We bought a used car from them.  When we test drove the car one of my sons noticed that all tires…read morewere inflated to 35psi except the left rear tire, which was inflated to 40psi. On our drive home I notice the left rear tire was at 37psi, but was not aware of the original number so I didn't pay attention to it. By the next morning it was down to 19psi. The only tire that was over inflated was the one with a slow leak. Additionally, they did not include a spare tire with the car and when we noticed it was missing they promised to ship it to us. Fortunately I had my son, who is driving the car and is away at college, keep a tire inflater in the car and he was able to inflate it and drive it home. I now need to take the day off of work to have the tire repaired. As an update to this review, I received a call from them this morning. The tire needs to be replaced, and they are not only replacing the damaged tire but all four. They offered to have someone pick up the car and leave a loaner for us to use while the tires are being replaced so I don't need to take time off of work to address this. While the loaner isn't necessary I appreciate them going above and beyond my expectations to correct this. Seeing how they take care of their customers in this manner we will absolutely consider them for our next purchase.

I don't usually leave long reviews, but after nearly 1.5 years of dealing with repeated issues, I…read morefeel it's important to share my full experience with Holiday Automotive- both as a personal and business commuter who relies heavily on a dependable vehicle. From the test drive, there were immediate red flags: the battery was dead, and there were noticeable vibrations in the steering wheel. The battery was replaced before the sale, but I flagged concerns about the vibrations right away, suspecting a wheel bearing issue. Despite reaching out to service promptly, it took three separate visits over several weeks just to correctly diagnose a front wheel bearing failure (initially blamed on a poor brake job by the previous owner). That ultimately led to rotor and bearing replacements. After the proper diagnosis, it took 4 weeks to order the correct part and another 2 weeks to install it correctly -- after the first install failed due to the part being broken during installation. Not long after, a flashing check engine light came on along with a strange noise from the engine. I brought the vehicle in again, explained the issue, and they replaced the spark plugs -- yet the light kept flashing, and the problem persisted. Despite this, I was reassured that the car was safe to drive, and my concerns were dismissed because the techs claimed they couldn't hear or replicate the sounds I described. Eventually, on my third return visit for the same issue, the check engine light stayed on -- joined by another warning light. While merging onto the highway, the car suddenly went into a violent death wobble, then locked up, made a horrific screeching noise, and came to a stop in the middle of the road -- with my young daughter in the car. It had to be towed back to Holiday. After finally plugging it in for diagnostics, the issue was revealed: misfiring on a cylinder and catastrophic engine failure due to internal bearing damage and metal contamination. This was just 2 months after purchase, and I hadn't even driven it much due to the previous issues. Thankfully, I had an extended warranty, which helped with the $9,600 engine replacement -- on a $10,000 car. But even with the warranty, I had to fight about what would and wouldn't be covered, especially since most of the original 2-month/2,000-mile dealer warranty was wasted while my car sat in their shop for 4-6 weeks. The engine replacement itself took from June to the end of September -- and during the entire time (March-September), I went through 6 different loaners and drove approximately 30,000 miles. From March to September, I only had my own vehicle for maybe 2 of those months. While the car has run better since the engine replacement, I've still had ongoing vibration and pulsating issues. In May 2025, I brought it back again for an oil change and wheel inspection. I dropped it off at 7:30 a.m. and didn't hear a thing until 3:30 p.m., when I was told it was almost done. By 4:30, I was informed that yes, I needed tires, brakes, and rotors, and more importantly -- the previous wheel bearing repair had failed due to improper installation. At that time, I was told that Holiday would cover the bearing repair since it was their fault. Then came a $2,000+ quote for the new tires, brakes, and rotors -- excluding the bearing. When I attempted to schedule the service later, I was informed that they never agreed to cover the faulty bearing, despite having clearly said otherwise earlier. That would've added another $400-$600 to the bill. I attempted to set up an in-person meeting with Service Tech Matt, Service Manager Jeff, and Willie (the COO) of the company, providing specific dates and times -- and no one followed up. Throughout this process, I've dealt with: * Poor and delayed communication * Multiple misdiagnoses * Broken or improperly installed parts * Weeks-long delays waiting for correct parts * A complete engine failure shortly after purchase * Blame-shifting, denials, and failure to stand by their own work I've tried to remain respectful and patient, but I've been ignored, dismissed, and made to feel like an inconvenience. This car should have never been sold -- it should've gone to auction. If Holiday doesn't have the experience to inspect, sell, or service European vehicles, then they shouldn't be doing so. At this point, Holiday has never truly made anything right -- they've only prolonged issues and failed to accept accountability. I will never return to Holiday and will not refer anyone I care about there. Over the years, they've clearly gone downhill in all departments, which is a shame. As a small business owner, a parent, and someone who needs safe, reliable transportation, I cannot stress enough how stressful, costly, and dangerous this entire ordeal has been, especially when you consider that my daughter was in the car when the engine failed on the highway. This was not a fluke, this was avoidable had they properly listened, inspected and repaired thing's.