TLDR: Richard was very flexible with drop off and pick up times. He gave a thorough diagnosis and…read morewas able to identify the issue. He gave a realistic assessment of cost to fix versus value of the item and gave an honest recommendation. 5 stars. Rain or shine Richard is always in. During the crazy 2 weeks of rain, my son's computer stopped working. Richard was still working helping businesses with their network failures through the storm. Always good to call ahead and he can work out time to meet if necessary. Reasonable pricing for both labor and parts. Easy to understand explanation. My son's laptop is an ASUS Vivobook 14, model number X1404V. He claims it isn't charging despite it being plugged into the laptop charger. He's tried at different outlets. We tried getting a replacement charging cord and that didn't work, so it's for sure something with the computer itself. We spoke to Yoda at Gadget Guyz about the issue and he let us know it will require bench work and gave a referral to Easy Computer. Dropped off on Tuesday for diagnosis. Results of diagnosis on Thursday. Richard confirmed that there was at least one bad component in the motherboard, so it would require a full motherboard replacement. A motherboard replacement would require dismantling the entire computer and replacing it and putting it completely back together. For a motherboard replacement they are not done in-house, they are sent out to New York. Parts alone would be nearly the cost of the computer brand new. Labor and to send out would double it. Picked up Friday. Richard gave a good recommendation on next steps. Consider if it was still covered under warranty, where I purchased it, what would be covered. He was very sweet to work with.

Richard is the best, He has saved my computer life on…read moreseveral occasions. Recovered an accidentally formatted 4tb hard drive, wow! Replace the fan on my PlayStation, awesome! Always there to give quality service even over the phone. Would highly recommend him for for all of your computer needs. He is amazing!

Victor, my buddy, my pal, my dude…read more.. A general rule of thumb in regards to human decency: when you are wrong, or when you cannot do something you thought you could do, say so. Own it. Be real. Do not try to refuse someone service or return someone a laptop they thought you could repair for a nonsense reason that doesn't even apply in this situation. You couldn't fix a laptop? That's fine, but don't pull the BS you did with me and say it's due to my 'unpredictable behavior' that you're 'not comfortable' with holding my laptop you couldn't fix. I had a similar incident with TCA Wireless where I brought my phone in to be fixed due to a busted digitizer. They admitted to me that even after replacing the screen 5 times the phone still acted buggy. They were very apologetic that they couldn't fix it, and I understood and paid them for their attempts to try. That is the difference between them and you. You couldn't even look me in the eye when you handed my computer off to me. You didn't outright admit you couldn't fix it, and you didn't even apologize for your own unpredictable and ridiculous behavior. Because I wondered if you'd be able to pick up the charger from me that day? Did I demand you pick it up from me that day? All it was was just me thinking maybe you might be in the area and I could meet with you wherever was convenient to drop it off. I clearly specify that I didn't expect you to pick up from me that time, or even that day. And I apologize for the misunderstanding. But you, whether because of anxiety or just plain flakiness, decide to be so unprofessional that instead of just owning up to the fact you couldn't fix it, you want to try and blow this up to make it seem like I threatened you or made advances to you, or that I was being demanding. I was being nothing but lax and you decided that because my laptop was a lost cause you could act this way to me. On top of that, "unpredictable behavior"? You are dealing in a business full of unpredictable accidents and mishaps, and with technology, of all things. If this kind of thing is enough to make you uncomfortable, maybe you shouldn't be fixing computers. Let me be clear to the rest of Yelp: I am NOT saying you shouldn't stop giving Victor work. By all means, do so. Perhaps he's the closest to you, perhaps you want to see if your problem is something minor that could save you money and the hassle of finding a company that repairs computers for more. Do with your money what you feel is best. But if he pulls this unprofessional, unpredictable behavior with you, don't say I didn't warn you.

Called for basic info for installing software ,could not have been any more helpful ,He has an…read moreopening in 2 days ,might not be able to wait ,But as customer service goes very helpful , This is why he gets 5 stars ,Thanks Victor!!!

If I could give 0 stars I would. He completely wasted my time. Took my comp for an OS install. Said…read moreit would take week!? Then held my comp for 10 days till I kept calling for it back. Threatened to call police then he responded with I could pick my comp up by 530 pm. When I got it, he didn't even start anything. Very bad. Avoid this guy. Borderline sketchy and scam.

