Worst service ever!!! Do NOT go to this location!!! If I could give 0 stars I would! Typically…read moreI'm a fan of Smokers Haven and will suck up their higher prices but the manager at this store has to be one of the rudest individuals I've met. She knows nothing about customer service - would rather put inventory away than help a customer. I have had 2 separate issues with her so I have learned my lesson and I will not be going back to this location and I recommend you do the same - AVOID this location at all costs.

I bought a 35 dollar glass piece from this shop approximately 2 weeks ago. I've since called 3…read moretimes and sent them a video of the pipe. I've yet to receive a refund. When I called again today , they both claimed that they were informed of the situation and then tried to claim also that they didn't fail to call me back (how were you informed then?) nor did they attempt any further outreach on the situation. Only after I called a 4th time, was I told I was out of luck! the pipe came with a hole in it, i sent them a video that day, I offered the woman to send a video of me destroying the pipe for a refund and she told me I had to wait over the weekend because it was a Friday (this was the 8th of december)! after weeks of calls. I should have just done a chargeback after getting the phone call pulled because I was already offered a refund in return for the video of the flaw! 2 hours invested to try to get glass handled that is very clearly flawed if you can see how thin it was on some part of the pipe. a toothpick sized hole like this would not be detected even if I did your "so-called water test" your staff did NOT suggest. I thought you were a glass shop, yet you aren't willing or knowledgeable enough to inspect glass to see if it was indeed flawed upon manufacturing? Irrespective of the fact the pipe was used, 1) its clearly manufacturing 2) if you gave me $1 for iso alcohol I'd have cleaned it out, but with the amount of time i've spent on the phone I shouldn't have to spend more going down to the store to deal with this. My issue felt like it was not taken seriously as a customer and I felt forced to assert my stance as an honest customer trying to get things resolved during the phone interactions. PS: if you're going to reply to my comment, tell me you'll be providing me a solution, not a one-liner to save face on your Google Reviews. This was a $35 pipe, imagine if I bought a $100+ one and got this kind of service! - JT 12/11 update Edit: 5PM on Monday and I didn't receive a call! big shocker. One of the worst experiences I've had with a local business in the area. I feel robbed. edit: called in just now, the manager was clocked out that meant to call me! never called me. 12/13 spoke to a manager at this location, they advised me the owner refused to send the funds back to my credit card and I would have to come in person even though I am physically handicapped. I asked if they could give me $10 to uber to the store because I can't drive and they said no. Buyer beware, this shop has not been friendly to the physically handicapped. - JT

Haleigh Przybyla provided excellent service to us and we appreciate it very much…read more We were presented accordingly and we had great service with our entire time

The first time I ever visited this place, I totally forgot to check in. No...it's not what you…read moremight be thinking. Sometimes a guy just....spaces out or is too distracted. In my case, it was the latter. I needed to find a specific type of hand-rolls. And for those who don't know or aren't as familiar, they not only come in various sizes, but also come pre-wrapped. My time is valuable. Which means I don't wanna waste precious minutes I'll never get back by painstakingly hand-rolling paper into oblivion. Nay. Enter this place to save the day! They've got everything and their selection is vast, lemme tell ya. I also really love the staff here. I'm pretty sure I've been serviced by the same girl both times and she's wicked cool and chill. I just go directly to the register, request my usual, and they have me in and out in less than 2 minutes. If you time it just right, there's almost never a line. I can't imagine there would be anyway, considering how many smoke and vape shops we have throughout the New England area. You have to be 18+ to enter, which....is kinda surprising, considering how many other shops I've been to that only let 21+ people enter. Oh, yeah. I almost forgot that I bought a pretty kick-ass vape device here the first time I arrived. I've been testing this thing out for about 3 weeks now and I gotta say it's pretty.....lit. Sorry. I couldn't resist. If I could change one thing about this store, it would be their location. Unfortunately, they're located on a one way road; meaning you can only turn right after leaving the parking lot. My house is in the opposite direction. This means I have to make a U-turn every single time I come here. Every. Single. Time. Why design cities like this? I just don't get it. Anywho, Smokers Haven just earned themselves a new loyal customer. I'm giving them 5 perfectly rolled cigars out of 5.

Great spot to come and unwind! This place is just a relaxing cigar bar! Great selection of cigars…read moreand great drinks! They also troubleshoot your favorite lighter! If you're looking for a spot to get away and chill, look no further!

Been a few years since my last visit since moving away. Great music, great staff, great selection…read moreof smokes, full bar and plenty of rom for all your boys!

Awesome. No fuss, no fluff. Just the facts with some smiles and good people. Great place. doing biz…read morethere for many years. Jade is great. Not usually in Salem much any more but a treat when so. Good man. No desire to look further. My go to tobacco shop. 50 year addict.

More expensive than the big chains like smokers haven and smokers choice. Literally no point in…read morecoming here, just go to your local vape store. Prices are above NH average, ridiculous.

I need to echo the 1st reviewer…read more Tremendous selection, quality folks here and very fresh beers. 'Hey Boss, how goes it today'. It's a fun thick Indian accented greeting I get every time that makes me smile. The people here are very warm and great natured folks. They really go out of their way to help open the coolers, help u with selection and such.

Great selection and friendly staff. Plenty of local options as well as big brands, also good wine…read moreselection. Coolers are labeled for beer, cider, seltzer, etc so if you're indecisive or looking for something different it's easy to navigate. Great snack selection and some smokes too so you're covered with whatever you're after.

Just found this place. Very nice clean and fully stocked with anything you need. Prices are good…read more The lady that waits on me is very nice and also helpful. My new place to go now.

Hidden Gem. Great service, pricing and stock of quality vapes and accessories. One of the better…read morevapes shops around the area.

David's shops are top notch in customer service and they always go the extra mile. I left my keys…read moreat a guitar shop and I go a call from the Salem shop telling me where they were. These guys are great and I always feel like family.

First, let me start off by saying I just got into cigars this year and like anything I didn't know…read moreanything or what I was doing. I'll be honest I used to just grab whatever looked cool at my local total wine. Bounced around a few shops then remembered seeing this place. I decided to take a trip up to wonderful tax free NH. Honestly, I haven't shopped anywhere since and probably never will. Two Guys Smoke Shop is the echelon of cigar places in the New England area. From their vast selection of fine cigars, their massive space, and all of their friendly knowledgeable staff who have taught me so much since becoming a customer and are always up for sharing a cigar and a great conversation. From names such as Davidoff, Byron, Atabey, and my personal favorite Kristoff. If your looking for a place that welcomes you, has an incredible staff and a selection that will never leave you dissatisfied with your choice this is the place to be. Plus, they have an amazing podcast studio and cafe upstairs. There's plenty to find in this gem. Go to Two Guys and enjoy. You won't be disappointed.

I love the staff mostly but there has been a marked decline in the availability & effectiveness of…read moreyour sativa selection. I bought 1/2 oz of what was marketed as sativa (very disappointing) but it absolutely did not produce a sativa high!! The buds were nice big conical buds and tightly structured....appeared A+ but barely worthy of a D- in what I was looking for ....a nice energizing happy high like the old days. I have been noticing this downgrading trend for awhile now. It produced a suffocating confused effect. You need to improve dramatically or I will seek other alternatives....A FRIEND & Early Customer

Everytime I come into stem I always have a great experience. Thanks to Joe A , anytime I come in he…read moreknows exactly what I want. :)