Worst service ever!!! Do NOT go to this location!!! If I could give 0 stars I would! Typically…read moreI'm a fan of Smokers Haven and will suck up their higher prices but the manager at this store has to be one of the rudest individuals I've met. She knows nothing about customer service - would rather put inventory away than help a customer. I have had 2 separate issues with her so I have learned my lesson and I will not be going back to this location and I recommend you do the same - AVOID this location at all costs.

I bought a 35 dollar glass piece from this shop approximately 2 weeks ago. I've since called 3…read moretimes and sent them a video of the pipe. I've yet to receive a refund. When I called again today , they both claimed that they were informed of the situation and then tried to claim also that they didn't fail to call me back (how were you informed then?) nor did they attempt any further outreach on the situation. Only after I called a 4th time, was I told I was out of luck! the pipe came with a hole in it, i sent them a video that day, I offered the woman to send a video of me destroying the pipe for a refund and she told me I had to wait over the weekend because it was a Friday (this was the 8th of december)! after weeks of calls. I should have just done a chargeback after getting the phone call pulled because I was already offered a refund in return for the video of the flaw! 2 hours invested to try to get glass handled that is very clearly flawed if you can see how thin it was on some part of the pipe. a toothpick sized hole like this would not be detected even if I did your "so-called water test" your staff did NOT suggest. I thought you were a glass shop, yet you aren't willing or knowledgeable enough to inspect glass to see if it was indeed flawed upon manufacturing? Irrespective of the fact the pipe was used, 1) its clearly manufacturing 2) if you gave me $1 for iso alcohol I'd have cleaned it out, but with the amount of time i've spent on the phone I shouldn't have to spend more going down to the store to deal with this. My issue felt like it was not taken seriously as a customer and I felt forced to assert my stance as an honest customer trying to get things resolved during the phone interactions. PS: if you're going to reply to my comment, tell me you'll be providing me a solution, not a one-liner to save face on your Google Reviews. This was a $35 pipe, imagine if I bought a $100+ one and got this kind of service! - JT 12/11 update Edit: 5PM on Monday and I didn't receive a call! big shocker. One of the worst experiences I've had with a local business in the area. I feel robbed. edit: called in just now, the manager was clocked out that meant to call me! never called me. 12/13 spoke to a manager at this location, they advised me the owner refused to send the funds back to my credit card and I would have to come in person even though I am physically handicapped. I asked if they could give me $10 to uber to the store because I can't drive and they said no. Buyer beware, this shop has not been friendly to the physically handicapped. - JT

They have everything and more. I went in for a vape and…read morecame out with a full bag of items. The three guys that work there, (1 was a manager Billy), are so knowledgeable and nice. I'm glad I looked around and saw everything they have as I didn't know some of the stuff even existed. One item I have been wanting I did not know what it was called and very poorly described it. They had it and it was the same price I paid years ago. Some items they sell: kratom in powder, capsules, drinks. Exotic foods meaning Doritos from China without all the junk the United States allows companies to put in it., shroom bags, $6 rolling trays (and up), kava drinks/items. Like I said, stuff that I never even knew existed. I mean reason for writing this review is because of the phenomenal customer service... and great prices.

Terrible service, next to no vapes. Don't expect to use…read moreyour wife or husbands debt card because they will decline to sell it to you. ID must match the card name, absolutely ridiculous

I wanted to really like this place. I brought a well aged Opus with me to smoke and ordered a…read moredouble whiskey with a piece of ice. I should have been more specific- she gave me one of those blocks that take up the whole glass. Not what I wanted but I can deal. Then she eye balls a double pour to about an inch up the glass with a piece of ice that leaves no room for anything else. Humph. I can deal. I am there to have a great smoke I've been wanted to smoke for a while. Guess what- the famous 10$ cutting fee. Hmm. I didn't see any sign or anything- just being informed of it now. Okay well let me buy a smoke. I smoke what I like to smoke- not to adventurous- there humi is full of brands I've never smoked or smoked before I found out what I liked. I don't recognize these brands. The bartender was a young women. She lead me to the humi. I say just give me a 10 $ londres from Nicaragua. She tells she has no idea what I'm talking about. She doesn't know anything about the smokes they sell. So I say let's look for something long skinny. That Opus was one of the greatest cigars I've smoked in a while. Grumpy's is on my home from work and would be a regular winter stop for me but the lights where too bright, my double was 4 sips, the 10$ cutting fee means they can't stay in business otherwise. I don't think I'll be back cause they don't sell opus/padron/hupman. They do have Drew Estates Liga Private line.

