Sarah Freeman has helped me with my insurance through the exchange for the last 6 years, and my…read moredad's complex Medicare needs for 5 years. She has tremendous expertise and knowledge about the insurance market and the different factors at play in finding the best plans, and options and changes from year to year. She takes these very complex things and explains them in ways that make them a lot more accessible to understand. She's been able to take care of most of the action steps herself, and for the few steps that I have needed to do, she's given me really clear instructions to follow and helped me double-check that I got it right. I'm someone who tends to research a lot but can get bogged down in detail overwhelm on my own. Sarah has always been prepared with better options and combinations of options for us than I had been able to find on my own, and has taken lots of time with us over the years to go through things like checking the costs of my dad's expensive Parkinson's meds individually through different Part D plans, and helping us make sure he had coverage for the only specialist PT we ever found who could actually work well with him. She saved us quite a bit and even more amazingly, gave us peace of mind about coverage as we dealt with his difficult chronic illness situations. Her expert advice and comprehensive knowledge let me relax and feel secure that I had made the best choices possible for us and hadn't overlooked or missed anything important. She's always been incredibly patient, calm, and kind, even when we had a lot of questions in the midst of the open enrollment period when she's the busiest. Over the last 6 years I have found Sarah to be savvy, professional, well-prepared, thorough, warm, caring, trustworthy, and so, so helpful. I feel very lucky to be able to work with her.

I worked with Shreya Russel when needing to choose a new plan through the Washington exchange. I…read morehad entered my doctors and prescriptions, and based on that information, she was immediately able to recommend two different plans. We talked through plan scope, and what doctors might or might not be covered, as well as prescriptions and other services. I had spent my own time trying to figure it out, and time with another broker who was not able to get me the information I needed. Shreya and Mutual Benefits Inc, had me on my way to choosing a plan in a matter of minutes. Once I decided which plan I preferred, she processed my request and signed us up on our plan, and this was on a Saturday! She went above and beyond to help me get the insurance that made the most sense for my family. Thanks, Shreya and Mutual Benefits Inc!

Melissa is one of the sweetest young ladies I've ever had the pleasure of meeting. I bought my…read morefirst rental property and she walked me through three different quotes and took it upon herself to explain the pros and cons of each. She is very knowledgeable in her field. Highly recommend!

I've never gotten insurance on my own. Melissa explained step by step what my coverage included and…read moreexcluded. I compared my my current coverage with farmers with my old coverage and there was a lot less gaps. Very happy and satisfied!!!

Total rip off! She charged me $240 a month for full coverage on one vehicle! Called Geico and now I…read moream paying $70 month for the same exact coverage. Also my homeowner insurance went down by $600 for the same coverage through Geico.

I had a motorcycle policy with two motorcycles with the Nancy Leavitt Agency LLC. On August 6, 2024…read moreI sent an email to the Leavitt Insurance team to cancel the insurance on one of my motorcycles. I received a confirmation email back from the Nancy Leavitt Agency stating that my KTM 690 Duke has been cancelled and that any refund will be mailed to the address on file. My yearly insurance policy renewal is on 3/28/25, so on Monday (3/17/25) I logged in to my online American Family Insurance portal to make sure the auto-renewal took place and to print my new insurance cards. To my dismay, there was no policy and every tab was blank. I immediately called the Nancy Leavitt Agency, which went to voicemail, so I sent two emails to the Nancy Leavitt Agency asking for someone to call me ASAP. A couple hours later I received a call from Nancy Leavitt. She confirmed that her agency didn't just remove the insurance on the one bike (KTM 690 Duke), but cancelled the whole policy. She then went directly in to trying to sell me more coverage and talking about covering "customizations". I was dumbfounded by her behavior! There was zero explanation, sympathy and/or apology for putting me in this immense situation of not having insurance for 7 months! Also, I never received a cancellation letter, a cancellation email, a cancellation text, a cancellation phone call, or a cancellation email from my policy portal. If I would have, I would have been able to purchase a new policy elsewhere and not be riding a motorcycle without insurance. I received two calls from a regional person aka..."retention representative" regarding this issue and his only goal was to try to get me back as a customer, even after I told him I already purchased a new policy with another company (3 times cheaper & more coverage) and I would never do business with AFI again. The gall this guy had was incredible! AFI has a "used car dealership" mentality. I highly recommend you look elsewhere for your insurance needs!

