I had an extremely pleasant experience with this Tires Plus, and it started from the second I called. The woman who answered, Renada, was super professional, polite and courteous. This was a huge surprise after having intersected with the complete opposite with the TiresPlus on Conway road. She answered my questions promptly and seemed genuinely interested in helping me get a new set of tires put on. After coming in, she was just as pleasant and genuine in person. A time and amount was quoted to get the tires put on and it was done. The tires were a good deal as well. After my horrible experience with the tires plus on Conway I almost wrote off the whole brand, but she mended the view I had of Tires Plus. If only all shops had someone like Renada. I can't say much for the rest of the staff because I did t interact with them, but all of the performed tasks were done well, so they get five stars as well. read more

Tires Plus - The tires and wheels installed on my Mazda 3 at tires plus. Done perfectly. - Tires Near Me - Orlando, Florida

I'm here to warn people. I used to go to Tires Plus all the time. However, in October of 2025, I went for an oil change, and I was told that my front brakes needed to be replaced; they took me back and showed me that they were worn out. I agreed to change them. 6 months later I went for an oil change, and I was told that my rear brakes were "metal on metal," which is under 3 mm, and my front brakes were "worn." This made me suspicious right away. How can my front breaks be "worn" in 6 months if I don't drive a lot and my first breaks lasted me 6 years? My fiancé works a lot, and I don't ask him to work on my car, but he told me not to get the brakes and that he will do it himself. When he removed the rear break pads, they were halfway worn (about 5mm). Which, yes, it's halfway, but not "metal on metal." He said that I cannot go back to this shop. Because I'm a female, they thought I would not question this. I will not be going back to this place for anything at all. Beware of this and don't believe everything they tell you. read more

I came to this shop and paid to have TPMS sensors installed in my tires. Later on, another shop scanned the wheels and told me there were no sensors detected at all, which immediately raised concerns since I had already paid for that service. When I went back to question it, the situation was frustrating because I was initially told that the sensors had been installed. After pushing the issue and explaining what another shop found, they eventually agreed to refund my money. I do appreciate that they refunded me in the end, but it's concerning to be told work was completed when it appears it may not have been done in the first place. As a customer, you trust that when you pay for a service on your vehicle, the work is actually performed. I would strongly recommend that customers double-check services like this and ask for proof or verification before leaving. read more

I was advised to go to Tire Plus by my local garage. He referred me to them, and advised it would take an hour to get the tire replaced. Got here, handed off my keys and sat to wait for the vehicle. Now the estimate is 2 hours. read more

If I could give it negative stars, I would. I took my car to replace a tire and when it was returned to me the inside of my car smelled like cigarettes. I am 7.5 months pregnant and it was such a strong smell. I called to let them know and the woman on the phone named Marianna said "I don't know what you want me to do" she told me a 19year old boy was working on my car and "couldn't even buy those" (trust me they can find it somewhere) still, my car smells of cigarettes and I was dismissed from any help. Truthfully should have gotten a refund because now I have to get my car serviced for the horrendous smell. Terrible customer service and card for clients. read more

Took my car for a simple oil change. Seth stated that I had a leak and that I needed my radiator replaced. I normally just get oil changed there and not anything else because I have a mechanic that I use and have been using for many years, my mechanic was on vacation And decided to give tires plus a chance. I decided to move forward with the repairs. I picked up the car and Seth stated to me that there were NO MORE ACTIVE LEAKS in my car! I said great and I paid the bill. Right when I got home, I put a huge piece of cardboard down (75in Tv packaging) and a few days later what do you know there's leaks. I called and the manager Shawn stated to bring the car back. They told me that I had other problems with my car. Why are you telling me this now. You did an inspection and stated I had no active leaks. Very questionable. I picked up my car and what do you know my AC was not working at this point I was furious. I called Shawn and told him what is going on with my AC? Very condescending stating that they didn't work on my AC. I stated that my AC was working when I dropped off the car and you worked on my car and now it's not working. Shawn said bring the car back. ARE YOU SERIOUS??!! No way! Beware! BTW my car is at a trusty mechanic that I've been going to for six years, and I should've followed my gut and waited for him to come back from vacation. read more

