Great agency and people. Make you feel like they truly are looking out for you, your family, and…read moreyour property. Have used State Farm for over 54 years and have never had an issue.

Very responsive and thorough. Always appreciate the timely follow-up. Rates are competitive but as…read moreimportant is the customer service I receive from the entire office.

Nothing but outstanding service and competitive rates! Had a claim and the process was effortless.read more

Stacy is so so sweet and helpful! She answered my questions when I called, and really cared about…read moremy concerns. But tbh she just seems like a really genuine person. I like the fact that she is with Kaleb Hale's team! She's a great asset to the company. :)

Sherry has been amazing to work with. She is friendly, knowledgeable, and always quick to respond…read moreto questions. She gave us great quotes, searched for and applied all eligible discounts, sent timely instructions on how to create an online account, and provided an overview of the Drive Safe beacon set up to keep our discounts coming. Great prices and great customer service are so important. You'll get both with this group. I wish I could give this office more than 5 stars.

Love Statefarm and all the employees! They are always so nice and helpful! We have been with them…read morefor 20+ years, never going to leave!

I have been insured with Bob Watson for 41 years. I've always recieved great service.read more

Have been with Christin Black's State Farm agency for many years. Always excellent customer…read moreservice, quick response and availablity. Friendly and professional staff!

My State Farm agent Christin Black and her office staff are wonderful to work with. They are always…read morefriendly, knowledgeable, and willing to answer any questions I have. Their outstanding customer service and helpful attitude are greatly appreciated. Highly recommend!

Update 7/1/2026 Due…read moreto being victimized all over again, I've changed to an 5.0 star agent. Good riddance Chad Mitchell. I trust karma will catch up with all of you in due time. Update 6/19/26 After a pleasant conversation with Eli on June 18 and 19th, I'm happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example. In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed. I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who's been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent. On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it's good indicator there's a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse. Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you. Original review below. This had originally been a five star review, but after today's horrific experience with Robin, Savannah, and Shannon, I'm sad to say it's now changed to one Star. I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen. I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back. When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don't appreciate Robin and false her accusations that I'm trying to cheat State Farm out of a car rental!! What the heck! I'm the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

This is the most incompetent insurance office I have ever encountered. If I could give 0 stars I…read morewould. Savannah in particular should not be in this position. she made an appointment that she did not show up for. I signed up and paid for insurance that they waited a month to inform that I could not have. Savannah told me that I had not been insured during that time and that I would get a refund. None of that was true. Buyer beware of this shady office. One star because Robin alone was helpful.

We met in person. He gave a thorough explanation on what he offers. Helps with health insurance…read moreknowledge & different offerings, great guy! Go to Nate!!!!

Michael is a very kind man and i highly recommend talking to him about home and auto insurance.read more