Barry is the best insurance agent on the land. He replied to questions on my policy on Christmas…read moreDay; how many agents would do that? He's very kind, consumer oriented and he'll explain to you all the terms of your policies along with further options to reduce your premiums if possible . I work with many professionals, CPA, investment advisor, nurse practitioner, Primary MD By far he's the friendliest and most knowledgeable. His assistant Nicole is also very helpful. When you're looking for an insurance agent, call Barry, and as one of my patients said: Now you can go back to work,

Barry Hasson's Allstate office has been there through the most difficult times for me, my family…read moreand my real estate clients. Barry is always available to take my call and his office delivers a level of service I could never have imagined! Barry has been my go to insurer for the past 20 years and I highly recoomend him!

Christina is amazing. I had two not-at-fault accidents in the last year, and was struggling to find…read morebetter insurance. Over the course of 24 hours she found me a policy, with better coverage, that was 80% cheaper than anything I had found on my own. That's not a typo or an exaggeration. She sent me multiple quotes, with multiple companies, to make sure I had all the various options to make an informed decision, and helped me understand the nuances that might make one set of coverages better for my specific needs than another. She is an absolute pleasure to work with, and I think you would be hard pressed to find an agency that would provide this level of personalized service.

If I could give negative stars I would. I have been a client since Robert Schaarf had this office,…read moreit's been sub-par over the years. The price is not great, and I didn't need anything from them as I hadn't filed any claims, so it was all good. For about 18 months they would call me about every 45 days and ask a bunch of questions trying to sell me more and I asked several times to stop. Today on my way to work my car died. I called the insurance but they were t open yet, I left a message and called roadside to request a tow- two hours later I get a call "potential spam" and the person on the other line has a bad connection and tells me that they can only find someone that costs over three times of what they cover. I called a local tow myself and they said I needed to Allstate to set it up with them to save the hundred dollars, I called Shellee and she finally answered- only to tel me that the tow company I choose is not allowed, but the tow company says they work with Allstate. Shellee not only didn't call me back this morning while I was stranded on the side of the road, but she was rude and condescending in her tone. I need insurance but do not have to go through them so I will take all of the time that I need to find an agent that cares about the client. This one is not it. And it is not even fairly priced, so please be careful choosing your insurance provider, it is already stressful to be in a situation where you need help- they should not be adding more stress to what you are already experiencing, you pay them, they should help us.

Shellee and her team provide exceptional customer service. They are easy to work with and Shellee…read moregoes above and beyond when meeting my insurance needs!

State Farm has been always difficult in providing their services. There are many instances in my…read morepatronage where the result never appeared. They maintain their junk yards and never fix the cars. Unreliable response time and very low payout. Customer service relies on essence upon fear and scare tactics but upon injury or property damage the response is not reassuring or safe. For example paying the preferred shop to fix half of the damage irregardless of the danger or potential for failure. Kristina Frazier especially using the scare tactics on family members. $$$ giving mandatory payments Poor communication Unpredictable processes

Great customer service, always available to help and prompt to assist. I definitely recommend…read moreKristian and her team.

This is my 2nd year getting my taxes done by these ladies, they have always quick and efficient…read more Will definitely be back next year. Support this Women-led Black Owned business!

This is my second year in a row working with Hello Tax Solution, and once again, I'm extremely…read moresatisfied with the service. She's consistently professional, and communicates every step of the process clearly. She made sure I received the best return possible and took the time to answer all of my questions. I truly appreciate her dedication and expertise,highly recommend her to anyone looking for a reliable and knowledgeable tax professional!