Wife took car here, she begged me to leave third review, she stated, water smelled like sewer, and the car wash put no soap on car. She got out to tell office, a guy opened door, did not speak good English but proceeded to yell at my wife and say, "it's fine, no problems, wash is good" and would not listen and slammed door on her. She knocked again... he opened door he started yelling at her again saying, "it's fine... go away...". Kinda funny but don't go here. read more

Paid for the wash, then door only opened about 5 feet. No attendant available, no phone number posted. Phone number found online, machine does answer, but voicemail box is full. read more

November 2023 paid to go through the automatic wash,did a horrible job. Entire top of car was still dirty. pointed it out with my receipt to a guy working there(I don't know if he's the owner)& he was very rude and that's putting it nicely. Told me to pay and go through again. Treats customers like S---! I've been to many of these kind of places and they always send me through a second time if the car is still dirty. If I could give negative-100 stars I would. Boycott this place they don't deserve the business. After years of repeat business I'll NEVER be back F- read more

DO NOT GO THERE!! I used cash for the drive thru car wash and made a selection for the one I wanted. It asks if you would like an upgrade but when you try to hit the button for NO upgrade it will not let you proceed it automatically gives you one...but doesn't provide your change. Once I was done I drove around and found the worker, I'm going to say worker because it's no way an owner is this unprofessional. I handed him my receipt and attempted to tell him that the car wash kiosk wasn't working properly. This guy got upset and started yelling at me and called me a stupid bitch after I told him to fix his machine and give my money. I don't advise anyone to visit this place due to unprofessionalism and him trying to steal from the customers. This is the one in Stafford, VA off Garrison. read more

The maintenance of the car wash has steadily gone further and further down hill. Signs have been allowed to fadeout, the automated car wash bays are frosted over with what looks like hard water, the washer roller pins in the bays are caked with dirt. This car wash is due for a total maintenance make over. The owner definitely has not and does not invest in this business. Beyond sweeping up trash from the lot, this is the only thing visibly done at this business. It's a shame too because when it open it was my preferred car wash spot of choice. No more though... read more

I used to like this car wash but now it just leaves my car wet and dirty. Not a good car wash now.

Sunday, February 6, 2022, I took my 2004 Chevy Silverado TJ's Wash &Go. I used the drive-thru service (bay 1) and the unit severely scraped on the roof too of my vehicle. I keep my vehicle top condition since I bought it, brand new. Still has original paint and parts. No lift modification, standard size. Now I have gashes and damaged clear-coat finish. I have attempted to reach this business at the listed number on Google (540-288-1288) for 3 days now, no one has answered and the voicemail is full. I waited at the location for an attendant, no response. Knocked on the office door, no response. At this point, I am willing to take legal actions. I noticed that cameras were at this car wash location and hope that they are functioning as intended. Because of negligence and a lack of oversight, my vehicle is now damaged and must be repaired due to no fault of my own. After reading customer reviews, some customers are requesting that the Better Business Bureau (BBB) attempt to locate/contact an agent of this business to respond to direct regarding complaints and repair the damages that occurred to their vehicles. Also request have been submitted that the BBB review this business' regular practices to determine if it should remain accredited/denied accreditation. Pictures of vehicle damage and video of car wash bay are available to be shared upon request. read more

DO NOT GO HERE! Waste of money!!! I wish I read the reviews first. I purchased the best option ($16). Then did not receive the "tricolor foam conditioner" nor the "spot free rinse"....all that happened were three passes by the water and cloth "brushes", and then signaled to exit. During the short wash I noticed several of the sprayer nozzles were partially blocked or not working at all...and the cloth brushes washing the car were very old and dirty. Not surprising, when finished...the car is only partially washed...looks worse now then when I started. AND no one to contact to complain to. read more

I went to this car wash with the intention of getting my whole car washed. Instead I got about 95 percent of the car cleaned. For 12 bucks I didn't expect much but i at least expected the ENTIRE car to be washed. I normally stick to hand washing or brush free car washes and after this experience I think I will. After this mishap I won't be returning and will continue to stick to self service car washes from now on. read more

Tjs Wash and Go - Car Wash Near Me - Stafford, Virginia

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Worst car wash I have been to. Damaged my car, and when all was dry there was still dirt and white scaling. I would rather and will wash at my house next time. read more

