my advice go get a car some place else! my cars been in their shop more half the time we've had it…read morethree weeks straight to replace the motor which we still had to pay weekly payments . since We've had to take it back two more times 2 -3 days they kept it again!

What if I can't pay my car loan? The most important thing…read moreyou can do for yourself is to make your payment on time and in full. In the unlikely event you will be late for a scheduled payment; it is extremely important that YOU contact your Lucky's Auto Credit office and let us know BEFORE the payment is due. You can call, email or stop in. We do understand that people sometimes experience financial setbacks. It is your loan. It is up to you to keep the lines of communication open so we can help you succeed! they do not care about your financial struggles. They wont defer payments. They want a letter from your employer saying you could not work your overtime. They will call and not leave messages and then say they have called a lot. They will then aske for current address where vehicle is located. The cost of the car is overpriced by 3x and the finance interest rate is absurd. 60k for a car that is not worth 1500.00 is wrong. and if you want to be bent over and violated then by all means purchase a car from them.

If you can avoid getting a loan with them then don't!!! I purchased a BMW and it had so low…read moremileage 58k they took so long to finance it and it broke down It required a new engine. The interest rate was 22 percent!!! I kept the vehicle in repairs it cost a lot. I paid the 4 year loan down to $3000 and the last breakdown I had to leave it in DC. A BMW dealer wouldn't buy it from me. So I got $500 for the vehicle and I walked away. Prestige decided after 4 years garnish me! They already got 4 years of interest at 22 percent and they still want more! Instead of writing the account off. They are blood sucking leeches!! Greedy bastards they will bleed you dry. Avoid them

When they get picky where the money comes from I have a serious problem with that. As long as the…read moreget their money why does it matter where the money comes from?!!! I use Sezzle a lot of times to pay bills they wouldn't take that service. So I told them I guess you won't get a payment this month. Times are hard they need to keep up with the times!!! If it's good enough for the light company why isn't it good enough for them?

Great customer service, good priced vehicles trustworthy people. Wouldn't hesitate to buy a…read morevehicle here.

Good customer service, but the car was garbage. Transmission went out in the audi s5 I got from…read morethem within 3 months and they didnt fix it. If you want a reliable car, go elsewhere. Total junk

- They're totally doing like froud - last oil change told…read moreme for replace and surface break pads and routers - Today I was come for oil change after 20 days and told me your break pads is broken and need routers surfaces and pads which was for me like shocked when I ask for service last month they are said this was rear now you need front - just for break pads and routers surface charge me $398 + $398 two time which is totally unfair - If you have appointment for oil change has to wait 2 hours and more just for oil change - this is my last visit to this dealership service - No more service here - Service agents are frauds too - No one work for Costomer service they are need your money - Service advisor Rami Jaya and Machinic Technician Lois doing all those fool - They're sim from worker to service advisors At fountain machine one bottle coca is $6.70

My son purchased a F-150 from them 9 months ago. It was used, but with pretty low milage. They also…read moresold him an extended warranty. He's now at 60,000 miles and his check engine light came on. He took it in to them and they told him that one of the cylinders is having compression issues. Now, the warranty that they sold him is refusing to pay for the engine repair. Why sell WORTHLESS warranties? I was looking at buying a Ford... but maybe I'll look elsewhere. UPDATE: The staff in the service department kept pushing and got my son taken care of. I'm still not happy with the extended warrantee, and their refusal to cover piston rings, but Ford got him taken care of. The staff kept us informed, kept exploring other options, and got the job done. Thanks Guys!

They need to actually review their vehicles prior to selling it off their lot. I had to do an…read moreengine swap 90 days on a car that's a 2023 with 63k miles on it. They had it in their possession for 7 weeks. Tried to scam me out of a 1000 dollars stating the car was in an accident when I was not in an accident while having the car. But the prior owner's failed to report the accident . Than after getting the car back I had to return the car because they put the wrong oil in the engine they had to replace the first go around. That took almost 2 weeks stating they had to special order 0w 20?????

