Wow. What excellent service. I wanted a gift for a couple of friends that just bought a house in…read moreMissoula. How about a gift certificate for next spring gardening. Shane was so helpful on the phone. Check that off my list!

Their wreaths this year are spectacular and extremely reasonable. I had them make me one size…read morelarger and it's gorgeous and hanging on my balcony rail.

I first went to Bensons when we moved home to Montana in 1991…read more I met Mr and Mrs Benson then and they both were so helpful, happy and hardworking. I have returned every year since.. The flowers all are outstanding, healthy and beautiful!! I go in the fall for the harvest and enjoy the wonderful vegetables and store some of them for the winter for our family. All of the family and staff are lovely to work with. I so look forward to spending time there every spring. I am committed to supporting local businesses and Bensons is one of the best, out of a storybook nurseries and family businesses to support!! I can thank you enough Benson family for helping me with our gardens all these years!!

Best sweet corn ever. Very good prices on most veggies . Great place to buy cabbage for homemade…read morekraut. Good quality and prices on flower and vegetable starts in the spring. Best flavored carrots after the first hard frost in the fall.

Customer service at this store is terrible!! We…read more(unfortunately) had to spend over $1,200 in order to complete our latest project, and once again had to support Home Depot because other local vendors do not offer the items that are needed. It might be the fact that we do our shopping in the late hours of the day that constantly allow us to encounter the rude and plainly displayed lock of customer service the employees at this Missoula, MT Home Depot rendered! I would specifically like to shine the light on the precious lumber crew that so boldly ignored us during our trip on October 20th at 8pm. Connor and his crew watched my husband at first, and then the two of us struggle loading lumber onto our cart and literally just walk by and later just sat at the lumber isle a few feet from us. I wanted to share my experience with the person in charge. It took a few minutes to be directed to the store manager. Trying to find this person was a struggle as well.... not everyone knew where the manager was or even the manager's name (female employee at self-checkout area). In any case, found the manager at the customer service counter. Shared with him my frustration! Apparently, the customer needs to request help from the store employees. It is not "common sense" for employees to see the customer need and act on it!! He apologized and offered to talk to the lumber crew. I can only trust that the manager followed through with his offer. I truly do not expect the so important customer service to improve at this store. I will definitely shop during the day hours, maybe at that time customer service is more prominent??

I have always had good experiences here and never any issues when it comes to having to exchange…read morethings. Although this location is s smaller than many other Home Depot stores, they have just about anything you need, just a smaller selection in comparison to stores in larger cities. I have been coming here for 13 years, and have always preferred it over our local Lowe's. I have never had any problems finding help from employees. They have a pretty big selection of all the necessities like appliances, lawn mowers, grills, lighting, cabinetry and countertops, flooring, and much, much more. This is the only place we buy our paint and supplies because they offer both Behr and Glidden, which we prefer. In their garden department you can find landscaping supplies and in the spring and summer they carry a wide array of trees, shrubs, perennials, and annuals. They carry both organic and non-organic potting and garden soil as well as various sizes of pots and planters. Home Depot is always my first stop for anything "home improvement."

First time shopping here. Nice selection for this time of…read moreyear. Great variety of seeds. Staff are very friendly and helpful. Prices are higher than Home Depot, etc., but I think the quality is better.

Very poor customer service experience. The price at the register was higher than what was marked on…read morethe product and on the sign. After much back and forth between the employees, a manager finally tersely informed us that the marked price was incorrect and the price in the computer was what we would be charged. I have never seen a business refuse to honor the marked price when it was their error. There was no apology or even promise to fix the signage. The price difference was negligible but the entire interaction felt like an insult. We'd been customers for years - won't be back.

When it comes to home improvement stores, Lowe's is probably my least favorite. There is something…read moreabout the overall atmosphere of this particular store that is depressing. Each time I come here I seem to dislike it even more. One of the things I dislike most about it is that it is really hard to find an employee, and I am talking about every department. For example, when I walk into The Home Depot, I am almost always greeted with a smile and a "Hello." Within the first minute or two of being in The Home Depot, I can usually spot at least 10 employees. Lowe's on the other hand, I can spend 20 minutes in there and am lucky if I see 10 employees. The whole store just lacks that friendly and helpful vibe, not to mention their prices are a bit higher than those of The Home Depot. As far as selection, it really just depends which department you are in. They do offer Craftsman tools which the other home improvement stores do not. The store is always clean and well kept, which gave them 3 stars instead of two.