Tires Plus - I still have a leak! - Tires Near Me - Orlando, Florida

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Literally a scam. When they worked on our car and tried charging 4000$ (after all their discounts) for things that the car doesn't even need, wrong oil and so much more, when we came back and just wanted an oil change for our other car they said 'we saw your negative feedback and don't want to service you anymore. Don't come back' like babies?? How you gonna see negative feedback and be like :( act like a business already and not like a child. They're constantly charging people for things they don't need, BEWARE, they think all their customers are stupid. read more

Store #533416 Winter Haven, FL - 5996 Cypress Gardens Blvd Let me say you don't deserve any stars at all . Let me tell you about our experience. We took my husband truck in because the AC was making a horrible noise and under the passenger floor mat the floor was soaking wet. My husband spoke to Tony and he said bring it in. They looked at it and replaced the blower motor now Let me add here that the AC worked on Low ,Medium and High speeds. Nothing was said about the switch or panel until we picked it up and Tony said we needed a new switch because he said it only worked on Low and High speeds now, which we should of questioned but we trusted his word BIG MISTAKE . He was also suppose to check the drain hose but didn't and said when we come back to get the switch he would check then. Now we had the entire panel changed already but it had been a few years they told us it had never been changed basically calling us liars. So we go today 3/19/2026 to have switch put in Tony said it would be a little over an hour we were good with that and said we would like to get oil changed on my car when we come to pick up truck. Tony said no problem. Well we come back and Tony is out and another guy with a smartbutt attitude is now there . We let him know we are here for truck and drop off car . He didnt give us a time frame but they were bringing down the truck so we went into waiting room several customers came in even one that was irrate becuz they upsold her on things she didnt need and didn't fix the problem. Well we waited about 45mins and finally my husband went up to check status now Tony is back and other guy gone. Tony said sorry I didnt call but we can't put the switch on becuz there are wires cut. Hold up wires cut . Now not only does it only work on Low and High speeds now you tell us wires are cut. Tony had absolutely NO answer to why . My husband said well I brought the truck in becuz of a noise only You Tony suggested the switch .hmm crazy right. Well no explanation could be giving. He said His mechanic wouldn't lie so basically once again calling us liars. So over 600.00 dollars later and the only thing that came out of this is the horrible noise is gone. Could we call corporate sure but we already know how that goes either they won't take your call, back up their employees , or tell you there is nothing they can do. So like others here in Polk County we go somewhere else and just like Pet Boys screwed us with a starter issue we will continue to tell everyone NOT TO GO TO TIRE PLUS!!! It's a shame that you put your vehicle in the hands of strangers and trust they will do right and this is what you deal with . DO BETTER TIRE PLUS BECAUSE RIGHT NOW YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!! read more

I have a red 1991 miata that I knew had SOME kind of coolant issue but couldn't figure it out. After my inspection at Tires Plus, I was quoted nearly $4k for work (that is including their GLORIOUS discounts by the way!) They also were trying to put the WRONG oil in. YOU CANNOT finance work done UNLESS you get their credit card and use that. The prices quoted for parts are unbelievably expensive, like $355 for a radiator?? I got a performance one for less than $100 from Rock Auto. They either overfilled my oil or just completely left the cap open cause oil was sprayed everywhere?? They misplaced my original oil cap and just put a generic one that is no where close to the quality that the Mazda one was. A small shop I got recommended it was less than $1k for all of the parts + labor. Even gave me step by step process on what they were doing and are in constant communication about what I can do to keep it running. THEY THEN DENIED ME FOR AN OIL CHANGE FOR MY GIRLFRIEND'S CAR BECAUSE I LEFT "negative feedback" THAT WAS ONLY EVER SEEN BY THE EMPLOYEES. Like???? Don't take my money then??? STAY AWAY NO MATTER WHAT. read more