In the summer I choose to take my vehicle here over the 610 Car Wash located just down the road. It's not full service like the 610 Car Wash, but that is exactly why I like it. I have long since come to realize that no one will ever clean my car up to my standard, so I might as well put the energy into cleaning it rather than putting it into complaining about water spots and improper tire shine application. TJs gives you the option of running your vehicle through an automated wash or hand washing it yourself. The automated wash is pretty much exactly like the one offered at 610 Car Wash. The only difference are the prices; on average about $5.00 less for each level of wash. I guess that is the price to have, or not have, teenagers vacuum and towel dry your car. It might be worth it if you're feeling lazy to pay the difference or you're fearing hypothermia in the winter, but I'd much rather do it myself. The entrance is a little hard to navigate when you're not familiar with it. Your first assumption will be to go in from the McDonald's parking lot, but that is NOT an entrance. In fact, the only entrance for TJs requires that you turn onto the road next to the Jiffy Lube and drive all the way around to the back. Many a time I've contemplated that set up without being able to make sense of it. I won't go into the details of why I think the entrance and exit should be reversed, but I bet you'll see it the same way if you take a good look at it. Finally, bring your own tire shine and dashboard cleaner. They're normally out. read more

Tjs Wash and Go - Pricing - Car Wash Near Me - Stafford, Virginia

I came to wash my car myself and got through the hosing it down and brushing it with the foam brush and upon putting the brush back got stung by a wasp. That was the most painful ish ( besides having babies and stumping your pinky toe in the corner of the table) I have ever felt. I ran in my car and noticed (to late) that there is a hive right above the brushes. Thank God I'm not allergic but imagine if someone was. You would think every morning before one shift they workers would make sure these stalls and machines are ready to use and safe. My car is currently still dirty with spots all over and three days later my hand is still swollen. I hate bugs I WON'T BE GOING BACK!!! read more

Tjs Wash and Go - Car Wash Near Me - Stafford, Virginia

TJs wash and go is a rip off. I paid $21 for a car wash with rain x. No rain x or triple foam going thru the car wash Bay. Speaking to the owner he said "I just check that Bay and everything is working fine". Also told me I was a liar as he knows how his machine works. I was shocked at his response and definitely won't come back. This guy didn't care about customer service or customers. Whatever you do, know he will do the same to you. STAY AWAY!!!! read more

Tjs Wash and Go - Car Wash Near Me - Stafford, Virginia

I'm a local and have used this car wash on many occasions. I recently took my F-150 pickup through and in the middle of the wash it just stopped completely, with the washing bands just hanging down on the hood of the truck. I pulled up a little, than back a little to see if I wasn't sitting on the tracks properly, but nothing. I eventually slowly pulled out though the washing bands and stopped at the exit. Still nothing, it never restarted and there I was with my vehicle totally wet and soapy. I will never go there again. read more

No attendants are on site for issues, no one answers the phone listed online and ABSOLUTELY no one will give you the money back noted as "credit" if you put cash into a machine that's more than the amount of the wash. read more

Paid $16 for the deluxe wash, which is supposed to be a triple pass with soap, steamy wash to the underside, and an extra $5 for rainex... There was no triple anything about this wash. It didn't get bird crap that I could blow off of the hood of my car. Didn't even get the dirt off. Most other car washes also give a vacuum token for that expensive of a wash but not this one. Awful, 0/10. Will not go back. Will also go out of my way to persuade others from making the mistake of giving them a chance. read more

My son went here and bumped into one of their signs, and instead of working with me directly insisted on calling the insurance company and filing a claim for what's going to be under $100 in damage. Don't do business with someone who jumps into legal action against their customers. I used to spend $60 a month there (because it's easy and 610 car-wash is always busy) but no more. I'll pay more for the full service and wait before I ever set foot in here again. read more

No soap in stall closest to the building. No one answers the door at the office and phone goes to voicemail which is full so you cannot leave a message. read more

Tjs Wash and Go - Car Wash Near Me - Stafford, Virginia

STAY AWAY!!!!!!! Ripped off!!!!! I don't even know where to start....went through auto wash for the $16 wash. No triple foam came out, just barely sudsy water. Pulled out and over, we got out to look at our truck and it was hands down the WORST EVER anything I have ever ran through any auto wash has ever looked. We saw the attendant and ask him to come look that we would like a refund or to run through the other side. He said "No, machine is machine, that all it do. No refund!" as he ran and hid in the building. I was in disbelief at the horrible customer service. He frankly didn't give a shit! I thought $16 included soap, my bad! Then I looked on her only to find more of the same. They need put out of business!!!!!! read more

