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    Chris H Iwata, OD

    4.4 (5 reviews)
    Closed Closed

    Services - Chris H Iwata, OD

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

    Chris H Iwata, OD Photos

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    Ask the Community - Chris H Iwata, OD

    Donaldson Eye Care Associates

    Donaldson Eye Care Associates

    3.7(7 reviews)
    0.1 mi

    After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.

    I am on time for appts. I always end up waiting a minimum of 45 minutes for the exam to even…read morestart. I mentioned this is bothersome to the scheduler. She responded, 'Would you like to come earlier?" How does that help? I guess if you're #1 or #2, they start on time. What happened to 'I'm sorry for the inconvenience. . .etc.' Last appt, was for 10:00. I was taken into the exam room at 11:30 am. When done, I needed to order glasses for night driving. This started at around 12:45. Didn't take long. I was asked to pay in full before I left. I shared I pay with cash and did not have enough on me. One staff member had the gall to say 'You mean you don't have a credit card?' Pretty rude. They advised they were 'closed' (1pm). 'Gave' me 10 minutes to go to my bank, get cash, return and make full payment. No receipt since they were 'closed'. Strike One Now - a month has passed and I don't have the glasses. Last week when I called for a status, I was advised the office had trouble getting the frames, but I should have the glasses this week. This week I'm advised the glasses are still 'in progress'. They can provide me no estimated date they will be ready for pick-up. Strike Two Next appt, should I keep it, I'll (1) simply arrive 45 minutes late so my wait is shortened or (2) leave after waiting 15 minutes or (3) do a combination of the 2. If they give me grief, it will be Strike Three Frustrating but respecting appt. times is a consistent problem with this office. Maybe if enough people say/do something, the practice will improve its customer service.

    Chris H Iwata, OD - optometrists - Updated August 2026

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