A semi-truck drove into my car while I was at a stop. Needless to say, but it left some serious damage to the left rear of my car. My insurance company recommended a few body shops and after scouring Yelp for the best of the best, it was off to Gerber that I went. They have several locations around town so I am writing a review for the LB McLeod location I visited. - EXCELLENT CUSTOMER SERVICE: I appreciated that Brittany and Nybia were very patient with me and answered all of my questions throughout the entire process. Nybia advised me that my car was not in good condition to drive due to a puncture in my tire. She graciously asked one of the technicians to change my tire out for my spare so that I could still drive it until I took the car in a few days later. Major brownie points! - CONVENIENCE: Enterprise Rental is right next door to Gerber. So, I was able to drop off my car and pick up a rental, all in the same place and within minutes of each other. Talk about efficiency! It was completely seamless. - FOLLOW THROUGH: I would get follow up calls and emails from Mark White, my estimator, on the status of my car. It is very difficult for me to trust establishments, particularly in car shops due to bad past experiences. But, I felt 100% confident that my car was in good hands at Gerber. - CONCIERGE: My car was vacuumed, cleaned and washed on the outside once the work was complete. There was also bird poop on my car at one point, which they also cleaned off before they returned it to me. This was awesome sauce. - FEEDBACK: They listen! I received a Gerber survey email, which I completed and mentioned an air/wind sound coming from the rear of my car after hitting 45 mph. Literally, within a few minutes of submitting the survey, Nybia called to ask me for a good time to bring the car back so they could check on the sound issue. A few days later, Mark called with great news that it was a minor issue (the bike rack was placed in such a way that it created the noise). I got my car back yesterday and what do ya know- no more wind sounds from the rear! TADA! Gerber @ LB McLeod is awesome. They do great work. They have great people. They read their surveys and listen to feedback from customers. Enterprise is right next door. They leave your car squeaky clean. Honestly, don't second guess it. Go with Gerber. If I could give them 6-stars, I would. read more

Gerber Collision & Glass - After. Good as new! :-) - Body Shops Near Me - Orlando, Florida

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I was in Orlando from Jax and was involved in an accident that left my car undrivable. Being from out of town, we relied on reviews of the insurance approved shops and chose this one. The good: very friendly people and the work was done when they said it would be done. The bad: they charged me over 200% more for a tire than I could have purchased it for at a dealership. A $135 tire cost me $320 here. I should have done my own research before I asked them to replace It, but I NEVER expected that kind of markup. The really bad: a week after I got the car back, I found that the bolts holding my air box in place were missing. The bolts holding my suspension in place were there, but not even snugged down. I had to take it to another shop to have those replaced and everything else checked; if those glaringly obvious things weren't right, what else was done wrong or missing?? I had really wanted to give this place a great review - but i was grossly overcharged and was given a potentially dangerous car to drive 150 miles home. read more

This place is really swell. From the moment I dropped off my pimp wagon I knew the customer service was fantastic. My baby looks like it did back in the day and I love showing her off. In the future if I need any repairs I will be coming back and I recommend you fellow yelper to do the same. The only thing that would make my Gerber Collision and Glass experience any better is if Jessica D responds with her best car joke hehe I like to laugh. Papa Bless. read more

Our car has been there as part of an accident and it has been an overall poor experience. Going on 3 months now we still don't have our car working to pre-accident condition, which isn't necessarily all their fault, some blame lies on the insurance company. They have tried to be helpful, albeit with reluctance sometimes but at the end of the day we have had multiple issues that we've had to take the car back for and its been an incredible inconvenience. Our car has been back 3 times after "it was repaired" and it still had issues shaking, dents, alternator, etc. I regret not going to the body shop I have worked with before, I figured being a "insurance certified" location would be helpful and they would be held to a higher standard, but man was I wrong! The manager there tried to be nice about it, but unfortunately there were too many issues, including multiple delays and it was just too little too late. read more

I dropped my 2008 Honda Fit Sports at Gerber Collision on LB MCLEOD to get a little bump fixed in the rear bumper, and I was blown away by the professionalism of everyone involved in the process, but especially by DARREN RANSTROM. He made sure to explain every step of the process to me so that I could know exactly what to expect. The best part is that they only took 1 1/2 days to have my car ready and spotless, like the bump never even happened! I would highly recommend this shop to anybody who wants a professional and honest job done on their car! Kuddos to ALL the staff! Angel read more