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Paid a total of $21.00 for the $16.00 package automatic car wash (most expensive) and added the $5.00 Rain-ex treatment. You basically drive in to the bay, between two tracks on the ground. A sign tells you when to stop. Then the car stays still, while the machine whirls and twirls around you. At the end, you exit slowly through the blowers. Outside of the car wash bays were the vacuums. I got excited when I saw they had rug/upholstery shampooers too. But, they were all 'out of order.' The vacuums, while sufficient, were cracked and not as powerful as needed. I ended up using 2 different ones and finally got the job done. It cost $1.00 (4 quarters) for 4 minutes. I ran it for 4 cycles. They do have change/token machines nearby. I don't think I'll return. This was my first experience in this region. There has to be better! read more

Tjs Wash and Go - map - Car Wash Near Me - Stafford, Virginia

I would give NO stars if I could. I should have known better when I didn't see an attendant. I was a little scared to venture into the wash because it looked run down but did anyway;-(. The brushes on the inside of the car wash Never touched my vehicle, only suds ad water. I pulled out thinking, this is a JOKE. My car was still dusty when I pulled out. My whole car was still dirty. I've been trying to call to get my $16 back of course no one answers the phone. I drove to Woodbridge off of Miniville, next to Dunkin Donut to have my car washed and am very pleased!!! T.J.'s is a broken down, abandoned dump! read more

Should have read yelp before coming here. What a rip off. A 3rd grade kid could do a better job. Brushes missed half my truck. Front and rear half done. I wont be back!!! read more

Got ripped off from here once before, about a year ago. But I give every business another chance, because as life goes some days not everything works out. One thing I look for is professionalism, friendliness and of course, whatever the service(s) is to actual work. NONE OF THE ABOVE, NONE. Car didn't get clean because the strips on the machine barely touch the car, let alone was there enough water or soap to clean anything. Then what was there wasn't rinsed adequately was then blown dry to just make it all look worse. No one responds at the office. DO NOT use this place. Shame on them for thinking this is acceptable. read more

None of their machines work and no one to talk to. My assumption is they don't try and get back with you since their mailbox is always full and you can't reach anyone. I wish they would close this down and build a reputable car wash. read more

This car wash needs a complete overhaul, it used to be quite good but now it really sucks . I won't go back til its fixed Bad Bad Bad I had to rewash the car myself , the owner needs to put his own car through and see the results , read more

Would give nothing since it took my money and blew wax/grease on the side of my truck. read more

Tjs Wash and Go - DO NOT USE: it splattered hard wax/grease all over the side of my vehicle. The last stage (blower) worked for 15 seconds - Car Wash Near Me - Stafford, Virginia

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Paid for top of the line car wash plus Rain x. Pulled forward at green light. NO water. Continued forward slowly. Still no water. Stopped vehicle on switch. No brushes. No water. No soap. Nothing. $21 wasted. Last time water smelled stagnant so I guess I should not have given it another chance. NO way to register complaint, or get cash back. Don't waste your time. read more

Only got the presoak portion, the rest of the wash never happened. Phone number listed has a mailbox that's full and no one answers. Instead of giving me change, it gave me a "credit" with no way to redeem it as there is no one on site. Had to go to different wash to get the soap off. Out 20 bucks. Worst carwash experience ever. read more

i go through the car wash and it leaves soap all over my car !! i go to look for the attendant and there is no one in the office. i call the owner and he doesn't pick up and the voicemail box is full. i go back to the owner the next day and i tell him about what happened and he tells me it's not his problem. terrible customer service. read more

I've been here a few times and it's been pretty decent. I went last week and i paid a $20 for the $16 car wash. The machine did not dispense any change and advised to contact the cashier with the receipt. I drove around to the cashiers office and i thought I heard someone laughing. I knocked and there was no answer. I knocked a few times and still no answer. I also called and left a message and still have not had a response since last week. I know it's only four bucks, but it's four buck I earned that I just don't want to give away. I'm really disappointed to say the least. I guess I just have to start going somewhere esle. read more

The worst!!! Avoid!! Machine took my money and the guy working (Kim) is all he said, basically told me to F off! Wanted to throat punch him!! Had to remind myself that it was just a dollar. read more

Simply awful. The automatic bays were both malfunctioning, and the absolutely filthy equipment led to truck wide scratches. There was even sand residue left on the roof! read more

Way to over priced. I encourage you to look else where!! Would give 0 stars if I could!

