhmm yep. They did." So I asked again, "Are you positive? Because I'm pretty positive there is something wrong but they won't be able to tell unless they drive it." She again affirmed they did. I then asked for a print out of their work. To this she responded, "Oh, you don't get a print out for them just doing a check like that." I said, "Really, because they have every other time?" She again said they didn't. So I asked, "Then how do I know they looked it over or what if I need to bring it in in reference to this visit?". She said, "Oh, well we have it documented in our system. Don't worry." Not wanting to fuss I left but immediately felt I was being lied to. However, it was the 4th (or day before) and I didn't want to make a fuss. Not even 2 mins after getting on 10th my Jeep started making the same horrendous clanging noise while also losing power in spurts. I drove it home on side streets. Then immediately called my dad to come take it for a drive. After which he told me DO NOT DRIVE IT-AT ALL! It's absolutely not safe to drive and they shouldn't have let you drive it out of that lot. We then had it towed back to the dealership following the holiday. Long story short after doing some research I found out there was a mass recall on Jeeps of similar makes for PTU failures. Some of the specific warnings about PTU failures are that they can cause you to suddenly loose power, loose the ability to stop, and even combust (aka catch fire). So I took it back in and talk to the SM(sales manager) who at first tried to deny I even brought it in DUE TO THEIR BEING NO PAPERWORK IN THE SYSTEM! I then told him the name of the clerk. He called her in and she acknowledged I was in but ONLY THEN ADMITTED IT WAS NEVER TEST DRIVEN! The SM swore he would do everything to ensure it was taken care of and earn my trust back. However, they then tried to charge me for the recall work-ALL OF WHICH SHOULD BE COVERED! Clearly he failed, but then a new SM came in. Maybe things would be different. 3/4/26-Instead they again charged me for damages to a bolt that "somehow" was missing despite being told that it had to be removed physically. However their own mechanic even stated in front of them, "UNLESS it was damaged due to the extra stress due to the PTU failure." Plus it is in the same area where they had to go in to repair my PTU. I had them put it back on the lift and show me both areas. So if you are looking for honesty, integrity, and pride in the workmanship AND leadership behind it, I suggest you go anywhere but here. Period.

We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys

I've been taking my car here for routine oil changes for quite some time. This weekend a friend…read moreoffered to do it for me, since money is tight. He found that my oil was a QUART short and the filter had not been changed! I wonder how long this has been going on for. This is SO disappointing, I feel swindled and taken advantage of. Shame on you guys!

On Nov 22 2022, I went in for a regular oil change, brought my own oil and new oil filter WITH new…read moreplug....cause you know, bimmers are finicky. Well, Im happy to say they finally finished the oil change TODAY (04 Jan 2023)...it only took a total of 3 oil changes, 2 oil plugs, 3 tow truck tows, 1 rental for 6 days, 24 days of personal leave taken, one "forgot to screw the skid plate back on" damaged skid plate, one stripped oil pan resulting in Valvoline buying me a new one, one district manager, one regional manager, and one Montana Valvoline Enterprise Manager....and then getting my car back and it looks like it's been mudding off some back roads in Augusta, Montana. 0/10 would recommend, especially with lack of communication and having no idea where my car was for about three weeks. Hugh's Diesel & Auto Repair actually fixed my car and replaced my oil pan. 10/10 would recommend, especially when we had the cold snap and all the diesel trucks gelled up and their engines froze.

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

For almost five years until recently, 15th Street Service Center took care of my 2002 Audi A6, my…read more1991 Toyota forerunner SR5 and my 2013 Toyota custom trail forerunner. This shop's professionalism, expectation-setting, expertise, honest guidance, true pricing, timeliness and responsiveness cannot be praised enough by me. I had a diversity of vehicles that they were able to service from tires to alignment to mechanical to technology, etc. - especially troubleshooting what was wrong with my older vehicles, find parts and keep them running - and they could always fit me into their schedule no matter how busy they were, and meet the deadlines they set for pick-up appropriately. The staff was always kind, courteous, took lots of time to help you with whatever challenge you had, and always took the time to explain the issue and the choices you had to remedy the problem. I cannot recommend any vehicle mechanics and full-service fuel business in Great Falls for a service related business that is better than 15th Street Service Center. If I still lived there they would have my business for life. A special note: if you are a woman, I highly recommend this business because they are one of the mechanic shops that doesn't charge women higher prices because of their gender. If you are a woman and don't know your vehicles well, this is something many mechanic shops will often do. As a female bringing your vehicles to 15th Street Service Center, you can expect respect, honesty and the same prices as anyone else coming in. If you need repairs or anything for your auto, please consult this business. I highly recommend their services and their stellar workforce.