Ray is a great guy, great service, and very reasonable prices!…read more I was in need of a new fan for my MacBook Pro and he helped me source one, and made sure it worked on my system before I left his shop.

Matt came out to the house to find out why my computer stopped communicating with the WiFi. He…read moreworked on two computers to get them up and running and fixed the previous mistake made by another computer repair. He was Professional and responsive!!

Virus unfortunately resurfaced, and rather than give me excuses, Matt at Hawaii PC took my computer…read morein and got back to work. He actually put in a lot of overtime to fix the problem, and displayed amazing customer service by getting my computer back to me within 24 hours. Once again, Hawaii PC proves to be the best local computer repair shop, and has definitely gained a lifetime customer.

Highly recommend. Best Buy said what I needed couldn't be done. It would take 4 days just to…read moredownload my hard drive and that was the best they could do. Cyberlife said I could come in immediately and had me back in business in 20 minutes. 5 stars

Chris is the absolute guy you want to fix your laptop. Had to visit his shop twice in less than a…read moreweek because both times I thought I shorted my gaming laptop motherboard board and both times he fixed it, and prices are very very reasonable. Walking into the shop the first time, I seen two GPUs on the front desk and I immediately knew Chris was the right guy for deep internal board repairs. Chris himself is a very informative guy too, he really knows his stuff and takes the time to explain the possible causes of the problems and what he did to fix it. The first time I had to bring in my laptop, I did some personal tweaks to the internals of my laptop and when I put it back together, it would turn on but it wouldn't POST so I assumed I shorted something. When I called other repair shops to explain my issue, they all assumed the same thing and said it might need a whole motherboard replacement until one recommended Chris. The day after I brought it into him, turns out there was just debris in the RAM slot and Chris got it back up and running! Second time, which was literally 3 days later, I was cleaning the inside of my laptop and when I reconnected the battery connector I saw a spark and my laptop behaved the same as last time, turns on but no display so this time I was sure of a short. Brought it into him again and the same day he called me saying he tested everything, nothing was shorted and all it needed was a BIOS reset. Chris didn't even charge me the second time too! Probably out of pity but I digress haha. Otherwise, if you're looking for someone who is reliable, knows the ins and outs of what they're doing, and at a very fair price, Chris at Cyberlife PC is the guy you'd want to go to!

They fixed my cracked screen in about 3 min tops. The technician was very very skilled. Also put on…read morea screen protector for me, at a cost. Think it was $15. Very worth the $150 ( I think, I forgot) esp if you need a quick fix and your phone is still fairly new! I found street parking but can probably park at savers. Not sure how strict they are, or if there's any attendants watching who parks.

IPhone repair team was swift courteous kind efficient and understanding, from the moment I walked…read morethe store it was a very friendly atmosphere, pricing was reasonable and the technician took on any challenge no problem

Having my computer serviced by Russell Itokazu was and has been one of the best thing I had ever…read moredone. He arrives at your home within 10/15 mins of his stated arrival times. Upon completion of his visit, there are no loose ends. Everything back on and running. The beauty of all this is there are no wires or cables to be reconnected! I am completely satisfied with the services Russell has provided me for the past 15 years. I heartedly recommend The Computer Guy for any and all of my computer needs!

Russell will do house calls. He is knowledgeable. He also have equipments and gadgets fix your…read morecomputer! He is super busy. Be sure you call him ASAP for an appointment!

I've had a few contacts with Rolf over the years, and he's always been helpful and straightforward…read morewith me. I recommend him and Mac Mouse Club.

I'm not one to leave reviews often, but I simply had to after my experience with Mac Mouse Club. My…read moreiMac 27 was overheating and I decided to give them a call. They advised me to drop it off and they would take a look. After diagnosis, John informed me that the graphic card was failing and recommended against repairing it due to cost-effectiveness. I ended up purchasing a new iMac instead. What impressed me the most was that they didn't charge me for the diagnosis. I truly appreciate their honesty and integrity, and strongly believe that they deserve to be compensated for their service. I would have gladly paid at least $25 or $35 for their expertise. It's evident that they're a small business that values their customers over profit, which is refreshing in today's world. Even though I live on the other side of town, I didn't mind driving all the way to Waikiki because it was well worth it. If you're looking for someone to take a look at your Mac, I highly recommend Mac Mouse Club!