On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

This is one of two Target stores close to where I live, so we come here somewhat often. The store…read moreis always well-stocked and clean. The staff is always helpful. They have a decent assortment of items, slightly higher-end than other large discount stores. Definitely will continue to shop here.

Not many ppl in the store which makes it so much easier…read more Easy to find all that I was looking for and then some Surprised to see fall colors for the Stanley cups out. You snooze you lose with these cups. Check out was easy.

Great selection and typically excellent service. However, there is an older woman who works…read moreregister and is consistently rude to me every time I shop there. I understand a bad day, but she is always rude and inconsiderate. Other than that, a wonderful establishment!

Five & below? Five below? Same, same! Great place to come for quick things. We actually came…read morelooking for piñatas which they did have, but just not any to our liking. Didn't expect them to have any but it was nice that they did. Had to yell out for an employee to assist us at checkout. Not sure if they were busy or just low on staff for the day. I personally like coming here for indivisible candies and they even had a toy story event going on that weekend that was interesting!

3pm 01/19/25 Sunday. I left my bag in the fitting room, after 20 mins of realizing I don't have my…read morepurse with me. I ran back to the fitting room to find Sonia holding my bag waiting for it to be claimed. She is so friendly and trustworthy. Great customer service; even before I enter the fitting room, she greeted everyone with a smile.

Good prices, nice workers, decent selection of clothing/makeup/skincare, but the shoe selection is…read morea bit of a hit or miss. Not a lot of good name-brands.

I Love kohl's! Great deals and earn kohl's cash to purchase…read moremore things Always have a sale here I love getting underarmour and Nike stuff here Customer service was super excellent! Customer service associate walked me to each department section I was looking for, additional asked if I need assistance Service was fast and convenient

Horrible place to shop and returns are a nightmare!! Online shopping is a scam, they use 3rd party…read moremerchandisers so if something's wrong it's impossible to get it fixed, you'll get an overseas call center!!!

Second time to the Dollar tree and I can finally write a review…read more The store is clean and pretty organized for the most part. Obviously there are shoppers who place items in the wrong places and the workers can't keep up which is understandable. Everything is literally $1. Not like other places which start at $1 and go up; so no need to look at prices. Be sure to grab a cart! On the first visit I purchased 18 items for $18.95, this second visit was 44 items for $45.64. They have a variety of sections and types of items in the store. From cleaning products to makeup to even groceries. Such a beautiful store. As I mentioned before this is only my second time to Dollar Tree and I am psyched when I get to come this way. I can get into the habit of making this my last stop before going home. Saw the same product for $0.88 at Walmart right next door which helped in my decision of purchase because you know that things here is $1. Literally no brain work needed! The staff we encountered was nice the two times we've been there; Nancy & Cynthia. Overall, a great store and I would highly recommend. Don't forget to visit their website as well as go to their feedback page. =)

Found some things here I haven't found at my local one in Woodbridge. Love the multi use colored…read morecontainers. Cashier was nice

This HomeGoods is so welcoming. Lots of inventory. This display caught my eye as I walked in…read more Halloween is up in the front of the store so you can't miss it. Lots of clearance to be had. I'll be back!

I love home goods. Everyone that works here were friendly and the service was great. Had no…read moreissues. I'm sure that Employees are very valued all were friendly to me

Belk's employee named Heaven helped me with a return on my PayPal account and was helpful, patient,…read moreand courteous. She also helped me with an exchange for an online order making sure I got the sale price and provided an exceptional customer experience. I appreciate the vast selection of items, especially the Crown & Ivy brand. Thank you Heaven and Belk!

I usually enjoy going to this location. Not today. The manager on duty on 07.10.2026 during the…read moreday has forgotten what customer service looks like--it doesn't look like belittling your customers. There are other stores....