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    Chris H Iwata, OD

    5.0 (4 reviews)
    Open 7:30 am - 5:30 pm

    Services - Chris H Iwata, OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Chris H Iwata, OD Photos

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    Ask the Community - Chris H Iwata, OD

    Donaldson Eye Care Associates

    Donaldson Eye Care Associates

    3.7(7 reviews)
    0.1 mi

    Dr. Ardron gets 10 stars in my book. Excellent doctor, listens to his patients, accommodates…read morewhenever possible, great sense of humor, brilliant surgeon. However, the missing star... the staff member that did the actual scheduling for me on two separate occasions left a bit to be desired. All three times I was there, she was far more interested in her phone than doing her job. She kept it near her lap in front of her and could not pull her attention away from it long enough to be useful to anyone. When she did finally pull her face away from her phone, she gave me a handwritten appointment card with the time and date on it, but apparently never actually entered it into their system. I also know that I was not the only person this happened to, because someone else told me it happened to them and I had also witnessed another incident with someone I do not know while I was in the waiting room on one visit. On that same day, after I saw the Dr., I tried to set an another appointment with that same scheduler before I left. She kept me standing there for several minutes, (eyes on her lap, where I knew her phone was) when she decided to ask me 'if I would mind if she called me when she got back to Sonora, because she would then be able to make the appointment more easily from there'. That phone call never came. I believe the issues were being caused by some new software they were trying to adjust to and I understand how completely irritating that can be in a busy office setting. You've told your customer they have an appointment and then they arrive at the correct time and date only to find that it's not in your scheduling system at all. Then that same day you ask them to trust you again until they can better serve you, but you never do, there's a pattern developing. If it all comes back to the same employee, that needs to be addressed. Bottom Line: I don't know if they have retrained or replaced the scheduling person. But something was needed. If you can navigate the scheduling issues, you're in for a treat with a great doctor and a very kind and personable staff. I was never angry about it, but it was an inconvenience and it came off as a bit unprofessional. What I am saying is that you shouldn't let the possibility of experiencing something like that deter you from a truly gifted Dr. Ardon and his very amicable and enjoyable nature. He'll give you the gift of clear vision, and it's amazing.

    After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.

    Chris H Iwata, OD - optometrists - Updated June 2026

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