Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

Most everything you need for your pool and spa. If they don't have they will order it for you. This…read moreis our go to for our pool maintenance cloudy and we can't get it clear bring a sample test it exactly what you need to clear the problem. Excellent customer service! .

I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

Jorge is awesome! Highly recommended!…read more The pool has never looked better! He does what he says he will do.

Great service and great job on getting my pool ready! Thank you guys for helping me get ready for…read morethis summer.

I am definitely new to pool owning/operating. We bought our above ground pool two years ago from…read morehere and had a great experience with the buying and setting up process. While there have been a few bumps, honestly it may just be user error. I saved myself a lot of stress and hassle by calling the service department anytime I had an issue. They're very friendly and knowledgeable, and if they don't know, they figure it out. This most recent time, I talked to Becky. Her customer service is amazing, and she definitely kept me from breaking down over my pool pump going out in the middle of this 100 degree weather. If you need some advice or a part, call her and their service team. Much appreciated, and will always use them when I need anything for my pool.

We purchased a 30ft above ground pool. The day before installing, they informed us that we needed…read more9 tons of sand (additional cost) we had been told that the price included all installation needs. Wrong!! They showed up to install the pool at 5 pm on a Tuesday evening. They did not use all the sand asked for and left it piled on my grass. The installer was very unprofessional with me when he said we may need more sand, why the did not use what was there he said it would not help. They were unable to complete the installation and left at 1030pm, said they would need to return to complete. We waited 2 days an not on person showed up to finish. They had not even installed the skimmer and return for the filter system. Matt Hale told us to start filling the pool and he would get someone to install the items. The liner had not been stretched and there were creases and wrinkles all over. Being on a water well filling was taking a long time. Lord and behold the storms came and the pool collapsed. We contacted Family Leisure about this and Matt Hale said that it was not their problem anymore and to file a claim with my homeowners insurance. Family Leisure did say they would come and change things out for $4,700.00 pluss. Needless to say I will never use or recommend this company again or to anyone for the service we were provided. Absolutely a disgusting way to conduct business. John C. Guy

I spent over $11,000 on a pool from this company just two weeks ago, despite living an hour and a…read morehalf away. I trusted their recommendations and purchased the pool vacuum they sold me. I followed the instructions exactly, and a part became permanently jammed into another during normal use. When I contacted them, I wasn't asking for anything unreasonable. Instead of taking care of a customer who had just spent over $11,000, they wanted me to pay $30 in shipping for a replacement part worth around $10. That isn't good customer service--it's nickel-and-diming customers after the sale. The issue isn't the amount of money. It's the principle. Businesses that value long-term customer relationships understand that taking care of a loyal customer is worth far more than squeezing a few extra dollars out of them. As a result, they've lost all of my future business. I won't be buying chemicals, accessories, replacement parts, or recommending this store to anyone. I'll be buying locally or from Amazon instead, where customer service is often far better. If you're considering spending thousands of dollars here, ask yourself how you'll be treated once they've already got your money. Unfortunately, I found out the hard way. *NOTE: Real 1st name not real last name initial but they know who I am!!

Update. It's been a month and we're still being fed lies and now have a pool with a crane sitting…read morefor a week in our front yard! Holy cow. You think it won't get worse...IT DOES!!

Thank you Aqua Haven / Atlas spas for having the greatest Service Tech ever. Rob was on time, knew…read moreexactly what to check, then tightened all hook ups. If I were you guys, I'd listen to his ideas and definitely keep him on payroll. Marilyn Williams

No response and any lack of action by staff on voice messages when owner is only person who can…read moretake action. We paid $10,000 down payment they came to do concrete estimates and never replied with info nor returned calls. Had to claim fraud in credit card to get my money back after months of trying to work with them. Beware!

I hired modern environment to do my landscape. Jake and his crew were very professional and did an…read moreamazing job. I wanted low maintenance backyard. They did artificial turf and some desert plant. In one week they turn my backyard from pile of dirt to an amazing space. I'm very happy and will hire them again in future to do my front yard. Thank you.

Bryce asked for email and phone: I responded with : Asking for a quote for 3400sf of lawn aeration…read more The reply I get from Bryce: "Still can't give you a quote without an address but no worries. Have a great day. Good luck"... I asked for a quote and get instant smart azz. If you don't want the work, don't raise your hand. Thanks for showing me that before I got the credit card out. Response to Harvey, Bryce whomever: You do realize you never asked for my address, right? You asked for an email address and phone number. But even if you had asked for my address... If your business finds your reply as acceptable, you've informed me I have no desire to move forward with your company. I could give you some great examples of a proper reply, but you either already know or don't care. As you say "Good Luck!" same sentiment even.

After purchasing our jacuzzi brand hot tub at Galaxy and Norman the first thing they did was a bait…read moreand switch , tried to send out and install one that was absolutely filthy and wasn't even the serial number of the one that we had purchased when we caught them at this it was another week before the finally brought out the correct one we were told we would get a credit on supplies when we went to get the supplies we were told there is no credit under our name this company is a joke and their service is horrendous please everybody do not go here to purchase your hot tub

We bought a hot tub from the state fair. We set up a time for install and the guys were on time and…read moremade great recommendations on where to set it up. Treated our property with great respect and were fast. We then went in to get our chemicals and Caleb was amazing and super knowledgeable. He also made great recommendations on what to get and what not to which enabled us to get everything we needed in 1 trip. We had a small issue, called them and we got an appointment set up in 2 days. A service technician came out (again on time) and fixed the issue quickly and we are set up. The customer service is amazing and everyone is super friendly and eager to help us with everything.