I'm only leaving one star because I didn't have the option to leave zero. I took my truck here to…read morehave my tpms system, that they installed, fixed as it did not work. 45 minutes goes by and the "tech" asked me how to take the wheel off. I commonly suggested a lug wrench. Shocker it worked. Another hour goes by and still nothing. Finally after 2 hours of sitting watching 4 mechanics, at a tire shop mind you, ponder how to re install a tire on a wheel. I should have known by coming to Walmart for anything other than groceries. Same yourself the ass pain and go to les Schwab. Way better. *UDATE IT DIDNT WORK. AVOID AT ALL COST

First of all the guy who works the register is amazing. He needs a raise. Through what turned out…read moreto be a 2 hour wait for two patched tires and a new tire put on (when we were first in line mind you) your register guy made I bareable with his quick witted jokes. Second your mechanic sucks. No offense my patched tire is now worse. Customer service A++ Mechanical Service D-

Joshua is the manager and I can assure you I will never go back to this establishment again!!!!…read more His arrogant rude behavior was appalling he belittled the workers even openly stated I'm out of here at 6:30 no matter what . As a result he rushed through my service checking off service maintenance checks he never performed told the employees Sam and a young man that had only been there 4 days that they were to slow get out of my way ill do it myself . He was out of control !!!! If I had been one of the employees I would have walked out. As I said it will be my last trip there . $234.00 later and I'm not even sure my oil even got changed

im a very angry about how my oil change was done, they used there Turk Rench to put my oil filter…read moreon and the same with the plug, i new that, because the min i heard a drill under my car, i thought damm that things going to be hell to get off, and now this mechanic is telling me that they may not know how to get it off, i do not have the money to get a brand new car, whoever put that oil filter had no idea that there only supposed to be there, for a a limited, amount of time, they are not a permanent piece, it was because i was the last costumer of the day, this is not professional at all now i have no idea why someone would use power tulle to put a oil filter on..these guy havve no ide on what they are doing, if the last custemer dosent mean anything then why work. DONT GO HERE, A OIL CHANG WILL COST YOU MORE THEN THEY PUT UP????

My husband and I took our truck to Firestone and talked to a guy named Matt, he was amazing, his…read morecustomer service was awesome and he did the job quickly, he even took the time to explain to my husband what was wrong with our truck, how it happened, and walked him through how to fix it. If you want someone to take care of your vehicle, take it to Matt! Great service, great employee! Will be back again!

Do not waste your money here. I took my car here because my transmission fluid was low and I needed…read morean oil change. 6 hours later I got a call saying my car was ready for pickup. I paid the bill only to have them tell me "Yes your transmission fluid is low. No we didn't investigate it or top it off. No we didn't do the oil change you requested." I paid about $25 for them to tell me that I had low levels of transmission fluid. The entire reason I brought the car in the first place. Ridiculous.

I appreciate Management reaching out to me and apologizing as well as their Corporate office…read more Apologies go along way for me. I also understand people have bad days. Thank you to the Management and Corporate for reaching out. It means more than you know.

Went on 4 separate occasions and was told each time they didn't have time or the wait was over an…read morehour to put air in my tire or check if I had a possible leak. Each time I went there were zero cars or customers around, employees were standing around talking and joking. This location has horrible service.

Called about getting a sensor replaced and received an estimate ($370) for over $100 more than the…read moreestimate from S & D Auto Repair ($250 maybe less). I'm not a fan of getting over charged so I didn't go through with them. I'd like to give them the benefit of the doubt, so hopefully they charge so much more so they can pay their mechanics better or somehow change a sensor better. I called because they were rated 5 stars.

I have used Bud for my car repair needs for the last 20 years, I appreciate his up front no…read morebullshit service. He lets you know what needs to be done to your vehicle which is not what I always what I want to hear but I trust him completely. He is not the cheapest nor the most expensive but he is fair and honest. He stands behind the work he does

Even tho I couldn't get what I needed with the funds that I have, I still wanted to leave a review…read moreregarding Vince the man I spoke with on the phone. He tried his hardest and he had the upmost respect and concern. He cared and he had tremendous customer service skills. So I just needed to give this this man/ employee the courtesy he deserves. Thank you Vince much appreciated. Myka

We are traveling cross country and on one of our stops, we spent the night in Great Falls. I showed…read moreat opening time and they quickly found the problem with my tire, without an appointment. They could have easily taken advantage of the my situation and over charged. They spent about an hour on my tired, patched it and didn't charge me a penny.