Do Not buy a car here!!! Most of their cars are crap. Salvage vehicles, high mileage and held…read moretogether with poorly rigged equipment. I'm going to contact the local News, get an attorney and stage a protest out front of their store. If you're having current issues with these guys and the crap car they sold you, comment under my post. Time for a class action suit. If they were honest and cared about their customers they'd get repeat business and more future business. Common sense really.

We recently bought a used cargo van which we converted into a camper -- & now have returned home…read moreafter a month-long road trip of over 6,000 miles--without a lick of mechanical trouble. At the sale, Jordan gave us personalized service, even the "extra mile" after the sale was finalized. We are more than satisfied; we are delighted with Jordan's focus on caring for people, not just selling vehicles. He really lives up to the Ken Garff motto: "We hear you"

‼Warning! Do not bring your car here!‼…read more I have been a loyal customer since 2014. I've only brought my Jeep to this location for service, and I have had my Jeep serviced regularly multiple times a year. With all jeeps, I've started having issues after 11 years of ownership, so I brought my jeep here for a service. I brought it in January AND February because the issue has not been resolved. When I still experienced issues in March, I took it to a different place for the first time. This new place found that Ken Garff's garage was negligent and gave the car back to me with dangerous issues still present. Bolts were MISSING from my hub, causing my tires to wobble. There were other serious issues that the new mechanic said could have caused accidents or death. I specifically asked the new mechanic if my anger toward Ken Garff was justified, and he said absolutely. You will see in the pictures what the new mechanic found. I have lost all faith and Ken Garff and ended up filing a complaint with the Better Business Bureau. I am not seeking any financial retributions, but I hope that Ken Garff is able to address the negligent services they offer.

Aside from seemingly to have nearly no bankers (anytime I've tried to set appointments they have…read morebeen weeks out) this branch is good. They even have someone that greets you literally the second you walk in the door and asks how they can help you.

Wow!!!. They are the worst to deal with. We have a dozen business and personal accounts with Chase…read moreBank and cant ever get ahold of anyone at all to find out anything and then out of the blue we get a letter from them saying they have reviewed one of our accounts and will shut it down in 45 days. We tried to get a hold of Kaden Marble over and over and over again and left messages and texted him to no avail. And the feedback we got was I have to see what is going on. WE have also called in and all they say is we dont and wont tell you why we are closing it down and I made a statement well maybe Ill close all of them down and they just said that is your decision. They are so grateful for everything that we pay out to them every month apparently that they just dont care. WE are switching banks and will end up closing every one of our accounts down. Great bank to stay away from

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet they provided to me. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was "normal caliper sound." To be clear, the sound is only coming from the rear driver-side caliper( from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced, and they were also able to feel the vibration issue coming from the vehicle. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because "it's a used vehicle." Cody also informed me that Jeff would have someone pick up the vehicle today so I could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork with them, they are not honest at all and will not communicate with you. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. Additionally I forgot to mention the salesman attitude has changed in person and text, I requested service invoice multiple time in person and a text no response. I will never buy another vehicle from Ken Garff dealer.

Their customer service for one and not selling a car for $5,000 it had motor issues and did not…read moredisclose it and they refuse to even call back or do anything about it even though they're post on the review says to get a hold of them they totally blew me off about a 2007 Cadillac SRX they did not go through it and it had Motor problems shortly after I bought it like within the first 30 days it had motor failure they don't care about their customers and I do not think that they should be in business and I plan to try and take action

The worst bank to bank with. don't do it they don't respond back when you call, and they have this…read moreai person who can't do his job 0/100%

I've come here quite a few times over the years and never had any particular issues. All the…read moreemployees are typically very friendly and i haven't often encountered understaffing issues that I've encountered at other American first locations. The interior is also very spacious and can easily accommodate a lot of people should a line build up at all times