This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

Bird lady has a very nasty attitude needs to improve customer service. I go in and it's like she's…read moredoesn't want customers in the store. Very unwelcoming environment. Everyone else that works behind the counter is usually nice helpful and friendly but this lady seems to hate life.

Disappointing. I purchased some items here that are are more than twice the price everywhere else…read more I brought in the receipt to see if he would price match. Nope. Be careful. They charge different prices depending on the day. Felt v taken advantage of.

Awesome shop! Came in today for the first time. Clean, organized, friendly staff, amazing…read moreselection. Came in specifically for Raw rolling papers and Zen slim filter tips. You'd be surprised but it's hard to find and/or often sold out at dispensaries! Convenient location too next to Vons and other retailers. Def coming again and will look around next time. Thank you

Everyone that works there is a homie. They're all polite and gracious and will chat if you're in…read morethe mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah…read moreChampa

Knowledge able and great service, Andy is the man. Amazing price too. We will be back for sureread more

This vape store is awesome! Guy is so helpful and very informative... Definitely going back here…read more They have good stuff here. I recommend.

Not sure why i came here but it was good service , thank You for letting Me know about your new…read morespecials!

Great customer service, prices, and wide inventory. The two brothers behind the counter are always…read morevery helpful and genuinely kind. Not a lot of smoke shops in the Pasadena area, so this is my go-to

Love the owner of this business, and he did a great job replacing our windshield 2 times…read more He is well priced!!! I would recommend him before any of those other places

Very chill vibes every time I've gone. Just a nice lowkey local spot to swing by every now and…read morethen. I recommend if you're around the area!

Always a wonderful experience to shop here! This morning, I was enthusiastically assisted by Mimi…read more Such a positive, efficient and helpful person. I will continue to highly recommend RISE Dispensary on Colorado Blvd. in Pasadena, California to anyone who asks. Peter

Great location!…read more Friendly, knowledgeable staff. Good prices. Soooo clean. Sooooo organized. Good inventory. Yes, there is security.

Best customer service experience in many many years!! Purchased a vape here that had an issue as…read moresoon as I tried to turn it on it was clear the battery was inoperable (this happens a lot, but it's rare to find a shop owner who is u fee standing and willing to help). The store owner is a wonderful man. I don't know him, other than the acts of kindness he displayed today. He did an exchange, was apologetic and sweet, and helped with other questions. These times are hard. With a recent death in the family and the impacts of this pandemic, I was really anxious because money is tight and every dollar counts. The shop owner was patient, fair, and incredibly helpful. Walking out of the store I felt so heard, respected, and valued. I will from now on be driving here for ALL my vape and smoking needs. And as for today, I will be paying this kindness forward. Washington Smoke Shop, thank you for this next-level shopping experience, now I know why my friends have been telling me to come here!

Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

service always 10/10, but have a malfunctioning product. i bet the owner knows who i am by the pfp…read morebut i love this shop

Very good service since we have walked in. They have HUGE…read moreselection of cigars and big variety of vapes. Prices are reasonable compared to the other stores.

The guy that recommended the juice head peach pear to me is so cool. New favorite flavor, love this…read moreplace and the selection! Will be returning for everything vape related. The dude that runs this place really knows his shit.

The staff here did a great job of answering my questions and helping me out. I got great…read morerecommendations and will be back. Also... there's always reservations about a new spot (at least for me -used to be LA Vapor), but if the interaction I had at the shop is any indication, we'll be in great hands!