Tires Plus - Tires Near Me - Orlando, Florida

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Beware of Tires Plus on Kirkman Rd - Potential Scam I recently visited the Tires Plus on Kirkman Rd in Orlando for a wheel alignment. They offered a free general inspection, and since my Toyota Sienna 2023 only had 59,000 miles at the time, I thought it would be fine. After the service, they presented me with photos of my rear shocks, claiming they were leaking. They then gave me a quote for various other services that supposedly needed to be done. I was suspicious because Toyotas rarely have shocks problems, especially with such low mileage and considering the excellent road conditions in Orlando. I decided not to go ahead with the $1,200 service. They immediately offered me a credit card, saying I could pay in 6 interest-free installments if I did the work with them. They offer this credit card every time you inquire about anything there. I decided to take my car to a Toyota dealership for a proper inspection. The report came back stating that my shocks were perfect and that none of the services suggested by Tires Plus were necessary. In other words, I almost fell victim to a scam. Beware of Tires Plus! They will likely tell you that your car needs services, but don't believe them. Always take your car to a dealership for a second opinion. Don't let Tires Plus try to deceive you as they did with me. I strongly advise against having any work done at businesses that use false diagnoses to make money. If you choose to accept their service recommendations, do so at your own risk! Key Points * Always get a second opinion: Before agreeing to any repairs suggested by Tires Plus, take your car to a trusted mechanic or dealership for an independent inspection. * Be wary of unnecessary upsells: Don't feel pressured to agree to services you don't need. * Report suspicious behavior: If you believe you've been the victim of a scam, report it to the appropriate authorities or do a review and let everybody know who they are. read more

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I come here to get a alignment on my truck and they just robbed me. They keep saying they did an alignment but the truck is exactly how it was before. Now I'm waiting on them to send me the proof that they did it that way I can go to Maserati and contact the Florida department of consumer services. These people can't just rob and scam customers like that. So if you come here and Seth Thomson scammed you charging you for something they didn't, just contact the Florida department of consumer services. And let get all together to sue them. +1 (305) 930‑2047 - arturoobadia4@gmail.com here is my phone number and my email address for does that want to send their proof of their scam. read more

Tires Plus - Tires Near Me - Orlando, Florida

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Went in for a warranty alignment and they said I needed a new tire to get rid of swivel I couldn't afford the tire and I couldnt pass a lie so I took to another location where there showed me a printout of the alignment which was super far off and not consistent with having one done 45 minutes before. Since I did not purchase their tire they did not do my alignment read more

Tires Plus - This is what my alignment looked like At another tires plus location 45 minutes after Kirkman location said they did do an alignment - Tires Near Me - Orlando, Florida

Hands down one of the worst experiences at an automotive establishment I've ever had. Was driving to Orlando for HHN when my tire pressure light came on, as to not risk anything, I pulled off to the nearest tires place which was this one. After waiting about an hour. They told me my tire pressure is fine, but that my back to tires needed to be replaced because the tread was low (they showed me) which I was fine with. Got my two back tires replaced and went on my way. As soon as I left the lot. My wheel was shaking. I didnt have time to go back as we had to get to Universal, called them immediately and they said to bring it back in the morning. I went back and after waiting an hour again, they tell me that my front drivers side tire is separating. Separating?! Yall didn't see that when I was here the day before? They explained to me that after doing a tire rotation and bringing a back tire to the front, that I would now feel it more.....I didnt get a tire rotation. I got two brand new back tires. I asked to see this separated tire and when I went into the garage they changed their story from "its not separated, its deformed." I asked them to show me, but they couldn't. I didn't want to drive all the way back to Fort Lauderdale with a shaky wheel. So I had no choice but to get the third tire replaced. At this point I'm fuming. I drive the 3 hours home and as SOON as I get off the highway, my steering wheel starts shaking again. I call the Orlando location and they advise me I just have to go to another Tires Plus in my area...not their problem anymore, right? I go to another Tires Plus and lo and behold my FOURTH tire is now also deformed and I need it replaced. Unbelievable. My vehicle was doing absolutely no shaking before going to Tires Plus and I regret it so much. I went in for a tire pressure light which they said wasn't even an issue and I should have just left the shop when I had the chance. Almost $800 later, I have new tires that I didn't actually need. Worst customer service, worst communication, worst empathy. Please stay far away from this location, there are many different tire places along this road, just go a little further to someplace else and don't make the same mistake I did. read more

