Not good is WAY too kind. If you're looking for help for your loved one (I'm so very sorry my heart goes out to you) LOOK SOMEWHERE ELSE!! I NOW find out of her reputation but at the time we were desperately in need of help. Sheliah's business practices are PREDATORY and she gets away with it because her victims (clients) are in dire situations, stressed out, and grieving. She is a disgusting "human being" and I hope there truly is a special place for her when her time comes. She violated her own contract, and kept $1,500 of my father's fixed income as my mother lay helpless and dying. The deposit she requires of $1,500 is her gift from you. DO NOT DISCLOSE YOUR FINANCIAL INFORMATION TO THIS If she has done this to you, please feel free to contact me. If we do nothing she will continue to prey on others. Certified letter tha I sent her she refused to pick up and it was returned unopened. Here is the letter I sent: March 27, 2023 Sheliah Hampton Director HCO #554700005 TLC Assistant Living Services Corporation RE: Refund of week March 20, 2023, through March 24, 2023 (in home support services for Janet XXXXX) Attached: Supporting documentation Dear Ms. Hampton: Regarding your refusal to return $1,500.00 paid to you for the week of March 20, 2023. A written two-week notice was provided to you on March 17, 2023, which is required per section 8 of your service agreement to terminate services. Section 8 says that you get a two-week written notice for termination (not a three week and certainly not a four week) which I provided to you. It goes on to say that "you will immediately refund any prepaid fees, but not a 2-week deposit." Meaning the $1,500 I prepaid to you for the week of March 20th is what you are supposed to immediately refund. Please note that this section has zero verbiage regarding your staffing issues, invoices, or when you bill. Section 4 says "anything after the 7th day is an additional weekly rate." Therefore, work after the 7th day, meaning starting the 8th day, would be an additional week, and you would be correct in keeping the $1,500 pre-paid to you. HOWEVER, the agreement was signed on Saturday 2/25 and Section 1 says this is the Start Date. That means Saturday is Day 1. Which makes all Saturdays Day 1. Which makes Fridays Day 7 and THE day I gave you a two-week written notice, which is clearly NOT day 8. Dearest Sheliah Hampton Director of TLC aka S.H. Business Customer Service: Just because you post an email PRIOR TO violating your own contract and keeping the $1,500, does not make you right. Why don't you post your reasons for keeping the deposit and then we can post the contract I signed. Specifically section 8 and section 4. Yeah let's do that!!! I gave you two weeks notice as per the requirements of your contract (March 17, 2023) and you refused to refund $1,500 because you stated "sometimes it's a three week notice and sometimes it's a four week notice" (not in your contract.) You decided my termination date was April 7, 2023 (three weeks later) and not March 31, 2023 (end of two week notice). I ask myself why would someone in the RIGHT need to post an email from before this became an issue (which makes the email irrelevant) Answer: You know what you're doing is wrong and you're finally scared of the consequences. They are coming don't worry. Your posts are only helping me and all the other families you have scammed. Sharona should stay out of it and not involve herself in your lies unless she would like to share in your consequences as an accomplice. A "Thank you card" lol NEVER HAPPENED. You are 100% in the wrong and I have nothing further to say to YOU. I do have plenty to say to licensing authorities, and well everyone just not you. I've wasted enough of my time. read more

TLC Assistant Living Services - Hampton makes a 2 week into 3 weeks - Hospice Near Me - Sonora, California

Update: TLC finally agreed to credit me for the days not served. I appreciate that.

I contracted with these people several years ago, horrible experienc. They promised to change caregivers if they didn't fit our needs, because of the particular needs of my wife and her concerns she voiced her opinion as to one of the emplo yees physical attributes and my wife's inabilities to grasp her wrists to rise and sit. They immediately cancelled our contract with no conversation other than an email. Also blocked our phone number so we could not even discuss the matter. Kept some 200 dollars they didn't earn. read more

TLC did an outstanding job with my client that had dementia. They were compassionate and very patient in handling the difficult situations that dementia can cause. Every member of their staff is well trained and qualified to handle even the most difficult of patients. Highly recommend to anyone who has a loved one needing in home care. read more

The caregivers at TLC are very competent, compassionate and dedicated. They are excellent at providing hospice care. However, their billing practices are very questionable. My personal experience is not to give them unlimited or undefined access to any bank account or credit card and insist on invoices with complete details (caregiver name, date of service, number of hours and rate per hour. Do not prepay for service. read more

She'liah and her staff at TLC were wonderful. Reliable. Compassionate. Qualified. I couldn't have chosen better care for my mom better. Their skill and knowledge was comforting, made it easy to trust them. Kira rose above and beyond. With her on shift, I was actually able to sleep. They were able to help at a moment's notice. And I'm grateful to have used their services. I'm keeping their number for future reference. read more