I do not recommend this place. The staff was friendly but the positives stop there. I went in for a…read morecleaning and after being there for over an hour and saying no to all the additional treatments they pushed on me, I was told it would be another 30 mins before a cleaning even could start. So I walked out. The facility is dirty - dirty floors and bare bones rooms (that were in disarray). I am new to the area and this was my first visit to find a new dentist and it was SOOO discouraging. I won't be returning and will not recommend to others.

I've always had a great experience here. The front desk staff is always very friendly and even…read moreremembers me after not seeing them for 6 months. I've had 2 teeth pulled (under anesthesia), 2 crowns replaced, a filling and cleanings. I love that I don't have to go to multiple places to get dental work done. They can make a crown in house that is great quality. They cost more money, but they come with a 5 year warranty! When having dental work done, they gave me eye protection to put on and lip moisturizer to keep my lips from drying out. In addition, they offer payment plans through smile generation. They also have a program where you donate $30 and they'll take $100 off of your dental work! Overall, I would highly recommend this office. Give them a try, you won't be disappointed!

I was told a cleaning would aid in my zoom whitening. They then proceeded to do X-rays and other…read moreservices that cost an additional 200 dollars without ever disclosing cost. They had insurance in advance and never bothered to communicate they were out of network. I would not recommend working with this company since they have deceptive buissness and billing practices. When I brought it up the woman at the front made a cartoonish hand gesture and said, "did you ask?"

Absolutely top notch! Takes the time with patients , explains all options, & treats you like you…read moreare the ONLY patient

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!

Dr. Erica is fantastic and so is her staff! She has been my dentist for 13 yrs and hopefully 13…read moremore!

Made an appointment in MAY for today, and called in to confirm. They said I had a no call/no show…read morefor June 22nd. ???? They never called to confirm an appt in June, sent a text either, so...?? She said it looks like I was supposed to have received a text advising me of that appointment in June. NOTHING. They made another appointment for me (two months from now) and I got no confirmation AGAIN of that date. No apology, literally the front desk could have cared less. I'll take my business to another dentist and let others know this isn't the place you want to reward with continued visits. Also, I never got a text confirming my "new" appointment. Gee, I wonder why.

I got in fast, they took care of my tooth ache, pulled the tooth- had to be done- and then checked…read moreup on me afterwards. Everyone was so nice and made what could have been a horrible nightmare into an experience without pain or anxiety.

Im sorry but I do not owe you anything. Trying to charge me $500 for your employees not doing there…read morejob and making me aware that you TRIPLED the price?Your personal owes me a apology instead. I have been coming there 7 years and it's always been $95 for a check up and cleaning. I made a appointment because they texted me and said I haven't been in in a year. Which isn't true as you did a $1500 silver cap just 10 months ago. I was not told that you tripled the price from $95 to $300 to do a basic teeth cleaning and check up after driving a hour and a half from Coldspring to your office. The lady at the front desk told me it was now $300. I said why wasn't i made aware of this before driving hour and a half a week earlier. She said we have a insurance plan that is only $100 + the $80 for the same treatment I got for half the price for years. Make your clients aware that you more than doubled and tripled the price. You can tell Mr Chang I have recommended a dozen client including Dr. MR WILSON to him over the years. They will all being made aware of the way you do business now. So there will only be a apology from your office for your personal not doing there job and zero payment or future business from me and others. Thanks for your attention to this matter.

I have been going to this group for over 15 years. It is always a. Wry professional office and…read morenever had any issues with extensive dental work.

I am 71 years old and I have never had dentists that care about their patients as these dentists…read moreand their staff. I am terrified of dentists due to past anesthesia problems. I have anxiety problems and they were the first to address them. I recently had work done and I can only thank God that I found them. They care about their patients and there needs. They are great!