Spoke to Shawn Thompson yesterday and he ordered 3 tires for me and set me up for an early morning appointment. Staff was incredibly friendly and he had all 3 tires installed and an alignment done in under an hour. Has to be new record. Highly recommend and will definitely be going back. read more

These guys earn their 2 stars when they start to talk. I have had tires put on by them in the past. Price wasn't good but I knew I had to get tires, so I did it. However, when I came in today, I had a tire that was going up and down with tire pressure. They found a screw in it. Ok, just repair it. But no. They marked up my tire saying that on the edge, the wear was more than allowed to remove the screw and repair it. Uh, the center of the tread was very good. But the continued to measure only the edge tread. Then they said the lines on the side of the tire was showing separation. But later she said she didn't say separation....where did the word come from? The mechanic wouldn't even look at me as if he knew she was bending the truth. Who knows if they were right or wrong. But the vibe was real bad. read more

Tires Plus - Who knows what they meant by this... - Tires Near Me - Orlando, Florida

We got a flat while traveling the night before. We were in Orlando for the day. I called them that morning and were there within the hour. The removed the spare, put it back in the car, put on the new tire, checked all my tires to ensure that we could complete our trip safely, and got us out the door an hour later. We've been customers of Tires Plus for years be a use there is one close to our home. Happy to see that the customer service we've enjoyed continues in their Orlando store! Thank you! read more

Be careful when using Tires Plus on Kirkman Road. I took my car there to have a front-end alignment and tire rotation. I was quoted 189.99 for a lifetime alignment, and 23.12 for a tire rotation and tax would be added. After the job was completed, I was charged an additional 17.05 for shop fees. I don't understand what shop fees would be for as there was no oil disposal or tire disposal. My husband called and spoke with a manager named Jonathan ( who is the person I dealt with when I took my car) who claims to have quoted the shop fees in the beginning, but he did not. It was only stated when I questioned the total as the math was not mathing. Bi say this say be careful with these auto repair especially being a woman. I will be reaching out to corporate. read more

Called for appointment to plug a tire. Simple. After waiting an hour they approached me with a list of BS issues and refused to fix my tire unless I did their complete service. The vehicle was just serviced by the manufacturer. All issues claimed were false and an attempt to gouge the consumer. Avoid at all costs. read more

I Truly Appreciate Todd Fretwell Customer Service He Truly Went Above & Beyond Too Make Sure My Experience Was Nothing But The BEST!!!!!! Thank You Sooo Much Todd Words Cannot Describe How Appreciative I Am, You Are Truly The Definition Of An Exceptional Employee. read more

This location is a great location to come to to get your work done. I was greeted by the staff with excitement. I gave them what my problem was they let me know my different options. They also asked if I wanted an expections at a very reasonable rate and I did, and they were able to show me some other things that had issues with the Kia, I encourage you to go to this location as you will find very professional front desk agents and very professional technicians. I got for brand new tires at a reasonable price and know that there's some issues that I've got to take care of and they are comparable to other places in price. read more

I got a nail in my tire while visiting Orlando, and this Tires Plus made the process very easy. Everyone was friendly, the service was efficient and the shop, including the restroom was clean! read more

Picked up a bolt with a 3 inch head while pulling into the Universal Resort parking garage and had Tesla roadside drop off my car at this location for a possible patch (I knew with the size and placement of the bolt, this would be unlikely due to experience in the industry) but would've taken the risk to get back to Fort Lauderdale as it was only an overnight trip and could get a new tire on Monday. Shortly after the car arrived I reached out and they confirmed that the tire was unrepairable due to diameter of the bolt but told me that they could order a tire for early AM delivery, without any hiccups that tire arrived around 10am and was mounted by 11am which was confirmed via phone call while I was enjoying myself at Epcot ... this gave me a great sigh of relief and saved the weekend! Arrived at my car after day at the park and found the tire to be exactly as discussed with a quality installation. Not sure why there are so many negative reviews but as somebody who's spend a majority of my life in the automotive industry, this was one of the more pleasant experiences with bad tire situation. read more

