Amazing quick service. Everyone was nice and attentive to what was needed. I will definitely be…read moreback to this location. Glad to have found them in Charleston.

Fixes tires in a timely manner. Takes pride in their work. Owns up to mistakes, makes them right.read more

Originally was satistified with this location. I am updating my review now as we had a bad…read moreexperience. My wife's car was shaking when driving at a specific MPH. We choose Gerald's as we trust them. We dropped it off at night, so they could diagnose the issue. They called us and said after inspection it was a tire issue. We went ahead with the service as they recommended it. When they called us to pick it up, I asked if they were able to confirm if the issue was resolved. If not, we could have it further diagonsed and resolve the issue. They told me they do not drive the cars after installing tires. Odd as how would they be able to confirm if the issue was resolved? Continuing to trust them, we picked it up and our car. Unfortunately for us, we have two new tires and a car that still shakes.

2/26/26- I just reported a great visit on Monday but there's a little more to add…read more Sadly, it's not good. When I brought that car in a specifically said that I had brand new lug nuts on it and that I did want an impact wrench used on the car at all. Well, that didn't happen. I've now got some lug nuts that need replacement. When you look at the pics you'll see the damage. The fact that the paint at the top of the lug nuts has been scraped off also tells me that a shallow socket was used. A deep socket would never even come close to touching the top of the lug nut. Also, no attempt was made to keep the wheels clean. There are very big grease marks from someone's hands. That should have been wiped away. I'd use them again, but I'll also be sure to explain to them that this happened and that I wanted to be 100% sure it didn't happen again. And I'm dropping the stars from 5 to 3

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

Not even three weeks ago I went in knowing I needed two tires and some front work done. They said…read morethat's fine they just had to order the tires. Asked if they needed to look at my vehicle to see what else was needed because I know I was gonna need an alignment too. They said no to just come back the next day. Went in and was told I needed to come back the next day as they needed to order more parts but still put my tires on without an alignment. A little over $1600 and two whole days wasted. Yesterday I was driving home from work when one of my brand new $173 tire blew. I took it back to the shop being as it hadn't even been 30 days. I got told that bad things happen and that there was no warranty for the tires I got. If I wanted a new one I would have to buy yet another tire. Years of business down the drain but with the new management the whole company has gone under. Wouldn't even recommend this 'repair' shop to my worst enemy

Great prices and trustworthy staff. We can usually have work done the same day. Wish they were open…read moreon Saturdays

Costco is great for those frequently used items around the house. Wither it be household goods or…read morebulk food item's they got it. They even have smaller items as well not to bulk up your house too. Also, don't sleep on the bakery either. The loaves are great. If you're lucky enough you might even find their jalapeño sourdough. My mouth is watering just thinking of it. If that's not your speed then the Italian bread might be to your liking.

Always things on sale, which is lower than the usual low Costco price. Today what I noticed was…read moretoothpaste (5 pack). all batteries, AA, AAA, 9 volt and more. I went in to buy Kirkland (the Costco brand) toilet paper and paper towels, but ended up spending $123.00.If you spend less than a $100, then you didn't pick up three bottles of wine, the new John Grisham book and such, like I did today. The clothes are always stacked neatly as they have one or two people going around and doing nothing but straightening them up. Of course the Christmas decorations, toys for the kids are out, as they seemingly were out when the Halloween 7 foot tall skeletons were out also. It's not shopping, but an adventure!

Quick service and friendly staff. Gave a recommendation to get new tires but advised I had a couple…read moreweeks if I didn't want them that day. Nice to find somewhere that gives a professional opinion but doesn't pressure you to do something that day to increase sales!

Called them when I found a bubble in my tire.They saw me 10 minutes later said it'd be 45 minutes…read morewait but I was out in 15 flat!- but without a flat a full brand new tire! Well oiled machine, great price, so relieved that my whole day was not spent at the shop.

Although I lived closer to this location I haven't been here yet and often go to the one on Ashley…read morePhosphate. Christian helped me get scheduled to get one of my tires repaired/replaced. Upon arriving, he was also there to check me in. Very friendly and helpful guy. When we spoke days before, I was told that the specific tire I needed would arrive by today but came to find out that it wasn't. However after inspecting my tire, they were able to repair it with a plug since it was just a nail that was causing the slow leak so it did end up working out. But in the future I do hope that it's communicated to me if my tire doesn't show up on time so that any time wasted is avoided. Overall the appointment only took about 45 minutes and I received a text to notify when my car was ready. It didn't cost me anything because I had put warranty on the tire which was also a nice feature they offered. I still plan on coming back to this location next time.

