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    Titonic Band

    5.0 (2 reviews)
    Open Open 24 hours

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    Boomer Music

    Boomer Music

    (16 reviews)

    $$

    Brought my sax in to fix a leak and they scratched the bell. Tried to claim it added character…read more When I asked what they were going to do they said I needed to pay for the repair before I could talk to a manager. I refused. I ended up talking to the manager, the owner, and the head of the repairs. Each one said there was nothing they could do. I told them I wasn't going to pay for them marring my sax. They finally waved the fee after 3 visits and about 2 hours in the store. FYI: I took the sax to another repair place and found out that Boomer had not even fixed the leak. (Edit to address Boomer's response) The Business Owner's reply shows exactly the horrible service that you will receive at Boomer's. Nothing in the reply is true. Just lies and abusive remarks towards me just like during my extended attempts to get them to repair the damage they did to my sax. The manager seems to think it's fine for their shop to damage a customer's instrument, not fix it, and still get paid for a tune up that never happened. "he requested his work be done ahead of the estimated time frame and was accommodated by the technician" - This is a lie. I never requested the repair be done ahead of schedule. The tech said he would get right on it and then he let it sit on his bench. My repair was NEVER pushed ahead. But please prove me wrong and post the date that the sax was dropped of and the date that it was returned to me. Everyone will see that I did not receive any accommodation. "occurred exactly during the technician's lunch break even though the customer had been made aware that the technician would not be on site." This is another lie since I went to pick up my sax on Saturday and the tech was not there. On my subsequent visit the tech was in the store and even on the floor but refused to speak to me. "He was VERY unhappy and offered no reasonable solution for the situation." I was very unhappy but I asked for the store to repair the damage. They refused citing that it would cost too much. I was the one that stated I would drop the demand if they waved the fee, not them. "the repair had been completed as requested" 4th lie. The sax still leaked quite a bit and I had to take it to Longmont to get the work done correctly. "The customer has not returned to the store since 2022" - This is the only true thing the Business Owner has said. This was the single worst customer service failure I have ever experienced in my life. I will NEVER use Boomer for sales or service. I will drive 40 miles to Greeley or Longmont for professional work. As for why I chose now to add this review, well it's because I saw another truthful and very negative review of Boomer and I wanted to let those potential customers know that exactly how bad their service could be.

    This is a great place to get your music needs met! they have rentals and new instrument purchases…read more You can also get your instruments fixed up here as well. Lots of sheet music and all other kinds of music supplies. Staff is always friendly and helpful. Was a customer for years. My kids are grown now and no longer in need of their services but glad they were here when my kids were in music classes.

    Titonic Band - musicians - Updated August 2026

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