I scheduled an appointment with whom I'm assuming is the owner of MVB to come to my home on a…read moreFriday evening to review my needs and provide a quote. He asked me to send my information, which I did, and told me he would text or call with an ETA after leaving his previous job that day. Unfortunately, Friday evening came and went with no call, text, or show. I understand that things can come up, so I waited a few days to see if he would follow up or apologize and attempt to reschedule, but it's now been three days with no communication. I was disappointed by the lack of follow-through and professionalism, especially from the owner. Clear communication is important to me when hiring a service provider.

Bobby and his team are amazing. They are clean organized and extremely professional. I did not need…read moreto handle one thing nor did I need to lift a finger. Bobby took care of everything. What a wonderful experience and great people to work with.

Francisco and his team were referred to me by a plumber, and I'm very glad they were. They showed…read moreup right away and got to work immediately. Throughout the process they were professional, courteous, and respectful of my time frame. What I appreciated most was their honesty. They didn't try to add on unnecessary work or upsell anything that wasn't needed. They were straightforward about what actually had to be done. Francisco even advocated on my behalf with the insurance company, which I really appreciated. Overall, it was a smooth experience and the quality of work and professionalism really stood out. I would definitely recommend Francisco and his team to anyone needing this type of service

Very professional and helpful. They helped me understand…read morethe steps to take. I would use them again.

Service was very excellent and professional. We had hired another company that was unable to get…read morethe job done today and they recommended this company. They were able to fit us in at the end of their business day without hesitation. I can tell the products used were good and the quality of the work was amazing. I'll definitely hire again and suggest their business. Thanks again!

I was referred to this company by a plumber. I gave Matt a call and he reassured me that he would…read moregive me an honest opinion on whether we needed our kitchen cabinets removed due to potential water damage. Initially, a remediation company had come out and told me I'd have to rip out the cabinets due to water damage. I wanted a second opinion, so that is why I reached out to Matt. It was a pleasure speaking with him, for he is very knowledgeable of water damage. Matt really calmed my nerves. Our appt time was 9AM, and about a couple minutes after, I see his car pull up. I love when people show up on time. I've had bad experiences in the past where I sit, look out the window, and just wait for someone to show up at the scheduled time. Matt showing up on time really impressed me. He looked at the areas where they may be damage, and didn't find any moisture detected. He couldn't guarantee that there wasn't some water damage to where a drain leak was, but reassured me that at least inside the cabinets, and on the drywall, there was no damage. He was patient in answering my many questions, and made me feel more at ease about the situation. He asked that I send pictures of what's behind the stucco, once the plumber cut into it to fix the pipe, and that he would then give me a recommendation on how to proceed from there. I joked and told him hopefully I won't need to use his services, but if the worst case scenario became a reality and I did need the cabinets removed and drywall replaced, I know Matt would be the first and only person I call.

Antonio is the best. Really knowledgeable and professional. This company I've been with over 5…read moreyears and they are right on point... definitely recommend this restoration company to friends and family.

Great service from the very start of leak water damage and working through mitigation and…read morerestoration rebuild. Highly recommended!!!

We used Renovation Pros because they were a vendor who worked with our homeowners insurance. I…read morefigured that they have a working relationship with our insurance company, if there were any issues not initially found, the approval process would be quicker. Now I will say that the work done was satisfactory but the scheduling was not. We had a house fire and the repair/renovation 16 months. There were many weeks at a time where there was no activity at our house. We were staying in a rental house. The fire occurred at the end of September, 2023. Completion was scheduled for September 2024. we were notified that the September date would not be made and would have to be extended into October. We notified the landlord we would need to stay an extra month and was told "no problem" The same scenario happened in October. In November, we were informed that they would not be finished and would need to extend into December. The problem there was that they did not notify us soon enough so when we talked to the landlord, they already rented the house out to someone else. We ended up having to move into a hotel. When we asked to have our hotel expense reimbursed, our insurance company refused to. When we inquired as to why they will not reimburse us we were told that Renovation Pros said the delays were our fault. We are out several thousands of dollars of hotel expense and are still trying to recover that. That is very dishonest. We would not recommend this company at all.

Fraudulently over-charged me for services never performed then disappeared when I went to re-cupe…read morethe money I had already paid them. This outfit is operating under criminal intent and should be investigated by the police.

Thank you for helping us with our remodel. Friendly group…read moreof people and got the job done! I would definitely hire them again for our next remodel.

Excellent and professional. They were very prompt. Once the leak was located the took care of it…read moreworked very clean. Walked us through a few repair suggestion once we decided what we wanted to do they got to work. Stayed within the estimate. I would highly recommend them

NEGOTIATE YOUR QOUTE. BE VERY CAREFL. If you are reaching this company, YOUR ARE MAKING A VERY VERY…read morePOOR DECISION. They promise everything will be managed from insurance funds and charge high prices. Be careful with Alfonso, they seem very friendly and accommodating and since you don't have any clue on the damage, every thing is done so fast and the bill spikes up. They were referred by TURNKEY PLUMBING. DO YOUR HOMEWORK. ITS YOUR HARD EARNED MONEY.

We had the absolute best experience with Flood Force, and I especially want to recognize Benjamin…read moreRuiz for going above and beyond during a really stressful situation in our home. When you're dealing with water damage, everything feels overwhelming and chaotic. From the moment Ben arrived, he immediately brought a sense of calm and professionalism to the situation. He took the time to explain what needed to be done, answered every question we had, and made sure we felt comfortable with the entire process. What really stood out about Ben was not just his knowledge and work ethic, but his genuine kindness and respect for our home. He treated our house like it was his own. The team worked efficiently, stayed organized, and always cleaned up after themselves, which made a huge difference during an already stressful time. Ben's attention to detail and level of care is rare to find these days. You can tell he truly takes pride in his work and wants to help people, not just finish a job. Because of him, what could have been a nightmare experience was handled smoothly and professionally. If you ever find yourself in the unfortunate situation of needing water damage restoration, I cannot recommend Flood Force enough. And if you have the chance to work with Benjamin Ruiz, you will be in excellent hands. Thank you again, Ben, for your professionalism, compassion, and incredible work. It did not go unnoticed, and we are so grateful.

Currently working with them. Great team! Communication is great, very informative and helpful with…read moreour situation and the process with filing a claim. Angel and Jesus have been great to work with. Both very professional.