A good company when no one else will touch you,because of past credit problems. Kari thank you for…read morebeing the answer and not the problem. ]

When they get picky where the money comes from I have a serious problem with that. As long as the…read moreget their money why does it matter where the money comes from?!!! I use Sezzle a lot of times to pay bills they wouldn't take that service. So I told them I guess you won't get a payment this month. Times are hard they need to keep up with the times!!! If it's good enough for the light company why isn't it good enough for them?

Ripped me off bigtime, go where they care about people. Not just money. Very poor customer…read moreservice. All they want is your money, they could care less if they rip you off.

Great customer service, good priced vehicles trustworthy people. Wouldn't hesitate to buy a…read morevehicle here.

- They're totally doing like froud - last oil change told…read moreme for replace and surface break pads and routers - Today I was come for oil change after 20 days and told me your break pads is broken and need routers surfaces and pads which was for me like shocked when I ask for service last month they are said this was rear now you need front - just for break pads and routers surface charge me $398 + $398 two time which is totally unfair - If you have appointment for oil change has to wait 2 hours and more just for oil change - this is my last visit to this dealership service - No more service here - Service agents are frauds too - No one work for Costomer service they are need your money - Service advisor Rami Jaya and Machinic Technician Lois doing all those fool - They're sim from worker to service advisors At fountain machine one bottle coca is $6.70

My son purchased a F-150 from them 9 months ago. It was used, but with pretty low milage. They also…read moresold him an extended warranty. He's now at 60,000 miles and his check engine light came on. He took it in to them and they told him that one of the cylinders is having compression issues. Now, the warranty that they sold him is refusing to pay for the engine repair. Why sell WORTHLESS warranties? I was looking at buying a Ford... but maybe I'll look elsewhere. UPDATE: The staff in the service department kept pushing and got my son taken care of. I'm still not happy with the extended warrantee, and their refusal to cover piston rings, but Ford got him taken care of. The staff kept us informed, kept exploring other options, and got the job done. Thanks Guys!

Well, I've got a lot to say, but to quickly summarize for those that dont want to read the whole…read morething: The buying process was pleasant and straightforward. There were no games, and we felt all the team members that we worked with were very genuine (Seth, Hal, Jim, Josh, and Leslie). In particular, we felt Hal went above and beyond for us. We highly recommend coming here. Post buying the vehicle, there were some complications, and the entire team did everything they could to make us comfortable and correct the situation as fast as possible (which they have done) Best experience we have had at a dealership ever. Detailed Version: We came in to buy a Dodge Durango from them, and were immedietly helped by Seth. After our test drive we knew we wanted it. We had a 2018 Civic to trade in, and they gave us an incredible trade in value. After working out the numbers with Seth and Jim for a little bit, we decided that we wanted to think about it over some dinner. Naturally, then did do everything they could to try and get us to stay (even offering to pay for our dinner ha). But we left off that Seth would call us 30 mins after they closed, which he did. We were able to come to an agreement, and Seth waited an additional hour at the dealership for us to get there and complete the deal. Upon arriving, Hal and Seth helped us with the closing docs and there were no games whatsoever. Hal even told us that they had gotten the monthly price down even more to accommodate our goal. Upon taking the car home, we thought to test out the 4wd feature briefly, and upon trying to switch back to AWD there was a large failure, causing us to not be able to go past 40 miles an hour and stuck in 4wd. I immedietly contacted Seth to inform him that we would be bringing the vehicle back first thing Monday morning, which we did. Having brought the car back to them, they took it into their shop, identified the problem, and informed us that not only would they be taking care of it, but they gave us back the car we traded in as a loaner car until the issue is resolved. Hal was with us pretty much all day making sure that we were kept up to date, and even at one point offered to drive us to our house himself. He went above and beyond to assist us. Also, Leslie, the person at the desk of the service department was extremely friendly and came in several times to explain everything that was going on. All in all, Markosian auto took a situation that could have been extremely messy and turned it into an opportunity to prove that they know how to take care of a customer. I highly recommend coming in here to buy a vehicle, and the next time we are in a market for one, we will be going to them first. I do however have some feedback for management. Upon reaching out to Markosian via facebook, we were told to "ask for Josh" when we got there. We did so, then were immediately informed that Josh is actually the Store manager and that we would be working with Seth. I just didnt like being told to ask for someone, then immediately being redirected elsewhere. I know there is no perfect way of doing things, but I feel it would be worthwhile to put some thought into figuring out a better system in order to provide a better customer service experience straight from the get go. Thank you again to everyone that helped us.