The guys who work here are very kind and considerate. They knew exactly what I needed and did not…read moretry to upsell me on stuff I didn't need. They worked fast and I would absolutely recommend. They will also happily price Match so do your homework before going in, although they were only a few dollars more than the cheapest I could find online

Usually I go to Jiffy Lube for oil changes. It's quick, easy, and no-frills. For some reason I…read moredecided to try Firestone this time and figured booking an appointment would make it even easier. I showed up on time, checked in, and asked how long it would be. They told me forty-five minutes, which already seemed excessive, but since I was there I waited. After an hour I asked for an update and was told they didn't have the right filter for my car and needed to go buy one before they could even start. No one had mentioned this during the full hour I was sitting there. I said never mind and asked for my keys, and then they couldn't find them. Apparently the technician had taken my keys with him to get gas. Eventually they returned them and I left. I drove straight to Jiffy Lube and ten minutes later my oil change was done. Zero out of ten. I would never go back to Firestone.

Very expensive. Moody person at front register. Go to Costco for Michelin tires much better price.read more

These guys are awesome! I came in on a Saturday around noon and was helped so quickly, professional…read moreand friendly. Gavin and his crew are top-notch and highly recommend! BTW, 2 new tires very reasonable!!

If you really want to hear about Gerald's Tires & Brakes, the whole thing was pretty average and…read moreslightly depressing. I hate getting road debris in my Goodyear Eagle GTs ​I rolled in there with my 2002 Mustang GT because the tires were getting completely shot from burning rubber, so no nails this go round. The first thing I notice when I initially drove up was this cool giant snowman made out of painted white tires sitting outside. It's supposed to be cheerful, I guess someone spent way too much time trying to make rubber tires look jolly instead of plugging, but credit for the creativity, i wish i had a pictureto show you. Inside, they try real hard to be overly nice to you, small talk while waiting for a tire job or a tire balance just feels totally bizarre. I don't need conversation, I just need four tires that won't blow out on the highway. ​The guys working in the shop were smiling and acting like changing tires was the greatest job on earth, a credit to them, you should see the commercials. They got the work done on my Mustang quick enough, and the car drove fine, the tires hold air, and the alignment isn't pulling so I can't say they didn't do what they were paid to do. But all the forced cheerfulness and gimmicky decorations make you feel like you're standing in a theater play about auto repair. ​Three stars. They fixed the GT, but the whole experience leaves you feeling like everybody's trying just a little too hard to be pleasant.

Exceptional service. Came in after work and Gerald's patched up my tire in about a hour. Sophie and…read moreRylee at the front desk exhibit southern hospitality with their kindness and service. When I arrived I was surprised it was no charge. I really wanted to tip the gentlemen that worked hard to get my car up to par in a safe and swift speed and learned they distribute the tips amongst the workers for that day. It's not expected but it is appreciated. The rose brightened up my day as well. Thank you to the folks at Gerald's - I'll always recommend you to friends and family. Sidenote - park along the grassy areas back around the neighborhood or if in the parking lot, look for the green pole posts. If not, car may get towed while waiting to be serviced. The parking lot in the back is mostly reserved for the shopping area patrons.

Can't say enough about my experience. The first time I brought my car here was a while ago to have…read morethem check something out that literally no one could figure out and since it's a smaller place they couldn't figure it out either - BUT THEY DIDN'T EVEN CHARGE ME! And they recommended a place that specializes in finding issues that no one else can. I did't end up going, because just like everywhere else they said it would be like $200 just to look at it. Pass. It ended up getting fixed so I'm good on that. But this review is about my current service for brakes and tires. I have an olllllddddd car so this won't be the same for everyone but I got out of there with new back brakes, rotors, etc. plus 4 new tires for under $900!! Dude - I have NEVER paid this amount ever for brakes and tires. I almost cried. They also told me that my shocks, that another dealer said I needed to get done, were absolutely FINE! That other place was gonna charge me like almost $3k!!! Anywho, dropped off the car at 7:30am and they were done shortly after 1pm. With the amount of work already lined up - I was shocked. I thought for sure it would be done the next day. Lastly, I got there at like 7:10am to wait and there was already a line but their procedures for this (which apparently they're used to) were so organized snd efficient and got everyone checked in and out the door in less than like 15 minutes. I've never seen that. They also clapped for us as we entered. That really caught me off guard, but I thought it was kinda cool and cute. Who does like an applause?? lol I am blown away right now. I'm officially a lifetime customer. Wish I'd have been going to them from the start!