Tires Plus - Look at the size of this thing!!! - Tires Near Me - Orlando, Florida

I set up an appointment to have my brakes checked. I arrived for my appointment with no one in the waiting area and was told I would have to wait up to 3 hours for my appointment. Ridiculous to provide appointments and not honor them after driving for 30 minutes and wasting my morning. Never again with this group read more

This place is a rip-off. I had new tires a year ago I was recommended new tires already within nine months of use for 12k miles . I went there to get a nail fixed and they recommended a new tire saying that they cannot fix the tire and wanted me to buy a new one. Horrible front desk and their job seems like is to sell new tires. Be aware that when you buy new tires from here, when the time comes to cover the warranty, they will pull out some reason that you did not get the alignment and tire rotation done at the right time, just to bypass that warranty I don't recommend this place read more

Took my 22 VW ACS to TP on Kirkman & was advised I needed a water pump. I was quoted $1800 and a 3.5 hr job. Took it back the very next day for repair and waited from 8:20 am - 3:27pm. Only around 1 o'clock, I ask Shawn what the eta for completion was told they were having problems calibrating the car back to temp. When they finish the car a little after 3, I drove away and by the time I get to the stop sign my EPC and RPM light comes on, I go back and tell Shawn & he stated they were trying to finish it since I had a 4pm appt, I tell him I didn't want them to rush and mess up my car. I leave the car overnight for them to check what was going on. Seth calls around 11am Sunday morning to tell me the car was ready and the code they were getting was a VVT (or smthg) code. They would need to call VW the next day to get a quote on part and that code had nothing to do with the water pump system they did. We exchange words after I tell him they messed up my car, he in turns tells me they spent 8 hrs on my car so I tell him that had nothing to do with me and shows that they did not know what they were doing. I take the car straight to VW and leave it for them to evaluate the next day. They did not connect a piece back on and the car was not bought back to temp correctly. I call and make a complaint w/ cust care, within 2 hours of making the complaint Seth calls me to deny my request to cover the cost for VW assessing the vehicle as he told me I needed to have them check the car since it had a warranty....well I did and was told they did nothing wrong and the code had nothing to do with what they did. I have escalated the issue and to this day I have not heard back from the GM or anyone above mgmt at that store. My car hasn't been driven since they repaired the water pump system. No accountability and I also will be filing a complaint as mentioned by another reviewer. read more

I got my front breaks fixed about 3/4 months ago & knew I would soon have to get my back ones done. After driving to Tampa & then Clearwater the next day the back ones started to grind/screech. I was worried because I knew Monday I would be making an hour trip everyday on I4 to Sanford with bad breaks. So I called Tires Plus near my house, asked about pricing & if they could fit me in if I was there in the next 15 minutes. Little did I realize they closed in like 30 minutes at 4 that day & there was a room full of people waiting on their car so I was surprised. They fit me in & also had to apply for their credit card which was quick & easy. Everything worked out. I walked next door to outback for an app with my boyfriend since the waiting area was packed there & the guy called me when my car was done after closing time & got my car. Great customer service. read more

Tires Plus - Tires Near Me - Orlando, Florida

Got a flat on my way to work. Came in, Liz Marie was very professional and expedient in the process and also helped me on price of the tire and got me in an out quickly. read more

My car got a flat around 6:30pm and tire plus Was the closest tire place. I got there at 6:40 and was told they were closing in 20 mins and can't help me. I told them you are not closed yet and i can't go anywhere. Being complete asses and kept saying they closed in 20 min. With that type of service you will be closed permanently. I won't go back there again!! read more