Lowe's Home Improvement requires immediate managerial and operational attention regarding both…read morecustomer service standards and employee conduct. We entered the store to purchase a specific product that was important for an immediate project and operational need. During the shopping process, we sought clarification from multiple employees regarding the product's functionality and whether it was the best fit for the situation at hand. Rather than receiving informed assistance or competent customer service, we were repeatedly met with lackluster responses, minimal product knowledge, and employees attempting to shift responsibility onto the next staff member instead of resolving the issue professionally. Because no employee appeared capable of providing a clear or confident explanation regarding the product itself, we specifically clarified the return policy prior to purchase. Based upon the representations made at that time, we proceeded with the purchase under the understanding that the item could be returned if it ultimately proved unsuitable. To be clear, the concept of the product itself was innovative and useful, and it did perform the intended task in the short term. We were genuinely glad we found it when we did. However, after practical use, it became apparent that several aspects of the product were incompatible with the circumstances and requirements of the project. As a result, the product needed to be returned. We returned to the store fully compliant with the return process, with the receipt and all required materials necessary for a routine and successful return. At that point, the interaction with Carla, the employee handling the return, became entirely unacceptable. Carla approached the interaction with a belligerent, hostile, and antagonistic attitude that immediately escalated what should have been a standard customer service matter. Her conduct was rude, aggressive, disrespectful, and unprofessional throughout the exchange. Rather than processing the return in accordance with store policy, she made the interaction personal and created unnecessary conflict. Her demeanor reflected a serious lack of professionalism and poor judgment for someone occupying a public-facing customer service position. More broadly, this experience reflected a larger pattern within this location. Numerous staff members, both indoors and outdoors, presented themselves in ways that were physically volatile, aggressive, dismissive, antagonistic, and ill-suited for customer interaction. This is not merely a matter of poor service; it reflects deeper concerns regarding management oversight, staff training, accountability, and workplace culture. Carla's conduct in particular warrants immediate review and corrective action. Employees representing a national retail chain should not be permitted to engage with customers in such an openly hostile and confrontational manner.

This store is so fun! When I decided to try brewing cider for the first time, I dropped by this…read morestore. Phil helped me, walking me through all the steps and supplies I'd need. He inquired as to my tastes before making recommendations. It was a great shopping experience. They have a good selection of bulk grains, brewing equipment, bottles & glass as well as indoor gardening supplies. Some sweet guitars hang on the wall as well. Great place!

From the owner: We started as an eco department store in 2008. As our garden selection grew, we moved clothing and…read morehousewares to another location and added home brewing supplies to the gardening store. The partnership split and we took on the name Summer Sun and moved to our current location in the end of 2012. At that point we added our extensive beer department and respectable wine department

This is the best furniture store in Montana! They have the most beautiful pieces and are always…read moregetting no product in. The staff is SO nice and helpful. Our go-to when we want something unique and quality.

This is by far the best furniture store I have ever shopped in. They have a fantastic staff and…read morewent out of their way to make sure that we were completely satisfied with all of our selections. This will definitely be the first furniture we go to for anything we need in the future!

Finally a store I can buy a Tracfone card in person with cash. Walked in at 7:30pm & the cashier,…read moreNatalie, immediately called up an employee to help me. He showed up extremely fast & quickly took me to the cards. I was in & out in 5min. I can't rave enough about my excellent experience! Thank you!

I had a Geek Squad appointment set up to get a new screen for my iPhone. I live 2 1/2 hours drive…read moreaway, so called the evening prior to make sure they had a screen for it. After dealing with THE WORST AI phone call center BS I've ever had the mispleasure of experiencing, I finally got an actual person who assured me they had the screens in stock. The next day I show up for my appointment time and stand there waiting for 25 minutes before anyone will acknowledge my presence. After looking at the phone and checking with their inventory, they told me they don't have the screens in stock and would have to order it and it would take 4 or 5 days. I wasted 5 1/2 hours of my day to go to this piece of crap store and walked away with no help. I think there were more employees in the store than customers, yet they can't answer the phone or give you a straight answer.

Eager to sell but after that the customer service is horrible. Purchased furniture. Took a month to…read moredeliver it. They delivered it and some pieces were damaged I reported that same day and sent photos. They offered discount or replacement. I asked for replacement. It's been 8 weeks I have called twice they cannot say other than it's in transit and no one has called us back to report progress. Frustrating - I won't return - EVER! Still don't have resolution - terrible customer service.

Would rate a zero if possible. Ordered a table and chairs in store on 3/8/26. We were told that it…read morewould be available for pickup or delivery in 2-3 weeks. Was not contacted at all by the store, called on 3/29/26 and was told that it was in, great. Scheduled a delivery, which when we purchased was told that the delivery would be $200 but now the deliver was going to be $340, for 4/10/26. On 4/10/26 there was once again no contact from the store, contacted them and was told that our scheduled delivery was never put on the schedule and the truck had already left for the day. The next available delivery was 4/24/26. There was no compensation for their mistake and we were told that "this is just how it is". We will now have waited almost 2 months for a table. Never had such an awful experience before with any other furniture store, so we will definitely not be going back to Furniture Row.

Sam at Mattress Firm went above and beyond to help us! While shopping for my mother-in-law for a…read morenew bed they not only accommodated a bed size change but rearranging getting a different mattress for her. They went above and beyond and I will definitely be returning in the future.

Very happy with the customer service we received at this store, definitely hassle free!!!…read moreHusband and I were shopping for best mattress quality and prices. This store was the first one that we visited, and we did not have to go anywhere else!! Stephen, our salesperson was beyond helpful!! He was extremely knowledgeable and a fun guy to deal with, plus we got our mattress on the day it was offered. Thank you very much for the great shopping experience (it's hard to find places where customers feel valued). We are definitely sharing our shopping experience with anyone we know! :)