I send my car to get service work done with the warranty, of it wasn't cover , ok no problem , they…read moretell me the work was going to be $440 dollars plus the service charge for a coil , of course I told them no don't do it I'm picking my car up , that was at 4:30 pm no response up until then I was getting response , so I took an uber from my Job to the dealership the service people where gone the sales man called him but he didn't want to release the car because he wasn't there to charge me the fee I offer them the money but they wouldn't give me the car so I had to take another uber home , horrible customer service i dont recommend them at all .

We recently bought a used cargo van which we converted into a camper -- & now have returned home…read moreafter a month-long road trip of over 6,000 miles--without a lick of mechanical trouble. At the sale, Jordan gave us personalized service, even the "extra mile" after the sale was finalized. We are more than satisfied; we are delighted with Jordan's focus on caring for people, not just selling vehicles. He really lives up to the Ken Garff motto: "We hear you"

My experience with the salesperson at this dealership was great, and I ended up purchasing a 2016…read moreChevrolet Suburban from them. Unfortunately, due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so l trusted the service technicians to thoroughly inspect it as stated on the inspection sheet. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I arrived at the dealership the next, I was told they would not fix the issue because the vehicle was discounted. At no point during the purchase was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I'm simply asking for help resolving a safety issue that should have been identified during the inspection. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was "normal caliper sound." To be clear, the sound is only coming from the rear driver-side caliper from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced the brake is good, and they were also able to feel the vibration issue coming from the vehicle as mentioned by me when I drop the vehicle off. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because "it's a used vehicle." Cody also informed me that Jeff would have someone pick up the vehicle today so could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork. This whole this had been nothing but headaches for me. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. I will update this later if the vehicle is still having issues. Updates 07/01/2026 It took over a month and a half to get my brake issue resolved. On top of that, yesterday while driving to IKEA, my vehicle suddenly shut off by itself while I was on the road, then restarted on its own. That was a serious safety concern. The only reason my brake issue was finally resolved is because I took the vehicle to a different service department. They found that the brake pads were glazed (the friction material had become smooth) and the rotors were worn, which was causing the noise and braking issue. They also found that both rear struts were leaking. Unfortunately, because the leaking struts were not part of my original complaint, Jeff declined to cover the repair and stated that "there were no leaks at the time of inspection." This is despite the fact that their dealership inspected my vehicle three to four separate times. Based on my experience, I cannot recommend this dealership. If you are considering purchasing a vehicle from them, I strongly recommend having it inspected by a trusted independent mechanic before finalizing the purchase or negotiating the price. I am also still waiting to receive the reimbursement check they promised to send after I paid for the diagnostic inspection. Don't bother emailing them they will not respond to you. The only reason I received a response because I contact corporate.

Aside from seemingly to have nearly no bankers (anytime I've tried to set appointments they have…read morebeen weeks out) this branch is good. They even have someone that greets you literally the second you walk in the door and asks how they can help you.

Wow!!!. They are the worst to deal with. We have a dozen business and personal accounts with Chase…read moreBank and cant ever get ahold of anyone at all to find out anything and then out of the blue we get a letter from them saying they have reviewed one of our accounts and will shut it down in 45 days. We tried to get a hold of Kaden Marble over and over and over again and left messages and texted him to no avail. And the feedback we got was I have to see what is going on. WE have also called in and all they say is we dont and wont tell you why we are closing it down and I made a statement well maybe Ill close all of them down and they just said that is your decision. They are so grateful for everything that we pay out to them every month apparently that they just dont care. WE are switching banks and will end up closing every one of our accounts down. Great bank to stay away from

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet they provided to me. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was "normal caliper sound." To be clear, the sound is only coming from the rear driver-side caliper( from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced, and they were also able to feel the vibration issue coming from the vehicle. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because "it's a used vehicle." Cody also informed me that Jeff would have someone pick up the vehicle today so I could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork with them, they are not honest at all and will not communicate with you. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. Additionally I forgot to mention the salesman attitude has changed in person and text, I requested service invoice multiple time in person and a text no response. I will never buy another vehicle from Ken Garff dealer.

Their customer service for one and not selling a car for $5,000 it had motor issues and did not…read moredisclose it and they refuse to even call back or do anything about it even though they're post on the review says to get a hold of them they totally blew me off about a 2007 Cadillac SRX they did not go through it and it had Motor problems shortly after I bought it like within the first 30 days it had motor failure they don't care about their customers and I do not think that they should be in business and I plan to try and take action