Went to this location a few weeks ago for a new tire. It was the closest to my work and I didn't want to risk driving on I4. I had about a 2 inch (not deep) gash in my front right tire. Told the gentlemen on the phone about it, I believe it was Frank. He verified that yes I would need a new tire and that I of course could bring it in immediately. Brought it in, had another conversation about it being my front right tire, got my new tire, signed a paper and was on my way. This is where I messed up by trusting that a place called Tires Plus knew what they were doing with Tires. The man didn't go over anything on the paper with me and it was my fault for assuming the business had their clients best interest in mind. They had made notes that I needed a new battery and also new right rear tire. That was what I was under the impression of. They didn't put a new battery in so why would I assume those two notes should be treated differently when he didn't go through anything. I get in my car yesterday only to have my low light tire come back on. I check my tires. Same gash is still on my front right tire. They put the new tire on my back right wheel. A tire that I had just bought and had a warranty on from a different business. I call and ask what they can do for me. They say nothing until they see the car. I need to bring it in to double check even though I was telling them on the phone that the new brand tire is on the back. I have a picture of the gash that I took the moment I saw it the first time so it's dated to before I got the new tire. I'm going in today to see what, if anything, they will do for me. Update: Tony was very accommodating and apologetic for the inconvenience. I left with a better impression and thankful for a new tire. read more

Shawn "fixed" our minivan in January of this year, replacing my alternator. Two months later the alternator fails. I went to a Tires Plus back in South Florida and was informed that not only was my part picked up from Auto Zone ($100 upcharge) but it was the least dependable of all the available choices. So my local Tires Plus calls Shawn and was told by Shawn that my circumstance was just "too bad" even though the part is under warranty. So now I'm hassling with the corporate office to get my $500+ repair refunded. Shawn brags that his store is the busiest in the region. I thought I'd obtained a reputable mechanic. So if you decide to frequent Shawn's place of business be courageous enough to find out what he will cover under warranty. He lied to my family and me and provided substandard service. NEVER AGAIN. read more

Horrible place the 2 star review is justified. Tried to sell me a new engine. Have never been told that at a tire shop before.

I took my car here because I have been a loyal customer for years, but after todays experience they will never get my business again. I rated them a one star, because the review won't allow for no star. I was having problems starting my car. They checked my car over and said I needed a new alternator. The alternator was replaced and the car still had the same problem. They told me that the battery was dead too and tried to sell me a battery that was under a "full replacement warranty". Maybe just by replacing the dead battery would have solved the problem. I do not recommend this business nor will I ever return. You lost my loyalty! read more

I stuck on road near them and they charge me for original mopar fuel pump ($463 + $363) and put the Delhi pump which was three times less. When I asked they threatened to remove the pump and change three times service. Ridiculous and shamefl. read more

I went for a basic oil change and they tried to charge me a fortune for parts I didn't need the management is ignorant and very disrespectful his name is Shawn and he was just uncalled for I can't believe this store is still running especially if that's the management you have in play I will no long be coming back to this company as a whole I know will be going to tires kingdom !!! read more

I called about getting my tire changed and getting my spare put on. When I arrived to the location, I spoke with the young man and we went out to view the tire together. They gave me a list of items that needed to be serviced or fixed. I stated I only want the tire done, I'm in a rush to go to work. 2 hours later I get called to the register to check out and my balance was 496.47. I asked for what because I stated I was only getting a spare tire put on. The manager who rung me up stated oh they did the alignment and the tire; I stated to him I did not order a alignment and I only wanted my spare tire put on I did not want 4 new tires at the time!! There full of shit and scam!! Do not go there!! I would've gave them 0 stars if possible!! Worse experience everrrrr read more

They can rob you blind! I went in with one noise issue and came out with two more noises and close to $3K in debt after going there about three times in one week to try to resolve it. Instead of trying to find out the cause of the problem, they tried out "manufacturer recommendations", and each one of these is over 1k. If you end up hiring them, I suggest not to pay anything until you test your car, because they would claim to have fixed it when they have not. If they mess with your wheels, you'll likely find them grinding afterward, and you will have to go back to get them adjusted. This is not a go one time, and have it fixed- place. I also suggest not paying with your Firestone card because they are on their side and will cover for them. ah and don't let the "caring" attitude at the counter fool you. They will not work with you, or offer you any credit or discount at all, even when it is their mistake. And their guaranteed service is a joke read more