Terrible car wash. Spent $12 and it didn't even wash the hood or back of the car. I would have done a better job in five minutes with a hose and a rag back home. I should of known better because the screen to select the car wash is impossible to read and obviously not maintained. I'm going to see if there is a way to contact them for a refund. read more

Took my Suburban here for a car wash. Their equipment put some swirl scratches in the tailgate paint. When I complained TJ's would not take any sort of responsibility - they said they would have needed to inspect the vehicle beforehand to verify the scratches weren't there before. I know my vehicle and the scratches weren't there before my car went through TJ's wash. I will never go to TJ's again and will never recommend that anyone go here. read more

We paid $16 for a triple foam wash . We didn't even get foam. Not sure there was even soap that came out. Mind you this is the second time it this happens. Not to mention the brushes are full of mold and the water smaller of rancid sewer water. The wash owner was there. I advised of him that I was I unsatisfied with services based on the amount of that I paid and that I didn't get the foam and wax as advertised. He said "there's no problem with it I just checked all the levels and I must have missed the foam but it was there". I told him that his was the second time this happens(the first time it happened he brought me back around to rewash my vehicle). This being the second time he remembered me and said '"so what do you want do you want to wash your vehicle again that's fine bring it around". I told him no I just want you to fix the problem with the foam and your brushes have mold and the water smells. And he responded "oh well" and walked away. I was shocked. He left the conversation very angry and disregarded everything I said. I tried to rectify the situation in hopes that it was an honest mistake. But it became unmistakably apparent that this shop owner did not care about the maintenance and customer satisfaction. Beware if you bring your vehicle here. You will not get what you paid for and not to mention the self wash machines work half the time and take your money. If you go anytime past lunch time there will be nobody there and you won't get your money back from the self help machines. Take your business elsewhere. I have yet to go to the BBB. read more

The car wash and the supposed owner were completely inadequate to say the least and totally rude. I had not been there before and desired to get my SUV washed. I paid the $16 for the ultimate wash and proceeded into the car wash bay. Once it was finished, I got out to make sure there was no damage to my vehicle and ensure it was washed. The noticed the owner walking around and I attempted to get his attention. I attempted to engage him in a conversation about the rear of our SUV and he totally blew me off. I then took several pictures of the car and pulled into a parking spot to attempt to re-enage the owner again. I explained once again that the rear of our SUV was not clean and he said it was not his problem. I told him I paid for the ultimate wash and just wanted my car clean. The owner said the car wash machine was old and I told him that was not my problem. He exchanged some words with me and the old me to go down the street to get my car washed by hand. He would not continue to address my concern and walked away and into the building. Please do not waste your time or money at this horrible business and the lack of customer service. It is my understanding, but not sure, he owns the car wash on Courthouse Road at I-95. STAY AWAY!!! read more

I have gotten my car washed here several time and it has been fine. The last 2 times that I have gone here, I have been very unhappy with how my car turned out. I will NOT be going back, I'll go to 610 car wash or Rio on 17. read more

There is a reason this place has a 1 star which should be a zero after my experience tonight. Tonight on , Oct 4, I arrived 2018 to clean off my truck before winter..truck was already basically pristine just dust. Pullled up as usual with the understanding that vending machines and/or equipment commonly has issues but they are the only choice in STAFFORD. I was greeted at the self serve wash booth by an older Asian broken English speaking employee that approached my 5 year old son and I rather aggressively and I could not understand him. So he decided to smack my tail gate and point to a sign that basically said you can no longer clean truck beds, some other items and or any car that was "Dirty" basically. I let him know he should address me professionally but I believe there was a language barrier. What is a car wash for? Do not touch my property or make my child uncomfortable. I will not go back here again and thank the lord for my military temperment. STAFFORD is a military town and cars get dirty. If your wash can't handle it than remove it or get better employees. read more

Used this car wash twice, both times with the manual spray. First experience was good, but on the second the machine controlling the sprayer was messed up and dispensing the wrong thing for the selections I was pushing. Had to put in extra money due to the time I wasted trying to figure out how to get the machine to work. I notified the on duty manager and requested a refund and was very abruptly told I would not get a refund and there was nothing wrong with the machine. Bottomline, don't waste you money on this car wash. read more