The agent Yesenia Gatelum is very helpful She explains everything to me and answer all my…read morequestions. I recommend th General Manager Yesenia at this location any time

Santos was incredibly helpful, positive and open about everything, and had me in and out within a…read morehalf hour. Would absolutely recommend!

I went there at 3:55 PM ( they close at 4pm), but MR. Fabian still quickly and professionally…read moresolved IRA transfer issue at the last moment ( before deadline). Also, front desk lady is friendly and exactly knows what customers need.

Although convenient, this branch is awful. The wait times are awful if you have to get down and…read morethere is never enough personal bankers around. If you have to get something done that a teller cannot assist with (e.g. notary, open/close accounts, add authorized users, etc.) the wait is out of this world and the notary is often "sick." They get 2 stars for the customer service. The people that I've interacted with have always been quite pleasant considering the line.

I think I'm liking this branch. I was trying to pay my credit card bill and was hoping to use the…read moreATM. But I couldn't, there was only an option for cash advance and balance inquiry. When I went inside with my confused look, customer service reps leaped into action. Take that off the to-do list and put it on the to-done list.

Excellent customer service and the building rocks.read more

This large building is architecturally beautiful, I guess the ATM is locked with a gate u til they…read moreopen at 9am? I guess I can understand the need for extra security in downtown tucson, this is probably the main Wells Fargo in town where most staff trains...

This keyosk is broken!!!! January 4th Monday 2021 I put in my second check (luckily for only…read more$13.00) and it tried scanning my check but was not successful -- went dark -- returned card and not the check. It was also noisy when scanning like this machine needs some work!! Downtown location on Stone Avenue and the bank itself is closed..

I'm not sure what these weirdos are on. If you get charged for something, it's most likely on your…read morepart, forgotten subscription or fee you didn't pay until there was enough money in ur account. People in Tucson have the biggest opinions on the internet, word to deads. Sad to see so many gormless or ignorant individuals. Anyway, this lady at selected location,"Shannon" bless her soul, much love for her and her unmatched talent and customer service. Very helpful, unremarkably seraphic, and extremely reliable. Much love for Shannon and her amazing character.

Hello Gavin, I have taken all the steps I can with vw. This is where Tucson has led me. I 'm never…read morecalling the bank again , after the treatment with inaccurate credit reporting, and invading my privacy as a Loyle member of VW of 10 years without my consent. Period. 100K in loans I have done with you. Until the 2 hard hits on my credit Late payment for Nov 2025 is removed. Period. You are liars and should be reported for the way I have been treated in your branch. I have rights as a member in your branch? Is this correct? Then correct it please and we can move on... This has been an absolute horrible experience and one I should of never have had to fight. So hurt by the way you treat your members.

I know the wait has been a little bit long to get to the teller line. But I know they have been…read morebusy and it was a Friday when I visited. But I have nothing but good things about US Bank that I've experienced. They help me fix my screwup on the early payment mixup on my mortgage. They help direct me and called the right people to help me get that corrected. I am really thankful that they were around to help me. I really enjoy the benefits I have with us bank so far. It's been a few months now. But no complaints.

Immediately, the woman behind the desk was rude (short, brunette). All I did was ask a few…read morequestions concerning my check. I was so caught off guard I didn't even know how to react. Just took my stuff and left. I've never been treated so poor for absolutely no reason. Every answer was condescending and borderline yelling at me, kept scoffing every time I would speak.

Avoid this branch unless you need to see a banker (loans, opening accts., etc.) , make an…read moreappointment here for "banker" services ONLY! They have ONE teller and they take your name when you come in to make a deposit or withdrawal etc. and you have to sit and wait. They do not have drive up tellers anymore either. There are two ATM outsides and the open at 10 and close at 4. This is ridiculous, there should be a big sign outside saying go to a different location for teller services! Go to Campbell and Glenn or Broadway and Swan. There are several "bankers" here sitting at desks and the other "potential teller" he stands at door with iPad to take your name.

I 've been a customer since before the merger of Norwest and Wells fargo. I'm so irritated with…read morethem closing local branches but promising to keep the ATM open (it shut down the ATM shortly thereafter) now they're shutting down the ATM at the local gas station. Fine. You don't want to give me a convienient place to give me my money, I'll stop having my money electronically deposited after I clean out my Life Savings and checking accounts.