JUST DONT COME TO THIS PLACE EVER IN YOUR LIFE, LIKE FOR REAL. literally they should fired every technician that knows ain't thing about tires, and employees, they want to charge even how you breathe, this is ridiculous, also they played me putting a nail on my tire and them blame on me when my tire didn't have that, I'm impressively angry and disappointed on everything about this shop. Manager tried to resolve everything with a "discount tire" $142 HA! if you need to remove a nail they will charge a "SERVICE FEE FOR $200 " that is INCREDIBLY STUPID. If you love yourself and wallet please don't EVER come to this place EVER! Incompetent employees. read more

Came to the store to get a tire patched. I told the person at the counter that I plugged it and he told me it couldn't be patched because the plug gunked up the area where the patch would go. I am sure that they were just being lazy because a patch job doesn't make them a good profit. I have had tires patched before that had been plugged. This location has lost my bussiness for good! read more

CONSUMER BEWARE. Terrible business practices at this store. Go literally anywhere else. Like the other recent reviews posted of this store, I also just had a terrible experience here. Manager Joseph Glover should not be working in a customer-facing environment. I have spent thousands of dollars at this store over the past 4 years or so having 3 vehicles serviced for tires and oil changes. Today's experience solidified me never returning, which is a real shame considering I live so close by. Took my car in for an oil change and to have a simple windshield wiper arm swap done on a hatchback...or so I thought. At the counter when I arrived, I told the female associate that I had the replacement wiper arm part from Ford. She told me they could do it as long as the part isn't aftermarket and that they'd charge $23 for an assessment then they'd call me to quote the labor charge. I told her that it's a brand-new OEM Ford part in its original box, still sealed. She said "perfect, that should be no problem". I had left the part at home so I went home and got it, returning about 10 minutes later with it and dropped the car off. About 2 hours later I get a call back. They say they can't do the oil change due to a check engine light code reading a misfire. I'd later get home and plug in my own OBDII scanner and this wasn't even true. The only code displayed is for an exhaust purge valve, they could have done the oil change. They then tried to upsell me some random things like tie rods, a new oil pan, valve cover gasket. I declined all, as I knew the tie rods were definitely a lie. I just had ball joints and control arms done a few thousand miles ago and the Ford dealer tech specifically told me the tie rods were in great shape. I had specifically asked about them. Then, the tech tells me they can't replace the wiper arm. I told him it wasn't aftermarket, it's a genuine Ford part still in sealed box with Ford logo and part # on it. He tells me the only way they could do it would be if I bought the same part from them directly. So, I go back to the store to pick up the car after a waste of time and no service being provided. To add insult, the manager, Joseph Glover, refuses to return my vehicle to me unless I pay the $23 assessment fee. I explain the situation- why would I go home and bring back the wiper arm unless the associate told me they could do the work? He gets the associate and now she says "oh I thought you meant we were going to see if we could repair the one that's already on there"...I told her it was snapped in half and I have a brand new Ford part, sealed in box from the get-go. We literally discussed this. Even if you look at it in the most optimistic light and call it a misunderstanding and not the rip-off it clearly is, any reasonable manager would remove the charge. But Joseph Glover goes one step further and even threatens to call the police if I don't pay the $23. He says "we inspected the vehicle" as justification. Wow. It's honestly not about the $23. It's about the way I was treated by Joseph Glover and the business. I can't believe ripping off a customer for $23 is worth losing my business forever. And I'm not one of those people who is on here BSing about how much they've spent there before and being a Karen about it. I've special ordered 4 sets of pricy Michelin tires through this store in the past, I've always taken all 3 of my cars here for oil changes and minor suspension work. Years of what I believed to be a good customer-business relationship gone over something so small just to make a quick buck. Time to find a new tire shop that appreciates my business. Shocking. read more

absolutely terrible. Was done fast (since no one was there) but if you are willing to pay an arm and a leg and expect to get pushed about something that doesn't need to be done. they basically explained to me that my serpentine belt needing changing basically telling me "I could get stranded anywhere when it breaks"... It barely had anything wrong with it and charged extra labor (when labor was already getting charged for other services being done). Took their "customer service" 3 weeks to get back to me after I called 5 times and they did nothing for me at all. So tread lightly read more