Owner is extremely rude and unhelpful. Was going to get some African cichlids but owner insisted we…read moreleave.

Yesterday I had the worse costumer service experience while buying RO water here. Something I have…read morebeen doing for years. Keith, I think he's the manager, was visibly annoyed to provide this service. He asked if I had larger containers than the 25 one gallon jugs I brought. When I said no he informed me that he would have to charge me more because it was so labor intensive, a dollar per instead of $0.75 each. I agreed even though I could buy distilled water for that price at any supermarket, in new, clean, dry, sealed jugs. When I got home I tested the water with my TDS meter and found that the total dissolved solids read between 8 and 12 parts per million in every gallon. Of course I called to complain and advise them to change their filters. This is when I got some real attitude from Keith. He thought he should talk over me, telling me about his RO system and that his meter disagreed. He eventually said I should come back in to get my money back and to please never buy water there again. You don't have to worry about that, I'll not be going back there. This is not the same store it was when they were in Scotia. They used to be hobbyist friendly. Whether you were shopping for fish, or equipment or just getting your jugs filled with RO, you could talk with the staff or other hobbyists about equipment, different species' needs or water chemistry. Now the staff will ignore you while you get bumped around by the mall gawkers in a narrow over crowded store. No, I don't feel any need to go back there. Not when there are other aquarium stores in the area that welcome enthusiasts.

I am so fortunate to have found Albert and his company. Twice, he has gotten me out of aquarium…read more"messes" with other companies. Last year, the company who was managing my pond took over my aquarium, thus taking business away from Albert. He was understanding about it, and was very gracious to take me back when that turned out to be a stupid idea. Aquarium service is provided on an agreeable day and time. Very reliable! Even weekends. He is happy to let himself into your home, but like with us, understands if we would rather be home when he comes. Still, he is very trustworthy. He can get healthy fish and corals. In fact, when one of my fish seemed to be ill, he took it home with him and nursed it back to health. He truly cares about the fish, even though in a marine tank, they are much less expensive than corals. He doesn't try to sell you anything you don't need as far as supplies or equipment. He won't just try to sell you expensive corals that end up dying in a poorly managed tank, like my last aquarium company did. His service is very neat and organized on a consistent basis. He can sell you supplies, such as salt, filters, aquarium additives and food. He does not price gouge, which can be easily checked if you search on, for example Amazon, for the supply prices. Also, he takes care of freshwater tanks as well. My aquarium is serviced every two weeks. Albert will respond to aquarium concerns and emergencies with a call back, and a service call if needed off your usual schedule. If If your aquarium is like mine was: nothing special, not thriving, and plain dirty, you tend to get used to it. You start to question yourself. Stop now, call Albert at Marine Design and Service

Albert is awesome. Did a water change on my saltwater tank and is very reasonably priced. I am very…read morehappy I found him to do the maintenance on my tank. I would recommend him to my friends and family.

The customer service is non existent if the plant and fish shipment is being unloaded…read more If they aren't busy and you want something they make you walk over and pull a ticket and wait for your number to be called. I was there today and it wasn't busy, but the shipment was being unloaded. I pulled my ticket but no one was calling out numbers. I finally asked a woman for help but she said "I don't work here but I'll let them know". At that point I just left. I've been ignored there for 25 years going back to the old Latham location. One positive experience I had was a few years ago. They had species plant I wanted but there was only a couple left. The salesman informed me that they had some that were yet to be unpacked in the back room. Long story short he was reprimanded for selling plants that weren't yet in the display case (in front of me while I was checking out). That ruined the experience and made me feel I did something wrong. So I guess I never had a positive experience, I just witnessed someone going above and beyond being treated like trash. It's sad to say, but I'm actually happier walking in and not seeing anything I want to buy. The stressful part is seeing something I want and having to jump through hoops to get someone's attention and get service. To sum things up it's not really worth the stress for me and I will go elsewhere from

My name is Jessica and I live in Boston, Massachusetts. As a marine biologist, during a recent…read morevisit my husband and I were disappointed to see Eddie's Aquarium Centre housing incompatible species together -- for example, Flagtail Porthole Catfish (Dianema urostriatum), Kribensis Cichlids (Pelvicachromis pulcher), Butterfly Plecos (Dekeyseria sp.), and Congo Tetras (Phenacogrammus interruptus) in the same tank. These fish require different water parameters and have very different temperaments, which creates stress and weakens their immune systems. Stressed fish are far more likely to develop ich (Ichthyophthirius multifiliis, or "white spot disease"), and once one fish is infected, the entire tank is at risk. Unfortunately, stores that mix species like this often deny responsibility and may mislead customers to avoid refunds or replacements. For anyone buying fish from any store that displays mixed species, I strongly recommend quarantining and proactively treating for potential bacterial, viral, or parasitic infections before adding them to your main aquarium. This precaution protects both your tank and your fish.

my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

Another 5 Star experience at the grooming center in the Schenectady Petsmart…read more Mia, our 11 lb. 14 year old dog, received a bath, brush, and nail trim/filing from Montana, her groomer today. Mia is timid, but Montana made her feel at ease. When I picked her up about one hour later, her coat was shiny, and she smelled like a pampered pet. She was glad to see me but not stressed. I like the way the groomer clipped the stray hairs between her toe pads. Pluses: Appointment can be made online. Reminders are sent. Check-in and out are efficient. Grooming area is clean and organized. You are contacted by phone and/or text when pet is ready for pick up. Payment can be made right in grooming center now for quicker check out. I liked seeing the large dogs posed on tables getting their haircuts. They were super relaxed because the groomers are experienced. Tips are appreciated, and I always tip 20-25% for good service. That is what I received today for Mia and why I keep coming here.

The staff here are super friendly and always looking to help you out! I highly recommend the…read moretraining here as well!

We went to see "Josiah" At the Sight and Sound Theater in Lancaster Pennsylvania. It was a 2 day…read moretrip package including bus transportation, dinner and breakfast, a stop for shopping and premium seating at the theater. Our Host was Cathy and the driver was George. We had about 40 people on the bus and all were extremely friendly. The bus made a 20 minute stop on the way down & back so we could stretch our legs and get a snack. Dinner was at Plain and Fancy, an Amish style restaurant where we ate as much as we wanted. We stayed at AmishView Inn & Suites, clean and great staff with a fantastic buffet breakfast. This is all included in the trip costs. The next morning we stopped at an Amish Bakery where I picked up some fantastic Cinnamon Buns to take home. Then we went to the Theater to see the show. I have to say it was the most impressive show I've ever seen, including Broadway shows. Throughout the trip, Cathy kept us informed about everything, giving us tips on what to look for. Throughout the trip, George our driver would have my walker ready as soon as I stepped off the bus. I can't think of anything to complain about, staff were helpful, fun and informative and truly added to making this a memorable experience.

The bus was missing shade for window. The air vents on ceiling were broken at several seats. Told…read moreto stuff tissue. Felt should have been fixed before 6 day trip. Seats not that comfortable.