What a shit show. I bring my truck here for repair and they say their shop is too full and ask me if they can bring it across the street. Thinking it's going to be across the street, no not across, they brought my truck to a whole different city. Do not bring your vehicle here if you don't like dealing with headaches. Shitty communication skills, they say they'll keep you updated, nope doesn't happen. Avoid this place like the plague. read more

They told me to come back on Monday, so i came back on Monday to drop off my car and i had an appointment with them on Monday. They told me to come back another next week, i said i can't, i supposed to drop off my car on Monday to get fix. At the end, they told me to come back on Wednesday, that's very upset. They was making me back and forward, they're making me two trips, they didn't even call me to let me know, that's not cool and very bad, don't treat customer like that, please! The next day, I received the txt message from them, it said my car is "all fixed and ready to come home", i was so excited to pick up my car, then i called them to confirm and make sure is it my car already all fixed? unfortunately they were lie, they said they still working on it and haven't done yet, so unprofessional! read more

So January, my car was hit from behind and was taken to Gerber at McLeods to have fixed. Initial experience was very good. My car was taken in and in less than 1 week I was called and told that it was ready to be taken back. However, the tailgate part which needed to be replaced was back ordered and that it would take a few weeks to arrive. I decided to take my car and bring it back to complete repairs when the part arrived. Of course I was charged and billed as if the entire car had been repaired already. It was ok, since I expected the car to be fixed as soon as the part arrived. I called a few weeks later to ask if it had arrived, but was told not yet and that they would call me when it arrived. I called a month later and still no part. But they assured me that I would be called when it did. I kept calling every 2 weeks when finally in April they told me the part had arrived and that they would paint it and have it ready for install and then call me to bring my car in! Awesome. However, 3 weeks later and yet no call!!! I understand a delay that occurs because you do not have the part and it is back ordered. But to have a customer wait 3 weeks after the part has been delivered and not call them to fix it is UNACCEPTABLE. I called again to ask if it was ready and was told that I would be called back. But NO, I wasn't! I am calling my insurance company to report this and have them take this particular Gerber off their recommended body shops. After being paid in full by state farm and my deductible, from me,I have been kept waiting a quarter of a year! WHAT SHOULD I DO?? read more

I've had to deal with body shops more than I like to admit. Generally it's not pleasant, knowing that my ride is wrecked and I'm paying a deductible. I've been to the shop that the insurance company recommends/owns. They say it'll be easier and faster. That'll never happen again, and that story is for a different day. I was recommended to Gerber by a good friend. I was still worried, from all the PTSD from previous experiences. I called the shop and made the appointment. It was all "No problem, we'll arrange the rental car for you, they'll pick you up here." There were no questions, and they were very pleasant. Seemed too easy. I showed up, they took my car and had the rental company come by. The dude who was taking care of me was named Kyle. He explained the process, which was stupid simple. I left. Within a few hours I received an email including photos of my car and an update explaining their next steps. The next day I received another email with photos showing the car disassembled and being prepped for the work. This happened throughout the process. I was called and updated on the status of parts delivery and repair. The timeline I was given was met. Even when Hyundai had sent the wrong part to the shop. When I picked up the car it was like new, seriously. It seemed wrong that there were no complications, which I understand can happen. The car was cleaner than I left it also. I took it for a test drive, perfect. The alignment was dead on, a first for me. I came back, paid my deductible, shook Kyle's hand and was off as if nothing happened. I left the rental there. No need to drop it off at the rental shop. It's been over a month and I have had no problems. Hats off to Gerber and I will recommend this shop to friends and family for sure. read more

Mark White and Brittany Ericsson were the Estimator/Representative who were my point of contact at Gerber. Mark and Brittany were; simply put; AWESOME! I'm very particular about my vehicle and pay close attention to every little detail. The team at Gerber exceeded my highest expectation on handling my repairs as well as working with my insurance company (Infinity Insurance, who was equally as AWESOME!) With all of the fly-by-night companies and shoddy workmanship you get from more than half of any type of vehicle service provider; choosing a garage to take your vehicle to (for any type of repair) is always a daunting task. They also repaired some minor scrapes and scratches on my vehicle at no charge that were not part of my insurance claim. Everything from start to finished went exactly as they quoted it would; including the timeliness on the completion date, quality of workmanship, communication and efficiency. If anyone ever asks me if I know of an AWESOME body-shop, I will always recommend Gerber, hands down; THE BEST! Thanks again guys, Sincerely, Mark Webster. read more