Very friendly staff. clean place. Spotless bathroom. Very good selection of mid-scale cigars. (No…read moreDavidoff or Padron).

Haleigh Przybyla provided excellent service to us and we appreciate it very much…read more We were presented accordingly and we had great service with our entire time

The first time I ever visited this place, I totally forgot to check in. No...it's not what you…read moremight be thinking. Sometimes a guy just....spaces out or is too distracted. In my case, it was the latter. I needed to find a specific type of hand-rolls. And for those who don't know or aren't as familiar, they not only come in various sizes, but also come pre-wrapped. My time is valuable. Which means I don't wanna waste precious minutes I'll never get back by painstakingly hand-rolling paper into oblivion. Nay. Enter this place to save the day! They've got everything and their selection is vast, lemme tell ya. I also really love the staff here. I'm pretty sure I've been serviced by the same girl both times and she's wicked cool and chill. I just go directly to the register, request my usual, and they have me in and out in less than 2 minutes. If you time it just right, there's almost never a line. I can't imagine there would be anyway, considering how many smoke and vape shops we have throughout the New England area. You have to be 18+ to enter, which....is kinda surprising, considering how many other shops I've been to that only let 21+ people enter. Oh, yeah. I almost forgot that I bought a pretty kick-ass vape device here the first time I arrived. I've been testing this thing out for about 3 weeks now and I gotta say it's pretty.....lit. Sorry. I couldn't resist. If I could change one thing about this store, it would be their location. Unfortunately, they're located on a one way road; meaning you can only turn right after leaving the parking lot. My house is in the opposite direction. This means I have to make a U-turn every single time I come here. Every. Single. Time. Why design cities like this? I just don't get it. Anywho, Smokers Haven just earned themselves a new loyal customer. I'm giving them 5 perfectly rolled cigars out of 5.

Service, place to plug phone in. Cleanliness. I only gave it 2 stars. The bus was at least on time.read more

MI live in Loudon, NH and I've been to MS Market before but I was hoping that I could find a store…read morecloser to me to buy my cigarettes. All the stores closer had my cigarettes but they were $12.00 to $15.00 and MORE than the price I get at MS Market! Looks like I'm taking a ride back there. The owner is so happy and kind and remembered me from more than 15 years earlier. He even threw a lighter in the bag for FREE! I love this place but just was hoping for a place a little closer. Not a chance!

They always have what I like in stock and everyone is so friendly! Brian is the best !read more

Excellent crew that work there always friendly and helpful They have a wide variety of products…read more And at a great value

Great breakfast sandwich huge bagels 450 bacon egg cheese lot's of bacon full breakfast 6 bucksread more

Food is not consistent. Some days are good. Some days are bad. Never know what you're gonna get…read more Most of the staff is nice. After going here for a long time, one of the workers was disrespectful and didn't give a shit about nobody except from himself. I do praise the cooks. They do work hard. But I will never eat here again after being treated the way I did one of the workers at the register.

Tried calling the store to speak with someone and they hung up on me 3 times with "were good man"…read moreWhen I called back the guy says "sorry to hurt your little feelings but we are good man" super unprofessional place of business.

What gets me with these guys? They won't give prices over the phone, precluding anyone from…read moreprice-shopping "from the comfort of their home (or phone)." "It's our policy," I was told. Hmmmm, SHADY. They refer you to the website, which didn't allow me to look for the vape I asked about, but it DID show the up-sell (only packs/kits and such). I worked in sales for a long time, and this "policy" smacks of bait/switch, or at the very least, of the type of business that counts on being able to take advantage of walk-ins... doesn't matter if a consumer sees the price on the shelf or on the box in the store, because places like "Holy Smokes" rely on people making the trip in and buying (settling) for whatever price-point offered because they are already there (and who wants to drive or walk all over kingdom come)? I wound up calling another smoke/vape shop in town, and the gent there was super-helpful, answered all of my questions, and gave me a price right away. Guess who got the sale? The other guys. (P.S. Smoker's Haven West is the best). So, HEY! Holy Smokes, take a play out of their playbook, will ya?