I held off on writing this review and tried to work things out with John at Titan Paving for months now. I realize, though, there is no working it out.
Background is we had our driveway redone (asphalt overlay) in May 2022 with by John and his crew. Total was over $6700.
We have a large driveway and this job was done in just 1 day. It seemed rushed and we immediately had issues following. We had rocks coming up after waiting past the advised cure time to drive on it. When we did, it started damaging the driveway so we gve it another 2 months where cars were not driven on it at all.
John did have someone seal coat after that it to try to stop the rocks from continuing to come up. He did so with no charge for this and we were appreciative. Nevertheless, there is no reason the rocks should be coming up like that months later.
Then another issue began. I started reaching out to John November '22 and then again February '23 to advise him the edges of the driveway were cracking and falling off. He stated he would address it if it gets worse in march-april as it was out of the season to use any asphalt.
I reached out today to follow up as it has gotten worse and am uphalled by how the convestation went. John was talking fast, yelling and talking over me when I was simply trying to understand what can be done to fix the issue. I asked him to slow down and to have a conversation of understanding. He continued to yell until I had to hang up. He also blamed us for what was happening.
If you look at the pictures of the work, anyone would do the same here.
The driveway does not look like one less than a year old and every single edge is cracking or falling off. He kept bringing up a there is no warranty for overlay and did not take any accountability for the rapidly deteriorating work. We didn't want a warranty but just work that is done well. The last thing I want to do is keep reaching out to someone about fixing a project. His solution is that we can pay for the edges to be redone but stated it all will all look worse. How is that a solution? Whynwould we do that?
We would have paid for anything upfront to avoid this issue (borders,pavers, etc; whatever is needed) But we were not advised this could be an outcome. John showed us beautiful work he did elsewhere to get our business.
Today he lied and stated he initally told us it may crack with no border and we opted out because it was too expensive. That convo was never had at all and it makes makes no sense for us to do that. We wanted quality work that lasts not a warranty.
Lastly John said it was cracking because of the seal coat.
Don't take my word for it but please see attatched pictures of the work.
After all of this frustration, it appears we won't be able to work it out with John and Titan and will have to work with another company to fix the issues before they get larger (again, this is less than a year after the work was initially done)
I feel we have been given the run around since November '22 about this and there was no real plan to fix this issue.
I shared this story in efforts to prevent this happening to anyone else.
Please use serious caution whe using this company. read more