There are many good dentists in The Woodlands, yes, yadda, yadda, yadda. I get that. BUT, Dr. Aaron…read moreGlick, at Solomon Dental, is a young professional you should get to know. His education, back-ground, GPA, etc., etc., etc., are beyond reproach. "Cum Laude from Brandeis University, where he majored in Neuroscience, Psychology, and Biology. He then pursued his dental doctorate at the University of Texas Health Science Center at San Antonio Dental School and was in the top 10% of his class. As a dentist, he has achieved Fellowship with the Academy of General Dentistry, which is a distinction that less than 10% of dentists in the United States hold. He is also a Fellow of the International College of Oral Implantologists, a Diplomate of the American Board of Dental Sleep Medicine, and a Qualified Dentist of the American Academy of Dental Sleep Medicine." All that's wonderful. I'm proud for him. BUT, that's not the point of this writing. What is exceptional in my mind, is Dr. Glick possesses the unique "chair side manor" of being able to translate the very technical nature of the problems/repairs/goals and objectives he and the team have discovered to a Real World, easy to understand explanation. And, with options. One can tell Dr. Glick genuinely cares for the welfare of his patients. I am absolutely convinced, because Dr. Glick choses to offer his great bundle of abilities to those of us in The Woodlands, we are the winners!

Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

Dr. Robins is a must see!…read more I had a short time under the care of Dr. Robins due to a transfer to Chicago. There has been no one whom I trust more with my mouth fallowing a root canal, along with other procedures. Such have impacted my daily life in the best way. I would come back to Texas just to be under the comfort and confidence of His care.

Know your dental benefits and verify your treatment estimate yourself…read more I'm writing this because I hope our experience encourages other patients to become informed consumers of their own dental care. Treatment plans are estimates, but before agreeing to thousands of dollars in dental work, review the charges and independently verify anything that doesn't make sense with your insurance company. I'm very glad I did. My husband received a treatment plan at Sterling Ridge Dental involving multiple crowns. Our Delta Dental PPO covers crowns at 60% in-network, yet one crown was estimated at approximately 45%. When I questioned this with the office coordinator/manager, Theresa, I was told perhaps our benefits had decreased and was advised to contact Delta myself. I did. Delta confirmed our crown benefit was still 60%, consistent with estimates we had received from other in-network providers. Unfortunately, my conversations with Theresa became increasingly uncomfortable. I found her demeanor dismissive, passive-aggressive and at times hostile simply because I continued questioning discrepancies in the treatment estimate. At one point, she suggested another provider may have obtained a different result by coding a different tooth and said their office would not "unethically" code the wrong tooth to obtain coverage. That was never what I requested. I simply wanted to understand why their estimate didn't reflect the benefit Delta confirmed. I also questioned separate D0350 photographic image charges for the crowns. Theresa told me these photographs were needed as documentation/proof so the practice could get paid by insurance. I specifically verified this with Delta. The representative told me D0350 photographs are NOT required for crown reimbursement and that standard dental radiographs, including periapical (PA) x-rays, can be used when additional documentation is necessary. PA x-rays are covered under our plan. I understand an office can choose its own documentation practices. My concern was being charged separately for something presented as necessary for insurance reimbursement when Delta told me that specific photographic code was not required. This was especially confusing because during our consultation, the dental assistant took intraoral photographs and specifically told us they were for internal office use and were not something we would be charged for. When I continued questioning these issues, Theresa became more confrontational and told me, word-for-word, "We're not going to let any insurance company dictate how we run our business." She also told me I was "lucky that we accept your dental benefits." I wasn't asking insurance to dictate how they practice dentistry or asking anyone to improperly code anything. I was asking reasonable questions about our coverage and financial responsibility before committing to substantial dental work. Theresa ultimately proposed obtaining a formal predetermination from Delta. She also attempted a three-way call with Delta, but I was disconnected/hung up on and she never called me back. Within approximately the same week or the following week, I received the predetermination we had been waiting for, yet I still received no follow-up from Theresa. Ultimately, this wasn't about one relatively small fee. It was about transparency, professionalism and how legitimate patient questions were handled. We intended to establish long-term care here. My husband had substantial dental work to complete, I had scheduled my own new-patient appointment, and we potentially would have referred others. Instead, we canceled his treatment and future appointments, canceled my appointment and chose to seek care elsewhere. My advice: KNOW YOUR BENEFITS. Request an itemized treatment plan, review the charges and call your insurance company when something doesn't make sense. No patient should feel intimidated, pressured or "lucky" that their insurance is accepted simply because they ask questions. Being an informed patient is not being a difficult patient.